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Rated 4.3 out of 5 by 107 reviewers.
Rated 1.0 out of 5.0 by Reservation promised late checkout, hotel declined The hotel was decent amenities wise. When reserving I asked if I could have a late checkout at 4:00 pm. The reservation personnel said that since I will be checking late (I checked in at 1:00 am), I could stay late till 4:00. I assumed that the hotel would be informed. Cut a long story short, the hotel declined to honor the promise. If I had known this, I would have booked a cheaper room for 2 days and not a suite. July 11, 2014
Rated 5.0 out of 5.0 by Cookeville Stay I was driving with my family and needed a place to stay for a few hours to get off the road and get some rest. By luck I found this property and had rewards points available to stay. What a beautiful property. The rooms were spacious and laid out in an open style. The bed was comfortable and there were plenty of pillows. We only stayed for about 6 hours but I will definitely return here for a full stay. In the morning we had a breakfast that rivaled most buffets I have seen. There was a choice for everyone and the portions were enormous. I highly recommend the property to anyone in the area or coming to the area. July 7, 2014
Rated 5.0 out of 5.0 by Cookeville Holiday Inn Express We stayed at this hotel for one night. Everything was nice. The beds were very comfortable and we appreciated the cleanliness of the hotel. We would stay at this location again. July 2, 2014
Rated 5.0 out of 5.0 by Great accommodations The breakfast bar had a nice variety, the breakfast area was spacious. We loved the room and the comfortable beds. All the staff we met or came in contact with was pleasant and courteous. We would highly recommend this location, and if we are in the area again it will be our first choice to stay. July 2, 2014
Rated 5.0 out of 5.0 by Comfortable Enjoyed the larger room and larger bathroom. Bathroom lighting is pretty dim. Location was a bit of a concern becuase next to gas station where big rigs gas up. We were on other side of hotel and didn't experience problems with noise. June 30, 2014
Rated 4.0 out of 5.0 by nice hotel nice hotel provides all one would expect from a HI Express June 28, 2014
Rated 5.0 out of 5.0 by Had a couple issues with bathroom, potty hard to flush and bath tub didn't want to drain. Told front desk and they seems to care Staff was really friendly and helpful. Gym equipment is ok but need s more. June 26, 2014
Rated 5.0 out of 5.0 by Easy reservation on the road, excellent in and out I was going from Texas to Virginia and stopped at Cookeville for rest/sleep. Very easy to reserve a room at 4PM and check in at 8PM. Good night's rest, peaceful. Breakfast offered good healthy choices. Checked out by 7AM. June 26, 2014
Rated 5.0 out of 5.0 by Great hotel Loved the free use of laundry facilities. The rooms were comfortable and so were the beds. June 12, 2014
Rated 5.0 out of 5.0 by traveling 107 Enjoyed the stay at this location. Wish they had a whirlpool. June 9, 2014
Rated 4.0 out of 5.0 by Hogg Ralley My misfortune to attend a location during the HOGG Ralley with loud motor cycles and loud music has nothering to effect the quality of the Holiday Inn or the property and location. I am also a bike rider so I do understand, only when I cannot sleep due to loud music was my only low score. I first search out Holiday Inn Express where ever I go. June 2, 2014
Rated 3.0 out of 5.0 by AC needs repair as well as internet. See Survey Fix the ac and internet and Hotel would be fine. On our return trip we stayed at Holiday Inn Express in Crossville it was awesome. June 1, 2014
Rated 1.0 out of 5.0 by Within 50 yards of Truck Stop Gas Pumps Gold IHG Member gets no better treatment here. Apparently two sides to building. I was assigned the truck stop side, trucks fueling all night. Do not stay here unless you call the desk first and make sure you are on the good side. Also no egg dish at breakfast and Orange juice ran out at 7:45 AM. May 19, 2014
Rated 1.0 out of 5.0 by Relax I prefer Holiday inn express because of the comfort , cleanliness and the expectation of getting a restful nights sleep, I departed with 2 out of 3 having a location next to a truck stop fueling station afforded me a very restless night due to the noise level of big rigs going in and out all night I will still seek out Holiday Inn locations as my job requires travel but this location will not be on any future trips. May 16, 2014
Rated 5.0 out of 5.0 by Business Week Excellent all around. This remote location is a diamond in the ruff. Sleep quality, staff, room cleanliness, location- all top notch. Food is excellent and as a rare treat, they mix greens in with the scrambled eggs! Hallways smell fresh and clean and linens are cool and comfy. Only down sides- fitness center is lacking- two older treds and stationary bike. They need free weights and a pulley system- room staff are great and if you haven't already- MEET MAX! He is the BEST deck clerk/concierge ever! April 28, 2014
Rated 5.0 out of 5.0 by Well Maintained Lovely Hotel We generally try to stay at a Holiday Inn Express when we travel. This was the 3rd hotel we stayed at during our 10 day trip. Everything was just great. Just be prepared to hear I-40 traffic noise. There is no way to get away from it, no matter where you stay in the hotel. There are at least 6 other main hotel chains in the same vicinity and, I'm sure, they all suffer from the same semi-truck noise on that busy interstate. Bring ear plugs if you are a light sleeper! April 26, 2014
Rated 5.0 out of 5.0 by Max was great! Overall outstanding stay experience. Good location with several restaurants close. Nice part of the country. Max was great to keep my room available even though I arrived very late. April 25, 2014
Rated 5.0 out of 5.0 by Good Place to Stay Holiday Inn Express of Cookeville, Tennessee offers a clean safe place to stay. During this stay, the mattresses on an upper floor were being replaced. This shows a caring attitude from management toward their guests. Making sure that guests have a comfortable sleep area is important. Breakfast menu items changed a bit each day. The variety was appreciated. Scrambled eggs plus a meat choice was a standard as were cereals, toast, yogurt, fruit, and waffles. Coffee, tea, milk, and juices were also available each day. Sausage and gravy was one of the changes which was greatly enjoyed over biscuits and as a topping for the scrambled eggs. Hotel staff consistently exhibited a caring attitude toward guests. When approached with a need, staff members were quick in trying to meet that need. This type of attitude is long remembered. April 20, 2014
Rated 5.0 out of 5.0 by Good Service! This place offers good service and a good place to stay. Hot breakfast is included also. We noticed during our stay that mattresses were being replaced. Routine mattress replacement shows that owners/staff care about guest comfort. Everything needed was done when and as needed during our stay. April 8, 2014
Rated 5.0 out of 5.0 by Home away from Home I have stayed here several times and have always been made to feel welcome. From Jay at the desk to the housekeeping staff, it has always been a great stay. Would recommend this hotel for everyone while in the Cookeville area. They were especially kind during the passing of my father last year as well. April 7, 2014
Rated 5.0 out of 5.0 by nice stay It was a enjoyable stay , staff was freindly , breakfast was good , all in all it was a very good stay. March 29, 2014
Rated 5.0 out of 5.0 by Convient, comfortable, friendly staff Stayed one night in a suite for a business call. Great job by the staff to ensure I was comfortable. Offered to assist with getting an early breakfast since I had an early flight out of Nashville which is 70 miles away. Suite came with a refrigerator and microwave. Hotel was very clean and well kept. Location is right off I-40 in Cookeville. Will stay again. March 24, 2014
Rated 4.0 out of 5.0 by Good for one night This place was fine for just staying one night, however, I would probably try and find another place if I was staying longer. The work-out facility was very limited. My husband is a tall big man and the machines couldn't handle his size. (He is just a little overweight). The front desk was very busy. The worker was doing wonderfully but help would have been nice for him as well as all the people that were waiting (both in line and on the phone). The room was comfortable and predictable. The temperature worked well so that was definitely a plus. Overall, if I had to stay in Cookeville again for one night I would probable stay at the Holiday Inn. March 20, 2014
Rated 3.0 out of 5.0 by No Parking This is just an average property. I did not like the fact that they let three pickup trucks with work trailers park the long way up close to the building. They took up at least 10 spaces and I had to park far away and walk in the rain. February 25, 2014
Rated 3.0 out of 5.0 by Hot water Showered in am with lukewarm water. Told front desk. He said that it was fixed yesterday. He wanted to check my room. Guess he thought I was stupid. Comes back and says its lukewarm like that's not bad. Guess they should have checked yesterday. How much of room cost is hot water? Send check. Two consecutive poor experiences in a row. February 24, 2014
Rated 4.0 out of 5.0 by Road Trip My family traveled from a fairly long distance and we were tired, stopped here late at night and we were welcomed right on in. February 22, 2014
Rated 4.0 out of 5.0 by Don't look for the usual breakfast! Our stay in Cooksville was an enjoyable experience until we went down for breakfast. You would not think 8:30 is too late to go for a breakfast. But we found we were too late. Only 3 fold over eggs were still available. They were definitely leftover from a morning under the lights. 5 lonely pieces of bacon was also waiting for someone to take them. Did we come at an important transitional time? Nope, we came at the time the person taking care of selections was headed outside with another employee for a smoke break. Shame, shame, shame! February 15, 2014
Rated 5.0 out of 5.0 by Feels Like Family It is a great experience to stay at this Holiday Inn Express. They make you feel like family every step of the way. A great night's sleep is guaranteed on the comfortable beds and varying pillow softness or firmness. The Free Breakfast gets your day off to a great start. January 14, 2014
Rated 3.0 out of 5.0 by Expect to pay more than avg. Even online RSVP with IHG membership! We paid more here than Nashville or Knoxville, Tn., or New Braunfels, Texas No indoor heated pool or hot tub. Basic hotel, no frills. Just over priced but, Comfortable beds. January 12, 2014
Rated 5.0 out of 5.0 by quality place Excellent room, very clean including huge really nice bathroom and fancy. Looked brand new. Bed was really comfortable January 7, 2014
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