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Rated 4.8 out of 5 by 180 reviewers.
Rated 5.0 out of 5.0 Couldn't be better! From check-in to check- out the experience was AMAZING! I do have one request. When we checked in there was a large party going on and they were blocking the hallways and honestly were rude and wouldn't move so we could get through. My request would be to require large parties to pay for a security guard to keep this type of thing from happening. Even when I asked nicely for them to excuse us they refused to move. It may be that you do require it for large parties and they didn't have enough people to meet your requirement, but it was definitely needed. After we checked in we left to grab food and when we returned I was actually knocked down by one of the men who didn't even apologize. There were just to many people for the one nice clerk to keep an eye on. Enough of the bad stuff! I was there for surgery at the Houston Clinic. The gentleman recognized that and made sure we knew where we were going and made sure we had any information we needed. The room did smell overwhelmingly of cleaners, but we got used to it and its better than it being dirty or smelly. I was offered a wheelchair at checkout and the owner or GM (I'm sorry they spoke to my Mom so I didn't get to meet them) did not charge us for the late check out due to my surgery. What he/she didn't know is how much every little penny helps us right now. My husband had surgery 3 days after me and we are losing a few weeks pay. That one gesture meant so much to us. Not only would I stay here again, I will make sure the Clinic knows how amazing you were so they can recommend you to others. Thank you December 22, 2014
Rated 5.0 out of 5.0 Comfortable bed and great service. their is nothing bad to say about this hotel except this survey it never ends I want to give a review because the employee's were excellent at their job December 22, 2014
Rated 5.0 out of 5.0 by Great staff Great location, convenient to shopping and dining. Clean, comfortable room with a great staff. December 22, 2014
Rated 5.0 out of 5.0 by A Wonderful Place To Stay The daily breakfast has choices not found at other hotels. The hotel staff always goes above and beyond for every guest. I have stayed here many times and each time was wonderful. I would recommend this property to anyone. December 18, 2014
Rated 5.0 out of 5.0 by HIE Columbus at Northlake A very clean, comfortable,and attractive select service hotel-- as with any hotel, a great facility is only enhanced if the staff is outstanding, and Northlake will not disappoint-- The entire hotel team is friendly, always helpful and they make guests feel more than welcome. December 18, 2014
Rated 5.0 out of 5.0 by Comfortable Business Trip I will always choose a Holiday Inn for my work trips. Easily my favorite hotel. December 18, 2014
Rated 5.0 out of 5.0 by GREAT PLACE TO STAY!! I stay at this Holiday Inn Express every visit to Columbus. I travel for business and love all hotels in the Holiday Inn Express chain. The folks at Holiday Inn Express - Northlake are so friendly and accommodating. It is convenient to several restaurants which is always good when traveling. I definitely stay here again, as I always do, when I am back in Columbus!! December 15, 2014
Rated 5.0 out of 5.0 by Great Service, Nice staff, and clean rooms Excellent place to stay, Mon and Tues manager special are the best. Clean and neat rooms. December 15, 2014
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