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Rated 4.6 out of 5 by 217 reviewers.
Rated 5.0 out of 5.0 by Perfect for family and business I had the opportunity to bring my family along on a quick business trip to Columbus and decided to try this location due to its access to Polaris. The hotel and the staff were fantastic. My family was able to enjoy the pool area (they said it was almost as good as going to a certain African themed $$$ indoor water slide center/hotel) while I was wrapping up business. The next morning the staff took great care of us at breakfast helping us with the finicky pancake machine and our chat together seemed more like old friends than staff and guest. My kids enjoyed the pool area so much, that they choose to stay and play (thanks to a late check-out) rather than head over to the Zoo. If you are coming to Columbus this is a must stay hotel. The rooms are immaculate and the entire hotel is fresh and inviting. We will be back again I’m sure. June 1, 2013
Rated 5.0 out of 5.0 by Very nice & Very Clean Great indoor pool Everything was very nice, seemed new ..Stayed on the 7th Floor.. Over the Memorial Day weekend.. Standard free breakfast, some food better than others, again it's free .. Room was very comfortable, large flat screen screen TV, Beautiful bathroom with full glass tiled shower (no tub).. I would definately return.... Staff was very professional, courteous, and attentive June 1, 2013
Rated 5.0 out of 5.0 by Staff great and helpful The room was clean and comfortable. The staff was very nice. The breakfast was great. May 26, 2013
Rated 5.0 out of 5.0 by Convenient with everything we needed This hotel was convenient to the interstate so that we could easily get to all of our events for the weekend. When we were back at the hotel to relax, the kids enjoyed the pool and I was able to access the wi-fi. The pool is definitely for kids, not a place for adults to relax - even when there was nobody there, it was loud due to splashing buckets of water, the fountain and the water slides. The continental breakfast was nice with plenty of choices and everything was clean and well-stocked. I would be happy to stay there again if I ever end up back in the area. May 24, 2013
Rated 5.0 out of 5.0 by Great for families! We stayed for the weekend of a soccer tournament. Hotel is new, clean, friendly & pool area is great for kids--big enough for them to be entertained & just the right size for parents to be able to sit & relax while keeping an eye on the kiddos. Mylene--one of the breakfast attendants was FABULOUS with the kids & a real pleasure! The decor is modern, our room had a high ceiling, large flat screen, roomy bathroom, nice fridge & microwave. Located close to anything you need for your stay--and provided an extra toothbrush that we forgot. Definitely will stay here again. May 24, 2013
Rated 5.0 out of 5.0 by Nice place to stay We stay here often when in the area. The proximity to several locations makes this hotel a great place to stay. May 23, 2013
Rated 5.0 out of 5.0 by Beautiful hotel and very comfortable room Spent the weekend at this beautiful facility with my daughter and friend....I would definitely return!!!! May 23, 2013
Rated 5.0 out of 5.0 by Great business stay Nice hotel for business trips to Columbus, even when families (with kids) were staying at the hotel everything was calm and quiet, perfect to take a good rest after work. Nice located and with a very good attitude and professional staff. May 23, 2013
Rated 2.0 out of 5.0 by Loud The hotel was very loud very late into the night. In general the staff was less than helpful, especially so after the fire alarms were set off at 5:30 in the morning for no reason. I would not recommend this hotel. May 17, 2013
Rated 5.0 out of 5.0 by Great Stay We thoroughly enjoyed our stay. Room and bathroom were clean. Staff were great. May 10, 2013
Rated 5.0 out of 5.0 by Great hotel for the money Last year as well as this year we chose this hotel to stay in. My daughter plays in a regional volleyball tournament downtown. We has no problem getting to downtown and the commute was not far. The beds were comfortable and the kids love the pool. We have chosen both years to stay an extra night to enjoy it. Im sure we will stay next year as well. May 10, 2013
Rated 3.0 out of 5.0 by only one problem There was a wedding party right outside of our window on the patio until 2:30am...and we were on the 3rd floor. I called three times and each time the desk attendant was very kind and said she would address it. Each time they got quiet for long enough to fall back asleep - then it would start all over again. When I looked out it appeared that there was a lot of alcohol consumption going on so I totally understood how they could be noisy. I just wish they had been redirected someplace that would have kept their noise away from people trying to sleep. We had a very early morning the next day. It wasn't until my third phone call that she said she would ask them to leave. May 10, 2013
Rated 5.0 out of 5.0 by Greeted with a smile! It was my first stay in a long time with Holiday Inn but that's about to change after this last stay. I can't say enough about how friendly and warm the staff was. Several front desk employees helped me with requests and did it with a smile. The rooms were clean and so comfortable. We loved the TV's! On Sunday morning my daughter wanted pancakes and the batter in the machine was low. The breakfast attendant not only showed us the second machine but got the pancakes started for us and then asked us if she could assist us or get anything for us!! Wow!! Who does that? Our stay was the same weekend as several teams with young children and we cringed at first. We did see many children in the hotel and many of them enjoying the awesome pool area but we had no problems whatsoever! The hotel employees were on the ball. Picking up and cleaning up th lobby and breakfast area. I can't say enough about our stay and how pleasant it was. Thank you to the management and staff of the Holiday Inn Express, Polaris / Columbus!! May 3, 2013
Rated 5.0 out of 5.0 by Great hotel, great beds, great service! This is probably the nicest Holiday Inn Express I have ever been to. The room was amazing and the staff at the front desk was wonderful. The only issue we had, had to do with there being a lot of soccer kids on our floor, which is normally not a problem, except when the parents/chaperone's don't stop them from running in the halls, yelling and talking very loud early in the morning and late at night. That isn't the hotel's fault though, so I have to still say, that besides this incident everything was truly wonderful and I would definitely stay here again! April 19, 2013
Rated 5.0 out of 5.0 by Great Hotel - Great Location! Very nice modern rooms and breakfast area! Staff was friendly and helpful. Would highly recommend!!! April 10, 2013
Rated 5.0 out of 5.0 by Exceptional Stay The service was spectacular! The room was spacious and very clean. Enjoyed the stay. April 8, 2013
Rated 5.0 out of 5.0 by worth every penny my new wife and i spent a night there and let me tell you it was amazing ... we called to see if we could check in early and we were able to ... after getting there and getting settled in we made our way down to the swimming pool area ... wonderful hot tub and pool to relax in ... then we hit a Columbus Blue Jackets game and made it back in plenty of time to make another trip to the swimming area ... the morning we were treated to an awesome spread of breakfast foods to choose from ... i would suggest anyone to stay here ... even if just for one night ! April 6, 2013
Rated 5.0 out of 5.0 by Very Nice and Very Friendly Staff Hotel was very clean, staff was very helpful. Very nice family hotel in an excellent location. Would definitely stay at again. April 6, 2013
Rated 5.0 out of 5.0 by Love this hotel! We have been very happy with our past few stays at holiday inn express hotels. This hotel was particularly comfortable. We loved the decor and huge rooms. The beds were comfy and sheets were bright white. Breakfast was great, the kids especially loved the pancake maker. Pool area was kept clean and was more fun than most "regular" indoor pools. We will stay here the next time we visit! April 5, 2013
Rated 5.0 out of 5.0 by Fantastic place to go with small children We live in the Columbus area and we wanted to find a place to take our 3 small children to swim. We're happy with this hotels indoor pool area. It's just the right size for younger children. The room was nice and modern. We were very pleased with our experience. They kids are already asking when we can come back. April 1, 2013
Rated 5.0 out of 5.0 by Awesome staff The property is clean and well maintained. The staff are just awesome. I was recognized as a platinum member. My room was clean and comfortable. I enjoyed a nice breakfast every morning. I will make sure in my future travels to Columbus, to stay only there! March 28, 2013
Rated 5.0 out of 5.0 by The best of the best I cannot say enough great things about the place. Seems rather new, nice suites But the best was the young gentleman who was at the front desk - ALEX - He was so patient, generous, and the easiest part of my stay (or any stay in a holiday inn for that matter). I will probably stay loyal to this brand forever based on my stay and his attitude and was as nice as could be to me. Thank you!!!! March 24, 2013
Rated 5.0 out of 5.0 by CLEAN and Friendly! I have stayed at several high end hotels in the Columbus area and choose recently to add to my Priority Club points by trying out the Polaris HIExpress. I was very impressed. Nikki at the desk was so warm and friendly and the desk staff were current and very knowledgable about their area. Everything was so clean and all the staff was warm and not off-put to speak. (We southern girls like that!) We felt very safe and comfortable. Only encouragement would be to HIExpress corporate to add fresh mixed fruit to the breakfast bar and possibly some area made marmalades (not individual servings) to on-site or area made delectable muffins. What do ya think? Thanks for the all day available coffees and an enjoyable stay. I will return here for my 2-3 time per year visits to the central Ohio area. March 14, 2013
Rated 5.0 out of 5.0 by Great experience awesome experience would recommend. staff was great rooms very cleaned great location March 7, 2013
Rated 5.0 out of 5.0 by Other than worrying about my car When we checked in (Sunday afternoon), I met a man who was taping up his passenger window after having it smashed Saturday night. His SUV along with two other cars had been broken into and had items stolen. Don't leave anything in your car or anything visible. So, other than worrying about my car all night long, it was a fun weekend for the boys, age 9. The slide and pool area were good entertainment. We looked for a bandaid in the pool area first aid kit... it was empty, although a small sign said it was stocked weekly. March 3, 2013
Rated 1.0 out of 5.0 by broken car windows The staff was friendly, the bed was comfortable, the food was your typical HIE breakfast. What was not enjoyable was leaving in the morning, only to find your front passenger side window had been smashed out by thieves the night before. I was one of 4 or 5 cars on the lot that experienced the same thing last week and needless to say, it was not a very favorable experience. I travel enough and have learned to leave absolutely nothing in plain view and to take everything of value out of my car and into my room. Unfortunately, it didn't matter this go around and the thieves still decided to break my window and rummage through my car. They left with very little, but I was left with a severe headache and the task of finding a window repair shop in an unfamiliar area. Police officers said that this particular area of Columbus has been targeted with break-ins, especially at hotels, for the past month or two. Moral of the story, if you stay on the north side of Columbus, especially near the Polaris Mall, leave absolutely nothing of value in your car. February 25, 2013
Rated 5.0 out of 5.0 by Very friendly staff. Came in late - the night dude checked me in & was SO welcoming & friendly (Jimmy was his name, perhaps? It was late, I was tired). I felt at ease after a stressful day of travel - the hotel was quiet & I got some great rest. Room was comfortable & clean. Previous reviewers commented on the different decor, but I thought it was nice that they had something different. We don't live there, so no harm in a little purple action. Would definitely recommend & stay again. February 19, 2013
Rated 5.0 out of 5.0 by Breakfst Staff Your breakfast staff (Mylene & Alisha) do an excellent job of keeping all areas clean and well stocked. They go one step further in that they remember the guests names from day to day and even week to week. Both these ladies are to be comended on the job they do. February 17, 2013
Rated 5.0 out of 5.0 by A nice place to stay I have stayed here several times, and have always had a great experience. Most recently, my arrival was very late in the evening, and I was greated by a very friendly and efficient desk clerk, Jimmy. February 11, 2013
Rated 4.0 out of 5.0 by Great service in person, not so much on the phone My husband and I have stayed at this hotel many times and have always been happy with the service and comfort we've received. This time, however, I had some questions when making my reservation and I called the front desk. The girl who answered my call was unable to answer a Priority Rewards question and made me feel pressured to reserve a room because, "There was only one room left". She suggested that I talk to a manager the next day so I called again. This time I left a message with the manager and never received a call back. This was an unusual situation because normally the service is above and beyond. I do hope this is a one time anomaly because we normally enjoy staying at this property. I must say that the girl at the front desk, when we checked in, was fantastic. She answered my questions, gave me a reasonable rate and upgraded my room without any problems. She was great! February 9, 2013
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