Rated 4.6 out of 5 by 143
Rated 5.0 out of 5.0 by MrsSaw Keep up good work
The staff shown profession politness which is hard to find in this era. We felt the hotel went above and beyond. Thank you.
September 8, 2013
Rated 5.0 out of 5.0 by rainy329 Loved It!
The room was very clean and fresh. Had one of the upper rooms and it was very quiet. Room was comfortable. Highly recommend and would stay there again.
September 6, 2013
Rated 5.0 out of 5.0 by ThreeDogs Very Nice!
Building very well kept and staff was courteous. Pool area very nice for kids and adults. Highly recommend.
September 5, 2013
Rated 2.0 out of 5.0 by Jvacation Very noisy!!
Over all experience was just ok.. Not sure if we would be back. The night check in lady was very nice and helpful when we checked in. However the room was very very noisy. We wanted to get away for a relaxing weekend and had to listen to the door for the ice machine room constantly slam shut. We stayed two nights the 2nd night we had to listen to constant thumping for almost 2 hours late at night. I called down to the front desk sound 10pm to report the gentalman said he would come investigate. He called back and said someone was drying there shoes... They didn't ask them to stop the dryer didn't apologize or anythjng... Had to listen to the thumping for the next few hours... In my opinion very rude this late in the evening to let that happen. Not sure how they expect guest to rest. Beds were a little hard. We did like the modern look and decor. If you decide to stay make sure you are away from the ice machine and laundry room.
September 4, 2013
Rated 5.0 out of 5.0 by WorldTraveler5720 We love this hotel
This is the third time we've stayed at this hotel and each time we've been completely satisfied with our stay. The rooms have always been immaculate, the staff friendly, the amenities generous and the hallways quiet. I would say that the breakfast could be better, but when it's free, who can complain about that. I would refer a friend to this location and we will definitely choose to stay here again if we have the chance.
September 4, 2013
Rated 4.0 out of 5.0 by GumbyD Comfortable bed, but the bed next to the bathroom wall was difficult to get out of due to being to close to the wall. Staff was cordial, Ants in rm.
Our stay was nice with a few exceptions. One bed to close to a wall, carpeting looked pretty dingy, some ants at base of dresser by the refrig. and AC/Heating Unit was loud and with its intermittent cycling made it a bit difficult to get a sound sleep. Lastly, as for your breakfast bar, if it's feasible, you may want to add scrambled eggs vs the Western Omelette selection, offer a waffle selection(Waffle Iron for waffles) and possibly bacon as another meat item.
September 4, 2013
Rated 5.0 out of 5.0 by CrisBtown OGreat hotel
Great hotel, wonderful staff and very clean. The kids loved the pool and the breakfast was great. Will stay here again.
September 3, 2013
Rated 5.0 out of 5.0 by Danielle281 Family Friendly Hotel
We were in Columbus for 2 days and this property was perfect for our family of four. My kids are 6 and 2 and both kids enjoyed the pool/splash zone. The rooms were very clean and the hotel staff was very friendly and eager to help when needed. The hotel is located in a great area with many things to do close by. We will be back to this hotel on our next trip to Columbus.
August 28, 2013
Rated 5.0 out of 5.0 by Gricce Great value!
New hotel, very clean. Great price! Contemporary look. We stayed in a standard room and were surprised at the extra large space compared to other hotels! Comfort down one mark b/c I didn't feel the beds were the best however I am 8 months pregnant so not sure anything is comfortable at this point. Only downside was that we were first room near the elevator so we heard the elevator and ice machine constantly. But that can happen at any hotel! Would definitely stay again with my young family.
August 27, 2013
Rated 4.0 out of 5.0 by ssd69 my stay was fine
Love the pool kid had a great time there hot tube was nice
August 24, 2013
Rated 3.0 out of 5.0 by oldwahine Smoke smell in non-smoking room
When we entered our room they had a fresh-air machine going trying to get the smell of smoke out of the bedroom. We asked to be moved and then they moved us to a much smaller room instead of an upgrade. We then asked to be moved again and they moved us back to the size of the room we had in the first place. So three moves before we were able to get settled. Not a fun experience.
August 24, 2013
Rated 5.0 out of 5.0 by Laur21 Whole experience
Great customer, room very welcoming and clean - bed was too hard for me but not my husband.
August 22, 2013
Rated 5.0 out of 5.0 by Minnesota123 OSU Visit
Hotel is clean and well kept
Rooms are nice
Plenty of parking
Nice exersize room (2 treadmills, 2 elipticals, bike, weights)
Close to lots of restaurants, shopping, freeways
15 minutes from Ohio State
Hotel does lend itself to families with little kids
August 21, 2013
Rated 5.0 out of 5.0 by BellFamily Comfortable Room
The room was clean and nice size. My grandkids loved the pool and breakfast. We thoroughly enjoyed our stay.
August 21, 2013
Rated 5.0 out of 5.0 by 350hipo quick, friday night stay
huge, very modern room, great shower, great breakfast as usual, great location with easy access to I-71, close to Mid-Ohio Sports Car Course
August 20, 2013
Rated 5.0 out of 5.0 by Sabenha Clean and nice
I stayed there after surgery. Place was clean and staff was helpful. Easy to get to and felt safe. Bed was comfortable. Felt as if I was staying in a high class resort/hotel.
August 20, 2013
Rated 4.0 out of 5.0 by PleasedDad Great for families!
The pool area was great! The water was a little chilly and it was super crowded the friday night we stayed there (I think there may have been a bday party going on). But the following saturday am was great. Our 5yr old & 3 year old loved it.
August 20, 2013
Rated 3.0 out of 5.0 by Sunni14 Disappointed
Normally we have good luck with Holiday Inn Express and we have even stayed at this location before. This time, however, we brought the grandkids and had 2 queen beds. The beds were so hard we all woke up with backaches. Kids can usually sleep anywhere so when they confirmed their discomfort, we knew they were bad.
Also, there "was an incident" in their pool and they had to close it. There is nothing worse than being cooped up in the room all evening with a 10 and 12 year old with nothing to do. Every time we would ask, they said "we are working on it." They didn't open until the next morning and the chlorine level was so high, the kids opted out because it was burning their eyes. I know things will happen but we only stayed there because of the cool pool.
Breakfast was lame and toward the end of the breakfast time the girl would not refill any sausage when my husband asked. There was 15 minutes to go. Also, no fruit offering but when I asked, the girl said "let me see if I can find a banana." She did but why weren't they out?
On day two, we were shorted on the amenities we used; shampoo, conditioner and lotion and also had to find someone to get enough washclothes.
Next trip to Columbus we will stay elsewhere
August 19, 2013
Rated 5.0 out of 5.0 by ALMB Best place we have ever stayed in
We stayed for 3 days here and it's the nicest stay we have ever had in a hotel. We came for the purpose of the Columbus Zoo but loved the area and hotel so much we stayed an extra day. The splash pad is WONDERFUL for kids!! Nice and clean rooms and the overall hotel was nice and clean as well. Staff was great!! Highly recommend staying here and will definitely be returning.
August 18, 2013
Rated 5.0 out of 5.0 by Honna Wonderful
Everything was wonderful, extra clean even the pool area. There was so much chlorine that it almost burned your eyes lol but it was clean. Staff aweeeeesommme. The breakfast was great as well. If you ask what could improve this place, maybe add beacon or some type of meat with breakfast.
August 15, 2013
Rated 5.0 out of 5.0 by Jen2013 Quiet Room/Comfortable bed and pillows
We have stayed at this hotel several times. We like the location for where we need to go and several restaurants around for choice of places to eat. The rooms are quiet and the bed and pillows are great. The free morning breakfast is always a plus with a nice variety for everyone.
August 15, 2013
Rated 4.0 out of 5.0 by Roxi77 Nice place
My experiene was nice. The room was clean. I would come here again. We stayed during the week and the pool slide was closed which made the pool more for little children...and the older children board.
August 11, 2013
Rated 5.0 out of 5.0 by Kady333 Birthday Celebration
We have twin girls who love to shop! We have visited this
exact Holiday Inn every year since the girls were 5 yrs. old. They love the pool & slides and the adults love the cleanliness and exceptionally friendly staff! They go beyond to make sure you are comfortable, happy, and enjoy your stay to the fullest. We will be back next year!
August 11, 2013
Rated 2.0 out of 5.0 by iyaken Disappointed at lack of helpfulness
My stay was quite disappointing. My internet (VERY important that I had this) was not working, and despite being on the phone with the help desk for over half an hour, I ended up leaving after 2 nights with the ethernet line still dead.
Breakfast was nothing to rave about - pretty average as they go. The one staff member serving breakfast, Mylene, was the exception to the trend of unhelpfulness. She went out of her way to make sure everything was fine for everyone. The other gal who served breakfast was... meh.
I got a string of "I'm sorry"s, "I'm sorry but"s, and "We'll call you when we hear from..." but did not get any actual assistance or problem resolutions.
Pro - my room was clean and quiet.
With the multitude of hotels in the area, I don't think I would choose this particular property again.
August 10, 2013
Rated 4.0 out of 5.0 by Skipper41 Nice Holiday Inn Express
Enjoyed our stay at this Holiday Inn Express. Rooms are nice and comfortable. There is a little sofa in the room as well as a nice double desk. Whole hotel is new and well decorated. Poll area is amazing. We will come back with the family just to visit and play in the pool. People working are very pleasant and most accommodating.
Only negative was breakfast. There was no meat or fruit served, and there were not enough tables and chairs for all the guests.
August 8, 2013
Rated 5.0 out of 5.0 by Coloradn Great looking room
We enjoyed our stay. Comfortable, modern looking, friendly staff, good breakfast, & clean.
August 7, 2013
Rated 5.0 out of 5.0 by darlaplans Nice, clean and great for families with small kids
We usually stay at Cambria but decided to change it up. I have twin 8 year old boys who loved the pool. Thy would have loved the slide to have been open but we were there from Sun-Weds and it is closed. The room was super clean and the maid service was stellar. The breakfast was great and unlike the Cambria, it was included. Menu was cereal, oatmeal, omelette or scrambled eggs, bagels, hot cinnamon rolls, bacon and my kids favorite ...make you own pancake. We had the Queen suite with two Queen beds and a pullout queen bed witha nice flat screen tv. Bathroom soap, lotion, shampoo and conditioner were from Bath& Body Works. Free Wi-Fi throughout entire hotel. Best hotel in Polaris so far.
August 5, 2013
Rated 1.0 out of 5.0 by Alex618 Horrible way to end our vacation..
My fiancé and I did not have a pleasurable experience at this particular Holiday Inn. We stayed most of our visit to Columbus at the Hampton Inn across the street..and honestly I wish we would have stayed because we were spoiled by their staff and nice rooms. The rooms at Holiday Inn looked cheap and were small. We were not happy to find that our neighboring room was almost double the size in width. When we asked a staff member about the room size comparison, she argued with us! We saw the rooms with our own eyes!!! And we know the people beside us paid just as much as we did for the Standard Queen Suite. The pool slide stayed closed our entire visit, therefore our children were upset. We came across one pleasant staff member whom ran the breakfast bar... But other than that we have nothing positive to say about this place. Overall, the price is NOT worth it!
August 4, 2013
Rated 5.0 out of 5.0 by 2wheeledriders Comfort & Service
Four stars all the way ~ Comfort, Courteous Staff and Clean.
July 30, 2013
Rated 4.0 out of 5.0 by JackieBee Very good experience
We requested a quiet room and this hotel did their best to accommodate us. Unfortunately, our first night there was an unnerving humming from a motor above us on the roof. It would turn on for three seconds then off for nine. It hummed above the TV and was difficult to deal with. We called down to the front desk and that is where I want this review to focus on. The staff did everything they could to make this right and to make us comfortable. The professionalism among the workers at this hotel was amazing. They adjusted the room rate and moved us to another room the next night. We felt loved and appreciated as guests. We will highly recommend this location. There was a truck parked in the front parking lot when we first arrived with their doors open and music blaring. There were people sitting on the grass, drinking and eating and we were a little concerned because we could hear the music all the way in our room on the 7th floor. We were glad that they eventually packed up and moved on. It gave a bad first-impression.
July 27, 2013