Rated 5.0 out of 5.0 by Slideshow May 2013 stay
We recently visited Cookeville in conjunction with a Tennessee Tech University graduation. The room was much larger than expcected, met our family's high standard of cleanliness, and the staff pleasant. They went out of their way to accommodate our request for both an early check-in and delayed check-out.
We can strongly recommend the facility to anyone considering a stay in the Cookeville area.
May 17, 2013
Rated 5.0 out of 5.0 by Louisiana11 Right on our route and a comfortable night
Very nice front desk staff. There is a great Mexican restaurant right across the street that you can walk to easily. They had cookies at night when we checked in and a snack bag in the morning when we left. Laundry is available and free!
May 15, 2013
Rated 5.0 out of 5.0 by CardinalSmith Excellent experience
Friendly service and clean comfortable room which was well maintained.
May 7, 2013
Rated 1.0 out of 5.0 by LetDownGuest Staff was great. Management was not.
The staff acted quickly to a complaint I had. They comp'ed one night's stay, but by then my visit was over and the resolution did me no good. Since management was not available until the following week, I contacted Holiday Inn Guest Relations.
After not hearing from anyone for 3 days, I called the hotel and left a message for the manager. I then called Guest Relations and was told the problem was fixed, no other action in my favor would be taken. After that, the manager called me back (hist first and only call to me). When I was able to speak with him, more as a courtesy to discuss what happened, I was met with disdain, condescension, and such rude behavior!! He actually questioned whether I had a problem to begin with and never gave me a chance to speak. He spoke over me and told me I was being ridiculous. I ended up hanging up on him because of his attitude.
Beware if you have a problem, the staff will help you but management won't.
April 24, 2013
Rated 5.0 out of 5.0 by WAMinMemphis Very Good Stay
Appearance of the Lobby, Clean Room, Excellent Service, Staff was very courteous and friendly. Excellent choices on Breakfast. The food tasted great.
The not so good:
No indoor heated pool at this location. Was very pleased our room had a small fridge and microwave, but I was not able to set the fridge to a cooler setting (it was not very cold). Plants on either side of front entrance had died over the winter, and looked a little sad.
Overall experience - Very Good. I would stay here again, but would prefer to stay at a location with an indoor pool.
April 15, 2013
Rated 4.0 out of 5.0 by matzjack staff was excellent
c heck in with a group with a contract. Mix up @ hotel but staff was excellent securing remaining available rooms and placing rest of group at another nearby hotel. They handle a diffcult situation very well and comp rooms at other hotel.
April 15, 2013
Rated 4.0 out of 5.0 by Sandron Great room, comfortable bed terrible eggs.
The room was spacious and extremely quiet. The bed was very comfortable. The staff was friendly and accommodating. Breakfast, in general, was okay, but the eggs were terrible. They had scrambled eggs during our stay and they were cooked like little peas and did not taste very much like eggs. Fortunately there were other items to choose from.
April 11, 2013
Rated 5.0 out of 5.0 by DUGFIB DUGFIB
CONVENIENT ON/OFF WHEN TRAVELING...
EXCELLENT COFFEE/BREAKFAST IN MORNING...
FRIENDLY/HELPFUL FRONT DESK...
March 31, 2013