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Rated 4.5 out of 5 by 105 reviewers.
Rated 5.0 out of 5.0 by Clean, comfy bed Loved the fitness center but wished it was open later. All of the staff was friendly and attentive. Breakfast could be better but plenty of offerings which is a plus. September 26, 2014
Rated 5.0 out of 5.0 by Great staff After arriving at this location and discovering that the reservation service had booked the wrong hotel, the manager gave us a room at the all ready full Holiday Inn we were at. He saved our trip. We will never again use the reservation service. Call the hotel directly. September 24, 2014
Rated 4.0 out of 5.0 by Comfortability Room was comfortable and clean. The Staff were very friendly. Complementary Breakfast was well prepared. September 24, 2014
Rated 5.0 out of 5.0 by Very nice clean Hotel Very Nice will stay here again. Nice staff and good breakfast very well stocked September 15, 2014
Rated 5.0 out of 5.0 by Clean quiiet room Everything I expected of HIE and more. Situated in a good area with many restaurants near by. The rooms were clean and quiet. as were the rest rooms. A well maintained hotel September 10, 2014
Rated 5.0 out of 5.0 by Exceeds all expectations Stay at this property whenever I am in Concord/Charlotte area. Would definitely recommend to all others!! September 5, 2014
Rated 5.0 out of 5.0 by Quiet and Comfortable Great location friendly staff and clean room,easy to check in and out August 29, 2014
Rated 3.0 out of 5.0 by Front Desk Staff The front desk staff was awesome! He's the reason do not want to rate this Holiday Inn Express August 21, 2014
Rated 5.0 out of 5.0 by Service at front desk was excellent When we arrived the gentlemen at the front desk was extremely kind and helpful. He offered several options of places to eat and also got us connected with the shuttle service. August 14, 2014
Rated 5.0 out of 5.0 by Great experience This motel was very clean and the staff was extremely professional. thanks August 11, 2014
Rated 5.0 out of 5.0 by Excellent!!!! Wonderful room! Had firm n soft pillows- had the pillowcases stitched to say so. Comfy! Clean! Will use these hotels more often! August 11, 2014
Rated 1.0 out of 5.0 by Room smelled like cigarettes We complained to the front desk that the room smelled like cigarettes and that the ac unit was extremely loud. They said it must be coming from somewhere else. They offered no solution to our issues. The mattress was very uncomfortable. Miserable stay. Will not go back. August 11, 2014
Rated 4.0 out of 5.0 by Great stay with very minor issues This hotel was great for location of the function I was involved with. I enjoyed the room, breakfast and amenities. It was affordable and efficient for my business traveling needs. Great choice! August 8, 2014
Rated 5.0 out of 5.0 by Very clean room, great staff Great place to stay for the night in Concord. Super clean hotel and very nice staff. Quiet and comfortable room. August 7, 2014
Rated 5.0 out of 5.0 by Great place to stay! Walking distance to great places to eat, room was quiet, comfortable, and breakfast was wonderful! I highly recommend and will be staying again when I visit Charlotte. August 6, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service We have stayed at this hotel over the years and always had a great, clean room and excellent service. Although it was not the fault of the Holiday Inn Express, I had reserved two rooms, one for my family and the other for my mother. Upon arrival into our room whoever had the room prior to our check-in had been smoking in it. The smell was awful. I promptly went to the front desk to notify them of this and to have my room changed. The hotel was full so they said they could send someone up to spray (a type of fabreze). This seemed to reduce the smell along with keeping our temp set at 68. My mother went down also because her room had the same issue. Again they offered to spray, but she asked for a discount, which they then gave to me as well. I don't understand how a non-smoking hotel is not aware of someone smoking in it or offers the room to someone else before having the smell totally removed. We had reserved the same hotel for the following weekend and had no troubles whatsoever and will continue to stay there again. My wish is that they somehow 'police' the non-smoking rule so that others with allergies don't have to pay the price for the inconsiderate smokers in this world. The staff here is very good and we appreciate that. August 6, 2014
Rated 2.0 out of 5.0 by Leaking ceiling and mildew smell The staff was friendly but the room was horrible, The room had a mildew smell, leaking ceiling and wet carpet. August 5, 2014
Rated 5.0 out of 5.0 by Enjoyed my brief stay I was quite pleased with the overall experience and am planning to visit again real soon. The staff and the room were great!!!!! I would certainly recommend this location to all of my friends and contacts.... Valentine August 1, 2014
Rated 5.0 out of 5.0 by Great stay! great stay,nice room everything was clean and the people were very nice! August 1, 2014
Rated 5.0 out of 5.0 by Very comfortable bed and great staff and service. Very comfortable bed, great staff, and great service. I was spending the night to attend a meeting being held on site at the hotel early the next morning. The room was clean, quite, and I got a great nights rest and was ready to tackle the day after a good breakfast provided by the hotel. I would stay at this hotel again in the future. August 1, 2014
Rated 5.0 out of 5.0 by Great Hotel Staff is engaged and the location is great for entertainment / events. July 30, 2014
Rated 3.0 out of 5.0 too long hotel was adeqUETE BUT NOT OVERLY GRAND FOR AMOUNT OF MONEY SOENT July 18, 2014
Rated 4.0 out of 5.0 by Good, with minor issues The location was great. I mean, it's close to restaurants, shopping center, racetrack, everything for a great vacation. The cons were the cleanliness of the common floor areas and the exercise room, especially the equipment. Also, this was 4th of July weekend, so, there was a lot of people staying there. We enjoyed our stay and I loved the location. July 10, 2014
Rated 5.0 out of 5.0 by Great Stay Great service and experience that I can count on each time I visit any Holiday Inn Express July 6, 2014
Rated 5.0 out of 5.0 by Excellent Quick check-in, super-clean rooms. Would stay there again, in fact I am staying there right now... June 30, 2014
Rated 4.0 out of 5.0 by Great place and worth the money. This is the spot we are relocating from WA. State and this was a great location for comfort and close to all you need. Check out the Mall. June 29, 2014
Rated 5.0 out of 5.0 by Always a sure bet I stay at this Holiday Inn Express about 5 times a year for business in Charlotte. I have always been pleased with the service staff's friendliness, attentiveness and sense of urgency. The building is always clean and in good repair with high speed wireless internet always available. Hotel is less than a 5 minute walk to multiple restaurants both fast food and full service (the steakhouse is a riot! and BBQ house delicious...), with retail shopping, convenient stores and more restaurants within a mile drive from the hotel as well as 'Lowes Motor Speedway' a short 3-4 mile drive away!! GO 88!! Wooohooo!! June 24, 2014
Rated 5.0 out of 5.0 by Great place to stay! Everything was great, from desk clerk to room! Very comfortable, and extremely nice, polite employees. June 24, 2014
Rated 4.0 out of 5.0 by Excellent hotel except problems with internet The internet kept kicking us off every ten minutes or so. Otherwise this is a great hotel. June 18, 2014
Rated 1.0 out of 5.0 by Do not stay here ants crawling everywhere and the smell of cat urine in the room....mentioned to front desk and all they could say was we are sorry about that... June 17, 2014
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