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Rated 4.6 out of 5 by 312 reviewers.
Rated 4.0 out of 5.0 by Nice pool -- on weekends The cool-looking waterslide on the website is only open on weekends. Taking a kid into the pool to see a padlocked waterslide is just asking for disappointment. Nice hotel overall, and it looks like it might be a good place for kids -- just not Monday through Friday. December 15, 2014
Rated 5.0 out of 5.0 by Great location / facility I have overlooked Holiday Inns over the past few years due to their decline in quality and the increase of competition over the past 20 years. However, a room at a Holiday Inn Express in Oklahoma City was provided to me in Sept 2013 as a member of a wedding party and I have to say that I was very impressed. As a result of that stay, I booked a room for a business trip on Columbus, OH and am happy to say that I continue to be very pleased. Rooms are super clean, beds are new and firm, sheets/blankets are soft and cuddly, and the pillow choices are superb. I will continue to stay at one of their facilities as often as I can. December 14, 2014
Rated 4.0 out of 5.0 Great room comfy bed Great room ! Comfy beds helpful staff except where pool is concerned. Pool and jacuzzi leaves a bit to be desired. Tried to enjoy jacuzzi two times and we were over run by children getting in and out and jumping from jacuzzi to pool. So consider the pool and jacuzzi the territory of kids if you stay here. rules state no kids in jacuzzi, parents don't follow rules. Wanted to use pool and jacuzzi before pool hours at 7 am. To avoid kids. Staff told us they would not open it early. December 11, 2014
Rated 5.0 out of 5.0 by Great package and service Used the zoo package and it worked great. The price for two tickets, parking, and a room was very reasonable. When we arrived they didn't have the passes for the zoo ready but within 5 minutes of being in my room they called up and had them ready. Room was clean and very relaxing. Will stay there again in the future. December 10, 2014
Rated 4.0 out of 5.0 by Nice staff, convenient location This was a clean hotel with a friendly staff. Everything was clean and modern. My only complaint was the very thin and old comforter in the duvet on my bed. For some reason this really irritated me. December 10, 2014
Rated 1.0 out of 5.0 by Disappointing experience!!! From the minute we walked in, our experience went from bad to worse. We waited in a line that was 5 people deep only to find that our check-in time of 3:00pm, that appeared on our reservation paperwork, was not honored. Aside from being greeted with barely a grunt, we were rudely told our room was not ready, with no attempts to accommodate our needs. Throughout our stay, the interaction with the staff, from the front desk to the pool, was extremely disappointing. Eye contact or a smile would go a long way. Our room was fairly clean, however there was a nasty stain on the bed cover and the lotions/shampoo were half empty. We do not plan to stay at this hotel again, and will stick to other hotel chains where they take customer service seriously. December 9, 2014
Rated 5.0 out of 5.0 by great place to stay very clean modern design beautiful room comfortable bed December 8, 2014
Rated 5.0 out of 5.0 by Columbus - Polaris Parkway Great facility. Nice rooms, decor. Thoroughly enjoyable. December 4, 2014
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