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Rated 4.6 out of 5 by 217 reviewers.
Rated 4.0 out of 5.0 by Family Stayover with a Large Pool and Convenient Access We stayed one night (family of 5) at this Holiday Inn Express-Polaris Parkway on a Saturday night. Highlights included: location was convenient right off of the highway and close to everywhere we needed to go, hotel was clean (other than during the breakfast rush, but that was due to people making messes not staff neglect), the staff was welcoming and friendly, and the pool area was much larger than typical hotel pools and included a slide, a lap lane, and a mushroom water feature, and the bedding was comfortable. It was a busy hotel and very family-oriented, so some guests were local residents that had checked in to enjoy the pool on a rainy day. Downfalls, although not much, included a lifeguard that didn't want to be there, so he didn't say anything to anyone for anything the entire afternoon/evening that we were there, breakfast layout could have been better arranged to allow for better movement, and the majority of the water of our handicapped-accessible bathroom ended up in the floor outside of the shower. July 22, 2014
Rated 1.0 out of 5.0 TERRIBLE!! Bad customer service, Roaches, Over crowded, Mixed up Rooms!! TERRIBLE!! July 22, 2014
Rated 5.0 out of 5.0 by Great getaway! My family and I enjoyed our time at the Holiday Inn Express Polaris. Staff was very polite, helpful and accommodating. My husband had a few business things to take care of and the front office staff scanned and helped him print many documents with no problems. Room was very clean and was made up for us when we returned for the second night. Pool is a fun area especially for the kids. Breakfast was great with many choices. We will recommend and stay here again in the future. July 20, 2014
Rated 4.0 out of 5.0 by Good Experience except for ........... Very good experience overall with stay accept the initial check-in. I had been travelling for a few days, and I tried to check-in at 1:30 PM and I could not. I realize that it was July 4 and a heavy hotel traffic was probably very great. I realize that check-in was at 3:00 PM, but I was very tired along with my wife and grandson. I am a Platinum Member and all I asked if my room was not ready could we just relax in the pool until my room was ready. The woman replied that I could not because I was not a registered guest, but I replied that I did have a reservation for 2 days, but she replied that I was not a guest, so I could not use the swimming pool.. So I had to wait until 3:00 PM to check-in. My wife and I were upset about this, but we still enjoyed our stay there. Another person checked us into the hotel. July 19, 2014
Rated 4.0 out of 5.0 by Perfect for our Moms' weekend I've never slept so peacefully in a hotel before. The bedding, sheets and pillows are SO SO comfortable. The hotel was pretty pricey the weekend I was there, but I think that was because there was a car show going on in town (July seems like a busy month for Columbus). But the rates seem much more reasonable at other times of the year. The room was very clean, which is really important to me. The staff were friendly and helpful. The breakfast had the usual fare that I've come to expect at a complimentary hotel breakfast. I was glad to see fresh fruit was available, because it's hard to eat healthy when you're traveling. Location was perfect for our shopping trip - so close to Polaris, Target, Old Navy, Hobby Lobby, and not too far from Easton either. Overall, it was a great stay. Thank you Polaris Holiday Inn Express!!! We'll be back! July 16, 2014
Rated 4.0 out of 5.0 by comfortable bed but air conditioning issues mad room uncomfortable for sle everyone at the hotel was very pleasant. the breakfast was nice. It was a full breakfast not just muffins and juice. July 16, 2014
Rated 3.0 out of 5.0 by AAA Discount Not Honored Even though their website indicated it and the person I spoke with at reservations said it as well as the woman at check in told me the AAA discount would apply they all concluded they could not honor this discount. The reason was there was a car show in town and the demand for the hotel prevented them from honoring the AAA discount. The desk check in told me that they raised their rates for this weekend and that I was receiving a discount however the rate that she said was discounted was the rate any one could get off their website. I had no choice but to stay as other hotels were booked. It was a nice property and the breakfast has satisfactory but this clearly seemed to me to be a lack of integrity. It's not just about the comfort of your stay. Staying at any hotel is a business transaction and that transaction should be done with integrity. July 16, 2014
Rated 5.0 out of 5.0 by Nice and clean The hotel was very clean. We were directed to a great place for dinner, that was close by and appropriate. The bed was EXTREMELY tall, but we have noticed that in other hotels as well. Allowed us to play cards in the breakfast table area. July 11, 2014
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