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Rated 4.6 out of 5 by 236 reviewers.
Rated 5.0 out of 5.0 by What a great experience Stayed here with family(wife, 4 yr old, and 1 yr old) Could not have asked for a better experience. GREAT SERVICE, Great breakfast choice. Easy to get to highway. Clean rooms and overall very clean. Spacious rooms. Awesome pool and lobby. Manager and staff were the best I have ever see. I will only stay in a Holiday Inn Express now when I travel. Thanks for the great experience. September 10, 2013
Rated 5.0 out of 5.0 by Very nice Could not have been more satisfied. Very friendly and welcoming from the minute we walked in the door. Very pleased with our room the linens, a very comfortable bed, and everything clean! Would stay here again! September 9, 2013
Rated 1.0 out of 5.0 by Poor service When we checked in we were told our room was being cleaned. We ended up sitting and waiting for an hour after our room was promised. The manager was rude and condescending. September 8, 2013
Rated 5.0 out of 5.0 by Keep up good work The staff shown profession politness which is hard to find in this era. We felt the hotel went above and beyond. Thank you. September 8, 2013
Rated 5.0 out of 5.0 by Loved It! The room was very clean and fresh. Had one of the upper rooms and it was very quiet. Room was comfortable. Highly recommend and would stay there again. September 6, 2013
Rated 5.0 out of 5.0 by Very Nice! Building very well kept and staff was courteous. Pool area very nice for kids and adults. Highly recommend. September 5, 2013
Rated 2.0 out of 5.0 by Very noisy!! Over all experience was just ok.. Not sure if we would be back. The night check in lady was very nice and helpful when we checked in. However the room was very very noisy. We wanted to get away for a relaxing weekend and had to listen to the door for the ice machine room constantly slam shut. We stayed two nights the 2nd night we had to listen to constant thumping for almost 2 hours late at night. I called down to the front desk sound 10pm to report the gentalman said he would come investigate. He called back and said someone was drying there shoes... They didn't ask them to stop the dryer didn't apologize or anythjng... Had to listen to the thumping for the next few hours... In my opinion very rude this late in the evening to let that happen. Not sure how they expect guest to rest. Beds were a little hard. We did like the modern look and decor. If you decide to stay make sure you are away from the ice machine and laundry room. September 4, 2013
Rated 5.0 out of 5.0 by We love this hotel This is the third time we've stayed at this hotel and each time we've been completely satisfied with our stay. The rooms have always been immaculate, the staff friendly, the amenities generous and the hallways quiet. I would say that the breakfast could be better, but when it's free, who can complain about that. I would refer a friend to this location and we will definitely choose to stay here again if we have the chance. September 4, 2013
Rated 4.0 out of 5.0 by Comfortable bed, but the bed next to the bathroom wall was difficult to get out of due to being to close to the wall. Staff was cordial, Ants in rm. Our stay was nice with a few exceptions. One bed to close to a wall, carpeting looked pretty dingy, some ants at base of dresser by the refrig. and AC/Heating Unit was loud and with its intermittent cycling made it a bit difficult to get a sound sleep. Lastly, as for your breakfast bar, if it's feasible, you may want to add scrambled eggs vs the Western Omelette selection, offer a waffle selection(Waffle Iron for waffles) and possibly bacon as another meat item. September 4, 2013
Rated 5.0 out of 5.0 by OGreat hotel Great hotel, wonderful staff and very clean. The kids loved the pool and the breakfast was great. Will stay here again. September 3, 2013
Rated 5.0 out of 5.0 by Family Friendly Hotel We were in Columbus for 2 days and this property was perfect for our family of four. My kids are 6 and 2 and both kids enjoyed the pool/splash zone. The rooms were very clean and the hotel staff was very friendly and eager to help when needed. The hotel is located in a great area with many things to do close by. We will be back to this hotel on our next trip to Columbus. August 28, 2013
Rated 5.0 out of 5.0 by Great value! New hotel, very clean. Great price! Contemporary look. We stayed in a standard room and were surprised at the extra large space compared to other hotels! Comfort down one mark b/c I didn't feel the beds were the best however I am 8 months pregnant so not sure anything is comfortable at this point. Only downside was that we were first room near the elevator so we heard the elevator and ice machine constantly. But that can happen at any hotel! Would definitely stay again with my young family. August 27, 2013
Rated 4.0 out of 5.0 by my stay was fine Love the pool kid had a great time there hot tube was nice August 24, 2013
Rated 3.0 out of 5.0 by Smoke smell in non-smoking room When we entered our room they had a fresh-air machine going trying to get the smell of smoke out of the bedroom. We asked to be moved and then they moved us to a much smaller room instead of an upgrade. We then asked to be moved again and they moved us back to the size of the room we had in the first place. So three moves before we were able to get settled. Not a fun experience. August 24, 2013
Rated 5.0 out of 5.0 by Whole experience Great customer, room very welcoming and clean - bed was too hard for me but not my husband. August 22, 2013
Rated 5.0 out of 5.0 by OSU Visit Hotel is clean and well kept Rooms are nice Plenty of parking Nice exersize room (2 treadmills, 2 elipticals, bike, weights) Good breakfast Close to lots of restaurants, shopping, freeways 15 minutes from Ohio State Hotel does lend itself to families with little kids August 21, 2013
Rated 5.0 out of 5.0 by Comfortable Room The room was clean and nice size. My grandkids loved the pool and breakfast. We thoroughly enjoyed our stay. August 21, 2013
Rated 5.0 out of 5.0 by quick, friday night stay huge, very modern room, great shower, great breakfast as usual, great location with easy access to I-71, close to Mid-Ohio Sports Car Course August 20, 2013
Rated 5.0 out of 5.0 by Clean and nice I stayed there after surgery. Place was clean and staff was helpful. Easy to get to and felt safe. Bed was comfortable. Felt as if I was staying in a high class resort/hotel. August 20, 2013
Rated 4.0 out of 5.0 by Great for families! The pool area was great! The water was a little chilly and it was super crowded the friday night we stayed there (I think there may have been a bday party going on). But the following saturday am was great. Our 5yr old & 3 year old loved it. August 20, 2013
Rated 3.0 out of 5.0 by Disappointed Normally we have good luck with Holiday Inn Express and we have even stayed at this location before. This time, however, we brought the grandkids and had 2 queen beds. The beds were so hard we all woke up with backaches. Kids can usually sleep anywhere so when they confirmed their discomfort, we knew they were bad. Also, there "was an incident" in their pool and they had to close it. There is nothing worse than being cooped up in the room all evening with a 10 and 12 year old with nothing to do. Every time we would ask, they said "we are working on it." They didn't open until the next morning and the chlorine level was so high, the kids opted out because it was burning their eyes. I know things will happen but we only stayed there because of the cool pool. Breakfast was lame and toward the end of the breakfast time the girl would not refill any sausage when my husband asked. There was 15 minutes to go. Also, no fruit offering but when I asked, the girl said "let me see if I can find a banana." She did but why weren't they out? On day two, we were shorted on the amenities we used; shampoo, conditioner and lotion and also had to find someone to get enough washclothes. Next trip to Columbus we will stay elsewhere August 19, 2013
Rated 5.0 out of 5.0 by Best place we have ever stayed in We stayed for 3 days here and it's the nicest stay we have ever had in a hotel. We came for the purpose of the Columbus Zoo but loved the area and hotel so much we stayed an extra day. The splash pad is WONDERFUL for kids!! Nice and clean rooms and the overall hotel was nice and clean as well. Staff was great!! Highly recommend staying here and will definitely be returning. August 18, 2013
Rated 5.0 out of 5.0 by Wonderful Everything was wonderful, extra clean even the pool area. There was so much chlorine that it almost burned your eyes lol but it was clean. Staff aweeeeesommme. The breakfast was great as well. If you ask what could improve this place, maybe add beacon or some type of meat with breakfast. August 15, 2013
Rated 5.0 out of 5.0 by Quiet Room/Comfortable bed and pillows We have stayed at this hotel several times. We like the location for where we need to go and several restaurants around for choice of places to eat. The rooms are quiet and the bed and pillows are great. The free morning breakfast is always a plus with a nice variety for everyone. August 15, 2013
Rated 4.0 out of 5.0 by Nice place My experiene was nice. The room was clean. I would come here again. We stayed during the week and the pool slide was closed which made the pool more for little children...and the older children board. August 11, 2013
Rated 5.0 out of 5.0 by Birthday Celebration We have twin girls who love to shop! We have visited this exact Holiday Inn every year since the girls were 5 yrs. old. They love the pool & slides and the adults love the cleanliness and exceptionally friendly staff! They go beyond to make sure you are comfortable, happy, and enjoy your stay to the fullest. We will be back next year! August 11, 2013
Rated 2.0 out of 5.0 by Disappointed at lack of helpfulness My stay was quite disappointing. My internet (VERY important that I had this) was not working, and despite being on the phone with the help desk for over half an hour, I ended up leaving after 2 nights with the ethernet line still dead. Breakfast was nothing to rave about - pretty average as they go. The one staff member serving breakfast, Mylene, was the exception to the trend of unhelpfulness. She went out of her way to make sure everything was fine for everyone. The other gal who served breakfast was... meh. I got a string of "I'm sorry"s, "I'm sorry but"s, and "We'll call you when we hear from..." but did not get any actual assistance or problem resolutions. Pro - my room was clean and quiet. With the multitude of hotels in the area, I don't think I would choose this particular property again. August 10, 2013
Rated 4.0 out of 5.0 by Nice Holiday Inn Express Enjoyed our stay at this Holiday Inn Express. Rooms are nice and comfortable. There is a little sofa in the room as well as a nice double desk. Whole hotel is new and well decorated. Poll area is amazing. We will come back with the family just to visit and play in the pool. People working are very pleasant and most accommodating. Only negative was breakfast. There was no meat or fruit served, and there were not enough tables and chairs for all the guests. August 8, 2013
Rated 5.0 out of 5.0 by Great looking room We enjoyed our stay. Comfortable, modern looking, friendly staff, good breakfast, & clean. August 7, 2013
Rated 5.0 out of 5.0 by Nice, clean and great for families with small kids We usually stay at Cambria but decided to change it up. I have twin 8 year old boys who loved the pool. Thy would have loved the slide to have been open but we were there from Sun-Weds and it is closed. The room was super clean and the maid service was stellar. The breakfast was great and unlike the Cambria, it was included. Menu was cereal, oatmeal, omelette or scrambled eggs, bagels, hot cinnamon rolls, bacon and my kids favorite ...make you own pancake. We had the Queen suite with two Queen beds and a pullout queen bed witha nice flat screen tv. Bathroom soap, lotion, shampoo and conditioner were from Bath& Body Works. Free Wi-Fi throughout entire hotel. Best hotel in Polaris so far. August 5, 2013
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