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Rated 4.2 out of 5 by 42 reviewers.
Rated 5.0 out of 5.0 by Friendly Staff - A Good Night's Sleep I have stayed several times in this hotel and come back because it is a comfortable place to spend the night. The staff is professional and ready to help. Rooms are clean, bedding very comfortable. The only oddity is that there is no portico to drive under in in climate weather to unload bags, check in, etc. And, to get from the parking lot to front entrance, you have to bump your roller bag over a couple of curbs to get there. A small inconvenience that can't be changed without redesigning the hotel (my guess is that it was another building originally). To me the excellent quality of care and cleanliness trumps the inconvenience. May 27, 2014
Rated 4.0 out of 5.0 by Nice clean hotel Very friendly staff. Clean rooms. Would recommend. April 16, 2014
Rated 1.0 out of 5.0 by Room Cleanliness disgusting Checked in to the room early afternoon and my wife showered for a function that evening.As she was drying off,she noticed something dark on the tile.She used her wet towel to wipe it,and guess what,feces on the floor.Nothing more disgusting that that!! Now you begin to wonder what else has not ben cleaned in the room.We found a shampoo bottle under the lounge chair,so we figured the rug was not vacuumed. While I was showering,the TV went out my wife called the front desk,they came right up,fixed the TV and she handed her the soiled towel.She was disgusted as we were,but nothing was done to clean the room or compensate us in any way. April 14, 2014
Rated 5.0 out of 5.0 by Great location, super staff This is a perfect base for business travel on the north side of 'the cities'. The staff is cheerful, efficient and knowledgeable. April 4, 2014
Rated 2.0 out of 5.0 by Below Par for a Holiday Inn Express I was disappointed by my stay this week. I stay in IHG Hotels including the Holiday Inn Express extremely frequently and can honestly say this was the worst I have stayed in. On my first night I found the trash cans had the previous occupants rubbish in. The first morning's breakfast selection included cold coffee - which a number of guests complained about - but not materialised. A number of items were missing from the standard selection so a poor choice of food. I returned to my room one night from a days work to find my room unlocked. The cleaner had obviously failed to shut the door properly. Fortunately nothing was missing. Apart from the cheery greeting on arrival there was none of the usual chearfulness from the staff. Obviously issues at this hotel!!!! March 12, 2014
Rated 5.0 out of 5.0 by Home away from Home I've stayed at this HIE many times for business related travel. The staff is absolutely wonderful and really makes the experience excellent. The hotel is kept up well even though it's an older property. There are several restaurants and shopping within the area, however, none within walking distance. I would recommend this hotel especially for business related stays. March 12, 2014
Rated 5.0 out of 5.0 by great stay as usual Another great stay. Great hotel. Friendly staff. Stayed here while I was in town working. I worked nights and was able to sleep all day without being disturbed. Will be back again. February 16, 2014
Rated 5.0 out of 5.0 by Great location and fabulous staff This property is close to a wide variety of restaurants. The staff is very accommodating and well informed. February 9, 2014
Rated 5.0 out of 5.0 by Shelly was the best night desk person ever!! This was a very nice hotel, bed comfy, room was very roomy, breakfast was excellent. Shelly (whose last name I don't remember) she was extremely friendly and checked us in with great efficiency. People help make experiences better and she did just that so kudos to Shelly she was much appreciated. My husband and I really enjoyed our stay. December 17, 2013
Rated 5.0 out of 5.0 by Great place to stay! The staff is cheerful and very accommodating! Breakfast bar is fantastic. Lots of selection and hot fresh food every day! Rates are very reasonable. Housekeeping and maintenance are on top of everything and any requests or issues are taken care of ASAP. We have stayed here several times to see family and I can't say enough good things about this hotel. I have found this establishment to be one of the best places I have stayed and will continue to do so whenever in town. Thanks gals &guys! December 17, 2013
Rated 4.0 out of 5.0 by Great Place to Stay Rooms were clean and comfortable. The breakfast was very good, and the biscuits and gravy were surprisingly good. I give 4 stars for the breakfast alone! Overall a great stay and very friendly staff. December 14, 2013
Rated 5.0 out of 5.0 by best HI Express Have stayed in a lot of hotels and HI Expresses..... this one is the best for sure - quiet and comfortable and clean and friendly. December 1, 2013
Rated 5.0 out of 5.0 by Outstanding service This is a nice hotel but what makes it outstanding is the extremely genuine friendly service from Shelly at the front desk. She is by far the best I have come across at any of the hotels I have been to including the high dollar ones. Always a pleasant stay at Coon Rapids. November 17, 2013
Rated 4.0 out of 5.0 by Had a very nice stay Enjoyed the Business Center, pool and hot tub! Very nice stay. November 3, 2013
Rated 3.0 out of 5.0 by Poor attention to detail No shampoo in room. This is a basic that should never be missed by housekeeping. October 27, 2013
Rated 4.0 out of 5.0 by ROOM AND SERVICE STAFF VERY GOOD we recently stayed during the first week of October and enjoyed the hospitality very much ,would recommend to anyone wanting to stay in the coon rapids area ,room and staff above average especially compared to another hotel we stayed at the week before in los angeles.we will be back October 21, 2013
Rated 3.0 out of 5.0 by Coons Rapid Stay Pros- Front desk staff was outgoing and friendly, wifi, hot water. Cons - Room shower drain did not work, room wasn't cleaned well daily, food/drink in vending machines were all expired, same breakfast choices daily, one room light did not work, had someone elses food leftover in the mini fridge. October 7, 2013
Rated 4.0 out of 5.0 by Comfortable stay and good service Good stay with appropriate customer service. Location is at convenient distance from my work location. September 24, 2013
Rated 4.0 out of 5.0 by Nice Weekend Stay My wife and I had a better than expected experience staying at the Holiday Inn Express in Coon Rapids, MN. The room was spacious and comfortable and the staff was welcoming and very friendly. I would recommend the place unhesitatingly to friends. August 31, 2013
Rated 5.0 out of 5.0 by Very clean & comfortable Stayed here 2 nights while visiting Mn State Fair. Friend of ours was one of the livestock judges & we shared car so wanted to be somewhat close to Roseville area where fair put them up. Was cheaper than places closer to fair. Hotel is an older Holiday Inn but very clean. Bed was excellent. Breakfast pretty typical but adequate. Would recommend. August 27, 2013
Rated 5.0 out of 5.0 by Best staff on the planet!! My g.p.s. took a dive at the airport, had no idea where I was except I knew I was lost. I called the desk and told the lady I was lost. She said describe something which I did and she said I know just where you are. I was 30 miles out and she got me there in no time at all. I highly recommend this Holiday Inn Express to everyone. Thanks folks. Gary... August 19, 2013
Rated 5.0 out of 5.0 by Great service I've stayed numerous times over the years and I believe it gets better every time! Highly recommend it to anyone! August 7, 2013
Rated 5.0 out of 5.0 by On business. The room was quite comortable and the staff was excellent. As mentioned in the title, the staff were all very friendly. The room was extremely comfortable and clean. The breakfast was cooked perfectly. I highly recommend this hotel. August 3, 2013
Rated 2.0 out of 5.0 by had to buy an air mattress My teenaged daughter and son and I have stayed many times; this was the first time (despite request when booking) a rollaway was unavailable for our 2Q room. No upgrade available either, so off to WalMart (a mile south). Some sort of email warning should occur when important requests like this can't be fulfilled. August 2, 2013
Rated 5.0 out of 5.0 by King suite We had the kind suite and would recommend this room to anyone staying more than 1 night. July 29, 2013
Rated 5.0 out of 5.0 by Exceptionally clean and great service I enjoy coming to the HIE in Coon Rapids. Always great service! June 16, 2013
Rated 4.0 out of 5.0 by Very nice hotel The hotel was very clean and the staff was very professional and helpful. I would definitely refer this hotel to my friends and family. May 10, 2013
Rated 5.0 out of 5.0 by Comfortable room all the way around Very nice room and very comfortable. The bed was awesome. The bed is the most important thing I believe. April 6, 2013
Rated 5.0 out of 5.0 by Good Service The staff was very caring and helpful. The front desk staff when above to make our accommodation very nice.. March 30, 2013
Rated 2.0 out of 5.0 by visit stayed for three nights this trip and the hot tub was down all three days. Had a heavy snowfall over night and early morning. Reeturned to the hotel at 4pm and the lot was still not plowed. Not good when your dragging your stuff through 10 inches of drifted snow. March 11, 2013
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