Rated 4.3 out of 5 by 66
Rated 4.0 out of 5.0 by Tb1947 Overall good stay, but lousy tv's
Rooms were very comfortable, but the tv's were awful. Little if any HD programming, and for three straight weeks I was in two rooms alternately. The tv's in those rooms both had some damage to the screens that caused a large shadow that was very distracting. I complained about the first one, and they said they would replace it. I had the same room two weeks later, and it was still there. Staff however was ALWAYS courteous and helpful. Breakfasts were always plentiful and delicious.
November 30, 2013
Rated 5.0 out of 5.0 by Annieh466 Slept wonderfully!
This hotel isn't new; it shows a few dings and some wear, but we found it very clean and comfortable. It was quiet--we heard nothing from outside the room. Often, in a hotel, I am bothered by the heating system turning itself on and off. The heat in our room was easy to set and simply did its job quietly and efficiently. My husband and I gave the place a B+. We'd recommend it and will definitely stay there again.
November 23, 2013
Rated 5.0 out of 5.0 by Randy62 Comfortable bed and great pillows !
Very comfortable bed and super pillows! thanks for a great stay.
November 19, 2013
Rated 2.0 out of 5.0 by MCookeville Smell was too much!
We have used this hotel MANY times and enjoyed the stay. However, this time was different. The perfume smell in the lobby was WAY too much. I could smell it outside the hotel when parking my car. Our guests could not sleep due to the same smell overpowering their room. The room was supposed to have been changed once prior due to the smell. The staff did not seem to care about our complaints either or the fact that we have used this hotel 6+ times a year.
November 18, 2013
Rated 5.0 out of 5.0 by Janet5757 Wonderful, clean and comfy room!
Had a great stay at HIExpress with the fastest check-in I've experienced at any hotel. Very nice, clean and comfortable room - just perfect! Thanks!
October 15, 2013
Rated 5.0 out of 5.0 by BLMZZ28 Very Clean Friendly staff
Hotel is very clean, staff very friendly. Only thing I did not like is the housekeeping staff did not replace the toilet paper when needed. Twice I had to go to front desk to get some.
October 15, 2013
Rated 5.0 out of 5.0 by stephb817 My favorite hotel in Tennesee!
The beds are like sleeping on clouds, the breakfast is excellent, and great service. I stayed at Mt. Juliet Holiday Inn Express and it was like a slump compared to the one in Cookeville. If I need to go to Nashville I will stay in Cookeville and drive to Nashville.
October 9, 2013
Rated 5.0 out of 5.0 by MBH83 Comfortable bed and great service.
We certainly enjoyed our stay at the HIE in Cookesville - We thought the washers and dryers were a welcome addition. We washed all of our dirty clothes and returned home with a clean suitcase full, after a great vacation. Thank you so much. Bed was great.
October 4, 2013