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Rated 4.4 out of 5 by 166 reviewers.
Rated 5.0 out of 5.0 by Great place to stay and a perfect location The staff at check in was extremely friendly, offered us cookies and made us feel very welcome. The beds were so comfortable and had lots of fluffy pillows on each bed. The room was really spacious, quiet and clean. We loved this Holiday Inn Express so much, we are staying there again at the end of this month. December 10, 2014
Rated 4.0 out of 5.0 by Good Location During my stay I asked an employee how many football players, fans and coaches he though were in town for the State Tournament. His reply was a short: "I don't know." Wrong answer! This is a lack of interest in the customer and an unwillingness to enter into conversation. I expect more interaction from HI. In the hospitality world the answer "I don't know" is always the wrong answer. In his next job I hope he remembers that. The hotel was excellent and all other employees took the State Football Tournament crowd in stride. December 8, 2014
Rated 5.0 out of 5.0 by Feels like home! Upon entering you are greeted by a smiling familiar face. Spacious rooms. We enjoy our stay and love your cookies! December 6, 2014
Rated 5.0 out of 5.0 by Midway from home to Gatlinburg TN Excellent hotel and service. We travel this route every Thanksgiving season on our way to the mountains and have always stayed at a competing hotel. After this visit at Holiday Inn we wouldn't stay any where else in Cookeville TN. Such close proximity to the Interstate (easy on and off) and surrounded by many brand name restaurants. Clean, comfortable, quiet and staffed by extremely neat and friendly people who go out of their way to assist you. Will most definitely stay here again and highly recommend this hotel to everyone traveling through or visiting this beautiful area of Tennessee. November 30, 2014
Rated 4.0 out of 5.0 by Convenient Location, Nice Staff This property is very convenient to I-40 and the staff are always friendly and helpful. I would recommend this property if you are traveling through this area. November 29, 2014
Rated 5.0 out of 5.0 by A refreshing change of venue Relatively easy access to expressway, clean and quiet rooms, friendly staff, and comfortable beds. Facilities are well maintained and functional. Refreshing change of pace from the low-rent discount roadside accommodations at nearly every highway intersection. November 24, 2014
Rated 5.0 out of 5.0 by Excellent Staff and Attitude toward guest Absolutely love this motel and its staff, they are always trying to make my stay more comfortable and homely. Highly recommend and will be back! November 22, 2014
Rated 5.0 out of 5.0 by Comfortable Bed Beds are especially comfortable after a long day of driving on an especially long trip. November 22, 2014
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