Rated 4.6 out of 5 by 241
Rated 5.0 out of 5.0 by CDN123 great place to stay
stopped in Cortland to break up a journey and found the Holiday Inn Express and was very pleased with the hotel and staff
June 29, 2016
Rated 5.0 out of 5.0 by Menace22 Great value and clean
My two week stay was met with great staff and business needs. The rooms were clean and the breakfast was enough to start the day off'
June 27, 2016
Rated 5.0 out of 5.0 by Dennis1357 Great front service, polite
Felt at home . Bed was very comfortable. Food was good.
June 22, 2016
Rated 3.0 out of 5.0 by Cornell Mom Nice Hotel next to a loud very Noisy Interstate
Nice room, clean and nice service. I just wish they would have been honest about the interstate highway traffic noise. I can't be the only guest who complained. Just not possible....
May 27, 2016
Rated 5.0 out of 5.0 by jr5759 great service.
The Service and the friendliness of entire staff very accommodating.
May 18, 2016
Rated 5.0 out of 5.0 by Mom of Graduate Excellent service and staff
Experienced such excellent service! We were coming into town on a sold out weekend (graduation weekend May 13-15, 2016) and requested adjoining rooms which the hotel did their best and was able to accommodate us. Then arrived to a few extra treats in the lobby and in our rooms due to the special weekend. Everything was clean and comfortable. All of the staff from the front desk and the cleaning staff were so pleasant and helpful and they seemed genuinely excited for us that it was a special weekend for all their guests. They kept breakfast open later too due to the sold out weekend. Just an all-around excellent experience we wish we had every time we travel. Would definitely stay here again and highly recommend over any hotel in Cortland (I have stayed at 3 other hotels in Cortland). Several restaurants within walking distance and a grocery store very close by. Right next to the 81, so very convenient to get to. All rooms are close to elevators and nice sized well-lit parking lot.
May 15, 2016
Rated 5.0 out of 5.0 by welovedourstay brandy was excellent
Brandy was excellent with our stay and very sweet to my daughters..rooms were very clean and comfortable!!!
May 15, 2016
Rated 5.0 out of 5.0 by College Clan The Sad Side of College Graduation
There are not enough words to express the professionalism & care we have experienced at the Cortland, NY HIE during the past 5 years. It began during our son's college tours. This Saturday our son will graduate from SUNY Cortland.
We live outside Manhattan & our family has traveled internationally, so we know great service. Theresa Wilson and her crew are on par with the best of the best. They are masters of customer service; so good at knowing their regulars they pull our reservation card before we get through the front door. Their hotel is spacious, immaculate & inspirational too. Yes, inspirational. In renovating one of our home bathrooms I followed your lead with the light colors & vanity style!
Even when Theresa is at another one of your properties, her lead is reflected in the professionalism of Brandy, Brian & the rest of your crew. I've witnessed your front desk team give the royal treatment to every guest as if they're the most important person in the world. They clearly are.
Theresa has also done a fabulous job juggling the needs and pressure of so many graduating families. She even accepted our reservation 2-years ahead of schedule! (We wanted to avoid the graduation nightmares we've heard about near other schools.)
I'd guess your property is pristine in part, because it is "pet free." That's the only reason we occasionally had to stay elsewhere, but then we always missed HIE!
I'm actually sad to say that after this weekend we will not see the Cortland crew nearly as often, but they are a big reason that our family had four wonderful years at Cortland.
I can't thank you enough.
May 11, 2016