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Rated 4.7 out of 5 by 92 reviewers.
Rated 5.0 out of 5.0 by Convient, Nice Staff Convenient to I-40, Stay here not at the HI-Express actually in Hickory-This one is much better, staff very nice, breakfast very good. July 27, 2014
Rated 5.0 out of 5.0 by unusual check-in Nikki was working the front desk on a very rainy Friday afternoon about 1 1/2 hours before check-in time. I asked if we could check-in early. She said that we could, but that we might have a little wait because of an unusual circumstance. A youth sports team had checked out, been informed that their game was cancelled, and needed to check back in. The housekeeping staff was scrambling to get all of those fine youth, parents, and coaches back into rooms. She and the housekeeping supervisor (who came to the desk while I was standing there) were just as polite to each other as they were to me. They still got our party into both rooms before regular check-in time. Thanks, ladies. July 24, 2014
Rated 5.0 out of 5.0 by Excellent customer service My business trip was enhanced by staying at this hotel. Easier to book than Hickory hotels and close enough to Hickory to enjoy all the good food there. July 20, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Express This was a super nice, quiet Holiday Inn Express. We were greeted, staff was very friendly. Breakfast was great, and pool area was nice. The room was exceptional. No complaints whatsoever! July 17, 2014
Rated 5.0 out of 5.0 by Clean and comfortable room with good service Was in town for our granddaughter's wedding. Was very pleased with accommodations. Over all a great experience. July 16, 2014
Rated 1.0 out of 5.0 by 3rd time was NOT a charm This was the third time my wife and I stayed at this Holiday Inn Express location. The hotel is showing wear. Our room had a centipede in it, that was found in the middle of the night which caused us not to be able to go back to sleep. We found a bug in the scrambled eggs. The water in the tub/ shower leaked. The clerk told us she would pass on the information to the Manager and we would hear from him. That did not happen. Will Not Stay at this location AGAIN. July 16, 2014
Rated 5.0 out of 5.0 by Helpful and conscientious staff -- Wonderful hotel My family was on our way back from Tennessee to the coast and stopped for an overnight stay, selecting this hotel due to the positive reviews. We found them to be 100% accurate. When we arrived, the young woman at the front desk was polite and friendly and quickly assigned us to a room. After checking in, I couldn't get the AC to turn on and the room was very hot, as if it had been broken. When I called, she came up immediately to check it out and since it was not operable, she moved us to another room, upgrading us to a suite for our troubles. She was polite and friendly the entire time, and she even called when we checked back in later to ensure everything was now suitable and working. The hotel itself is updated and very clean, and each staff member we encountered was exceedingly polite. It was a nice, relaxing overnight to give us rest during our trip. As an IHG Rewards member, I can say this was one of my best experiences at an HIE. July 12, 2014
Rated 5.0 out of 5.0 by Better than home The hotel is off the beaten path but close to everything, shopping, restaurants, gas stations and activities. It is very quiet, clean and comfortable. Staff are excellent and extremely helpful. The king size bed and variety of bedding was better than home. Because it was so quiet and the room could be darkened we slept well past our early riser time. The room really made our trip all the more relaxing. July 10, 2014
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