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Rated 4.6 out of 5 by 310 reviewers.
Rated 3.0 out of 5.0 by uncomfortable bed and not a good breakfast variety or quality The site of the hotel was safe and clean and the room was very attractive. The coffee was empty the 3 times I went after some in the dining area. I was disappointed for the high price of the room. June 9, 2014
Rated 4.0 out of 5.0 by very modern decor, clean, great breakfast had picked this location in error, but found it to be better than the other location. close to shopping and restaurants. The staff was very friendly. June 8, 2014
Rated 5.0 out of 5.0 by Wow...This is a Holiday Inn? This is a fantastic hotel with a super low price point. The hotel is immaculate, new and modern. They have a water park the kids spent HOURS in and loved every minute. The breakfast was top quality. I'm not really sure how they make any money with all the perks. Our family of five stayed in a 1 bedroom suite (we had one in a crib and I only saw this room when I did a search for 4). This room could have fit another 10 people probably, it was gigantic. Would have been nice to have a second bathroom with all the space but otherwise I wouldn't change anything. They had big new flat screen TVs, charging stations, blackout shades, and our room had a kitchen etc. The staff here is super nice, always on hand and knees scrubbing the floors clean enough to eat off of. Amazing deal- I highly recommend this hotel, no problems at all. June 6, 2014
Rated 5.0 out of 5.0 Great relief from busy week. Generally stay at HIE, but never at this location. When a discount popped into my account, I gladly took it. I will definitely stay here more often. The location is convenient to family and entertainment. The hotel is incredibly quiet, the rooms kept at their very best. Nearly perfect. Was a little disappointed to find a lovely walk-in "spa" shower with a poorly designed showerhead and no water pressure. I really was looking forward to those showers, but they didn't make my day. And HIE breakfast is still pretty much the same-old same-old. Happy to see protein, but a change-up with more fresh items once in a while would be nice. Thanks for a wonderful relaxing stay!! June 5, 2014
Rated 5.0 out of 5.0 by Great Pool area for kids Clean and up-to-date with a great pool and hot tub area. Lifeguard on site! June 4, 2014
Rated 5.0 out of 5.0 by Great Hotel This hotel is one of the best Holiday Inn Express hotels I've ever been too. The room and the hotel were in pristine condition. It was the most comfortable stay I've had in a hotel in a while. May 21, 2014
Rated 5.0 out of 5.0 by Once of the nicer HIE's I've stayed in They place was great. Things were in immaculate condition. Staff was wonderful. The room was comfortable. The workout facility had more options than most. It was a very enjoyable stay. May 14, 2014
Rated 4.0 out of 5.0 by Quiet Nice, clean and quiet. HVAC was extremely quiet and worked well. WIFI also performed very well. Will use this facility the next time I am in town. May 8, 2014
Rated 1.0 out of 5.0 by hotel review The actual hotel was very nice. It was decorated modernly and clean. The main issue we had was at 5:30 a.m. the room above us was extremely loud! Banging over and over again. We were never able to go back to sleep. I mentioned it to the front desk and they did nothing except say I am sorry to hear that. I was disappointed in the customer service. We stay in several hotels and have never complained but it was very bothersome and we did not have a relaxing stay unfortunately. April 23, 2014
Rated 5.0 out of 5.0 by Very good hotel for the money. We stayed at a number of Holiday Inn Express hotels on our week long trip and this was the best! It was also the busiest but they didn't run out of food at the breakfast. They just kept restocking. We got the executive King room. Loved the large shower with the glass door! The firm mattress was comfortable too. April 21, 2014
Rated 5.0 out of 5.0 by Great Hotel We had a great time on our recent stay at the Holiday Inn. There was not one thing we were dissatisfied with. All the employees treated us with the utmost respect and were very friendly. The hotel was exceptionally clean. And the pool/waterpark was an awesome place for the kids to have fun. We will definitely stay here again! April 14, 2014
Rated 5.0 out of 5.0 by Great getaway I took my kids for a quick getaway and picked this hotel because of the pool. The staff was very friendly and professional from the front desk to housekeeping. The decor was modern and updated. The room was clean. The only thing I can say negative is that the wastebasket was small and was only in the bathroom. Great place highly recommended!! April 9, 2014
Rated 5.0 out of 5.0 by Great place for business travelers to stay! I had to be in Columbus for business for 7 weeks, I spent my duration at the Holiday Inn Express in Polaris, the staff were excellent, know the customer by name, and just taking that minute to say welcome back means alot. I would recommend this location to anyone! April 7, 2014
Rated 4.0 out of 5.0 by contemporary decor Have stayed at this location a number of times over the past few years. Always pleasant and relaxing, even when athletic events or spring break times when a lot of families are present. Would suggest more staff in breakfast area during spring break. April 3, 2014
Rated 5.0 out of 5.0 by What I expected and more. My room was equipped as advertised and very well maintained. The breakfast bar was very good, will satisfy most early risers. Checking in and out was hassle free and quick. Also, the hotel is easy to get to and close to a wide variety of areas to shop and eat. You will not be dissappointed. I recommend Holiday Inn Express, Polaris Parkway, Columbus, Ohio to anyone staying in this area. " I'll be back!" March 26, 2014
Rated 4.0 out of 5.0 by Great staff very customer centric Our stay was very pleasant. Like the service provided in this Hotel. The staff was very attentive to us. The room and the amenities were great. The only thing we had some minor difficulties with was controlling the temperature in the room. However, we think it was the changes in the weather that weekend. The weather range was from 60 to 21 degrees during the day. Breakfast was better than other hotels I have been in at this price range. If you have kids the pool area was impressive. The kid would love it. Great exercise room too! March 21, 2014
Rated 5.0 out of 5.0 by Wonderful gathering place Our family of 17 adults and 7 children picked your hotel as a place to meet halfway for my parent's 60th anniversary. The location, fun pool area for the kids, and service and comfort was everything we had hoped for. The front desk staff was very helpful and professional in answering our questions. The girls in the breakfast area kept the food replenished and tables clean even though there was a line of people out the door on Sunday morning. We were worried that the pool area might be too cold for the young children, but it was very comfortable. We will definitely pick your hotel again as a gathering place for all of us to meet. Thank you! March 11, 2014
Rated 5.0 out of 5.0 by Great place! We stayed here for our daughters cheer competition at the Arnold Classic, I am very pleased with the hotel overall! Very clean! Great pool! Very nice staff! I will definitely be returning!! Thankyou March 9, 2014
Rated 5.0 out of 5.0 by Great STAFF Alex is awesome and the others follow his lead. I stay here a couple days a week and it has been great do to them. The building is also always clean and they do everything they can to make you happy. March 9, 2014
Rated 5.0 out of 5.0 by Awesome pool & jacuzzi This is a wonderfully decorated receiving area for IHG. The pool is a play land for all ages and the oversized hot jacuzzi is great to unwind from your travels. Highly recommend. March 8, 2014
Rated 4.0 out of 5.0 by ok The room was clean and looked appealing but the bed was hard and uncomfortable, staff was helpful. Personal option is that price is alittle high March 7, 2014
Rated 5.0 out of 5.0 by Overall good time Our visit started out great with the wonderful gentleman at the front desk...he was polite and courteous and had a sense of humor. The lobby area...along with the rest of the common area....was beautiful...clean and inviting. Our room was beautiful and comfortable and allowed us to relax for the time we were there. We visited the pool for a couple of hours and adults and kids alike enjoyed it. Very kid friendly. The only trouble we had was the guests in the room next to ours we very loud all night long but that is nothing the hotel could help. I give Holiday Inn Express ☆☆☆☆☆ March 7, 2014
Rated 5.0 out of 5.0 by Always our first choice! We stay at this property quite often (at least once a month) and I cannot say enough about the friendliness of the front desk, housekeeping, and breakfast staff. This time I would like to give special kudos to the lifeguard. This young man does a great job and is so good with the kids. Our stays are always on weekends which can get pretty crazy around the pool. He is extremely patient and does a great job focussing on the safety of the children. We even chose it for a family gathering the weekend after Christmas. There were 30 of us (including 15 children ages 1-18 )and everyone had a wonderful experience. This hotel is always our first choice when visiting the Columbus area. February 26, 2014
Rated 3.0 out of 5.0 by Great indoor pool was waaaaay too cold This is a nice enough motel with a very nice indoor pool. I took my grandkids there so that they could enjoy some swimming but the pool and the room were MISERABLY cold. My 2 year old grandson's lips were literally blue and he was shaking when got him out. What's the point in having this amenity if it can't be enjoyed. Additionally, the hotel was extremely noisy. I guess there is poor soundproofing or too many loud guests. Either way, it was less enjoyable than previous stays. February 13, 2014
Rated 5.0 out of 5.0 by Clean and comfortable This is the second time we have stayed at this hotel. It is clean, inviting, with good services and a lovely breakfast. February 11, 2014
Rated 5.0 out of 5.0 by Amazing staff and the room was very nice. The staff has been very friendly and very helpful on all matters during my stay. February 10, 2014
Rated 5.0 out of 5.0 by Great Service and Friendly Staff Enjoyed the freshness and newness of the hotel.The pool was an additional asset. Thank you. February 5, 2014
Rated 5.0 out of 5.0 by very clean and friendly place This hotel is awesome! Very check in and out. Friendly caring staff! The pool area was warm and towels were stocked! The only concern I had was the chlorine was very strong and irritating to my kids eyes and skin but better strong then not strong enough I guess! I would definitely recommend this hotel! February 5, 2014
Rated 5.0 out of 5.0 by Great Service I orignally called and they were booked the 2nd night of my stay. When I checked in, they told me since I had gold status they woudl accomodate me for the second night. Loved the special hook up. Love staying at this hotel. February 3, 2014
Rated 5.0 out of 5.0 by SPELL EXCELLENT...H.I.E.S. COLUMBUS.POLARIS PKWY. The staff and lodging have a way to make magic. You have a hard day the H.I.E.S. waves the Magic Wand and a Smile will appear with the Professional staff taking all your troubles away and giving you a comfortable place to relax and prepare for the Next Day. Thank you for the Great Service. February 2, 2014
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