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Rated 4.6 out of 5 by 217 reviewers.
Rated 5.0 out of 5.0 by Best Hotel EVER! We arrived with five children, in the middle of a snow storm. EVERY staff member we passed, greated us and asked if we needed anything. We talked to over 15 staff members throughout our stay and they were all working hard and smiling! We have stayed in many hotels across the US and this hotel ranks the best! The rooms were exceptionally clean and comfortable. Quite also, but our 2, three year olds were probably making the most noise. We will return! Exceptional front desk clerk! Pool was warm and lots of fun! January 29, 2014
Rated 5.0 out of 5.0 by Great Staff and Excellent Accomodations This was our third two-night stay at this hotel. Each visit was highlighted with a courteous and friendly staff and a clean, comfortable room. The Executive King was just the right size and had all of the convenient features we required, such as a refrigerator and microwave oven. The shower stall is large with a great shower head. One feature that was especially convenient was a large table that rolled out from under the desk to form a dining table that could easily accommodate dinner for two. Breakfast choices at the hotel are very good and plentiful. There are numerous restaurant choices within minutes of the hotel, with a Target and Mall nearby for shopping. If you'd like a meal delivered to your room I would suggest Café Courier, a service that allows you to select menu items from a wide range of local restaurants. They have a website with menus for many styles of food. On various occasions we've ordered Indian, Greek, and Italian. If you just want an in-house snack, there is a good selection of items located in a room next to the front desk. Overall, our experience here has been excellent. January 29, 2014
Rated 5.0 out of 5.0 by Clean, quiet and courteous We just wanted to pass on that we had a very nice stay here. And you shouldn't have any doubts as to staying there. We actually stayed at another HIE in Clearfield, OH that didn't even come close to this one. So enjoy January 16, 2014
Rated 5.0 out of 5.0 by Attentive staff The staff was very helpful each time we had a question or need. January 7, 2014
Rated 5.0 out of 5.0 by Great Experience! We had a wonderful time at this hotel. Our 3 children absolutely loved the pool and its extras. The room was neat and clean and the continental breakfast was a big plus. We will be back! December 31, 2013
Rated 5.0 out of 5.0 by Another great experience with Alex and staff!!!! We have been staying here for the long Thanksgiving weekends to visit family since they opened a few years ago. This hotel is top notch and when/if there is a hiccup along the way Alex and his staff are quick to respond to make it right. The rooms are clean and spacious. The staff is courteous and responsive, hallways, elevators and common areas are clean and comfortable. If you have kids then the pool area is not to be beat and includes a water slide for older children and another area for smaller ones (note: the hotel pool is for hotel guests only and you will be given wrist bands at the check in desk) . The breakfast bar is very nice with something for everyone and the woman in charge has been there since the beginning and is an absolute sweetheart! She remembers the guests name from the year or visit before and is attentive. Her smiling face is just what you need in the morning to start the day off right! Thank you to all the staff at Holiday Inn Express Polaris Parkway for helping to make it a memorable holiday weekend once again. December 26, 2013
Rated 5.0 out of 5.0 by 5 Star Hotel This hotel is one of the Very Best Places we have ever stayed!! When we first arrived we were greeted with friendly staff members. They requested we sign a paper acknowledging the hotels quiet time policy. That was great for us. We were not bothered by kids running the hallways as we have experienced in other hotels. The rooms were comfortable, soundproof with a clean modern decor. The breakfast bar was delicious!! Pancakes, scrambled eggs, sausage, biscuits, gravy, cinnamon rolls, cereal, toast, bagels, etc. The pool was awesome. Giant slides, buckets that dropped water into the pool, a basketball hoop in the water, and a frog slide. Yet the pool was divided with an area adults could relax in...along with a hot tub. The hotel is off to the freeway exit, close to the indoor shopping mall & many other top of the line stores. We definitely will stay there every time we go to Columbus. Finally- a top of the line hotel for a very reasonable rate! Well lit safe parking lot. December 15, 2013
Rated 5.0 out of 5.0 by great hotel as usual a top shelf experience alex is the best mgr i have ever delt with in my years of travel. December 7, 2013
Rated 4.0 out of 5.0 by Great choice! Competent, friendly staff, very clean, comfortable rooms, very clean and newish bathroom. At a good price. December 4, 2013
Rated 4.0 out of 5.0 by Satisfied guests Reasonably priced, helpful staff, good breakfast. Little water park for children was a bonus! Will be back if visiting Columbus in future! December 4, 2013
Rated 5.0 out of 5.0 by Making Memories with the grandchildren! Saw the kids pool and knew it was going to be a great time with the grandchildren. Spent one night and the kids were able to swim the night we arrived and again in the morning before check out. Hoping to make this a traditional Christmas present in the future. December 3, 2013
Rated 5.0 out of 5.0 by Clean and Roomy We were pleasantly surprised of the space we had in our 2 queen suite! We are usually tripping over each others' luggage and running into another. But not here! The modern décor was very nice, as well. The only thing missing was a soap dish at the bathroom sink. The pool was amazing! My son wants to return and bring a friend for our next "staycation". We enjoyed the location and will definitely return. December 2, 2013
Rated 5.0 out of 5.0 by Everything was great. Reserved five rooms for my family to have an early Christmas celebration. Every room was great and the kids and grand-kids had a wonderful time in the pool and hot tub. Would recommend this for a family get together. November 30, 2013
Rated 4.0 out of 5.0 by Good hotel Good location, at walking distance from my office and very courteous staff. November 23, 2013
Rated 5.0 out of 5.0 by Everything was great Was a wonderful stay would stay there again anytime and will be my choice again when I return to Columbus November 19, 2013
Rated 4.0 out of 5.0 by Nice..... with some exceptions This is a beautiful hotel and conveniently located within short driving distance to Polaris Mall, many restaurants, shopping galore and a movie theatre. Staff is friendly, especially the staff running the breakfast buffet in the morning. The kids loved the swimming pool area and water slide. Our room was clean overall (but with a couple exceptions, as noted below), and although we got the one-bedroom suite, it was nice, but didn't really meet our family's needs. First, was the pull-out sofabed. As I pulled it out to make it up as my bed for the night, there was an empty candy wrapper on the mattress. Not a huge deal, but then it just seemed dirty to me, and obviously this area isn't checked between guest stays. The refrigerator had a smell of stale beer. Next, whenever I have rented a room with a kitchenette, there is usually a table and chairs so that a few people can sit together at the table to eat. In fact, there is no dining table -- at all. When we brought our restaurant take-out dinner to the room later that night, there wasn't an area where our family of four could all sit together. We pulled out the table on wheels that is in the living room and pulled the office chair from the bedroom and the office chair from the living room, but it just didn't work for the four of us, since the chairs sit much lower than the table and there was only room for two at the table. Perhaps at least barstools at the counter could be added to keep the food in/near the kitchen, and you could have some sort of good eating space. As I mentioned, overall -- a good visit, it just needs some improvement. November 13, 2013
Rated 4.0 out of 5.0 by Pleasantly Surprised My entire famliy and I stayed there so we booked 2 rooms. My parents stayed in one and my husband and I stayed in the other with our 2 boys. My boys loved the pool, my husband and I thought there was too much chlorine in it but I guess that may be a necessity with all the kids. We came to town for a race so the hotel was kind enough to give us a later check out since we would be in a rush to get to the start line. The rooms were very clean.. beds were very hard though but overall we had a positivie experience. November 13, 2013
Rated 5.0 out of 5.0 by Alex |Guest Service Manager I chose to stay at The Holiday Inn Polaris rather than the hotel hosting our Fall Conference in Columbus and wasn't disappointed. What I've come to value is the consistency in cleanliness and comfort at Holiday Inns. The staff was incredible - to the point where Alex, the Guest Service Manager, returned a phone call to me before I had a chance to call him - within an hour of my original call. He took care of a billing concern when he really could have told me he was just following protocol and ignored me. I can't tell you what a breath of fresh air that is given customer services at most hotels. I wouldn't hesitate to stay here again - even when it might require a little extra travel to my daily destination. Thanks Alex! November 12, 2013
Rated 5.0 out of 5.0 by columbus first visit I was very impressed with this location and everything around it. Will defensively be back to this location when I travel to Columbus, OH. November 9, 2013
Rated 5.0 out of 5.0 by Great Stay We came for a 2 night stay with a large group - 5 soccer teams and their parents, siblings, grandparents, etc. The hotel was very accommodating, the room was clean, and the bathroom especially was impressively clean. Sometimes there is mildew on the walls or ceiling of hotel bathrooms, but ours looked and smelled freshly cleaned. Liked the pool, the common areas, the location. Breakfast was plentiful and tasty. Never had to wait for food to be replenished, which is amazing with so many hungry ball players amongst us. Overall a nice experience, thank you! November 6, 2013
Rated 4.0 out of 5.0 by Well Kept Property Nice, clean updated room. Comfortable bed. Overall no complaints. Other HIC properties have fresh baked cookies at the desk, this one didn't. November 2, 2013
Rated 5.0 out of 5.0 by A definite YES! Great location, very clean, exceptional staff, have stayed twice & will continue to stay there. October 31, 2013
Rated 2.0 out of 5.0 by Pool broken, front desk staff poorly trained. This is a lovely hotel in a quiet industrial area near great restaurants and shopping. Having said that our stay for a family funeral was made more difficult by the problems encountered with the billing and the closed pool for two of the three days of our stay. We had booked 4 rooms as a family, two for one night and two for two nights. The rooms were mixed up causing billing confusion and then we were all overcharged. This error was not discovered until the two night rooms were checking out and we had to argue with the clerk at the desk in order to have this rectified for all rooms. Nothing was offered either for the loss of the pool for two days and as the exceptional pool facilites were part of the reason we booked this hotel (a reward for two children who had to endure funeral events) we will hesitate to book with this hotel again. October 26, 2013
Rated 5.0 out of 5.0 by wonderful stay great stay. this was our third trip this summer. a place that the kids feel right at home. the rooms are clean, comfortable, the pool is kid friendly and the breakfast staff is patient, courteous and friendly. thank you! October 23, 2013
Rated 5.0 out of 5.0 by Love the service My daughter is in competitive cheer. So we are at this hotel every other month for 6 months. We always have a good time and the staff us always accommodating. Keep up the good work !!! October 23, 2013
Rated 5.0 out of 5.0 by staff at the hotel is extremely helpful and courteous, The hotel is conveniently located in the Polaris Mall area, close to everything. The staff at the hotel is extremely helpful and courteous. The young lady taking care of the breakfast buffet was a pleasure each morning sharing a smile for everyone who came for breakfast. Please extend our thanks for her service during our stay. Everyone there was so friendly and helpful, the front desk clerk looked up information for us on hotel accommodations in another state, provided sample menus for nearby restaurants and information on walking and bike trails. General Manager made a point to inquiry about our stay and if the staff met our expectations.. The rooms are very contemporary and thoughtfully decorated. The desk in the room is very functional. Television is awesome. October 22, 2013
Rated 5.0 out of 5.0 Great 4 day weekend! We r a family of 5 from Atlanta and we met my sister adn her family from Ontario. The suites were perfect and the breakfast was yummy everyday!!! Love the pankake machine!! The best part of the hotel was Layaloha, the morning staff in the kitchen. she is super cute, super frinedly! The staff at front desk were alwasy willing to help with ANYTHING!!!! The pool was aweseome!!! and the things to do in columbus are endless!!!! We are so coming back! My sister thought we were staying 'high living':) October 21, 2013
Rated 3.0 out of 5.0 Great Place, but to many hyper kids running Even though this is one of my favorite IHG Hotels this stay was unusual loud, due of hyper kids running up and down the floor and as a business traveler I like to have some relaxed / quiet time,, but as a father I certainly understand the kids exitment as this property has a unique and exiting pool area for children etc. October 21, 2013
Rated 4.0 out of 5.0 by Great location/Friendly Staff Overall, the hotel was great! Friendly staff, great breakfast (expecially the singature cinnamon rolls!), and clean rooms. Only place for improvement would be a more comfortable mattresses. I've stayed at other HIExpress' with more comfortable beds. October 17, 2013
Rated 4.0 out of 5.0 by Nice Outstanding staff interactions. Room clean. Might have been able to use a second chair (only chair was the office-type chair at desk) Did not expect the array of ladybugs in the room, ours and our friends had many (15+) October 16, 2013
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