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Rated 4.6 out of 5 by 233 reviewers.
Rated 5.0 out of 5.0 by Great stay at Polaris Holiday Inn express! We stayed at the hotel in July for 4 days. The hotel is extrememly convenient not only to our family in Columbus Ohio but there is so much to see and do immeditly surrounding the hotel with an enormous nubmer of restaurants as well. Upon entering the first thing I noted was how clean and modern the hotel was. The staff at the front desk was extremely helpful and pleasant in fact they didnt want us to leave upon checkout. Everything about this hotel was so clean and smelled so clean as well, I do not like older hotels that have that musty or smoky odor so this was important to me. When we entered out room a 2 bed suite we noticed the toilet seat was damaged and the A/c didnt seem to be working, within 10 mins the maintenance man was up to fix the a/c and repair the toilet seat. The room was extremely comfortable and quiet. The breakfast bar was great and the two ladies working the mornings were so freindly and helpful. Thier cheery demeaner was so nice to see every morning. I would highly recommend this hotel for families too as the pool area is super kid friendly for lil and big kids too! We will definitely be staying here again the next time we come out to visit our family! July 22, 2013
Rated 5.0 out of 5.0 by Great value Great hotel experience and the pool was awesome. It was a little loud in the pool area though. July 20, 2013
Rated 5.0 out of 5.0 by Clean, convenient and helpful staff Just a stop over for us on our vacation. Rooms were clean, quiet and spacious. Pool was great - the kids loved it. So much nicer than the usual rectangular ones! We used the exercise room too - enough space/room, clean towels, water available, TV etc. Great breakfast choices too. Overall satisfied with this location. July 14, 2013
Rated 3.0 out of 5.0 by Too Modern The room style was a bit too modern for our tastes. There was only one desk chair, no recliner or sitting chair. Had to sit on the beds to watch TV or talk. Beds are too high, hard for short people to get in and out of bed. The vessel sink in bathroom is a sight, but the function was poor. Room door was not sound-proof from hallway noise. Could hear other guest doors opening and closing all evening. Drapes/Sheers blow wildly from air conditioner; should be placed inside window oipening away from AC air exit grill. Would be nice to be able to leave AC FAN ON to help with noise. Do not like wall mirror above desk reflecting back at the occupants laying on bed. Find a more suitable place for a mirror. Artwork in room was local in flavor, but too modern, and had odd humor overtones. I like CLASS and nice decorations, but the purple paint and very colorful hall carpet is over the top. It somewhat cheapens the hotel, by looking like you tried too hard and missed the mark. Was the smell of sewer in the hallway both days we were there. July 13, 2013
Rated 5.0 out of 5.0 by Clean Hotel with excellent staff Hotel was clean and very nice looking. Pool area was great for entire family, not just the kids. Breakfast area was busy, but the staff was on top of things. Food was replenished as soon as something ran out. Quiet room with modern amenities (TV, internet jacks, etc). Bathroom was exceptionally clean. July 5, 2013
Rated 5.0 out of 5.0 by Excellent choice for a stay! The hotel was beautiful, everything was clean and the staff was amazing. I really couldn't ask for much else. The pool area was great and even adults could enjoy the fun zones! My only two minor suggestions - the "firm" pillows weren't really firm, and the mini fridge compressor when it kicked on was loud. But those are two small things I noticed. Absolutely everything else was awesome! June 29, 2013
Rated 5.0 out of 5.0 by Great Place to Stay Super clean, very comfortable, excellent and friendly staff. One of the best run hotels I've ever stayed at. The designer bathroom had little counter space with the Coffee maker positioned next to the sink. The designer Bathroom sink water trough wasn't very functional. I always look forward to staying here and will be back! June 29, 2013
Rated 5.0 out of 5.0 by Love the hotel; start Sat breakfast at 6 AM please Two of us had separate rooms at your hotel. We really liked the stay and will return again next year. It would be nice if on Saturday, you continued to serve breakfast starting at 6 am rather than delay this to 7pm. We get early starts on the day and this would help us out. We admired the cleanliness of the hotel; we were there last year and again this year, the place looks great. June 27, 2013
Rated 5.0 out of 5.0 by Great room and great pool My grandchildren loved the place but especially enjoyed the pool area. We will definitely return. June 26, 2013
Rated 5.0 out of 5.0 by Excellent Weekend Stay Very easy to check in, great breakfast, excellent staff! Would love to stay there again! June 24, 2013
Rated 4.0 out of 5.0 by Suite near the pool We spent the weekend in a suite on the 2nd floor of this hotel. Te noise from the pool was so loud in our room we were unable to go to sleep until after it closed. It kept our daughter up as well and she was in the living room portion of the suite. I mentioned it to the manager and was basically blown off. The pool was nice but again so loud you could only spend 15 minutes in it due to the noise. The breakfast was good and the location great but we will never stay here again. June 21, 2013
Rated 5.0 out of 5.0 by Great Suites I recently had a couple of suites so that we could have a surprise 18th birthday party for my granddaughter with 4 of her was a fantastic time and the teenagers loved playing in the pool and also some of the adults that were there enjoyed themselves... Was a great time for all and the staff was wonderful providing the extra towels for the girls. Thank you for helping to make this a special occasion for us. June 16, 2013
Rated 5.0 out of 5.0 by Check in The total experience was great, and we would return to the property. However our check in was not great. The staff person continued to enter the incorrect information for my credit card (expiration date), and I almost was not able to check in. Luckily, I had an alternative credit card to use. Maybe more training? Also, Sunday's breakfast was a little lacking. We had to go out for breakfast due to a shortage of choices. June 14, 2013
Rated 5.0 out of 5.0 by Very friendly staff, very clean. Only stayed one night, wish all Holiday Inn where as nice as this one. June 13, 2013
Rated 5.0 out of 5.0 by Friendly staff, great location! We visit the Columbus area on a regular basis and this is always our hotel of choice. Great location and the grandchildren love the pool area. The staff is so friendly and the rooms are spacious and comfortable. June 12, 2013
Rated 5.0 out of 5.0 by Very nice property. This is a beautiful hotel. Seems fairly new. Our room was great and the staff was very friendly and helpful. I left my toiletry bag at home and they fixed us up with everything we needed. The pool was great, too. Overall wonderful, relaxing stay. Location was good, too. Sits back from the main road just enough to be quiet. The only problem we encountered was the fire alarms going off at 4:45 am. There were two rival volleyball teams staying there and one of them decided it would be funny to wake everybody up! High school kids. What can you do? June 3, 2013
Rated 5.0 out of 5.0 by Perfect for family and business I had the opportunity to bring my family along on a quick business trip to Columbus and decided to try this location due to its access to Polaris. The hotel and the staff were fantastic. My family was able to enjoy the pool area (they said it was almost as good as going to a certain African themed $$$ indoor water slide center/hotel) while I was wrapping up business. The next morning the staff took great care of us at breakfast helping us with the finicky pancake machine and our chat together seemed more like old friends than staff and guest. My kids enjoyed the pool area so much, that they choose to stay and play (thanks to a late check-out) rather than head over to the Zoo. If you are coming to Columbus this is a must stay hotel. The rooms are immaculate and the entire hotel is fresh and inviting. We will be back again I’m sure. June 1, 2013
Rated 5.0 out of 5.0 by Very nice & Very Clean Great indoor pool Everything was very nice, seemed new ..Stayed on the 7th Floor.. Over the Memorial Day weekend.. Standard free breakfast, some food better than others, again it's free .. Room was very comfortable, large flat screen screen TV, Beautiful bathroom with full glass tiled shower (no tub).. I would definately return.... Staff was very professional, courteous, and attentive June 1, 2013
Rated 5.0 out of 5.0 by Staff great and helpful The room was clean and comfortable. The staff was very nice. The breakfast was great. May 26, 2013
Rated 5.0 out of 5.0 by Convenient with everything we needed This hotel was convenient to the interstate so that we could easily get to all of our events for the weekend. When we were back at the hotel to relax, the kids enjoyed the pool and I was able to access the wi-fi. The pool is definitely for kids, not a place for adults to relax - even when there was nobody there, it was loud due to splashing buckets of water, the fountain and the water slides. The continental breakfast was nice with plenty of choices and everything was clean and well-stocked. I would be happy to stay there again if I ever end up back in the area. May 24, 2013
Rated 5.0 out of 5.0 by Great for families! We stayed for the weekend of a soccer tournament. Hotel is new, clean, friendly & pool area is great for kids--big enough for them to be entertained & just the right size for parents to be able to sit & relax while keeping an eye on the kiddos. Mylene--one of the breakfast attendants was FABULOUS with the kids & a real pleasure! The decor is modern, our room had a high ceiling, large flat screen, roomy bathroom, nice fridge & microwave. Located close to anything you need for your stay--and provided an extra toothbrush that we forgot. Definitely will stay here again. May 24, 2013
Rated 5.0 out of 5.0 by Nice place to stay We stay here often when in the area. The proximity to several locations makes this hotel a great place to stay. May 23, 2013
Rated 5.0 out of 5.0 by Beautiful hotel and very comfortable room Spent the weekend at this beautiful facility with my daughter and friend....I would definitely return!!!! May 23, 2013
Rated 5.0 out of 5.0 by Great business stay Nice hotel for business trips to Columbus, even when families (with kids) were staying at the hotel everything was calm and quiet, perfect to take a good rest after work. Nice located and with a very good attitude and professional staff. May 23, 2013
Rated 2.0 out of 5.0 by Loud The hotel was very loud very late into the night. In general the staff was less than helpful, especially so after the fire alarms were set off at 5:30 in the morning for no reason. I would not recommend this hotel. May 17, 2013
Rated 5.0 out of 5.0 by Great Stay We thoroughly enjoyed our stay. Room and bathroom were clean. Staff were great. May 10, 2013
Rated 5.0 out of 5.0 by Great hotel for the money Last year as well as this year we chose this hotel to stay in. My daughter plays in a regional volleyball tournament downtown. We has no problem getting to downtown and the commute was not far. The beds were comfortable and the kids love the pool. We have chosen both years to stay an extra night to enjoy it. Im sure we will stay next year as well. May 10, 2013
Rated 3.0 out of 5.0 by only one problem There was a wedding party right outside of our window on the patio until 2:30am...and we were on the 3rd floor. I called three times and each time the desk attendant was very kind and said she would address it. Each time they got quiet for long enough to fall back asleep - then it would start all over again. When I looked out it appeared that there was a lot of alcohol consumption going on so I totally understood how they could be noisy. I just wish they had been redirected someplace that would have kept their noise away from people trying to sleep. We had a very early morning the next day. It wasn't until my third phone call that she said she would ask them to leave. May 10, 2013
Rated 5.0 out of 5.0 by Greeted with a smile! It was my first stay in a long time with Holiday Inn but that's about to change after this last stay. I can't say enough about how friendly and warm the staff was. Several front desk employees helped me with requests and did it with a smile. The rooms were clean and so comfortable. We loved the TV's! On Sunday morning my daughter wanted pancakes and the batter in the machine was low. The breakfast attendant not only showed us the second machine but got the pancakes started for us and then asked us if she could assist us or get anything for us!! Wow!! Who does that? Our stay was the same weekend as several teams with young children and we cringed at first. We did see many children in the hotel and many of them enjoying the awesome pool area but we had no problems whatsoever! The hotel employees were on the ball. Picking up and cleaning up th lobby and breakfast area. I can't say enough about our stay and how pleasant it was. Thank you to the management and staff of the Holiday Inn Express, Polaris / Columbus!! May 3, 2013
Rated 5.0 out of 5.0 by Great hotel, great beds, great service! This is probably the nicest Holiday Inn Express I have ever been to. The room was amazing and the staff at the front desk was wonderful. The only issue we had, had to do with there being a lot of soccer kids on our floor, which is normally not a problem, except when the parents/chaperone's don't stop them from running in the halls, yelling and talking very loud early in the morning and late at night. That isn't the hotel's fault though, so I have to still say, that besides this incident everything was truly wonderful and I would definitely stay here again! April 19, 2013
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