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Rated 4.7 out of 5 by 145 reviewers.
Rated 5.0 out of 5.0 by Great Staff!! The staff makes this an excellent choice in hotels. Check-in is easy and upgrades are provided when possible. Housekeeping is awesome...they clean and restock your room and it seems as if "Casper the friendly Ghost" was in your room because your personal belongings are never moved. Rooms are clean and are in good repair. Sheets are super soft. I highly recommend this hotel. November 17, 2014
Rated 5.0 out of 5.0 by happy Grandma I have a few photos that I would like to upload, these will have to wait for a later date. November 17, 2014
Rated 5.0 out of 5.0 by Very nice hotel and location, sweet, suite!! This was an excellent suite, hotel and location. Staff was very nice and helpful. Great breakfast selections. November 15, 2014
Rated 4.0 out of 5.0 by An hotel with a dry sauna Nice, clean hotel. The chair in the room should be updated. Dry sauna is nice, but I had difficulties in making it work. Overall a good hotel. November 14, 2014
Rated 3.0 out of 5.0 by Quet location but old This hotel has excellent staff and the location is very secluded which I liked. However, the rooms and halls are very outdated and the furniture is in dire need of replacement. Other than that, the breakfast area is not able to handle anywhere near all of the staying guests so perhaps expanding it or reducing some of the sitting chairs and replacing them with more efficient tables might be helpful. November 11, 2014
Rated 4.0 out of 5.0 by Great beds and service, but poor breakfast Overall expression was not bad at all. Service was great, suite comfortable. For a pity the neighbors were a bit too noisy, playing loud music every morning at 7:00, which was pretty uncomfortable for me as I was working only night shifts at a customer... Food was really poor and not variable what so ever. Billing was so confusing I have been charged at least three times and still not sure if all matches the invoice. November 6, 2014
Rated 5.0 out of 5.0 by in a stressful time (mom's funeral) we were very well taken care of in a stressful time of the death of our Mom and mo in law ..they cared enough to give us a special rate on the room because of our reason to stay there. November 5, 2014
Rated 5.0 out of 5.0 by Excellent Hotel This is an awesome hotel! I recommend it to anyone staying in or passing through the area. November 5, 2014
Rated 5.0 out of 5.0 by Clean and friendly Nothing fancy, but very clean and a good selection for breakfast that was kept well stocked. Would definitely stay here again. October 29, 2014
Rated 5.0 out of 5.0 by Todo bien Me agradó. Sólo me gustaría más opciones vegetarianas en el desayuno. October 20, 2014
Rated 5.0 out of 5.0 by A+ This was a very nuce, family friendly environment. October 15, 2014
Rated 5.0 out of 5.0 by Good Stay Good overall stay. Hotel room was pretty big with living room and seperate bedroom. October 15, 2014
Rated 5.0 out of 5.0 by Absolutely THE BEST Our stay at Holiday Inn Express and Suites Conover was without a doubt the best stay we have ever enjoyed, including stays at much more expensive hotels. The staff of the hotel are exceptionally friendly and helpful. The room was very comfortable and very nicely furnished. There is a restaurant located next to the hotel, so there was no need to get back in the car to enjoy a nice dinner. We will definitely stay at this hotel again and highly recommend it to anyone looking for accommodation in the Hickory area. In fact, it is even worth going a little out of your way to stay at this hotel. October 14, 2014
Rated 5.0 out of 5.0 by Great location, attentive staff This location was very centrally located and convenient, the setting gave the illusion of seclusion. The staff was extremely friendly and attentive. It was obvious that they truly enjoyed, and were well trained at the job.. October 10, 2014
Rated 5.0 out of 5.0 by Great Hotel with Exceptional Staff I have stayed at this hotel for many many nights over the past year. This is home away from home. The staff are exceptional. Front Desk, Housekeeping, Food Service are all friendly and go over and beyond. They make me feel like family every time I stay here. Absolutely the best in the area. October 8, 2014
Rated 5.0 out of 5.0 by Awesome place to stay This is a very nice to stay. We will stay here again. October 8, 2014
Rated 4.0 out of 5.0 by Convenient, comfortable and clean We had a last minute trip and made a last minute reservation. The room assigned to us was one of their last ones available. The room was clean and comfortable. The person checking us in was very helpful and considerate. We would stay there again. October 6, 2014
Rated 5.0 out of 5.0 by friendly staff the entire stay met with our expectations. Friendly staff,clean room attractive, inviting entrance October 4, 2014
Rated 5.0 out of 5.0 by away with the family We went away with the family to see friends and family. The room was clean except for the bathroom in the tub area. There was still stuff on the tub walls. One day they cleaned and took the towels and washcloths but never replaced them. they emptied the garbage in the room and did not replace the bag. Parking is good only if you get there early if you are out after 9 plan on not being close to the building. They have enough parking but they have the workers that are staying there for the extended stay park where ever they want with the company trucks. If they are there that long they should park farther away and let the other guests be close to the building. September 25, 2014
Rated 5.0 out of 5.0 by Great Staff and Clean Room The gentleman at the front desk was very nice. There was a little confusion with my reservation because of the spelling of my last name is different. He took good care of me while checking in and very helpful in helping us find a great dinner. Everyone was very nice and spoke when entering and leaving the hotel. Nice touch in this day of terrible customer service. The room was very clean which is a must!! Thanks for a great stay. Will be back in April September 24, 2014
Rated 5.0 out of 5.0 by Friendly staff / clean rooms Very spacious and clean rooms. Polite and courteous staff. Friendly, welcoming lobby area. The exercise equipment was in good working order and the fitness room was clean. Good variety of food options for breakfast, but my husband was disappointed that all of the pre-made omelettes included cheese and he prefers his omelette without cheese. The pillows were our least favorite part of the accessories. September 23, 2014
Rated 5.0 out of 5.0 by pleased recommend to anyone wanting a good clean place to stay with excellent professional staff September 22, 2014
Rated 5.0 out of 5.0 by Comfortable room This hotel exceeded my expectations. Friendly staff, comfortable room, comfortable bed, good breakfast selection. I would recommend this hotel for anyone traveling in the area. September 21, 2014
Rated 5.0 out of 5.0 by unexpected retreat! I had a wonderful stay! The staff were friendly and helpful with some of my business needs and from the moment I walked in, I felt safe and well taken care of. My room was incredibly comfortable, clean, quiet, cool and the upgrade to a suite was incredibly kind. I was traveling for business, but it felt like a retreat! The bed was beyond comfortable, the water pressure was perfect, it was in a quiet location where the birds woke up with me, instead of the sounds of traffic. I was quite impressed and my loyalty to Holiday Inn has been restored after a bad experience at another location. This place was great. I enjoyed a hot tea by the pool in the evening under a Southern Summer sky, thunder rumbling in the distance. Great hotel. September 16, 2014
Rated 5.0 out of 5.0 by Excellent Stay A very rewarding experience with a great facility and staff September 15, 2014
Rated 5.0 out of 5.0 by Very comfortable, quiet, and great service I've stayed at this location on a number of occasions, and the service at the front desk has been exceptional every time. They go out of their way to accommodate me when I arrive, and the room is exceptionally clean and comfortable, September 15, 2014
Rated 5.0 out of 5.0 by Clean Room, Good Service Hotel exceeded expectations. The room was clean and service was excellent. September 15, 2014
Rated 5.0 out of 5.0 by Almost "like home". I felt like I was personally cared about. The staff were friendly, the pool relaxing,and the rooms/beds were comfortable. September 9, 2014
Rated 3.0 out of 5.0 by A nice stay, but... My 5 day stay wasn't bad but it could've been easily improved upon with a little better customer service. First, I needed to print a document but they were out of printer ink. I told them on my first day there and on two succeeding days. It was always "someone else" who had to fix it but "someone else" never showed up. Similar thing with the internet service. On 2 occasions the service was out but the front desk told me that since their front desk computers were connected, there wasn't a problem (most reputable hotels do not place their front desk computer systems on the guest wireless network for security reasons). The simple fix was a restart/reboot of the router but I believe the staff was new and didn't know how to do it. After other customer complaints about no internet service, they finally contacted someone who told them how to restart the router and that fixed the problem. Also during my stay, the 2nd floor hallways were very hot and the laundry room was steamy hot, with no ventilation. Finally, the toilet lever broke on the inside of the toilet and I advised the maid and the front desk on day 3 of my stay. It was never fixed during my stay and I told them when I checked out. I want to stress that the folks working there are nice and pleasant to talk to. The breakfast staff and room maids are great. The hotel and grounds look good. But it's those little annoying things, that should've easily been fixed right away, that make for a less than desirable stay. September 4, 2014
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