Rated 4.6 out of 5 by 143
Rated 5.0 out of 5.0 by Mike117 Everything was great
Was a wonderful stay would stay there again anytime and will be my choice again when I return to Columbus
November 19, 2013
Rated 4.0 out of 5.0 by pancho36 Nice..... with some exceptions
This is a beautiful hotel and conveniently located within short driving distance to Polaris Mall, many restaurants, shopping galore and a movie theatre. Staff is friendly, especially the staff running the breakfast buffet in the morning. The kids loved the swimming pool area and water slide. Our room was clean overall (but with a couple exceptions, as noted below), and although we got the one-bedroom suite, it was nice, but didn't really meet our family's needs.
First, was the pull-out sofabed. As I pulled it out to make it up as my bed for the night, there was an empty candy wrapper on the mattress. Not a huge deal, but then it just seemed dirty to me, and obviously this area isn't checked between guest stays.
The refrigerator had a smell of stale beer.
Next, whenever I have rented a room with a kitchenette, there is usually a table and chairs so that a few people can sit together at the table to eat. In fact, there is no dining table -- at all. When we brought our restaurant take-out dinner to the room later that night, there wasn't an area where our family of four could all sit together. We pulled out the table on wheels that is in the living room and pulled the office chair from the bedroom and the office chair from the living room, but it just didn't work for the four of us, since the chairs sit much lower than the table and there was only room for two at the table. Perhaps at least barstools at the counter could be added to keep the food in/near the kitchen, and you could have some sort of good eating space.
As I mentioned, overall -- a good visit, it just needs some improvement.
November 13, 2013
Rated 4.0 out of 5.0 by Runnergirl1 Pleasantly Surprised
My entire famliy and I stayed there so we booked 2 rooms. My parents stayed in one and my husband and I stayed in the other with our 2 boys. My boys loved the pool, my husband and I thought there was too much chlorine in it but I guess that may be a necessity with all the kids. We came to town for a race so the hotel was kind enough to give us a later check out since we would be in a rush to get to the start line. The rooms were very clean.. beds were very hard though but overall we had a positivie experience.
November 13, 2013
Rated 5.0 out of 5.0 by tgeese45 Alex |Guest Service Manager
I chose to stay at The Holiday Inn Polaris rather than the hotel hosting our Fall Conference in Columbus and wasn't disappointed. What I've come to value is the consistency in cleanliness and comfort at Holiday Inns. The staff was incredible - to the point where Alex, the Guest Service Manager, returned a phone call to me before I had a chance to call him - within an hour of my original call. He took care of a billing concern when he really could have told me he was just following protocol and ignored me. I can't tell you what a breath of fresh air that is given customer services at most hotels.
I wouldn't hesitate to stay here again - even when it might require a little extra travel to my daily destination. Thanks Alex!
November 12, 2013
Rated 5.0 out of 5.0 by tataone columbus first visit
I was very impressed with this location and everything around it. Will defensively be back to this location when I travel to Columbus, OH.
November 9, 2013
Rated 5.0 out of 5.0 by Momnipotent Great Stay
We came for a 2 night stay with a large group - 5 soccer teams and their parents, siblings, grandparents, etc.
The hotel was very accommodating, the room was clean, and the bathroom especially was impressively clean. Sometimes there is mildew on the walls or ceiling of hotel bathrooms, but ours looked and smelled freshly cleaned.
Liked the pool, the common areas, the location.
Breakfast was plentiful and tasty. Never had to wait for food to be replenished, which is amazing with so many hungry ball players amongst us.
Overall a nice experience, thank you!
November 6, 2013
Rated 4.0 out of 5.0 by cc23 Well Kept Property
Nice, clean updated room. Comfortable bed. Overall no complaints.
Other HIC properties have fresh baked cookies at the desk, this one didn't.
November 2, 2013
Rated 5.0 out of 5.0 by BuckeyeFan1 A definite YES!
Great location, very clean, exceptional staff, have stayed twice & will continue to stay there.
October 31, 2013
Rated 2.0 out of 5.0 by familyfuneral Pool broken, front desk staff poorly trained.
This is a lovely hotel in a quiet industrial area near great restaurants and shopping. Having said that our stay for a family funeral was made more difficult by the problems encountered with the billing and the closed pool for two of the three days of our stay. We had booked 4 rooms as a family, two for one night and two for two nights. The rooms were mixed up causing billing confusion and then we were all overcharged. This error was not discovered until the two night rooms were checking out and we had to argue with the clerk at the desk in order to have this rectified for all rooms. Nothing was offered either for the loss of the pool for two days and as the exceptional pool facilites were part of the reason we booked this hotel (a reward for two children who had to endure funeral events) we will hesitate to book with this hotel again.
October 26, 2013
Rated 5.0 out of 5.0 by runnerjosh27 wonderful stay
great stay. this was our third trip this summer. a place that the kids feel right at home. the rooms are clean, comfortable, the pool is kid friendly and the breakfast staff is patient, courteous and friendly. thank you!
October 23, 2013
Rated 5.0 out of 5.0 by Jongrad Love the service
My daughter is in competitive cheer. So we are at this hotel every other month for 6 months. We always have a good time and the staff us always accommodating. Keep up the good work !!!
October 23, 2013
Rated 5.0 out of 5.0 by don8765 staff at the hotel is extremely helpful and courteous,
The hotel is conveniently located in the Polaris Mall area, close to everything. The staff at the hotel is extremely helpful and courteous. The young lady taking care of the breakfast buffet was a pleasure each morning sharing a smile for everyone who came for breakfast. Please extend our thanks for her service during our stay. Everyone there was so friendly and helpful, the front desk clerk looked up information for us on hotel accommodations in another state, provided sample menus for nearby restaurants and information on walking and bike trails. General Manager made a point to inquiry about our stay and if the staff met our expectations.. The rooms are very contemporary and thoughtfully decorated. The desk in the room is very functional. Television is awesome.
October 22, 2013
Rated 5.0 out of 5.0 Great 4 day weekend!
We r a family of 5 from Atlanta and we met my sister adn her family from Ontario. The suites were perfect and the breakfast was yummy everyday!!! Love the pankake machine!! The best part of the hotel was Layaloha, the morning staff in the kitchen. she is super cute, super frinedly!
The staff at front desk were alwasy willing to help with ANYTHING!!!! The pool was aweseome!!! and the things to do in columbus are endless!!!!
We are so coming back!
My sister thought we were staying 'high living':)
October 21, 2013
Rated 3.0 out of 5.0 Great Place, but to many hyper kids running
Even though this is one of my favorite IHG Hotels this stay was unusual loud, due of hyper kids running up and down the floor and as a business traveler I like to have some relaxed / quiet time,, but as a father I certainly understand the kids exitment as this property has a unique and exiting pool area for children etc.
October 21, 2013
Rated 4.0 out of 5.0 by JJ83 Great location/Friendly Staff
Overall, the hotel was great! Friendly staff, great breakfast (expecially the singature cinnamon rolls!), and clean rooms.
Only place for improvement would be a more comfortable mattresses. I've stayed at other HIExpress' with more comfortable beds.
October 17, 2013
Rated 4.0 out of 5.0 by irishones Nice
Outstanding staff interactions. Room clean. Might have been able to use a second chair (only chair was the office-type chair at desk) Did not expect the array of ladybugs in the room, ours and our friends had many (15+)
October 16, 2013
Rated 5.0 out of 5.0 by grethet Comfortable , Great service, friendly staff, good breakfast
Rooms clean and roomy staff great helpful parking good quiet in hallway , room and outside off road lots of eating and shopping within walking distance
October 14, 2013
Rated 5.0 out of 5.0 by MtnLinda Lovely staff
Hi...we want to give a big shout out to Alex. He took immediate care of all our needs. A super nice guy. And our room was spotless thanks to Rosa. What a hard worker! Also a tiny problem was fixed with the help of a cheerful maintance man. Sorry forgot his name. We look forward to staying there again! God bless
October 9, 2013
Rated 4.0 out of 5.0 by Ted3685 Typical of a new HI Express
Clean, quiet, good business location, Food at all HI Express's need to be lookd at... gets old very quick. Did not get my typical cookie!!! Staff courteous and friendly
October 7, 2013
Rated 5.0 out of 5.0 by Tolguy32 Definitely changed my opinion
I stayed at this location for a conference the next day that was just down the street. I chose the hotel based off its close location to the conference site and also the price. This hotel was amazing. The lobby was fresh and modern and looked like something you would see in a high end hotel. The rooms were big enough for two queen beds and allowed people to still move about and have enough room without tripping over each other. I will definitely be staying there any time I need to stay in the Columbus area.
October 4, 2013
Rated 5.0 out of 5.0 by twirlmom clean clean clean
love this hotel - we have stayed there several times always clean- even the cleaning staff is super nice. will continue to stay here when we come to Columbus!!!
September 30, 2013
Rated 4.0 out of 5.0 by ALtravel Comfortable and fun pool area for kids
I travel often for work, and normally stay at one of the IHG hotels when possible. This is a nice hotel. The pool area is great for young kids. The workout room is nice, for those who want to get a small sweat in.
The rooms are comfortable. After booking last minute, we were put in a wheelchair accessible room. I asked to be moved the next night as I really didn't want to take of a handicapped room, and would feel more comfortable in a traditional style room. We were moved to a double queen room. They really helped accommodate us.
In terms of extras in the room and the breakfast selection, it was a bit more disappointing than other Holiday Inn Express hotels I normally stay at. Other locations have extras in the room like the shoe shine, makeup remover wipes, shower gel, toothpaste, etc. My bathroom was stocked with a bar of soap, shampoo and conditioner and that's all.
September 30, 2013
Rated 5.0 out of 5.0 by Rosered1 Perfect business choice
WIthin 10-15 min of every major conference site in the Columbus area, but less expensive than conference rates and MUCH quieter, clean and friendly. Staff is always welcoming and helpful. Acess to I71 and 270 is quick and easy. Variety of dining /shopping options including grocery stores nearby in the Polaris Mall area. For restful business travel- this is the location to book mark for Columbus!
September 26, 2013
Rated 5.0 out of 5.0 by Sebastian46 Excellent all around, but a noisy pool area.
We really enjoyed everything about this hotel, staff, cleanliness, location, etc. The only drawback for us was the noisy pool area. We like to relax at the end of the day and sit in the Jacuzzi, but it must have been 90 decibels in there with splashing water and kids screaming. It seems that the last hour of the night could be adults only. Other than that, the place was extremely nice.
September 25, 2013
Rated 5.0 out of 5.0 by Mike1osu This is the place to stay!
My family and I stayed in this hotel for two nights to attend my graduation from nursing school. Being a hotel Sales Manager in the past, I was highly impressed with this establishment. It has a very tasteful, contemporary décor and was extremely clean. The hotel staff from the front desk clerk to housekeeping were exceptionally friendly and helpful. The breakfast had a variety to choose from, and was kept well stocked. However, my children would tell you that the best part of the hotel is the pool. I must agree, it was amazing! In fact, the best hotel pool I have ever seen. I would have to say that this was probably the best hotel I have ever stayed in. Kudos to whoever is managing this facility and the staff. You are doing a very good job!
September 25, 2013
Rated 5.0 out of 5.0 by Joann1950 We love this place!
We are frequent guests at this hotel and we have never had a bad experience. It is conveniently located, my grandchildren love the pool, and the staff is professional and friendly. I can't say enough about the ladies who work the breakfast shift. Breakfast is really a busy time on weekends and they are always so pleasant and friendly. They seem to enjoy their job, and as guests we really appreciate their hard work. They always give us a great start to our day!
September 25, 2013
Rated 5.0 out of 5.0 by Sara5 Excellent hotel
Enjoy my regular stays there for business in Columbus -- the staff are very personable and do whatever is needed to accommodate me comfortably.
September 23, 2013
Rated 5.0 out of 5.0 by MeyerFamily What a great experience
Stayed here with family(wife, 4 yr old, and 1 yr old) Could not have asked for a better experience. GREAT SERVICE, Great breakfast choice. Easy to get to highway. Clean rooms and overall very clean. Spacious rooms. Awesome pool and lobby. Manager and staff were the best I have ever see. I will only stay in a Holiday Inn Express now when I travel. Thanks for the great experience.
September 10, 2013
Rated 5.0 out of 5.0 by jengi329 Very nice
Could not have been more satisfied. Very friendly and welcoming from the minute we walked in the door. Very pleased with our room the linens, a very comfortable bed, and everything clean! Would stay here again!
September 9, 2013
Rated 1.0 out of 5.0 by Angie1994 Poor service
When we checked in we were told our room was being cleaned. We ended up sitting and waiting for an hour after our room was promised. The manager was rude and condescending.
September 8, 2013