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Rated 4.4 out of 5 by 148 reviewers.
Rated 5.0 out of 5.0 by Home away from Home I have stayed here several times and have always been made to feel welcome. From Jay at the desk to the housekeeping staff, it has always been a great stay. Would recommend this hotel for everyone while in the Cookeville area. They were especially kind during the passing of my father last year as well. April 7, 2014
Rated 5.0 out of 5.0 by nice stay It was a enjoyable stay , staff was freindly , breakfast was good , all in all it was a very good stay. March 29, 2014
Rated 5.0 out of 5.0 by Convient, comfortable, friendly staff Stayed one night in a suite for a business call. Great job by the staff to ensure I was comfortable. Offered to assist with getting an early breakfast since I had an early flight out of Nashville which is 70 miles away. Suite came with a refrigerator and microwave. Hotel was very clean and well kept. Location is right off I-40 in Cookeville. Will stay again. March 24, 2014
Rated 4.0 out of 5.0 by Good for one night This place was fine for just staying one night, however, I would probably try and find another place if I was staying longer. The work-out facility was very limited. My husband is a tall big man and the machines couldn't handle his size. (He is just a little overweight). The front desk was very busy. The worker was doing wonderfully but help would have been nice for him as well as all the people that were waiting (both in line and on the phone). The room was comfortable and predictable. The temperature worked well so that was definitely a plus. Overall, if I had to stay in Cookeville again for one night I would probable stay at the Holiday Inn. March 20, 2014
Rated 3.0 out of 5.0 by No Parking This is just an average property. I did not like the fact that they let three pickup trucks with work trailers park the long way up close to the building. They took up at least 10 spaces and I had to park far away and walk in the rain. February 25, 2014
Rated 3.0 out of 5.0 by Hot water Showered in am with lukewarm water. Told front desk. He said that it was fixed yesterday. He wanted to check my room. Guess he thought I was stupid. Comes back and says its lukewarm like that's not bad. Guess they should have checked yesterday. How much of room cost is hot water? Send check. Two consecutive poor experiences in a row. February 24, 2014
Rated 4.0 out of 5.0 by Road Trip My family traveled from a fairly long distance and we were tired, stopped here late at night and we were welcomed right on in. February 22, 2014
Rated 4.0 out of 5.0 by Don't look for the usual breakfast! Our stay in Cooksville was an enjoyable experience until we went down for breakfast. You would not think 8:30 is too late to go for a breakfast. But we found we were too late. Only 3 fold over eggs were still available. They were definitely leftover from a morning under the lights. 5 lonely pieces of bacon was also waiting for someone to take them. Did we come at an important transitional time? Nope, we came at the time the person taking care of selections was headed outside with another employee for a smoke break. Shame, shame, shame! February 15, 2014
Rated 5.0 out of 5.0 by Feels Like Family It is a great experience to stay at this Holiday Inn Express. They make you feel like family every step of the way. A great night's sleep is guaranteed on the comfortable beds and varying pillow softness or firmness. The Free Breakfast gets your day off to a great start. January 14, 2014
Rated 3.0 out of 5.0 by Expect to pay more than avg. Even online RSVP with IHG membership! We paid more here than Nashville or Knoxville, Tn., or New Braunfels, Texas No indoor heated pool or hot tub. Basic hotel, no frills. Just over priced but, Comfortable beds. January 12, 2014
Rated 5.0 out of 5.0 by quality place Excellent room, very clean including huge really nice bathroom and fancy. Looked brand new. Bed was really comfortable January 7, 2014
Rated 5.0 out of 5.0 by An altogether pleasant experience! We enjoyed our stay at the Cookeville Holiday Inn Express. The staff was wonderful, especially the manager, I believe his name was Joseph, who went out of his way to be helpful. The room was comfortable & clean. I would definitely stay here again! December 23, 2013
Rated 5.0 out of 5.0 by The Little Extra Things We really enjoyed our stay. There was 4 or 5 waste baskets in the room. The shower area was roomy. The shower head was great even gives a back massage. The mattress on the bed very comfortable and deep. There was a frig and microwave too. There was a recliner chair. All the extra little things to make our stay very nice. Even the breakfast was a buffet not just a continental breakfast. Thanks again, we will be back. December 18, 2013
Rated 5.0 out of 5.0 by Very clean and affordable This hotel was very nice. Pleasant staff, clean room, nice breakfast, would stay again. December 17, 2013
Rated 4.0 out of 5.0 by Overall good stay, but lousy tv's Rooms were very comfortable, but the tv's were awful. Little if any HD programming, and for three straight weeks I was in two rooms alternately. The tv's in those rooms both had some damage to the screens that caused a large shadow that was very distracting. I complained about the first one, and they said they would replace it. I had the same room two weeks later, and it was still there. Staff however was ALWAYS courteous and helpful. Breakfasts were always plentiful and delicious. November 30, 2013
Rated 5.0 out of 5.0 by Slept wonderfully! This hotel isn't new; it shows a few dings and some wear, but we found it very clean and comfortable. It was quiet--we heard nothing from outside the room. Often, in a hotel, I am bothered by the heating system turning itself on and off. The heat in our room was easy to set and simply did its job quietly and efficiently. My husband and I gave the place a B+. We'd recommend it and will definitely stay there again. November 23, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great pillows ! Very comfortable bed and super pillows! thanks for a great stay. November 19, 2013
Rated 2.0 out of 5.0 by Smell was too much! We have used this hotel MANY times and enjoyed the stay. However, this time was different. The perfume smell in the lobby was WAY too much. I could smell it outside the hotel when parking my car. Our guests could not sleep due to the same smell overpowering their room. The room was supposed to have been changed once prior due to the smell. The staff did not seem to care about our complaints either or the fact that we have used this hotel 6+ times a year. November 18, 2013
Rated 5.0 out of 5.0 by Wonderful, clean and comfy room! Had a great stay at HIExpress with the fastest check-in I've experienced at any hotel. Very nice, clean and comfortable room - just perfect! Thanks! October 15, 2013
Rated 5.0 out of 5.0 by Very Clean Friendly staff Hotel is very clean, staff very friendly. Only thing I did not like is the housekeeping staff did not replace the toilet paper when needed. Twice I had to go to front desk to get some. October 15, 2013
Rated 5.0 out of 5.0 by My favorite hotel in Tennesee! The beds are like sleeping on clouds, the breakfast is excellent, and great service. I stayed at Mt. Juliet Holiday Inn Express and it was like a slump compared to the one in Cookeville. If I need to go to Nashville I will stay in Cookeville and drive to Nashville. October 9, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service. We certainly enjoyed our stay at the HIE in Cookesville - We thought the washers and dryers were a welcome addition. We washed all of our dirty clothes and returned home with a clean suitcase full, after a great vacation. Thank you so much. Bed was great. October 4, 2013
Rated 5.0 out of 5.0 by Staff was Great Very nice clean room, very please. Affordable, and the breakfast buffet was great. When I visit in the near future, this hotel of course will be my first choice. October 2, 2013
Rated 5.0 out of 5.0 by Pleasantly surprised! Very nice hotel, well run. No smoking policy was a big plus. Breakfast was very good. October 2, 2013
Rated 4.0 out of 5.0 by Good place to rest your head! The location is great as it is just off I-40 and close to restaurants and shopping (Sam's is very close). Hotel staff is very nice and helpful. Room was very nice with an excellent shower. Good chair to read or watch TV in room as well as refrigerator and microwave. I got a pizza from downstairs and had it for dinner that night. All in all, a good night at a good price and of course, you have those absolutely wonderful cinnamon rolls for breakfast. How can you go wrong!! October 1, 2013
Rated 5.0 out of 5.0 by Clean Room The room was clean and quiet. The bed comfortable. Staff friendly and good choice of breakfast items. We will stay again for sure. October 1, 2013
Rated 5.0 out of 5.0 by The Best Everything was great, the room, the staff, the food, I will return September 30, 2013
Rated 2.0 out of 5.0 by Poor room cleanliness but excellent staff service The room was awful the carpet always felt damp and the pillow cases smelled like sweat which did not come from me. Thought overall room cleanliness was poor. Employee service was friendly and helpful September 30, 2013
Rated 3.0 out of 5.0 by No hot water Awoke on Monday morning to find a hot water tank wasn't working. Since there was no on-call maintenance, employee or contractual, no one got a hot shower or shave before we left at 8:30. To save a buck, customers suffered!! Won't stay here again. September 22, 2013
Rated 3.0 out of 5.0 by not the best HIE owner cheaping out on some things - filled in the hot tub with concrete! September 21, 2013
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