Rated 3.9 out of 5 by 65
Rated 2.0 out of 5.0 by PJump Good and Bad
This room was large, clean, and comfortable. However, the hotel did not meet my needs nor did it meet the ADA standards. I am recovering from a broken leg. After the power was out, the elevator did not work (with no Out of Order sign). The stairs nearest the lobby did not have hand rails, making my movement difficult. While we were offered a room on the ground floor, we were also assured the elevator would be fixed in the morning--which it was not. The desk clerk in the morning was very rude when I mentioned they were out of compliance. while her words apologized for the inconvenience, her demeanor certainly did not. The courtesy of the employees is also important in the service industry. (and, unfortunately, the yogurt I opened for breakfast was out dated and spoiled.)
September 19, 2014
Rated 4.0 out of 5.0 by LennyD Very Pleasant-Friendly Staff-Very Good Full Breakfast
I have stayed here several times. The staff is very friendly and pleasant. The rooms are very clean and comfortable and the full breakfast is very good. We only experienced a few minor problems and each one was corrected quickly when we notified the staff. I would definitely recommend this location.
September 11, 2014
Rated 4.0 out of 5.0 by Doc Savage Nice place to stay. Bring your own cooler.
Everything was great except for the in room refrigerators.
We stored our Salmon in the refer box and it did not stay cold enough so we lost 50% of the catch. (install better refrigerators)
September 8, 2014
Rated 5.0 out of 5.0 by Broncoberry 1 of the 250
Excellent choice...clean, comfortable and easy! The HI Express offers dependable and consistent value for any travel. Highly recommend the HI Express be added to your selection choice for your next trip.
August 31, 2014
Rated 5.0 out of 5.0 by Michelle & Frank Customer Service Champs
We stayed at this hotel three different times this summer as we moved a friend from LA to Portland. We cannot say enough great things about the manager, Michelle. Although the hotel was under going a remodel refresh update throughout the summer which we were subject to the construction happening there - - Michelle and her staff made up for any inconvenience that we endured with literally some of the best customer service we have ever had in 20 years staying with Holiday Inn properties. In our opinion, Michelle is a IHG Super Star!!! She truly understands customer service and would make an incredible trainer for the IHG brand. From our welcome check in, friendly conversation throughout our stay, knowing us by name when we came & went and working around our travel schedule to accommodate both early and late arrivals - we were sincerely impressed!
This property is easy to access right off the I-5 freeway. You can hear a bit of traffic noise if you are a super light sleeper. Ask for a room on the opposite side of the freeway which we did on our second & third stay and it seemed to make a difference. The hotel does have an over sized parking lot which is ideal for moving trucks, RV or campers if you are traveling with a long load. The room was right on par with what you would expect for a Holiday Inn Express. The remodel definitely refreshed this property with an updated look. The breakfast bar was fresh and the service in the morning was helpful and friendly.
August 23, 2014
Rated 5.0 out of 5.0 by flafan44 Next best thing to being home (maybe even better)!
Everything at this hotel was above and beyond my expectations, from the abundant water in the shower, the soft fluffy towels, the bed I didn't want to leave and the breakfast I thought I would miss but didn't due to my early checkout time. For someone who travels for a living it was the next best thing to being home. I highly recommend this hotel.
August 22, 2014
Rated 5.0 out of 5.0 by Dmtoney Air conditioner
My only complaints have to do with noise. The air conditioner was very noisy when cycling on and off. When I turned it off the outside noise was terrible. Sleeping was a bit hard.
August 13, 2014
Rated 5.0 out of 5.0 by mary0000 Fantastic stay
Everything was wonderful at this hotel. Clean, comfortable
August 11, 2014