Rated 4.0 out of 5 by 27
Rated 5.0 out of 5.0 by Linda3296 Excellent Stay
This hotel was extremely accommodating! Thank you for a hassle free weekend!!!
December 5, 2013
Rated 5.0 out of 5.0 by MissNini OH WHAT A NIGHT!!
OH WHAT A NIGHT!!
I enjoy traveling and staying at different hotels. I especially appreciate finding a hotel that just meets all my expectations. I dislike when I book a stay somewhere and leave with the decision to never return. When I enjoy my stay, I look forward to planning my next trip to include bringing other guest with me so they too can have the same experience. Well my stay at Holiday Inn Express was one to write a review for.
I was planning my sons 9th birthday celebration and decided to ask him what he wanted to do this year for his birthday. He said he wanted to get a hotel room with a pool. Well I searched for hotels in the area that had an indoor pool since we are in the middle of November. Well after calls and internet searches I called Holiday Inn Express in Conyers on green street. I spoke with the manager Joanne and she was very helpful from the beginning. She invited me to come and tour the hotel before I made the decision to book a room. During my tour she answered all my questions and made me feel as though I was making a good choice. The hotel was perfect for the occasion.
I knew I wanted to book an executive suite because we needed the space and the extra TVs. for the boys. Joanne made a great choice by booking us on the 1st floor away from all other rooms so we do not disturb the guest with the party.
We arrived on Saturday, November 16 ready for the children to swim and play. First of all let me say that check was at 3pm but when I called at 12:30 to see if our room was ready it was. I was told we could check in now if we wanted to. Anyways, we got to the hotel ready for pool & hot tub fun. Everyone had a blast. The hotel, the pool area, the bathrooms and the room were all very clean and well kept. The adults who did not want stay in the pool area and weren’t ready to be in the room they were able to enjoy the large screen TV in the lobby. Having so many boys at once can be very noisy but not once did staff complain.
After swimming only a few boys slept over at the hotel with us. They made friends in the hotel because coincidently the hotel had many young guest on this night due to soccer tournaments in the area. Again, never once did the staff complain. Throughout the evening I had to make several request for a band aid for a scrape, mustard, lighter for candle, etc. Each request was granted promptly and with pleasure.
I had a great night sleep after a very very long day. The beds were very comfortable and everything in my room was very accommodating. I promised myself I was going to come back again without any children so I can enjoy the pool, the Jacuzzi and comfortable rooms all by myself.
I thank you Holiday Inn Express for making our stay one to remember. Looking forward to coming back again!!
November 20, 2013
Rated 4.0 out of 5.0 by Baller81 Good but lacked enough blankets and linens for all guests
Accommodations were very good, however hotel did not have enough blankets for pull out sofas. We were there with a group and several others had the same problem, as well as shortage of bath towels. While the guest services were very nice, we were told it was first come first serve on the blankets. Although we checked in early, I didn't t bother to check for blankets until it was bed time, so I had to find blankets from our vehicle for the pullout sofa. Believe they need to rebook their blanket and linen inventory.
November 16, 2013
Rated 5.0 out of 5.0 by Michele1030 Fantastic room with exceptional customer service!
We were traveling to the Alabama/Tennesse game with a stop halfway to Tuscaloosa in Conyers. The employees were so gracious and helpful! I would recommend this hotel to everyone traveling whether on business or holiday travel. Marcus took excellent care of us upon our late arrival, and the 2 female desk attendants in the morning were extremely delightful. Unfortunately I didn't get their names, but should have. Make this a stop on your travel plans for sure!! :)
October 28, 2013
Rated 5.0 out of 5.0 by MartynMart A Great Place to Stay in Conyers
Check in was a quick and pleasant experience. The desk clerk was very efficient and gave a warm welcome. The spacious breakfast room was clean and well kept. There was a good variety of tasty breakfast items and good coffee. My grandson took advantage of the indoor swimming pool which was also well kept and had some comfortable chairs for non-swimmers. The only minor issue we had was that the plastic flush handle on the toilet was broken when we checked in. I reported this Friday night but when we checked out on Monday morning the handle had not been repaired. This was not a major problem because we could still flush the toilet but it was the only blemish on an otherwise excellent stay. We would definitely stay here again.
October 24, 2013
Rated 2.0 out of 5.0 by Nan25 Manger out of control
The overall hotel was nice although we had a difficult time with the manager who ended up kicking out an 84 year guest with our group for having her service dog ! Even though when we booked the room they knew we we're bringing service dogs with vests and paper work with us! Unfortunately the manager asked questions to the disability (which is illegal) and was so upset she kept insulting us and eventually ask us them to leave! I was billed $200 for a pet fee for a service dog that slept in my truck cause I didn't want too... Eventually we found other accomadations which the manager could have done for us if she was so adimiit to not have dogs in the hotel service or not! There was no excuse for her behavior!,,,
October 16, 2013
Rated 4.0 out of 5.0 by My5H 2-night stay
Overall, comfortable and clean, with a very polite and friendly staff. Not a fan of pre-fab breakfasts, though, so that to me was a bit of a downside, especially when the biscuit was hard. The bathroom had no towel bars, only one hook on the back of the door and water glasses, both kind of a must.
October 15, 2013
Rated 5.0 out of 5.0 by NYMom2013 Great Place to Stay
Very helpful courteous staff. Warm hot breakfast. FAMILY friendly
October 14, 2013