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Rated 4.5 out of 5 by 114 reviewers.
Rated 5.0 out of 5.0 by room temp The room temp. was hot as the as the unit was left on heat. Turned off heat and turned on air and could only adjust to low speed. Got cooler but not comfortable November 18, 2013
Rated 5.0 out of 5.0 by My favorite in Charlotte area I've been looking for 2 years for a Holiday Inn in the Charlotte area that really appealed to me. This one is it. From checkin on they seemed to really appreciate my business. There was a party in front of me at checkin that took quite a while and Cindy at the front desk apologized for the delay. My checkin was quick and smooth. She recognized me as a Platinum member and gave me an upgrade for a 4 night stay. The hotel had a manager's reception nightly and the hotel "hosts" were very personable and tried to do whatever they could to make things enjoyable for everyone. Breakfasts were good although there were 3 days of ham before they came up with some sausage links. The shower curtain in my room sagged (as the rounded curtain rods will do sometimes) and I told the front desk about it in the morning before I left. By the time I got back to the hotel in the afternoon it had been fixed. Even though it's not the most convenient location for me most of the times I'm in Charlotte this is where I'm going to stay. November 4, 2013
Rated 5.0 out of 5.0 by Beautiful Hotel! We had a great experience at this hotel! I was very clean. Beds were comfortable. Breakfast was great. The staff was excellent! We were running a bit behind from our race and they let us have a late check out no problems. They were very patient and helpful! Just an overall great experience! October 22, 2013
Rated 4.0 out of 5.0 by Great room. I was here for the race weekend and 2 days after. It was a very nice hotel, clean and good staff. Lots of places nearby to eat and very close to race track. They hosted a party on race day with lots of food and prizes. October 18, 2013
Rated 5.0 out of 5.0 by Just plain comfortable and relaxing The beds were instant comfort! Always saw someone around cleaning, straightening up. breakfast could stand a little attention as far as variety.employees were always very helpful with any problems or questions, including getting on the internet to assist with directions, addresses and other pertinent information. Planning on staying here again next year for the Nascar race. Seems to just get better each year October 16, 2013
Rated 5.0 out of 5.0 by Great stay and great staff We were traveling back and needed a room. We were able to easily book it from the road. We were exhausted when we got there but the front desk zipped us right in and the room was clean and very comfortable. I would recommend to anyone and everyone passing by. Especially after my son left his electronics behind without us even knowing it...Tonya called us and let us know and even arranged for shipping back to us. Thanks to Holiday Inn Express and Tonya for helping wrap up our trip so positively! October 3, 2013
Rated 4.0 out of 5.0 by Great location Convenient location, close to numerous restaurants and stores. Just off I-85 exit 49. Speedway and Zmax right down the street. October 2, 2013
Rated 5.0 out of 5.0 by Clean & Comfortable This is the second time I have stayed at this location. Both times staff has been friendly and accomadating. This rooms are always very clean and very comfortable, I live near Atlanta, GA and my Sister lives Raleigh, NC. I have a friend that lives in Charlotte. So when I drive up to see my sister, I stop for the night to see my friend. Holiday In Express Charlotte/Concord will continue to be my stop over point! October 1, 2013
Rated 4.0 out of 5.0 by Great location If you're into NASCAR, Charlotte Motor Speedway! Plenty of things to do related to the Speedway or not. A friendly staff and roomy breakfast area are to top noticeable pros at this hotel. Definitely recommend. September 30, 2013
Rated 2.0 out of 5.0 by Comfortable bed Nice, plush, comfortable bed. Clean room. Staff obeyed wishes of the do not disturb sign. The two drawbacks were the overpricing of the room and the air conditioner was not all that great. September 30, 2013
Rated 5.0 out of 5.0 by Great Overall Great experience; definitely will stay here again. September 29, 2013
Rated 5.0 out of 5.0 by Great place to stay Clean rooms, delicious breakfast, and polite staff September 25, 2013
Rated 5.0 out of 5.0 by 5-star Customer Service Would like to acknowledge here the 5 star General Manager. I can report with great satisfaction the excellent customer service and negotiation experience I had with him a few weeks ago when dealing with room rates and refunds. Thank you so much for the professional respect that you offered, Mr. Manager. Highly appreciated. September 25, 2013
Rated 5.0 out of 5.0 by great service great staff Wow what a place Clean, quite, comfortable, great overall get there between 5 and 6:30 for free drinks and snacks mon-fri September 24, 2013
Rated 4.0 out of 5.0 by So so Had a spider crawling in bathroom floor. Firm pillows were not very firm. Housekeepers must not have seen 2 people standing in room because they only left enough coffee supplies for one person. If I go back to Charlotte NC I will find another hotel to stay at because it was not worth the price we paid. And the room had a funny smell when we got there. Jacuzzi was nice. September 20, 2013
Rated 5.0 out of 5.0 by Great Stay....First time in Concord We were in town for a concert at a local venue and decided to stay here because if how close it was. This location is near many dining and shopping options as well. The staff were friendly, the room was clean (the most important part), and the complimentary breakfast was good as well. The parking lot is well lit at night and all the access doors are locked, accessed by key card only. I had a good night rest and felt safe at this location. September 9, 2013
Rated 5.0 out of 5.0 by Great place to relax Everything was perfect. Nice quiet and comfortable room. All the staff was friendly and polite. We will be staying at this Holiday Inn again. September 7, 2013
Rated 5.0 out of 5.0 by GREAT place to Stay. Room 412 - This was a GREAT one night stay! We came up to start our Christmas shopping at Concord Mills Outlet Mall; which by the way, is not even 1 mile up the road! Everything about the room was SPOTLESS so kudos to the housekeeping staff. TV and the amount of channels available is also great. Beds were comfortable. Free Hot Breakfast is included in the stay which was nice and tasty. Definitely plan on staying here again for future visits to the area!!! September 5, 2013
Rated 5.0 out of 5.0 by Clean property, very clean and comfortable room. Excellent property. Highly recommend. Great staff. September 3, 2013
Rated 5.0 out of 5.0 by comfortable bed great breakfast with good hours and comfortable bed and room September 3, 2013
Rated 4.0 out of 5.0 Great location and great room Would recommend to anyone coming down to be right in the heart of NASCAR in Charlotte!!!! September 2, 2013
Rated 5.0 out of 5.0 by It's what I've come to expect from HI Express Clean and comfortable. Location is exactly what I needed with easy access to major highway and more than ample dining choices. I always look for an IHG affiliate and this one does not disappoint, I would recommend it for this Charlotte location. September 1, 2013
Rated 4.0 out of 5.0 by The staff is this hotel's best asset. Three different occasions over three days where three separate staff went above and beyond to assist. If you are familiar with the book "The Fred Factor", these three are all "Fred's". Well done! August 21, 2013
Rated 4.0 out of 5.0 by Comfortable Bed My wife & I stayed here during a weekend getaway and as with most HiExpress this one delivered as well. The beds are super comfortable and the overall experience at the hotel was a pleasant one. August 16, 2013
Rated 5.0 out of 5.0 by Very clean and friendly We live in the Greenville/Spartanburg area and visit Charlotte to shop from time to time. We loved this Holiday Inn Express! The staff were very nice and helpful during our stay. The room was clean and very comfortable. We had a little mishap though. Somehow they charged my credit card twice, but we're very prompt about refunding my account. Had a great conversation with who I believe was a manager before leaving. I am sorry to say I failed to get his name though. He was so nice and I could tell he loved his job. We talked about travel, family, and oh, the air freshners located at the enterences. They were awesome!!!!! Overall great place. August 15, 2013
Rated 5.0 out of 5.0 by Overnight Heading Home We stayed here on the way home to FL. Hotel,was clean and well kept. Staff was extremely friendly and helpful. Located in a very busy tourist area and other guests were noisy. Our room was across the hall from the guest laundry and I had to ask a group of women if they could quiet down at 10:30 at night so we could sleep. My wife encountered a rowdy group of kids in the common area but management apparently dispersed them. One mattress was worn out in our room and needs replaced (312). Front desk was not staffed when we checked out so I did not report. I would definitely stay here again but I would insist on an upper floor room far away from the elevator. July 25, 2013
Rated 5.0 out of 5.0 by Great night stay Very clean room and great folks that took care of all needs while we were there. Good location with places to eat within walking distance or if you perfer other optins are just a short driving distant away. We plan to stay here often as we can. July 4, 2013
Rated 4.0 out of 5.0 by Good stay This hotel was well placed for me. It was clean and well kept. The staff were courteous too. June 13, 2013
Rated 4.0 out of 5.0 by Business Meetings As always, I had a great experience at the Holiday Inn Express June 10, 2013
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