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Rated 4.4 out of 5 by 96 reviewers.
Rated 5.0 out of 5.0 by Good Time The only difficulty I'm having is this dumb review. Why can't I just end this survey? September 28, 2014
Rated 2.0 out of 5.0 by Blocked by Paving Parking Management shouldn't have let both exits to be blocked and the whole parking lot paved BEFORE checkout time! September 26, 2014
Rated 5.0 out of 5.0 by vacation We had a great stay with a comfortable bed and great room to sleep in and a great breakfest September 11, 2014
Rated 5.0 out of 5.0 by Staff was friendly and helpful, room was good. I would recommend this hotel. The staff was extremely friendly and helpful and our room was spacious and clean. September 10, 2014
Rated 5.0 out of 5.0 by An excellent facility for Concordis, Ks A first class facility, excellent accomodations Great comfortable, clean rooms with microwave, frig and coffee pot, ironing board and hair dryer.. Plenty of room in comfortable area with a great breakfast bar which later was a great place to meet later in the day to meet with friends and visit and watch TV. Right on US 81 for travelers September 10, 2014
Rated 5.0 out of 5.0 by Clean and comfortable place to stay Staff was friendly and helpful. They accomodated our needs. Nice fluffy towels, clean room. I would stay here again if we stay in Concordia. September 8, 2014
Rated 2.0 out of 5.0 by Poor Quality The ceiling in the bathroom had been repaired but never painted allowing mold to grow on the drywall. House keeping missed cleaning my room one day. I went down stairs on Sunday at 9:40 to get breakfast and there was only gravy left. I asked the front desk if they could restock it and the lady was very nice and said she would get someone to restock the breakfast. Another lady came out and began pulling all of the trays. I asked if she was bringing more and she said no and she was cleaning. I told her that breakfast was to be available until 10. After a glare she asked what I wanted and brought just enough for me. Another family said they had been waiting over 30 minutes for breakfast so I told the lady to restock everything so everyone could eat. I also asked for a tray and she said the plates are right there, I told her I wanted a tray to carry my plates and she then said they don't have them while we were standing in front of the sign that said trays available. I pointed to it and she said the sign was wrong. I spoke with the front desk about all the problems and they were very nice and said they would have the GM call me to discuss the problems but I have never heard back. This hotel needs better management and training of their staff. It's clear that the management does not walk the rooms or property to ensure cleanliness and proper repairs. I should have saved my points for a nice hotel instead of this place. September 7, 2014
Rated 5.0 out of 5.0 by Excellent Stay Quick check-in, friendly staff, great room and breakfast. Allowed us to relax a little. August 18, 2014
Rated 5.0 out of 5.0 by Home away from home Being away from family for weeks at a time can be hard, but being able to relax in your own space here at the Holiday Inn Express made it a little easier. The fast and simple Wi-Fi connection made it simple to Skype with my family while being away, the hotel staff is also so friendly that they make you feel like an old friend. not to mention the food was pretty good. Really a good choice in Hotel. August 18, 2014
Rated 5.0 out of 5.0 by Superior service, great value Even though we booked a room at half price with Rewards Points, we were warmly welcomed by the friendly, helpful, and professional front desk staff as if we were paying full price for our stay. We were recognized as Gold Elite IHG Rewards Club Members and received our Welcome Bonus Points soon after check-in. Our room was quiet, spacious, and spotlessly clean. We slept soundly on comfortable queen beds fitted with quality sheets and pillows. The bathroom was well stocked with fluffy towels. The free Internet service was fast and reliable. Breakfast included plenty of hot and cold choices, served in a spacious dining area. When we got home, we received a handwritten note thanking us for our stay. Talk about customer service! This hotel goes the extra mile to provide the most comfort, the best customer service, and the greatest value that we have come to expect from Holiday Inn Express. August 18, 2014
Rated 5.0 out of 5.0 by clean We were pleasantly surprised at the nice room we had waiting for us when we opened the door, friendly August 12, 2014
Rated 5.0 out of 5.0 by Concordia nice and clean, great beds, pool area nice, safe location to stay August 11, 2014
Rated 5.0 out of 5.0 by great service and room we had a wonderful stay except for the noise level from the room above . they were up nearly til midnight and moving back and forth constantly.I'm sure this is not an everyday problem but the person booked into the room. August 6, 2014
Rated 4.0 out of 5.0 by Friendly Staff The staff was very friendly and helpful. The rooms were very clean. We were just passing though, and it served our purposes very well. We would recommend it to people staying in the area! July 26, 2014
Rated 5.0 out of 5.0 by Good stay Very clean and the staff was courteous and helpful. Would stay here again. July 14, 2014
Rated 4.0 out of 5.0 by Helpful Front Desk Staff I forgot that I was a rewards member. Front desk staff helped by looking up info and added membership number for me to bill. July 9, 2014
Rated 2.0 out of 5.0 by Not recommend. When I travel I always stay at Holiday Inn Express Hotels, I have stayed at 10 or more in the last 5 months. Every-time I check in I am offered a welcome package or 500 bonus points, at this location I was offered neither. The beds are very old and uncomfortable, plus the pillow are very old and flat. The breakfast was good and the breakfast attendant was very nice and helpful. I forgot my pillow and called the same day to ask if they could hold it because I was coming back through in 5 days and they said they never found it in my room. This was a gel top cooling pillow that cost around $50 and it just disappeared in less than 10 hrs of checking out . I stopped back by on my way back just to check and see if they found anything and there was an elder gentleman at the counter who said the same thing happened to him. Needless to say m pillow is forever lost. I will never stay here again. July 7, 2014
Rated 3.0 out of 5.0 by staff The desk clerk wasn't exactly an accommodating type. When we asked if the Rewards Points were applied to our stay, she replied that "we don't automatically do that". We've stayed about 9 times at this same Holiday Express #as well as two others that we regularly stay at# and have always been well taken care of. She then changed it to "The manager that entered the information didn't have time to do it" in a rather snarky tone. She didn't offer the customary complimentary water or snack as we've been given each of the other times we've stayed there. This same desk clerk was on duty in the morning as well. She was a little behind in getting the breakfast set up, so several guests were waiting for their breakfast. #eggs, pancake machine, syrup, etc#. Your business is hospitality and this individual simply....wasn't hospitable. There are many hotel chains along our travel routes and we purposely seek out Holiday Inn Expresses as they are usually a consistent value. Yours was the highest priced of the three we stayed at this trip #by a considerable amount#. July 1, 2014
Rated 5.0 out of 5.0 by Nice rooms and very nice staff We had to book 6 rooms. The staff was very helpful. I appreciate the nice voice on the phone. July 1, 2014
Rated 5.0 out of 5.0 by Staff was very attentive. Bed was very comfortable. Exellant service. I prefer to Stay at this hotel when I am in Concordia, have stay numerous times in the past and it is always very comfortable. June 29, 2014
Rated 5.0 out of 5.0 by Best comfort, value, and service Even though we booked a room at half price with Bonus Points, we were warmly welcomed by the friendly, helpful, and professional front desk staff. We were recognized as Gold Elite IHG Rewards Club Members and received our Welcome Bonus Points soon after check-in. Our room was quiet, spacious, and spotlessly clean. We slept soundly on comfortable queen beds fitted with quality sheets and pillows. The bathroom was well stocked with fluffy towels. The free Internet service was fast and reliable. Breakfast included plenty of hot and cold choices, served in a spacious dining area. When we got home, we received a handwritten note thanking us for our stay. Talk about customer service! This hotel goes the extra mile to provide the most comfort, the best customer service, and the best value that we have come to expect from Holiday Inn Express. June 25, 2014
Rated 5.0 out of 5.0 by Nice place to stay Clean and nice place to stay. Good night sleep with great breakfast. June 23, 2014
Rated 5.0 out of 5.0 by Stay in Concordia Everything was satisfactory. I have used this motel before and will undoubtedly use it again. It is located in a good spot for travel to Northern Kansas, June 19, 2014
Rated 1.0 out of 5.0 by poor stay poor stay, pool bad, room could've been cleaner, sink wouldn't drain, the pool was too strong of chlorine, kids eyes were burning, that was ridiculous!!! the attitude of the desk clerk was pathetic. June 18, 2014
Rated 5.0 out of 5.0 by Business Thank you for a very nice clean room and keep up the good work. Its nice to know that after a long hard day at work there's a nice and clean place to relax and lay my head. Thank you again. June 9, 2014
Rated 5.0 out of 5.0 by Great Service! Excellent service from the moment we walked in till time of departure. The staff knows about customer service. It was a great experience! We even received a "handwritten" thank you note! When does that happen?? May 31, 2014
Rated 5.0 out of 5.0 by The Most Caring Staff The staff is super friendly and extremely helpful. They treated us like we were family. The room was very clean and exceeded my expectations. The grounds are well manicured and the breakfast has the best cinnamon rolls! Late checkout was no problem! May 27, 2014
Rated 5.0 out of 5.0 by Short reservation I was able to book the hotel in a short amount of time and was surprised at the ease of doing so. May 14, 2014
Rated 5.0 out of 5.0 by Satisfied Everything was good, but the room was a little bit expensive May 12, 2014
Rated 5.0 out of 5.0 by comfortable bed I highly recomend this Holiday Inn Express to anyone that would be traveling in this area. April 23, 2014
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