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Rated 4.5 out of 5 by 105 reviewers.
Rated 5.0 out of 5.0 by Good location and friendly staff We needed a hotel for a one night stay and were very nicely greeted upon arrival. Staff here is smiling, friendly and courteous. Hotel is very clean, secure parking, nice breakfast included. Room with king bed was large and very clean. September 8, 2014
Rated 5.0 out of 5.0 by Great Hotel I've been travelling for the last 30 years, and we notice the change for the best at Holiday Inn Express. We love the staff every place we've been and the comfort of the rooms. The price a little more than what I like to pay but for what you get Holiday Inn Express pretty special. Hope everyone has a great experience. Thanks September 6, 2014
Rated 4.0 out of 5.0 by Generally comfortable and neat, staff was great Generally comfortable and neat, staff was great. Issue with bathroom tub, very slippery and no hand rail on the inside to get a hold, etc. September 4, 2014
Rated 5.0 out of 5.0 by Wonderful Staff! Staff is wonderful!!!! There's always smiling faces welcoming you and willing to assist you...breakfast is always out on time..Maybe a few more facial tissues in the bathroom would be nice :) We stay here a few times a of our favorites! The fridge and microwave is a plus! Beds are comfy..always a great night sleep. We really appreciate the friendly staff...Thank you! September 4, 2014
Rated 4.0 out of 5.0 by Great service My son and I were on a college tour week long trip. We had just come from a Holiday Inn Express near University at Albany. Our only issue with this Holiday Inn Express was that we could not order current movies to pass the time as we could at the other location. September 3, 2014
Rated 5.0 out of 5.0 by clean hotel We really liked this hotel. Room was very clean as well as the rest of the hotel. Would stay here on our next trip to Cortland. September 2, 2014
Rated 4.0 out of 5.0 by Good Location We love the location of this hotel. It is convenience to the colleges. We like the choice of the breakfast. August 27, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service, New Building Customer service from the front desk and dining room staffs was excellent. Rooms were new and very clean. Really enjoyed our stay and would definitely stay there again. August 23, 2014
Rated 5.0 out of 5.0 by Overall Great Hotel Friendly Staff at check in Breakfast Staff prompt and always smiling Room was huge Bed was comfortable Pillows were amazing August 21, 2014
Rated 4.0 out of 5.0 by Great Stopping Point This Holiday Inn is right off the highway, so if you need easy access - they have it. The hotel looks like it is brand new and everything was spotless. We asked for additional sheets and towels and were responded to with a smile. Breakfast on Sunday was a bit hectic with all the guests, but we were able to land a table after a short wait. Overall a good value for the price. August 20, 2014
Rated 5.0 out of 5.0 by One of the nicest places to stay. Excellent place to stay at Cortland. Very modern decor and clean hotel. Courteous staff.Very good & healthy breakfast choices along with a comfortable breakfast lounge. August 18, 2014
Rated 1.0 out of 5.0 by Misrepresentation I originally booked 3 rooms under a non-refundable rate. When I found out that I would only need 2 rooms the night of arrival. I called and spoke to the front desk. The clerk said that she could not refund. I started looking for someone else to take my room. When my daughter arrived at 3pm the clerk said that she would be able to cancel the room at no charge because she could resell it. This was great! Our rooms were not ready so we checked in later that night. I checked my credit card statement and we were actually charged for the 3 nights. The General Manager was no help, she said her owners would not allow her to refund us and it didn't matter if the clerk said she cancelled it because she was not allowed to say this. The problem is she did say this and we were not expecting to have to pay for the third room. HORRIBLE SERVICE! August 18, 2014
Rated 5.0 out of 5.0 by Great Service Comfortable hotel with great service. I highly recommend. August 16, 2014
Rated 5.0 out of 5.0 by Always a Very Good Stay - Clean, Quiet, and Comfortable I stay at this location multiple times a year. It stands out among the best of the repeat stay locations in my travels. Everything works. The room is always clean and quiet. Thanks for the ongoing great service August 15, 2014
Rated 5.0 out of 5.0 by Race day visit Very Friendly and Truly Professional Staff! Great place to stay between MLB Hall of Fame and Watkins Glen International Speedway. Staff had excellent recommendations for places to eat Dinner! August 13, 2014
Rated 5.0 out of 5.0 by Quiet night in Cortland We spent an excellent overnight in Cortland . The front desk , the room , breakfast and checkout were excellent August 11, 2014
Rated 5.0 out of 5.0 by Wonderful We had been travelling all day, saw this hotel and were able to book a room. We could not believe, how wonderful the staff were, how clean the hotel was and overall how it felt that we were among family. We had been staying at holiday inns our entire week and this one by far was the best. We would recommend this hotel in a heart beat. Please keep up the great work there. I really liked and I wish I could remember her name, walked around the breakfast area....having conversations with the guest and offering the use of her knowledge of the area. Keep up the good work. August 10, 2014
Rated 2.0 out of 5.0 by Room We had traveled a long way,and we needed the rest,to hear housekeeping shouting housekeeping at 9am down the hall,I felt like we were in boot camp,my husband step out side,did not make a difference,we then went back to bed and then we had to go thru another event,my husband got up again,open the door,the lady said, I am cleaning your door,with check out is 11am,this was ridiculous,I did complain at the desk,my answer was I know how you feel. August 7, 2014
Rated 4.0 out of 5.0 by Fine for a night…but... Extremely clean, friendly, quiet. I only wish I could sleep on a mattress other than memory foam. Didn't sleep a wink. But the bed is probably very comfortable for people who don't suffer from a bad back. August 6, 2014
Rated 5.0 out of 5.0 by Great staff, top to bottom Thanks for a wonderful stay. We received nothing but polite and accurate help from the staff. We were on a tight schedule to make it to a family wedding and they helped with good directions and made sure that we got our room as fast as possible. Great access from the highway and plenty or services nearby. I certainly will stay there again. August 6, 2014
Rated 5.0 out of 5.0 by Visit to Cornell We stayed at the Holiday Inn because we exchanged Holiday Inn Resort points for IHG points and the hotel in Cortland was the closest to Ithaca. It was conveniently located off the highway and on the route to Cornell. Would stay there again. August 5, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Stayed there for a night and it really recharged our batteries. Excellent value. The hotel was very clean and the breakfast area was inviting. We will definitely stay there again. July 30, 2014
Rated 3.0 out of 5.0 by Nice Stay Overall / Bathrooms Need Work The property is very nice and breakfast was quite good, but the bathroom drains were slow and there were NO towel racks...odd situation when trying to conserve laundry and re-use towels! July 30, 2014
Rated 5.0 out of 5.0 by Brand New Hotel in Beautiful Location I was visiting the Holiday Inn Express - Cortland NY with my family due to a college tour at Cornell University the next day. We enjoyed beautiful views of the Catskills mountain region on the drive to the hotel. Everything about the hotel was in brand new condition. Our room was lovely and very clean. It had all of the features we look for in a hotel (free continental breakfast, indoor pool, nice location, fitness center, comfortable beds, refrigerator in the room, etc.). The staff were very friendly, especially the housekeeping staff who provided extra shampoo and towels, and had the rooms immaculately clean. We hope to visit the area again soon, and we will definitely stay at this hotel again when we do. Thank you for such a wonderful visit! July 18, 2014
Rated 1.0 out of 5.0 by Most unprofessional general manager ever I came to the Holiday Inn Express in Courtland because of a job that I was training a crew on. Arrived night before job and the bed was great, clean room, a typical Holiday Inn. The job was moved to Ithaca last minute so I did not want to do a 30 minute drive every morning. I had already booked my stay for 3 nights so I requested that I could be let out of the remaining nights at no charge. I know this is not company policy but I have asked before at other hotels and it is usually not an issue. If they would have said no, I would have stayed at the hotel and had a longer commute in the morning. When I made this request at the front desk they said they would run it past the general manager in the morning. I left with another employee early in the morning and then came back to the hotel when the general manager was in. When I returned we inquired at the front desk and the general manager came out around the desk and was very confrontational from the start. She yelled and made a huge deal about how this was horrible and then instructed her employee to "get them both out of here now". She then proceed to make it a well known point how "she" was giving us hundreds of dollars and how appreciative we should be and how much of a problem that we were being for her. We remained polite and civil as she kind of had us at her mercy as we really wanted to change hotels. I informed her of my intent to complain about how she treated us and she did not care. I am a platinum member and stay over 100 nights per year in holiday inn hotels and I can say with all honesty that she is the most rude, most unprofessional, most negative person I have ever met at any holiday inn, or any hotel chain all my years traveling....EVER. I will say that the other front desk employees were very nice and civil and what you would expect from Holiday Inn. Unfortunately because of the general manager I will NEVER stay at this hotel ever again. July 18, 2014
Rated 5.0 out of 5.0 by New, clean, and nice hotel. Very pleased with my stay at this hotel. It is well run, clean, and comfortable. The staff is friendly and willing to help if called upon. The breakfast selection is limited, but the quality was fine. Overall a good choice. Especially as compared to other local hotels.... July 16, 2014
Rated 5.0 out of 5.0 by Comfortable - you get what you expect No frills, but great delivery of what you expect to get. I would recommend this hotel for people staying in the area and wanting a nice place to stay or for business travelers. July 14, 2014
Rated 5.0 out of 5.0 by excellent bed and service I needed a handicapped room and had neglected to request it when booking. The staff was able to accommodate me and were very courteous and helpful during our stay. We loved the mattress, pillows, breakfast, everything was great. July 12, 2014
Rated 5.0 out of 5.0 by Excellent value This hotel in clean, reasonable and has excellent service. Only downside was the noise in hall ways. July 11, 2014
Rated 5.0 out of 5.0 by Great bargain I had to drop my sister off at Cornell University at 8AM the next day. I decided to stay here because I love IHG and it was the closest one to the school! Also, the price was great. Seriously just checked-in (arrived 12AM), slept, ate breakfast and checked-out! (7AM). The bed and pillows were super comfy and only having slept for 6hours, I woke up feeling very rested. We also took advantage of the free breakfast and it was delicious! June 24, 2014
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