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Rated 4.7 out of 5 by 109 reviewers.
Rated 5.0 out of 5.0 by Almost "like home". I felt like I was personally cared about. The staff were friendly, the pool relaxing,and the rooms/beds were comfortable. September 9, 2014
Rated 3.0 out of 5.0 by A nice stay, but... My 5 day stay wasn't bad but it could've been easily improved upon with a little better customer service. First, I needed to print a document but they were out of printer ink. I told them on my first day there and on two succeeding days. It was always "someone else" who had to fix it but "someone else" never showed up. Similar thing with the internet service. On 2 occasions the service was out but the front desk told me that since their front desk computers were connected, there wasn't a problem (most reputable hotels do not place their front desk computer systems on the guest wireless network for security reasons). The simple fix was a restart/reboot of the router but I believe the staff was new and didn't know how to do it. After other customer complaints about no internet service, they finally contacted someone who told them how to restart the router and that fixed the problem. Also during my stay, the 2nd floor hallways were very hot and the laundry room was steamy hot, with no ventilation. Finally, the toilet lever broke on the inside of the toilet and I advised the maid and the front desk on day 3 of my stay. It was never fixed during my stay and I told them when I checked out. I want to stress that the folks working there are nice and pleasant to talk to. The breakfast staff and room maids are great. The hotel and grounds look good. But it's those little annoying things, that should've easily been fixed right away, that make for a less than desirable stay. September 4, 2014
Rated 5.0 out of 5.0 by HI Express is always my first choice! Hotel was easy to get to from I40 but far enough away that you did not hear the noise. Plenty of places to eat and shop nearby. The customer service was outstanding and staff extremely friendly. Rooms were clean and comfortable. I will be staying again on my next visit! September 3, 2014
Rated 5.0 out of 5.0 Pillows and Mattress SO HATE THE PILLOWS...TO FLUFFY AND TO HARD. FIGHT WITH THEM ALL NIGHT. USE TO GET THE BEST SLEEP AT HIE...WILL CONTINUE TO FIGHT PILLOWS AS HIE IS MY FAVORITE PLACE . September 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great staff ! I grew up here and come back to visit friends and family a couple times a year. This is the only place my family will stay. We get the 2 room suite and it's very spacious for the four of us. Great beds, plenty of room, near Hickory without the Hickory traffic. September 2, 2014
Rated 5.0 out of 5.0 by Great Place When traveling through the Hickory area I found this hotel to meet all my need for work and relaxing. August 31, 2014
Rated 5.0 out of 5.0 by Exellent stay but a little expensive Excellent cleanliness, courteous and polite staff, very good breakfast. Room had a slow shower drain which was fixed when brought to the staffs attention. Convenient location. The only gripe is it is a little expensive. I do not quite understand the pricing in this supposedly weak economic area (much talk about closed textile and furniture factories.) There are cheaper hotels in the area, but they were at poorer locations for our needs and in poorer condition with less attentive staff and not very neat or clean. August 27, 2014
Rated 4.0 out of 5.0 by great staff and good breakfast Was in N.C. for a funeral and booked this hotel for 3 days. It was a very nice hotel. It was close to a lot of great places to eat.I Would book them again, hopefully it won't be a funeral next time. August 20, 2014
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