Rated 4.0 out of 5 by 82
Rated 4.0 out of 5.0 by CarlosT No cream for coffee and...
The checking and check out process was great
(Jose is very professional and courteous). The room was clean and comfortable. We were there just on night to wait for our flight the next morning. I was disappointed in the morning when I went down to drink coffee and and there was no cream. I ask the front desk and the lady said; "sorry we are out of cream". cupboard was together with the laundry room and it was hot and smell like detergent. The floor was filthy and there was papers on the floor. I never seen any hotel; not even other low price chains in this condition.
December 4, 2013
Rated 5.0 out of 5.0 by 08Sarah31 Great Place to Stay
Spacious room and bathroom. Tastefully decorated. The room was clean and inviting. Reasonably priced. The bed was SO comfortable. Having the kitchen was great and saved me some money on eating while I was there. Very thankful to have found this place. They are also pet friendly, which is important to me, as I am usually traveling with my 4-legged companion. The staff was polite and helpful. I received excellent treatment and service. I will definitely stay here again when I am in the Charlotte area.
November 24, 2013
Rated 5.0 out of 5.0 by PatinVirginia All the conveniences
Nice updated Candlewood with all the usual convenience - full kitchen, fresh coffee, laundry, etc. Helpful, friendly staff. I love Candlewood.
November 21, 2013
Rated 5.0 out of 5.0 by VAVISITOR2013 Well maintained property.
Very pleasant recently remodeled room. Helpful front desk; permitted late check out as Priority Club member.
November 21, 2013
Rated 1.0 out of 5.0 by J519 My hotel stay
Before my arrival to the hotel, my husband and I lost our way
trying to find the hotel- it was dark and rainy, which made it harder to locate the hotel- so I called the hotel (4) times for assistance with no response. When we finally found the hotel, there was no one on the desk... I knocked on the office door- and finally the office person came to the
desk- when giving us the room- we were tired after driving 11 hours to reach Charlotte NC- we wanted to rest- the room had the worst smell- it did not appear to have been cleaned- there were stains on the wall and toilet... the room was really gross!! I went down to get new linens and to complain about the room- the office personnel, offered me a different room-
which also had an odor- the last room offered was where we stayed the
night. The back stairwell was full of stains and did not appear to have been cleaned as well as the hallway and elevator... taking the elevator to my floor- I saw a hugh dog brought in by his owner, which immediately caused my allergies to flare... I am so disappointed in my stay in Charlotte and this hotel, words cannot describe....If anyone should need a
place to stay when traveling to Charlotte- this hotel will not be on my
list of best places to stay. There also appeared to be no one available in housekeeping- we had to wait for the office person to bring up linen, which took some time.
November 21, 2013
Rated 3.0 out of 5.0 by Neat40 Friendly Staff
Over all the stay was nice. The front desk staff was very friendly and polite. The room was nice size and the kitchen area was great. My really only 2 complaints would be they don't offer king size beds and the bed spread had two cigarette holes. It was funny they stress the $250.00 charge an non smoking, but my blanket told a different story. I reported it so I would not be charged later. I have asthma so smoking is not my friend. Thought they would have came up an replaced it , but they didn't and I didn't think I needed to ask. We are an average size couple and the bed seem to be a full. It was very uncomfortable. I have Queen beds through out my home; so i didn't think it would be a problem, and we both rest comfortable. In our master is a King of course.
I would not stay again simply because of the bed size. If you are sleeping alone it will be okay.
November 18, 2013
Rated 4.0 out of 5.0 by BKRAL Comfortable and Affordable
This hotel provided good value. The location was a bit far from downtown but maybe I should have researched this a little better. For anything in northern Charlotte it would be fine.
November 15, 2013
Rated 4.0 out of 5.0 Nice place
I was in Charlotte for business for 3 nights. I tried Candlewoods for the first time. I really enjoyed it. My room was great it was clean. My bathroom was not to spiffy. While getting ready to shower I found a used towel hanging behind the bathroom door. There was also a lot of long black hair on the bathroom floor. The sink and sink area was cleaned but the floor and behind the door was missed. Other then that it was all good. Great place for diabetics that cant go out and eat alot. Stay in and cook your own, I did and I loved it!
November 14, 2013
Rated 5.0 out of 5.0 by Racefan14 Check-in was bumpy, but room was EXCELLENT
At check-in, the clerk was having trouble logging into the system and couldn't find my confirmed reservation. I arrived about ten minutes before the 3pm check-in time, but I don't think that was the problem. Something was preventing her from doing her job, and it did not make a good first impression. Once in the room, I was completely satisfied with the decor, the cleanliness and the comfort of my room. The bathroom was HUGE! The shower was probably the biggest/best I've ever seen in a hotel room, and the towels were soft, luxurious and very absorbent. The linens on the bed were fabulously comfortable. The whole room was very stylish and functional. I VERY much enjoyed my stay, and will probably book again next year when I return to Charlotte.
November 12, 2013
Rated 4.0 out of 5.0 by PJ05 Our "go to" Charlotte area hotel.
We have been staying at this Charlotte location in October for about 8 years. The staff is wonderful and we are treated each year as long-lost family members (in a good way). The manager, Gale, always makes sure that our stay is enjoyable. Two of our favorite staff members had recently moved to different locations within the IHG brand; Mike and Sarah are missed by us. This location has gone through some changes the last few years. The renovation for the most part has been positive. This year I noticed the bedding had been upgraded and the overall look of the hotel has been improved.
We will continue to stay at this location in the future (and have already booked our room for next October)!
November 4, 2013
Rated 5.0 out of 5.0 by Pamela159 VERY SURPRISED IN A GOOD WAY
I almost cancelled my reservation based on negative reviews. I am glad that I didn't. The staff was very friendly and helpful. The room was very clean. The bed was extremely comfortable and the sheets and towels they use are wonderful. They are not your typical hotel sheet and towels. The room was very quiet. I think they painted the hall walls that day because when you walked in the hallway you could smell fresh paint, however, once in the room you did not smell the paint at all. I personally cannot say anything negative about this hotel. I really like the idea that I had a mini kitchen in the room and was surprised to see a dishwasher in the room. They are very pet friendly. I am definitely going to stay there on my next visit to Charlotte.
October 23, 2013
Rated 1.0 out of 5.0 by PCPC Horrible Receiption Personality
It was a horrible first experience I have ever had with IHG hotels worldwide over 10 years. The recceiption services was very bad, not friendly at all. A receiption woman was chatting on the phone for over 10 minutes while we were waiting at the front desk for checking in. Three other staffs were at the front counter doing nothing , but no one came to host us. I will NEVER recommend this nasty place to anyone. I will never come back to this place.
October 12, 2013
Rated 4.0 out of 5.0 by Tee30 Great Hotel!
Great Candlewood Suites! Great staff, I checked in late as my flight was late but the front desk made me smile! Room was clean and comfortable. Will stay again!
A drive from the airport but that was ok.
PS - Staff greeted me as a Gold Elite member which I appreciated!
October 1, 2013
Rated 3.0 out of 5.0 by Sis77 Appearance
The room had been recently remodeled and was very comfortable and clean. The bed was GREAT. The lobby and check in area is small and not very receptive. We stood in line quite a long time to get checked in and on the day of check out the computers were down and we stood in line again for a long time. Check in and out process was delayed. They said they would email my receipt to me but the next day I had to call twice to get the receipt and finally a young lady who was most helpful faxed it to me.
September 30, 2013
Rated 5.0 out of 5.0 by Debbie5197 Excellent Place to Stay
Third time my husband and I have stayed here. This is the hotel of choice everytime we stay in Charlotte, NC> Bed comfortable, room amentities excellent, staff friendly. Highly recommnend
September 26, 2013
Rated 4.0 out of 5.0 by Kissofsun Great stay
Room was clean, comfortable and was nice to have the kitchenette.
September 21, 2013
Rated 5.0 out of 5.0 by jjfamily4 clean and comfortable
The room was clean and comfortable. Easy to get to with stores and restaurants easily accessible. Will definately stay here again.
September 10, 2013
Rated 4.0 out of 5.0 by Angiechoochoo123 Nice n comfortable
I didn't know what to expect, but this hotel was nice. The room was clean, however the pillows were terrible. The staff was friendly and nice. I would definitely stay there again.
September 8, 2013
Rated 1.0 out of 5.0 by DLJ57 rude staff!
lady at front desk was very rude when i call to ck room type,couldn't upgrade to a larger room because i was using points. Maid left 1 towel in room.when i asked her for towels she told me to get them from front desk. the front desk asked if i had the used towels.There were 2 people at front desk that was nice.don't think i will stay at that hotel the next time i am in Charlotte.I like the Candlewood stayed at a few never had bad service until this one.
September 3, 2013
Rated 5.0 out of 5.0 by Elizabeth0214 just what I need
Very comfortable and clean room. Helpful staff. Location near my work. Easy to relax after a long day.
September 3, 2013
Rated 3.0 out of 5.0 by Silas1956 Disappointing
While the room I eventually stayed in was clean, and the staff responsive, I noted the following issues during my three night stay:
* Although this is supposed to be a smoke free facility that charges a $200. penalty to those who smoke in their rooms anyway, for "cleaning", the first room I was given reeked of cigarette smoke, and I had to ask to be be moved.
* There is no breakfast service of any kind other than the Candlewood Cupboard, and there are no restaurants within walking distance. I found the Candlewood Cupboard to be poorly stocked and overpriced. There was for instance no milk available. Plan to stop for groceries before you arrive.
* Wired Internet connections do appear to be available, but in my room at least the data port was a cheapo 6 pin telephone grade RJ11 socket, rather than the industry standard 8-pin RJ45. Your standard twisted pair Ethernet cables will NOT work here.
The common areas were dirty and not well kept.
September 1, 2013
Rated 5.0 out of 5.0 by Baxtersmom Charlotte nc stay
I am sure this is the section that I am meant to complain in. I honestly dot have anything bad to day. It's a hotel not my house and I am just staying there for one night. Thank you for making us feel welcome.
August 31, 2013
Rated 3.0 out of 5.0 by Blackinc Not bad for the price
Location was great. Room was ok for the
price. My only problem was there was an
oder. At first I thought it was the chlorine
from the pool-but there was no pool. I don't
know what or where the oder came from.
Other than that it was an ok experience.
I would stay there again but on the other
side of the building!
August 30, 2013
Rated 4.0 out of 5.0 by Janet23 Janet S., Cincinnati
The micro suites were great for us 2 couples from Ohio - roomy, clean, nice bedding. Not only were the staff friendly, but a change we had to make in booking went super-smooth. I liked the location - close to downtown, but off the main artery. Our overall experience was very good.
August 26, 2013
Rated 5.0 out of 5.0 by ebensnooch good value, clean rooms
The room was very clean, the front desk staff was very helpful and courteous.
The only con is the pillows. They were horrible.
August 21, 2013
Rated 2.0 out of 5.0 by patrice427 Not a good Visit This Time
We decided to stay at your location based on proximity to an event we were attending in the area. We have stayed at this property before and found it to economical and convenient. On our last visit (8/2/2013) we were put in a room that the floor was soaked through near the air conditioning. The tub was not clean when we first arrived, the floor needed to be swept in the kitchenette area and there were not enough towels in the room.
We will come back again, just wont get this room!
August 12, 2013
Rated 5.0 out of 5.0 by harleynumone Great service and Great location
Stayed in Charlotte a lot this year at Holiday inn Charlotte airport but from now on when I'm in Charlotte it will definitely be Candlewood Suites from here on out.
August 3, 2013
Rated 5.0 out of 5.0 by UrbanGirl08 Glad we gave it a try!
This was our first stay in a Candlewood Suites. It was just one night so we thought we'd give it a try. So glad we did. Everything was great! We signed up for the Rewards Club because we plan to seek out Candlewood Suites whenever we travel now.
August 2, 2013
Rated 5.0 out of 5.0 by Al259 Great Time and a Awesome place to stay
Everything was great. The people that you have on staff were awesome. There was a young lady who was training at the font desk. She was new to me I've been there a lot, But she is going to be another great person on your team. Her people skills were outstanding and as always the extra call to them room, to make sure that everything is fine with the room goes a long ways to make a person fill good. Your team of people that has been put together,r and the way they all work together is refreshing.
July 8, 2013
Rated 3.0 out of 5.0 by winny50 Great Service
My bathroom flooded the only night i was there so my sleep was ruin but my stay in all was good.
June 26, 2013