Rated 4.6 out of 5 by 167
Rated 2.0 out of 5.0 by gloria338 Pretty Disappointed...
I should have read more reviews before I booked Holiday Inn Express. The staffs are great, but the rooms are just very old, and it was tooooo noisy. I wouldn't book Holiday Inn Express again.
July 21, 2015
Rated 5.0 out of 5.0 by macf very welcoming
I wanted to thank the general manager and her staff for all they did to welcome the cornell vet school commencement group. The packet of information they provided in the room was helpful and the daily treats left in the room, including the stuffed bear, were a very nice surprise.
July 19, 2015
Rated 4.0 out of 5.0 by Travel Boys Comfortable in Cortlan
Check in was very busy.....perhaps two customer service reps would be better during the busy check in hours.....that being said, Aaron ( who was working the desk ) was very efficient and had us assigned to our room promptly. Our room had not been fully cleaned when we arrived there, but with one phone call, he had us in a new room in a matter of minutes. Once settled, we loved the hotel....it was very clean. The room was very current in its furnishings and the bathrooms were impressive. ( A bit of needed detail in the shower area along the ceiling line, but nothing to cause alarm, simply sloppy painting allowing previous colours to be visible)
The complimentary breakfast was impressive and the staff were very attentive! Sleep quality was amazing. The only area for improvement would be to quiet the doors to the other rooms which seemed to close with a much louder than necessary bang. Over all, it was a great experience and quality that you can count on.
July 13, 2015