Rated 4.3 out of 5 by 195
Rated 4.0 out of 5.0 by gobucs Came back to Columbus for OSU game
This was our first stay at this Crowne Plaza and overall the experience was positive. We were in Columbus for the week-end to see OSU beat Florida A&M, which they did and then some. Our first night, we had the pleasure of being served cocktails on the patio by Tristan. While the price of a glass of chardonnay was somewhat steep ($10.25), Tristan was attentive and very charming. Fast forward to the next night, same patio, different server and everything changed. Shannon (I think this was her name) was rude, inattentive and made us feel as though we were a bother to her. When we thanked her for our drinks, she just turned and walked away. First time ever, as restaurant owners, that we have not tipped for service as we did not feel that we had received any. I did speak with a woman at the front desk but am not optimistic that my concerns were taken seriously. I have to chalk it up to a bad night, but when you pay the rate for the room and then add on the cost of cocktails, I expected more. As smokers, we appreciated that we were able to smoke on the outdoor patio but there were NO ASHTRAYS. The staff told us to just put our ashes and butts on the ground, which we did not do, instead asked for a cup of water to use as an ashtray. One lats item, our key deactivated 3 times in our short stay, I had to make 3 trips to the front desk to have it re-activated and,no, it was not next to other credit cards or magnets in my purse.
September 25, 2013
Rated 4.0 out of 5.0 by crystalaura Great Service! Beautiful rooms! Loud obnoxious party at 3am
I have always enjoyed the Crowne Plaza hotels! They have excellent staff, beautiful rooms, and always accommodate any special requests. I also enjoy that they usually have a refrigerator and a nice futon in king bed rooms. I travel 1-2 times a month, usually for exhibiting at conventions. If I have the option, I usually go for Crowne Plaza.
This location has particularly pretty rooms, and I liked the aromatherapy packets and dream machines provided to ensure a better night sleep! I also noticed the café was open pretty late, I can always use a coffee and this was pretty convenient!
I'm generally very easy to please, however, there were several things that happened during my stay that prevented a 5 star rating.
- At 3:30 am, I was woken up by a loud party directly across the hall from my room. People were playing loud music, talking loudly right in front of my door, and constantly opening and closing their doors (allowing them to slam behind.) literally every other minute. I tried to call security, but nobody answered at the front desk. I tried for 10 minutes to call someone! I ended up dialing the wake up call button and was able to reach security through them. Security was prompt and awesome, I could hear the security guard come up right away and things got quieter. The music was turned off and the talking stopped in the hallway. However, the door slamming continued every couple minutes and there was still lots of loud talking and yelling near the doors. I tried to call front desk. Again, no answer, tried the wake up call, no answer. Waited 5 minutes, tried front desk again, finally got hold of someone. Security came up again and things got pretty quiet about 10 minutes later. He was awesome!
I understand it may be difficult to get staff to work so late. But it was a Saturday, busiest night of the week, it's expected that guests would need to reach staff even that late at night. What if I had an emergency??? I was probably more upset about not being able to reach security quickly than the loud and rude guests. There wasn't even a voice mail to leave a message, it just rang. I lost nearly 2 hours of sleep.
- Hair dryer was damaged and had sparks coming out. Lucky for me I noticed before really got it too close to my head!
- As soon as we checked in, we noticed our toilet didn't flush too well. We figured maybe it was just a low flow, but It turns out it was partially clogged. I won't go into detail, but it overflowed and that was NOT fun. Maintenance did take care of it quickly and worked much better afterward!
- Our room service breakfast was 25 minutes late. Any other hotel I have stayed has not charged for room service if over 15 minutes late. This hotel has their food service provided by a Max and Erma's restaurant, which is likely a completely separate entity. Not a huge deal, and the food was good and hot! And I always over-tip, lol.
September 25, 2013
Rated 5.0 out of 5.0 by Superk272003 Fantastic room
My wife and I were in town for a convention and were given this wonderful corner suite. Fantastic and all aspects.
My only gripe and its a small one was the tv reception in the living room was horrible.
Easily fixed by using the bedroom tv.
September 25, 2013
Rated 3.0 out of 5.0 by TM7800 Comfortable bed. Much to be desired.
Here for a convention. Pictures on website look much better then reality. Beds comfortable. Rooms dusty. Maids didn't restock rooms. Carpet stained. Hard to get to pool. Had to wait for a certain elevator to open. Nice location, though. I'd probably go elsewhere next time. Plus, no pay per view movies. Average at best.
September 25, 2013
Rated 5.0 out of 5.0 by tmace29 Stay last weekend
Would def recommend this hotel to people. It was very convenient to getting to any where in Columbus. Very clean hotel as well.
September 25, 2013
Rated 1.0 out of 5.0 by Lynn98 Not sure you want to hear this but you asked....
Location was good as was the room itself. The issues we had were with the valet staff; did not listen so every time we used them, there was a mis-step. I have never Not Tipped for service before, however this stay I felt I had to! The beds were comfortable but the hair dryer kept shorting out and there was no water pressure to speak of in the shower. Very disappointed for a Crowne Plaza.
September 19, 2013
Rated 4.0 out of 5.0 by Buckeyejack Nice room, but see below.
The third floor hallways had an unpleasant odor. The carpet in our room (339) appeared to be dirty.
September 11, 2013
Rated 5.0 out of 5.0 by JasonTO11 Simply a great hotel
I was more than pleased with my stay at the Crowne Plaza. My room was very clean and spacious with a wonderful view. The beds were comfortable which allowed for a good night's rest. I found the location to be excellent and is minutes away from all the main attractions and restaurants. I would stay at this hotel next time I'm in Columbus.
September 10, 2013
Rated 5.0 out of 5.0 by AnneMary great stay, great hotel, great location
The Columbus Crowne Plaza is a great hotel. I love the stunning building, the large rooms and the beautifully decorated rooms. The staff was professional and courteous. The breakfast was a great way to start the day. The location in the the heart of the Columbus Entertainment, Theater and Sports District was great. You could walk to all the great restaurants and venues. We loved our stay there.
August 26, 2013
Rated 4.0 out of 5.0 by Bwill24 Nice place to stay
Only complaint is the parking arrangement...valet parking is offered through the crowne plaza for $17.00...I was told this was the only option, until we asked the people who ran the parking garage. An overnight stay to self park is only $12.00....I was almost charges twice for parking until I brought it to the attention of the front desk. However they did reimburse me....would definitely stay again!
August 24, 2013
Rated 2.0 out of 5.0 by lgss tv
Poor tV reception and choices.
bathroom shows signs of wear
pop machine in vending room didn't work the 5 days I was there.
chair in roon very uncomfortable.
August 23, 2013
Rated 4.0 out of 5.0 by briromall Accommodating!
Very accommodating and comfortable hotel. Like the fact that the lounge/snack bar serves until 1 a. m. and has some menu options in the morning. Staff very eager to please customers. Nice to have Max N Erma's right next door. Convenient location. Only slight drawback is charge for parking - and finding self park was not easy.
August 20, 2013
Rated 5.0 out of 5.0 by Nise2 always a pleasant stay
BUT imagine my husbands surprise when he reached down to pick up something beside the bed and found the previous guests waterbottle! He also got tired of the toilet not working properly so he fixed it!
August 17, 2013
Rated 4.0 out of 5.0 by catfan Poor Housekeeping Service
I was there for the Women of Faith Conference and there were four ladies in our room. There were only 3 bath towel so I called Friday night at 10:45PM to get an extra towel and wash cloth. The man that answered the phone said they would bring them up in a few minutes. When we checked out Sat morning around 8 AM they had still not shown up. This is the only complaint I had.
The valet parking was great and the storage of out luggage was very organized when we came back to pick it up
August 15, 2013
Rated 3.0 out of 5.0 by Meowcedes A little run-down
I think I was given one of the worst rooms in the hotel. I was in a corner room and had to turn the a/c completely off in order to sleep. The room was just dark and depressing.
I did think the amenities were great, the valet staff was awesome and the front desk staff was also wonderful.
My room was clean. I was there for a conference and the facilities we used were all very nice and the lunch catered by the hotel was amazing!
I would still give this property a second chance. I think I just ended up with a bad room.
August 12, 2013
Rated 3.0 out of 5.0 by tjc5kan surly front desk staff, noisy neighbors
the front desk staff seemed very put out at check-in and check-out, like I was taking them away from something important. Even when I was looking for diet 7up in the little commissary, the front desk guy pointed and said, "right around the corner" like I should have already known about where it was and how to pay for it.
the valet and bell staff on the other hand were polite, gracious, and helpful.
there was a business reception suite next to my room. They were entertaining and receiving guests into the wee hours of the morning. Clinking bottles, noisy activities. the reception suites should kept separate from the regular guest rooms.
the facility was very nice and very clean.
August 11, 2013
Rated 2.0 out of 5.0 by AthletefromDC Good effort but .....
Upon check-in the front desk staff were extremely professional and went out of their way to accommodate my request for a room far away from the elevators. Overall the stay was not bad, but two issues arose that were very problematic for me. The first involved my dinner during an event. I requested a vegetarian meal and did not receive it until the rest of the diners were eating dessert. Moreover I had only a few more vegetables on my plate than did the persons who had meat entrees. Needless to say I was starving - both before and after I ate my "meal." The second issue occurred when I returned to my room around 7:30 pm on my last evening at the hotel, having been gone all day, only to find my room had not been cleaned. The hotel offered to clean it, but I was too tired to accept the offer. I do recognize that mistakes happen and in all fairness the hotel did apologize in both instances. However, their apologizes just were not enough to make me want to visit this hotel again.
August 10, 2013
Rated 5.0 out of 5.0 by Sexy0726 My stay
The front desk was very nice and helpful. Lots of smiles...the valet parking people were not as friendly.. At time they gave me the impression I had to give a tip. I normally do any way but then we checked out he asked did we pay for parking already...I said yes..he brought my car down and he stood at the baggage cart util I found some chain to give him.. Made me feel like I was suppose o give him something when I brought my own bags down stairs and he is help with putting anything in he car..which I didn't expect...tipping is important but I feel a tip is warranted for exceptional service .. Nor just because ....he got my car...but overall... I enjoyed my stay.
August 10, 2013
Rated 5.0 out of 5.0 by MrCycle Not since Asia
Oh my God, i had not recieve this type of quality service since leaving the continent of Aa., superior to say the least for bed turn down and cleaning...the a,enities are created jst fr your enjoyment because yo dont worry about some phases of your stay. Truly a sit down or laid hack enjoyment.
August 9, 2013
Rated 5.0 out of 5.0 by Jacobm Excellent Saturday Evening Stay
The Crowne Plaza in downtown Columbus was a refreshing respit from a long day on the road. The staff were very helpful, and knowledgeable about local attractions. The rooms and accommodations clean, comfortable and quiet.
I would recommend this to friends and am planning of staying here in the future.
August 9, 2013
Rated 5.0 out of 5.0 by NYC2 Great service
A great experience. One felt the hotel was grateful to have you as a paying guest. Staff friendly and helpful.
August 9, 2013
Rated 5.0 out of 5.0 by jerry259 great stay
had a great time in a fantastic hotel----would recommend this place to everyone.
August 8, 2013
Rated 4.0 out of 5.0 by Sledge454 Great Front Desk
Amanda at the front desk seemed new but handled everything very well. She is an asset.
August 5, 2013
Rated 4.0 out of 5.0 by DDWJ Downtown Columbus
The hotel was very nice; we enjoyed our stay. The room was clean and the bed very comfortable!
August 5, 2013
Rated 5.0 out of 5.0 by Open Summary
Overall positive experience. Like the location a lot. It's a competitive business so price comparison will have a lot to do with choosing future lodging.
August 2, 2013
Rated 5.0 out of 5.0 by Steve65 Wonderful Stay
Found the entire experience to be excellent. Staff was particularly helpful. Room clean and comfortable.
August 1, 2013
Rated 4.0 out of 5.0 by ibcasper Good Place To Stay
1st Rate exercise equipment with open availability. Very nice rooms with good cable. Valet parking only is an issue, but this was downtown.
July 31, 2013
Rated 5.0 out of 5.0 by urbanspy If you are going to Nationwide Arena, this is a great location
Lovely rooms, excellent location, top notch bar and outdoor sitting area with fire pit to enjoy a drink and conversation around. My wife and I walked over to Nationwide Arena and went to see the Blue Jakcets play. The game was top-notch and so is this hotel.
July 31, 2013
Rated 4.0 out of 5.0 Always have to find a working plug at the desk....
Always have to find a working plug at the desk....
For years I wanted to say something but as a loyal guest who stays almost exclusively at the Crown Downtown Columbus, Ohio for the past 8-years and about 25 nights a year, it is time. Every time for the past 8-years I have to crawl on my hands and knees to find an outlet to plug my computer into because the lights on the desk have NEVER worked. I have mentioned this a few times a year, but mostly this year because of this annoyance and the lack of management interaction with the guest. When the past manager she at least made an effort to speak to anyone, new or old guest to find out how there stay was. This is not the purpose of this review; it is about the electrician issue at the desks. I have to admit that I have started trying out all the new and old hotels in this same area, and as of late have been more then satisfied with the other hotels.
I will keep coming back to the Crown for now and at least till the end of 2013, but if this hotel doesn’t change how the rooms are providing at least the minimum of service to the guest, I may have to revert to the other hotels in the area. Your staff is great, courteous and helpful, but your upper managment doesn’t seem to take the same line as its staff. I hate to say this, but the upper management almost seems that the guests are a burden....
Bring back ............., the electrical outlets on the desk didn’t work during her time either, but at least she really cared about everyone.
Sorry, frustrated and burnt-out at the end of a long day……..
July 30, 2013
Rated 5.0 out of 5.0 by ravenbumper Heartfelt Thank You For Your Help in this Familys time of need
Once Again I want to Thank You and your Wonderful Staff for the Generosity shown my family while I was in the OSU hospital recently. We were treated with the upmost respect and your help will never be Forgotten. You have a Palace and provide the weary traveler with anything they could want or need. Our next stays for relaxation will be with you several times over the next years.
July 27, 2013