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Rated 4.6 out of 5 by 231 reviewers.
Rated 5.0 out of 5.0 by Courteous staff Room was clean, friendly staff, good breakfast! Quiet at night and that includes no elevator noise. August 15, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Westerville Overall very new beautiful hotel. Nice comfortable room. However, the pool water was cloudy and at times towels were unavailable. We notified the front desk that children were walking down the hallway causing a slip hazzard. Approx. 1/2 hour later towels were replenished. August 13, 2014
Rated 4.0 out of 5.0 by Up to HIExpress Standards We chose this hotel for two reasons: we try to stay at HI properties whenever we can, and it's close to the Columbus Zoo (the reason for our visit). The hotel was fine, the staff was friendly and helpful, and the room was clean and well-appointed. August 13, 2014
Rated 5.0 out of 5.0 by Very clean and comfortable bed thought the walls were thin. could hear toilet flushing in rooms next door. our room was above the entrance and it was a little noisy. August 12, 2014
Rated 4.0 out of 5.0 by Good value Good value and location. clean room, polite and efficient front desk. Clean room, a bit noisy near the elevators August 11, 2014
Rated 5.0 out of 5.0 by Nice Hotel This was our second stay at this location. The noise level was much better this time! Everything was clean and well taken care of. Breakfast was great and the staff was friendly. Manager looked a little grumpy, but regular staff was always smiling and doing a great job. August 9, 2014
Rated 5.0 out of 5.0 by Clean and modern This was a nice hotel. I asked everyone in my family to name his/her favorite thing(s) about the hotel. My 3 year old daughter liked the room décor and loved the pool with the frog slide. My husband said the hotel was clean and loved the cinnamon rolls! I also appreciated that our room was clean. Everyone I spoke to at Guest Services was nice and helpful! One extra bonus was how close the hotel was to a teacher store! My only complaint was that teenagers that were not staying at the hotel were standing by the pool entrance-which is opened by your room card. I felt a little awkward because I knew they were waiting for someone staying at the hotel to let them in. The pool should really be for paying guests. August 4, 2014
Rated 5.0 out of 5.0 by When visiting Columbus with 2 children you must stay here We have stayed at several of the Polaris area hotels but none were as good as the Holiday Inn Express. We have two sons, both who desire to sleep in their own bed and with this hotel, everyone is happy. We reserve the Queen Suite with Pullout sofa and are good to go. Rooms are nice size, decor is updated and bathroom is clean. I like to take baths but usually avoid doing so at hotels. I know when I stay here, I will not be grossed out. My children love the pool and they always have the best time. The breakfast in the morning is really good. The kids love being able to make their own pancakes with the pancake machine. There are fruits, cereals, oatmeal, muffins and all your normal breakfast foods. The drinks are apple juice, water, orange juice and milk and coffee. If there is anything I would change, it was the coffee they use. It is terrible. If you are used to quality coffee like Starbucks, or even McDonalds, you will not like whatever brand they use. But for price and value and the fact that it is complimentary, I am not complaining. We have not found a better place to stay. August 1, 2014
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