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Rated 4.8 out of 5 by 130 reviewers.
Rated 5.0 out of 5.0 by Great customer service The overall customer service was great. The cleanliness of the entire complex was top notch October 28, 2013
Rated 5.0 out of 5.0 by Wonderful hotel The Holiday Inn Express in Columbus, GA at Northlake was an outstanding place to stay. I was there for Ranger School graduation for my son. Having been to many hotels as my children head off to college in different states, I have not stayed in a place as clean, friendly and comfortable as the Holiday Inn Express. The staff was welcoming and helpful. The room was large and impeccably clean. The beds were very comfortable as well as the rest of the furniture in the sitting area. I would highly recommend this hotel. If I am ever back at Fort Benning again, I will surely stay here. October 25, 2013
Rated 5.0 out of 5.0 by Clean and large room, lovely staff. Had a great stay for 6 days. The staff was wonderful, and the room was on the larger size and comfortable too. October 24, 2013
Rated 5.0 out of 5.0 by Great Hotel/Great Staff My favorite thing about this hotel is the staff. Everyone is very pleasant and friendly. This time, the only thing I didn't care for was that there was some blood on the sheets. I am assuming they were washed and didn't see the stains and the stains didn't come out. I can't imagine that they just made the bed and didn't change the sheets before our stay. This place is too clean and nice to not have changed the sheets. October 21, 2013
Rated 3.0 out of 5.0 by Not such a great experiece I was in Columbus for work. Arrived late in the night. The gentleman at the front desk was courteous and offered bottle of water. Couple of things really annoyed me. #1 The breakfast wasn't good at all. I tried once, and skipped it for the next 2 days I was out there #2 Gave my suite for dry cleaning. And it came back worse than before. It had some kind of white stuff on it and was not ironed at all. Would never give it again. The lady at the front desk eventually didn't charge me for it, but the initial answer I got was, we don't know what happens when it leaves from here. Come on, I am staying in the hotel, and it is hotel's responsibility to take care of my things. I was really disappointed, as I had to brush it and iron it myself to wear it the next day. Otherwise, place was ok. October 19, 2013
Rated 5.0 out of 5.0 by Great Service... Stayed here for 3 weeks, and it was a great place to stay. The staff/service was great and I would definitely recommend it. The only downside was the wifi. It was very spotty at times and would cut in and out every once in a while. The comfort and service outweighs the poor internet connection. Great place to stay. October 14, 2013
Rated 5.0 out of 5.0 by Great staff and comfortable bed The staff here was very considerate and kind at all times and housekeeping maintained the cleanliness very well. I would stay here anytime coming to Columbus GA October 11, 2013
Rated 5.0 out of 5.0 by Very nice hotel and wonderful front desk staff! The lady at the front desk was extremely friendly and talked to me like she knew me. The entire hotel was spotless. Breakfast area was very spacious and comfortable. Even had a couch! The pool area had wicker furniture with cushions that was very comfortable! I highly recommend this hotel for staff courtesy, comfort, and luxury! October 4, 2013
Rated 5.0 out of 5.0 by Great Hotel I enjoyed my stay. Great hotel, clean comfortable rooms, good breakfast, nice and very friendly staff. I really liked it! September 30, 2013
Rated 5.0 out of 5.0 by Went right to sleep Unlike my usual insomnia, I fell right to sleep once my head hit the pillow, and did not wake up until morning! September 25, 2013
Rated 5.0 out of 5.0 by Best Place To Stay In Columbus If you are going to Columbus for your SIT graduation are family day you have got to stay at this hotel.Its located just a few miles from Ft Benning and has everything you need.The staff has all the directions to Ft Benning and all the food locations to eat.They will treat you like Kings and Queens ! Every hotel should copy the way these people treat their guest ! I will never stay anywhere else when I travel to Columbus,Ga but Holiday Inn Express and Suits.The staff go above and beyond their job to help the guest.It felt like staying at a close relative home. September 22, 2013
Rated 5.0 out of 5.0 by Love this hotel - Home away from home This was my second visit to this hotel and it did not disappoint!! The staff are AMAZING....so friendly and would do anything to make sure you feel at home. The rooms are comfortable and clean. The breakfast is Great every morning and the staff in the breakfast hall are so friendly. If you are in the area and need someone to rest and feel relaxed....stay here!!! HIGHLY RECOMMEND!!!! September 21, 2013
Rated 5.0 out of 5.0 by Great staff wonderful stay We went to Ft. Benning to see our grandson for Family Day weekend. This hotel was absolutely fabulous. The rooms were so inviting, comfortable and the pool and hot tub was just beautiful. Hot breakfast and yummy. For dinner the restaurants were within walking distance. I would recommend this hotel with a 5 star rating. Hotel manager on staff was Yvonne. The most delightful lady. :) Thank you to her she made our check in so pleasant. September 21, 2013
Rated 5.0 out of 5.0 by Excellent does not even come close From the minute we walked in the staff could not have done more. We were travelling with my 5 month old grand-daughter and the staff did everything to make our stay enjoyable, supplying water for her bottles and helping us with bags it was an amazing hotel. The breakfast in the morning was brilliant and the girl in the dining area made everyone feel that they were at her home that was the sort of atmosphere she created. This is one hotel we will be back too the pool area is beautiful and loads of shopping and dining options a short drive away. Loved it. September 17, 2013
Rated 5.0 out of 5.0 by Loved the atmosphere We have stayed there twice in the last two months and loved everything about the hotel. The service was great, everyone was very friendly and helpful, the rooms were clean and comfortable. It was just an overall good experience. Thank you very much September 9, 2013
Rated 5.0 out of 5.0 by Enjoyed our stay We stayed at this hotel for my sons US Army family day. The hotel was nice and the staff was awesome. We were not very impressed with the breakfast but it served its purpose and filled the void before our busy days. The location is good with a few restaurants with in walking distance and quite a few more in a short drive. September 7, 2013
Rated 5.0 out of 5.0 by Family Weekend We stayed here while visiting with our grandson, who is going through basic training at Ft. Benning, for Family Weekend. Very nice, clean, and spacious rooms. Close to a variety of restaurants. Easy access to I-185, which made it easy to travel to and from Ft. Benning. Would highly recommend. The only downside is the WiFi signal needs to be stronger. We were on the 4th floor and the signal would go in and out. September 7, 2013
Rated 3.0 out of 5.0 by Nice room. Very poor wifi Room was clean and modern. Comfortable beds. I was disappointed in the wifi access. The only place you could get it in my room was standing by the front door. The guy at the front desk told me they just have weak equipment. I would think a chain like holiday inn could get with the time. In this day and age wifi is important to travelers. September 5, 2013
Rated 5.0 out of 5.0 by Self. We stayed in a suite and the minute we walked in we noticed the cleanliness, the ample area and very well taken care of to the last detail. September 4, 2013
Rated 5.0 out of 5.0 by Very clean and pretty. Great staff and service too. My husband and I stayed at the Columbus @ Northlake for our son's military graduation. This hotel is conveniently located near the base and reasonably priced. The hotel is extremely clean and the staff is very personable. They make you feel right at home. Yvonne and Kinesha were wonderful and always willing to help. They both went the extra mile to ensure you were happy there. We both would definitely recommend this hotel. September 2, 2013
Rated 5.0 out of 5.0 by The staff makes this hotel shine I have overnighted at this location many times in the last year. The hotel is located ideally for work in Columbus or Fort Benning and options in the evening for both food and entertainment are close and abundant. The rooms are clean! With all that said - the real attraction here is the staff! Everyone is genuinely friendly, understanding of issues and helpful when needed. I have tried other locations in Columbus, when rooms were not available here, no other location can compete - this Holiday Inn Express remains my preferred hotel!! August 26, 2013
Rated 5.0 out of 5.0 by Very Nice!!! Very nice Holiday Inn property. The staff was excellent and helpful. They were very well trained in customer service. Room was clean and comfortable. I moved from the hotel across the street. Should have stayed there first. August 20, 2013
Rated 5.0 out of 5.0 by Excellent Hospitality Greetings, My stay at The Holiday Inn Express Columbus Northlake was awesome. I commend all the staff members who assist our family during the Sterling Family Reunion weekend August 9-11, 2013. Everything was superb! This was my first visit to Columbus, GA. I thank you for rendering excellent customer service skills and the accommodations including food was great! I do plan to visit in again in the future. I would like to personally thank Yvonne excellent job well done! August 20, 2013
Rated 4.0 out of 5.0 by impeccable Service! Being in the service industry, I am especially keen on customer service. Your hotel was outstanding and every single employee showed great care for their customers and pride in their work. The hotel itself is beautiful and very well maintained. Outstanding job and definitely a hotel I will recommend to my customers! August 19, 2013
Rated 5.0 out of 5.0 by "Over and above" service Long story short, I stayed here the night before a big interview and on my flight in the airline ruined my suit. The folks here went over and above to help me out that morning, to find a replacement suit in a hurry! Everyone at the hotel was extremely helpful and friendly, and offered a wealth of information about the area as I scrambled to get things in order. August 12, 2013
Rated 5.0 out of 5.0 by Cant wait to stay again!! My visit here was wonderful from beginning to end! Upon arriving I was greeted by a very friendly staff member who showed genuine interest in my reason for the visit to the area. When I explained I was there to visit my husband in Ft.Benning....she then asked if I needed any directions for getting there. This was wonderful as the directions she gave me were printed and very accurate! It helped me greatly!! I had my 4 month old daughter with me and the staff were beyond wonderful with providing bottled water for making her bottles etc. The rooms are very nice to stay in and kept very clean. The toiletries provided are very modern and fresh which was nice because I always bring my own, as usually hotel provided shampoo and conditioners are very dry. However, they provided very nice items in the bathroom! The price of the room for the 5 nights I stayed was reasonable and very much worth it! The pool area is always clean and towels are always available as pool side which was nice. The Gym area is small but perfect for any exercise routine you may have! The breakfast room is very clean and the food was very nice...each morning there was a fresh variety set out and there was something to suit almost everyone! The breakfast room staff were very friendly also. All staff members greeted you as you walked in and through the hotel and they were always more than accommodating. The location is great for anyone wanting to visit family at Ft. Benning and there are a lot of restaurants nearby. I am returning in September for another 4 nights stay and I am really looking forward to it! August 12, 2013
Rated 4.0 out of 5.0 by Comfortable, Spacious Room The Jr. King Suite exceeded my expectations. I had a comfortable, relaxing getaway. August 10, 2013
Rated 5.0 out of 5.0 by great stay This hotel was very comfortable and in a great location. It was near many stores and dining. Daily breakfast was a plus and the staff was very kind and helpful.. August 9, 2013
Rated 5.0 out of 5.0 by Clean, Friendly and Excellent Service Staff is extremely friendly and helpful, the housekeeping was top notch you could pass a white glove test. I highly recommend this property. August 8, 2013
Rated 5.0 out of 5.0 by Enjoyed stay! Clean room, nice amenities, very friendly staff. Would recommend. August 7, 2013
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