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Rated 4.4 out of 5 by 42 reviewers.
Rated 5.0 out of 5.0 by Home away from home I spend a lot of nights away from home staying in a hotel. I can honestly say that staying at the Cortland Holiday Inn Express is the closest thing to being home. The staff are warm, friendly, knowledgeable and go out of their way to make sure all guest are comfortable. I was even asked by the night clerk if I would like her to clean the snow off of my car! The best hotel in Cortland, by far!! December 22, 2013
Rated 4.0 out of 5.0 by reception party We attended a wedding reception in Homer, N.Y. Our stay at your hotel was very good except for the young girls dance studio that stayed across the hall from us. They turned out to be very noisy both late at night and early the next morning. The breakfast staff did an outstanding job keeping up with the demand for food and drink from the regular travelers along with the dancers and a college girls field hockey team. As usual the breakfast meal was outstanding especially since I was lucky enough to get my food before the big rush. The front desk reception was excellent as we given our room keys early so we could prepare for the reception. We know that you have to clean the rooms as soon as you can but vacuuming at 0900 in the morning is a little early. October 26, 2013
Rated 4.0 out of 5.0 by Excellent room, but loud. The property, room and staff were all great; but the walls are very thin as noise from next door and above was quite noticeable and disruptive. October 26, 2013
Rated 5.0 out of 5.0 by Clean, new and well designed rooms and functions Staff was very friendly and my wife noticed how the breakfast attendant went out of her way to serve a father with two young boys after the breakfast hour was past. She went into the back to get hot and cold food so they could enjoy a good breakfast..she did NOT have to do this but went out of her way ! The beds and pillow were the best we have ever slept on! Excellent stay and my wife can be extremely critical but she found NOTHING wrong! I just wish I personally did my homework about local running races since I found a 1/2 marathon finishing up a few blocks from the hotel..will try to make it next year for our college visit! October 23, 2013
Rated 5.0 out of 5.0 by Pleasant Surprise Our entire experience at the Holiday Express was good... accommodations are clean, fresh and comfortable. October 17, 2013
Rated 4.0 out of 5.0 by great customer Service and very clean A new hotel with friendly front desk staff. The room was very clean, bed, pillows very comfortable. New and update decor. The only negative is the noise level. You can hear the metal room doors slam close. Hearing people coming and going can be annoying. It seems that they could work on the Acoustics. October 16, 2013
Rated 5.0 out of 5.0 by Clean hotel and friendly service. We enjoyed our stay and would return next time we visit Cortland. October 2, 2013
Rated 5.0 out of 5.0 Great Experience I had a great experince. Check-in/out was was easy and attendant was very friendly. The room was clean, the bed was comfortable and the breakfast was great. I would highly recommend. October 1, 2013
Rated 5.0 out of 5.0 by EXCELLENT EXPERIENCE OUR STAY WAS VERY ENJOYABLE. THE STAFF WAS GREAT, ROOM WAS VERY NICE AND COMFORTABLE AND BREAKFAST, THE BEST SET UP AND VARIETY I'VE EXPERIENCED . September 25, 2013
Rated 1.0 out of 5.0 by fire alarm fire alarm went off in the morning but there was no fire and the elevators were not working after the fire trucks left. I was late for work and missed a very important conference call. September 13, 2013
Rated 4.0 out of 5.0 by Good, functional hotel. It was back-to-school weekend so the hotel was busy and prices were higher than I would usually expect to pay for HIE. Otherwise our experience was generally good. August 31, 2013
Rated 1.0 out of 5.0 by NO SLEEP At 130 in the morning someone from the staff thought it would be a good idea to have a locksmith beat on the door across the hall from us for about an hour and a half August 27, 2013
Rated 5.0 out of 5.0 by comfortable and clean Stay a night when taking kids to visit Cornell. The hotel was quite new and located near freeway entrance. Room was clean. Typical Holiday Inn Express breakfast with hot pancake and some. August 5, 2013
Rated 5.0 out of 5.0 by Incredible Service and the whole Hotel had that "New Car Smell" Great Hotel, Service was phenominal, neat, clean with a great Breakfast bar. Jessie did a great job of making sure I got everything I needed. Forgot my toothbrush - no problem. Recieved a little bag of "Rewards Club" goodies. July 16, 2013
Rated 4.0 out of 5.0 by Very comfortable Clean and comfortable environment. Great service and friendly staff. I admired the breakfast staff for her ability to keep on top of things, especially when items were running low. She was there all alone and was able to clean and replenish supplies without anyone having the need to ask. I would definitely recommend this hotel. July 10, 2013
Rated 5.0 out of 5.0 by very nice Rooms were either new or newly renovated. Either way it was a very good experience and I would stay here again. June 28, 2013
Rated 5.0 out of 5.0 by Great Stay We just stayed for one night, the beds and pillows were very comfy and the room was great and the area was very quiet. This Holiday Inn Express was perfect and we were very happy. Everything here was very clean, breakfast was very good considering it was free. Thumbs up. June 20, 2013
Rated 5.0 out of 5.0 by Thanks!!! I have to say Thank You to this Holiday Inn for making a very hectic trip turned relaxed into an instant. I need to Thank Marrianne (sp?) and the staff there at the Cortland Holiday Inn for being so kind and supportive towards a group of 26 people who arrived by bus after a very long har day...She was so kind to each person and made them feel at home. It was unbelievable she put the fun back in the trip.. Thank You so much Sincerely, Terry Natural Fit Group (june 4th) June 10, 2013
Rated 5.0 out of 5.0 by Great stay! Overnight stay for a college graduation, a wonderful restful night stay, the MOST comfortable bed, clean & smelled so fresh!! Great coffee in the morning, breakfast selection ok, not very hot. More fresh fruit would be nice. Loved our stay! May 24, 2013
Rated 5.0 out of 5.0 by Most comfortable room on our weeklong trip The room we had was spacious, the bed was comfortable, the amenities were great (wifi, breakfast, nice desk in room). The hotel staff was friendly but best of all was the price. We got so much more for our money at this hotel compared to other places we stayed on our vacation. May 12, 2013
Rated 4.0 out of 5.0 by Modern smart Hotel For me the hotel is in a great location, about half way between Canada and places like NY City etc. The hotel is always very well kept, clean and modern, rooms are always spotless. My only complaint was last time I stayed, I called ahead and made a reservation , arriving about an hour later, I checked in presenting my Platinum rewards card, was given no recognition of being Platinum status and any of the benefits that go with it. I filled out the comment card and asked for a call back...never got a call back or even an e-mail. April 29, 2013
Rated 5.0 out of 5.0 by friendly staff and new facility The girls at the front desk were very nice and fun the breakfast was super nice. this hotel is like new and clean. A+. March 30, 2013
Rated 5.0 out of 5.0 by Comfortable, Clean and pleasant property I would rate my overall experience of my stay at this property as an A+. Helpful - friendly staff, clean rooms, nice breakfast. I highly recommend this property. Very relaxing stay! March 22, 2013
Rated 1.0 out of 5.0 by unruly guests We arrived about 10:30pm and found a party going on in the lobby- our room was right next to the lobby. When we inquired, the front desk told us that they would be done by 11 and if not, they would ask them to end the festivities. This was not done and the noise- party, running in the hallways- continued after 1am. The staff at the hotel did not handle this well and continually told us they were addressing it. When we complained upon check out,we were told they tried, but the group resisted. Why weren't they kicked out for not following the rules? Really did not sleep due to this!! March 8, 2013
Rated 4.0 out of 5.0 by NCTrip Great stay again only recommend a little variety at breakfast and other juices to choose from. March 1, 2013
Rated 4.0 out of 5.0 by Traveling South We stayed on our way down and on the way back. Great location, very comfortable, great service. My only request would be to add different juices to the breakfast selection such as cranberry. Flavored creamers would be nice as well. Different food selections would make it much better. February 25, 2013
Rated 5.0 out of 5.0 by Nice Clean Hotel very nice hotel..bed was comfortable....pillows wherer a little too hard for my liking....overall will stay again just bring my own pillows. January 27, 2013
Rated 5.0 out of 5.0 by 2nd stay and still great This is a great hotel for families and/or quick overnight stays. My daughter and I have stayed twice now overnight for gymnastics meets. The rooms are clean, the staff is wonderful, they even opened the free breakfast early so our little gymnasts could eat before we checked out at 7:30! We will stay here again and again! January 16, 2013
Rated 4.0 out of 5.0 by Pleasant Staff, comfortable accomodations My wife and I recently stayed at the Holiday Inn Express in Cortland, NY. We arrived late and left early the next morning, but our stay was comfortable and enjoyable. The breakfast cinnamon rolls were the best I've ever had. November 27, 2012
Rated 5.0 out of 5.0 by good long-term stay I needed to stay for an extended consulting visit and the staff and facilities at the Cortland Holiday Inn were both friendly and helpful in making my stay an excellent experience November 21, 2012
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