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Rated 4.5 out of 5 by 97 reviewers.
Rated 5.0 out of 5.0 by GREAT place to Stay. Room 412 - This was a GREAT one night stay! We came up to start our Christmas shopping at Concord Mills Outlet Mall; which by the way, is not even 1 mile up the road! Everything about the room was SPOTLESS so kudos to the housekeeping staff. TV and the amount of channels available is also great. Beds were comfortable. Free Hot Breakfast is included in the stay which was nice and tasty. Definitely plan on staying here again for future visits to the area!!! September 5, 2013
Rated 5.0 out of 5.0 by Clean property, very clean and comfortable room. Excellent property. Highly recommend. Great staff. September 3, 2013
Rated 5.0 out of 5.0 by comfortable bed great breakfast with good hours and comfortable bed and room September 3, 2013
Rated 5.0 out of 5.0 by SPECIAL TREATMENT GUESTS RECIEVE VERY "SPECIAL TREATMENT" FROM EVERYONE IN THE H0TEL ESP THE DESK CLERKS AND THE BREAKFAST ATTENDANT. September 3, 2013
Rated 4.0 out of 5.0 Great location and great room Would recommend to anyone coming down to be right in the heart of NASCAR in Charlotte!!!! September 2, 2013
Rated 5.0 out of 5.0 by It's what I've come to expect from HI Express Clean and comfortable. Location is exactly what I needed with easy access to major highway and more than ample dining choices. I always look for an IHG affiliate and this one does not disappoint, I would recommend it for this Charlotte location. September 1, 2013
Rated 4.0 out of 5.0 by The staff is this hotel's best asset. Three different occasions over three days where three separate staff went above and beyond to assist. If you are familiar with the book "The Fred Factor", these three are all "Fred's". Well done! August 21, 2013
Rated 4.0 out of 5.0 by Comfortable Bed My wife & I stayed here during a weekend getaway and as with most HiExpress this one delivered as well. The beds are super comfortable and the overall experience at the hotel was a pleasant one. August 16, 2013
Rated 5.0 out of 5.0 by Very clean and friendly We live in the Greenville/Spartanburg area and visit Charlotte to shop from time to time. We loved this Holiday Inn Express! The staff were very nice and helpful during our stay. The room was clean and very comfortable. We had a little mishap though. Somehow they charged my credit card twice, but we're very prompt about refunding my account. Had a great conversation with who I believe was a manager before leaving. I am sorry to say I failed to get his name though. He was so nice and I could tell he loved his job. We talked about travel, family, and oh, the air freshners located at the enterences. They were awesome!!!!! Overall great place. August 15, 2013
Rated 5.0 out of 5.0 by Overnight Heading Home We stayed here on the way home to FL. Hotel,was clean and well kept. Staff was extremely friendly and helpful. Located in a very busy tourist area and other guests were noisy. Our room was across the hall from the guest laundry and I had to ask a group of women if they could quiet down at 10:30 at night so we could sleep. My wife encountered a rowdy group of kids in the common area but management apparently dispersed them. One mattress was worn out in our room and needs replaced (312). Front desk was not staffed when we checked out so I did not report. I would definitely stay here again but I would insist on an upper floor room far away from the elevator. July 25, 2013
Rated 5.0 out of 5.0 by Great night stay Very clean room and great folks that took care of all needs while we were there. Good location with places to eat within walking distance or if you perfer other optins are just a short driving distant away. We plan to stay here often as we can. July 4, 2013
Rated 4.0 out of 5.0 by Good stay This hotel was well placed for me. It was clean and well kept. The staff were courteous too. June 13, 2013
Rated 4.0 out of 5.0 by Business Meetings As always, I had a great experience at the Holiday Inn Express June 10, 2013
Rated 5.0 out of 5.0 by Great service We had a wonderful time at the Holiday Inn. The service was excellent from the front desk personnel to employees that we meet. Great time and looking forward to next year staying there when we go to Concord, NC. Thank you to all for the experience. June 3, 2013
Rated 5.0 out of 5.0 by Great service, clean room and wonderful location We stayed here 6 nights and would come back. Location is great for race fans and really anyone. We had a comfortable bed and pillows. Service was good and the staff was very friendly and helpful. May 27, 2013
Rated 5.0 out of 5.0 by Great Stay Great stay, room was neat and employees very helpful with checkin & checkout. I would stay again if in the arar. Frank May 26, 2013
Rated 5.0 out of 5.0 by Great Hotel Had a great stay do both days. I highly recomend this hotel. May 23, 2013
Rated 5.0 out of 5.0 by Great Location and comfortable bed This HIE has a wonderful location with access to food, entertainment and the interstate. The hotel was clean and the staff was very pleasant. The breakfast selections were alright, but a little cold. FWIW, it was a very busy Saturday morning, so I was not irritated or anything with the hotel. The staff was working diligently to keep hot food coming out to the dining room. The bed was GREAT! I stay at HIE regularly and this one had the most comfortable bed of any I have stayed at. May 16, 2013
Rated 5.0 out of 5.0 by Fantastic Experience Wonderful people, delightful rooms and great location. We loved our five day stay. Comfortable bed, bright room and soft sheets. April 28, 2013
Rated 5.0 out of 5.0 by Loved it! We stayed here for two nights. Great location, close to the Concord Mills mall and many restaurants. Check-in was super fast, very friendly personel. The room is great, fridge,microwave, great Wifi. We truly enjoyed our stay. Breakfast was nothing special, one day they had warm rolls and the next day they didn't. Great experience overal. There was only one breakfast lady that didn't seem to "excited" that we were there but we chose to ignore that. Would definitely stay there again! April 22, 2013
Rated 5.0 out of 5.0 by Back Again My wife and I were returning from a weekend trip to Savannah, Ga., and had stopped at the IKEA in Charlotte late in the afternoon. While we were there, we learned about the Easter Sunday 90-car pile-up on I-77 on Fancy Gap Mtn. in Virginia. Since it wasn't certain when the NB lanes would be open (and we would arrive in the area after dark), we opted to wait until Monday to continue homeward. We stayed at this hotel last summer for a weekend visit, and since it was close to Concord Mills (more shopping), we headed there for the night. We ended up with a good rate and enjoyed our return visit. The whirlpool tub was a nice way to wrap up our long weekend and the quiet room provided a good night's sleep. April 5, 2013
Rated 5.0 out of 5.0 by Good location and staff The staff at the Holiday Inn was very friendly and helpful. They answered all our questions about the area and recommended good choices for dinner. Oour room was clean and comfortable and gave us plenty of space to relax after seeing the various sites in the area. Looking forward to a return trip. April 3, 2013
Rated 5.0 out of 5.0 by Great Bed & Service The Best Bed And Pillow I Have Slept On In A Long Time. Very Quiet Room, Nice HD TV, Room And Hotel Was Very Clean, Will Stay At This Property In The Future March 26, 2013
Rated 5.0 out of 5.0 by Great Staff The staff made our stay very good. Quick attention to our needs was the norm. March 17, 2013
Rated 5.0 out of 5.0 by Great service and clean rooms My stay was quite brief but very enjoyable!! So glad that I stayed. The front desk clerk who checked us in was fantastic. She was very informative and even set up my "reward" point system. She even got my future stays at Holiday Inn already set up with the point system. She was very friendly and greeted me each time I passed by the desk. It really made my stay more enjoyable. Also the room was GREAT! So clean and fresh. Housekeeping did a great job. Yet another great Holiday Inn! Thanks for the service!! February 15, 2013
Rated 4.0 out of 5.0 by Great facility receptionist was fair. Good food, nice facility, mostly friendly, receptionist seemed annoyed when asked a couple questions. February 10, 2013
Rated 5.0 out of 5.0 by Turbo35 Our two night stay was a wonderful experience. The room was larger than most hotel rooms. The bed was very comfortable and the hotel employees were very helpful. February 6, 2013
Rated 1.0 out of 5.0 by Room 117 is not a good room. This was a quick night getaway to stay near IKEA so when we woke up the next morning we could just travel a little ways to get there. The room that we were put in was Room 117. We had our 7 yr old son with us and when we went to make up the sofa bed there was Cheerios, old french fries and a bottle cap from a soda bottle underneath it. GROSS! After we went to bed we noticed that the elevator control room was right on the other side of the main wall to the room. Normally we are heavy sleepers and we thought maybe we could sleep through the noise but every time the elevator ran we heard it. Upon checkout, we told the gentleman behind the counter about the noisy room and I showed him a picture of the trash under the sofa bed but all he said was he was sorry to hear we had such a bad experience. I guess I was wrong to think he was going to be more hospitable. The lack of housekeeping not doing simple cleaning like underneath furniture makes me wonder if they are changing the sheets to the bed after each guest? January 3, 2013
Rated 5.0 out of 5.0 by We stay at this property frequently and it feels like home away!! Generally rate this all stars, but just had to express a little disappointment on the food this time... The food warmer was broken on our first night, so the Hotel set up a temporary table and warmers which was fine and a terrific solution. The property was VERY busy that weekend with the GoodGuys Car Show nearby, so we were very disappointed when on the next day we were met with NO hot food, as the tables & temporary warmers were gone and the main umit was broken. On the third day, the warmers were fixed, but the pancake machine was down... On the room, one less star because of the shower curtain... No matter what I did, the curtain would not stay on the wall on the shower head end of the tub... Really annoying, as I am a bit of a neat freak and did NOT want to leave a mess for the cleaning folks, and invariably a good amount of water was spilled out on the floor...I had to stop and clean up each morning... Rest assured, this is a favoured property and we stay there multiple times each year, and we will continue to recommend it to others, and will be back there again.. My comments are only to hopefully bring these issues to the fore so that they may be addressed... We were in room 421 for the shower issue.. Many Thanks for a terrific spot to stay.. We will be staying in plenty more of your properties as we are on the road for a good bit of time on this trip!! I have noticed that on this trip, the little perks for the platinum level of Priority Club points seems to be off from previous... Not just at this property, but a general comment... We HAVE been getting the room up grades, but miss the little "treats"... November 3, 2012
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