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Rated 4.6 out of 5 by 160 reviewers.
Rated 5.0 out of 5.0 by Breakfst Staff Your breakfast staff (Mylene & Alisha) do an excellent job of keeping all areas clean and well stocked. They go one step further in that they remember the guests names from day to day and even week to week. Both these ladies are to be comended on the job they do. February 17, 2013
Rated 5.0 out of 5.0 by A nice place to stay I have stayed here several times, and have always had a great experience. Most recently, my arrival was very late in the evening, and I was greated by a very friendly and efficient desk clerk, Jimmy. February 11, 2013
Rated 4.0 out of 5.0 by Great service in person, not so much on the phone My husband and I have stayed at this hotel many times and have always been happy with the service and comfort we've received. This time, however, I had some questions when making my reservation and I called the front desk. The girl who answered my call was unable to answer a Priority Rewards question and made me feel pressured to reserve a room because, "There was only one room left". She suggested that I talk to a manager the next day so I called again. This time I left a message with the manager and never received a call back. This was an unusual situation because normally the service is above and beyond. I do hope this is a one time anomaly because we normally enjoy staying at this property. I must say that the girl at the front desk, when we checked in, was fantastic. She answered my questions, gave me a reasonable rate and upgraded my room without any problems. She was great! February 9, 2013
Rated 4.0 out of 5.0 by Night Stay Hello, The hotel is modern and pretty. The pool is pretty good. Great jacuzzi. Staff service was very disappointing though. They looked like they were trying to put as many obstacles as possible in my enjoying my stay. Every time I asked for something it was no, no. I really hope you can do something about this! February 5, 2013
Rated 1.0 out of 5.0 by We had a bad time Our room was next to the elevator machine room so we heard many noises as the elevators were being used. There were too many people in the hotel and our floor was filled with parents with children who were uncontrolled and ran around yelling even after 11 p.m. The front desk said they would only be able to get up to our floor to see into the situation at least 10 minutes later. The breakfast place was filled up with kids from some day camp or trip who were not being appropriately managed. The coffee was too cold. The pancake machine was not working properly. The orange juice felt as if it was diluted from powder. Overall, we had a bad experience. February 1, 2013
Rated 5.0 out of 5.0 by great location & comfortable room Was concerned upon check-in due to the hotel being full from a youth hockey tournament. Found that it was exceptionally quiet in our room! Appreciated the attention to a request for an upper floor and a room away from the elevator. As a platinum PC member, thought there would be a welcome package like in so many other locations. There should have been a refrigerator in our room but the slot was empty. Nevertheless, the breakfast staff was kind and the room was very comfortable. January 26, 2013
Rated 5.0 out of 5.0 by New, clean, big rooms This was my first stay at this particular hotel. I attempted to stay last summer, but they were booked. I ended up at a nearby Holiday Inn which ended up being a disaster. This Holiday Inn EXPRESS was night and day different. Large, spacious rooms. Beautiful decor. And a very reasonable price. Great resturaunts very close. And the staff was super friendly. The manager even had a taco party the night I was there-very cool. I thoroughly enjoyed my stay and have added this location to my favorites. January 22, 2013
Rated 3.0 out of 5.0 by Strange decor very offputting The basics were met at this HIE. Front desk staff was very nice. However the entire hotel is decorated very modern in all gray, black and purple, including the rooms. Not a very relaxing. It looked like a cheap attempt at Euro design that failed. The breakfast room was really bad. Instead of the traditonal tables for two or four, there was one huge bar height common table that seated about ten with power outlets at each seat. I guess they planned on a bunch of business people who must eat and work on their laptops all at one time within an 18 inch space. I I were here for business this would not have been a selling point. Then there was the whiteboard at the entrance to the breakfast room with the disclaimer that all patrons must have shirts and shoes. What kind of clientele do they anticipate? We opted to eat elsewhere. Since this establishment is across from Polaris it will always be busy regardless, but I do wish they would do something about the look and feel of the place. P.S. No Priority Club recognition. January 18, 2013
Rated 4.0 out of 5.0 by Great experience Nice suite. Friendly staff. Would absolutely stay again. My only suggestion is that they monitor the cleanliness of the pool area more closely. January 15, 2013
Rated 5.0 out of 5.0 by Great staff and customer service I have been coming here for the past 11/2 years and continue to get the great service. both Jen and Alex have been attentive to make sure my stay continues to be a favorable experience which they have never let me down. All the staff makes sure that your needs are met. January 13, 2013
Rated 5.0 out of 5.0 by Wonderful pool...great staff!! Loved the hotel, it is really close to shopping, restraunts, etc. The kids loved the pool!!! January 10, 2013
Rated 5.0 out of 5.0 by Great place to stay!! We stayed for New Year's Eve and had a blast. The staff were awesome despite the fact that the hotel was full and busy. January 7, 2013
Rated 5.0 out of 5.0 by Becoming a Regular I am in the Columbus area on business several times a year. It's always a pleasure to stay at this particular Holiday Inn Express. The staff has always been helpful and gregarious, the rooms are immaculate and the overall property is well maintained and managed. January 7, 2013
Rated 5.0 out of 5.0 by Excellent Stay with One Exception First time we stayed at this hotel. Overall experience - EXCELLENT!! The only negative would be that doors to the rooms are heavy and are quite loud when they close unless held. The Staff absolutely goes out of their way to provide outstanding customer service. Considering all, will definitely stay there in the future. January 6, 2013
Rated 5.0 out of 5.0 by Great Location for shopping. Very nice hotel. Quick service at the front desk and I appreciated the room upgrade. January 5, 2013
Rated 5.0 out of 5.0 by Our Family Christmas Due to some relocation of family members we decided to have our family christmas in Columbus and chose to stay at this hotel for many reasons: the pool was kid friendly and was a lot of fun for everyone. It created a great atmosphere for the grandparents to spend time with their grand children. The hotel was very accomidating. They gave us a free upgrade to a larger room since they knew that we were having a family event. We had our family gift exchange in the breakfast area which was very spacious and nice. It made it very easy for us to spend some time talking and playing with the kids. We made sure that were cleaned up after oursevles so we didn't put the hotel out. We really felt that the hotel went out of their way to make our family get togother memorable and enjoyable. We will definitely stay there again. January 2, 2013
Rated 5.0 out of 5.0 by Great Stay in Columbus I normally stay at an IHG hotel, and this was by far the best experience at a Holiday Inn Express I've had in a while. Knowledgeable staff, close to everything I needed, and really clean rooms. If I'm back in the Columbus area, I'll definitely stay here again. December 26, 2012
Rated 5.0 out of 5.0 by Great Holiday Inn Excellent service, Alex is one of the several reason I keep returning to this property. December 11, 2012
Rated 5.0 out of 5.0 The room was fabulous! My family and I thought the whole 2 days were very enjoyable, and relaxing. December 8, 2012
Rated 5.0 out of 5.0 by Great hotel, Great location We come down to Columbus for holiday shopping each year. This hotel is just across from Polaris, and a short drive to Easton. Lots of restaurants, too. The hotel is new, and very modern. Large screen TV, great workout room, great breakfast options. If you are a Priority Club member, there are extra perks at check-in. We will be back next year. December 7, 2012
Rated 5.0 out of 5.0 by Excellent service and location The location of this inn and its excellent staff are just supurb! Especially the manager Alex, very accomodating and cordial. December 2, 2012
Rated 5.0 out of 5.0 by Fantastic service as always!!! The Polaris Holiday Inn Express is my home away from home! Alex, Peni and staff do a GREAT job taking care of the guests and always go above and beyond to satisfy our requests. They are quick to act when needed and always pleasant. The entire team shows fantastic customer service skills also. I recomend them to all my friends and co-workers, etc. I can't speak highly enough about this great team and wonderful hotel. Rooms are always clean as is the rest of the hotel. Breakfast Keep up the fine work! November 20, 2012
Rated 5.0 out of 5.0 by just what you want great location and accomodations, good for shopping at navigating around the capitol November 18, 2012
Rated 5.0 out of 5.0 by Guest Experience Review This was a very beautiful hotel. The room was very clean, and the staff was very nice, especially the Breakfast host she did an outstanding job very friendily. the clean staff was very helpful and the room was so clean, this is what make you want to come back to stay and refer family and friend to stay there. Keep up the Good Work!!! November 18, 2012
Rated 5.0 out of 5.0 by Fresh and new Great place. Much nicer than the full service Holiday Inn I was scheduled to be at in Worthington. This place tops them all. The new venue offers a classy, stylish look, modern rooms. Love the new showers and sink. This was a refreshing visit and I will be back for sure. November 14, 2012
Rated 5.0 out of 5.0 by Overall Stay We were very impressed with the overall experience from staying at the hotel. We checked in late but the front desk clerk assisted in getting us a couple extra blankets. Room was quite nice for the price and breakfast had several selections to choose from. Will definently stay here again if back in the area. November 13, 2012
Rated 5.0 out of 5.0 by Best holiday inn I have stayed Great! Best holiday inn I have stayed. Overall, everything is great. October 24, 2012
Rated 5.0 out of 5.0 by Fantastic customer service by Alex and team as always! The Holiday Inn Polaris is the ONLY hotel I will stay at in the Columbus area. The staff is incredible and always goes out of their way to please. The entire hotel is clean and neat and I have never heard a negative comment from anyone staying there. Rooms are comfortable and not outdated like many other hotels I have stayed at. I always look forward to my stay! I will continue to book my nights there and recomend them to anyone staying in the area! What a great team they have! October 18, 2012
Rated 4.0 out of 5.0 by Great Hotel, but horrible view Great, clean room and wonderful staff; however, the view from our room was HORRIBLE. The entire view was of the side of an air conditioning unit (had a picture, but it doesn't meet the upload size requirements of 533 pixels tall). The hotel was sold out for the night, so I didn't even bother asking for another room. Luckily we were only there for one night. The breakfast and amenties were great....would definitely recommend, just don't stay in room 304. October 12, 2012
Rated 5.0 out of 5.0 by Excellent pool area, still looks new, perfect location. We had a wonderful and too short experience with this hotel. The service was so friendly, accommodating, and courteous. The pool area had 2 lap lanes with the rest of the pool to the side, L shaped. Nice waterslide too! Perfect for families. Breakfast was good. Hotel location was excellent near highways and a huge mall. Our room was immaculate and comfortable. Would definitely stay here again! October 11, 2012
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