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Rated 4.2 out of 5 by 132 reviewers.
Rated 3.0 out of 5.0 by OK STAY BUT CROWDED CONS:Small hotel, Underground parking(size limited) Breakfast area was very tight, Not large enough for hotel! Room door was not square in jam so light came in through it.. Small pool on back was in the shade all day and water is always cold.. PROS: staff was very professional, house Keeping did a great Job! Newly remodeled still in process.. July 31, 2014
Rated 5.0 out of 5.0 by nice room and great employees the employees at this hotel were so friendly and very helpful. they made our stay pleasant. I would recommend this hotel to anyone who needs one in this area. July 28, 2014
Rated 5.0 out of 5.0 by Updated Property The property was updated and clean. The staff was very enthusiastic and made me feel welcome. This may sound strange, but the tv was connected to DirecTV which I have at home. The main feature that is really useful when traveling is the ability to select 'guide' from the remote and see what's on without having to channel surf and guess which stations are available like most other hotels. July 25, 2014
Rated 5.0 out of 5.0 by Great place to stay This place was great. I would definitely recommend this hotel to anyone in the area. July 23, 2014
Rated 5.0 out of 5.0 by Cost Mesa I had a meeting at the Holiday Inn Express and had the best experience ever - the staff was wonderful - I can't even explain how pleased I was! July 21, 2014
Rated 4.0 out of 5.0 by Comfortable Very impress with this Hotel. Looks like it has been renovated recently. Very nice rooms and comfortable. Will stay again. July 19, 2014
Rated 5.0 out of 5.0 by Great Room, Great Staff both stays were great. The evening manager went out of her way to make us feel welcome and gave us great info about the area. the morning staff was equally as good. the entire experience reminded me more of a 4-star hotel than a Holiday Inn Express. The staff was professional, articulate, friendly and helpful. The room was lovely and extremely clean. Great breakfast too! July 17, 2014
Rated 5.0 out of 5.0 by Perfect simple elegant This room was really clean - and very beautifully appointed. The AC worked, but the thermostat was off - we had to turn it way down to get the AC to come on. That said, once it came on it was quiet, cooled effectively, and the room was really comfortable. Everything was stocked abundantly (coffee, towels, shampoo, etc.) Attention to detail was clear. I thought it was a splendiid affordable stay and would go to this Holiday Inn Express again in a heartbeat. July 17, 2014
Rated 3.0 out of 5.0 by OK This is my second stay at this particular HIE. I choose to stay here because it is close to family when we visit and because it has interior hallway room access. Not many of the hotels in this particular area have an inside hall--most of them have rooms which open to the outside. I think it's safer to have room access on the interior. JMO. I do think it is rather expensive to stay here, depending on the dates and day of the week. I can get better rates elsewhere in the extended area, but like I said, we prefer to stay close to family when we visit. The beds and pillows have always been comfortable and our rooms have been quiet and dark. The bath towels, while not thick, were not paper thin. I've never had a problem with parking, like others have mentioned. There is an underground lot and side and rear parking. The food is typical and adequate, nothing special. The breakfast room is rather small but the hotel is not large either. It was never too crowded. The breakfast room attendant was pleasant enough but not overly friendly. On our second stay, I can't say our room was cleaned properly prior to check-in. The bathroom toilet had not been cleaned thoroughly and the ice bucket was filled with trash from the previous occupants. Both these issues were brought to the attention of the front desk. Our room was then discounted a bit and reward points were added to my rewards card. The hot water takes a while to generate if you're the first people to shower in the very early AM. In general we were satisfied. This isn't the nicest HIE we've stayed in, but it suits our needs when we stay in Costa Mesa to visit family. July 16, 2014
Rated 2.0 out of 5.0 by holiday inn express Costa Messa CA I could not shut the curtains, they were in place for decoration and could not be closed to block light. there was no fresh fruit for breakfast and breakfast didn't start until. 06:30 With the hot water all the way on I still froze taking a shower. July 14, 2014
Rated 5.0 out of 5.0 by Updated and good value. Great staff. I enjoyed my stay and the staff was very friendly. Great value for this area and close to newport beach. July 12, 2014
Rated 2.0 out of 5.0 by Way too Expensive Room was way too expensive for what you got. Parking was terrible. A/C unit broke July 7, 2014
Rated 5.0 out of 5.0 by Great location for business or vacation This property is taken care of by very considerate employees. July 5, 2014
Rated 5.0 out of 5.0 by Comfortable Bed and very friendly front desk staff (Tyler/Jonathan) Overall, we had a great experience. Tyler and Jonathan were extremely helpful and friendly. Rooms and the hotel were very clean. Then we had breakfast, and met Maria. She was so rude and not one bit friendly. When we asked for more coffee, she said she'd bring out some more coffee and never brought it out. Ignored my mother on one occasion when she asked her for something. To accommodate my husband and two kids, I rearranged the tables and chairs, well she came and rearranged it to her liking while my husband and kids were sitting in the table. That last day we were there she was soooo beyond rude. While everyone was sitting and eating their breakfast AND watching tv, she abruptly turned off the tv. That same day she was also racing to lock up all the food items (as if she owned the food, and bought it with her own money.) Luckily , we didn't have to see her everyday because she alternated with another male server ( which was very nice) but we did feel very uncomfortable when we would walk in there and see her. Eating around her was so uncomfortable. They should assign her in another area, perhaps she doesn't like what she does. WE did pay to eat there. Perhaps we'd stay here again, if we didn't have to deal with Maria again. Everything else, I can't complain. The hotel is a perfect size. Not too big and not too small. The hotel location is perfect. Not too far from beach and disneyland. They have a guest computer where I was able to purchase tickets to Universal Studios and print them free of charge. The hotel is RIGHT next to an apartment complex facing directly to the hotel windows. When I walked out of the shower, I didn't realize there was a man staring right into my hotel window. I'm not saying the hotel is to blame, I blame myself for not making sure the curtains were completely closed. But trust me! The rest of our stay I made sure those curtains were closed! Also, what is that terrible smell when you walk in to the elevator area from the parking garage? We had to hold our breathe every time. July 3, 2014
Rated 5.0 out of 5.0 by Clean, conmfortable, and good service It was above my expectations overall. I like the underground garage coming in. Then, the room was very clean and comfortable. Brkfst was also good. Certainly repeatable. July 3, 2014
Rated 5.0 out of 5.0 by Costa Mesa/Newport Blvd HI Express Recently renovated and they did a great job. It was easy to get to and get out of for the area. Everything was well maintained. Great value for the area. June 26, 2014
Rated 5.0 out of 5.0 by A Super Nice Stay I stayed recently at this hotel and it was by far one of the nicest Holiday Inn Express' I've ever seen. The front desk staff was superb! Tyler, the front desk gentleman was excellent at check in very quick & easy he was also really helpful very nice, thank you Tyler! The room was great, very clean & spacious and the beds were the most comfortable ever! I can definitely recommend this place highly. It really is great for a quick getaway whether for leisure or for business travel. Thank you again I shall be back soon. June 21, 2014
Rated 5.0 out of 5.0 by Great Place to Stay and Close to Disneyland! This is a great place from start to finish. Customer service is great, the entire hotel is clean, the bed is one of the most comfortable we've ever slept in and breakfast is amazing! It is a great bargain and we will be coming back many times! June 17, 2014
Rated 5.0 out of 5.0 Great Staff with Great Rooms! I stayed at this hotel and I have to say I was super impressed! First off at check in I was greeted so warmly and big smiles all across the board from all the front desk staff, Tyler I think his name was, was one the best front desk clerks I have ever encountered and I stay at a lot of hotels for my business travel and I have never come across a front desk clerk like him - super friendly with his bright smile. The rooms are super nice and redone from what they told me, I got to enjoy their pool & fitness center which was delightful. The place is very clean & quiet which I liked. Very close to the beach and south coast plaza. Breakfast was fantastic I loved the cinnamon rolls and Maria the breakfast server was the nicest person ever! I asked for servicing my room and housekeeping was very thorough. All in all a great stay and I will be staying again when I'm back in town. June 10, 2014
Rated 5.0 out of 5.0 by Great place to stay near UC Irvine. Got the name of this Holiday Inn Express from the UC Irvine site online. It seemed to have everything we could possibly need for our stay: Pool, fitness room, hot breakfast, and location near the college. Our stay far exceeded our expectations, especially for the very reasonable price. The hotel staff was friendly and accommodating. The room and beds were very comfortable and clean. Parking access was convenient. The pool was sparkling and had the greatest pool towels. If my daughter is accepted to UC Irvine, I will never need to wonder where to stay. June 9, 2014
Rated 5.0 out of 5.0 by Physical upgrades and staff performance We have been staying at this hotel for a few years. Our daughter lives in Newport Beach and is the GM at the Aaron Brothers, specialty framing and art supply store in Costa Mesa. On this visit we experienced the beauty of a total makeover. We last visited in Sept. 2013. WOW! In addition, WOW could be said of the young men who served at the front desk. These folks all exhibited the "10" mentality that was so prominently exhibited on the lobby walls. Also congrats to the manager. The overall quality of staff and facility is a great reflection of his or her leadership. June 2, 2014
Rated 5.0 out of 5.0 by Located for Convenient Access The location of this particular hotel made it very convenient to access and use as a central point when visiting several tourist destinations in Costa Mesa, Newport, and Balboa peninsula. Everything was clean and comfortable, however the house keeping staff attempted in enter the room 4 times before 9:30 am. They had to catch an accidental full frontal before they stopped pestering us. Definitely would stay again though. June 1, 2014
Rated 5.0 out of 5.0 by Caring staff and Great Accomodations I would highly recommend this hotel for it's cleanliness and helpful staff. May 31, 2014
Rated 5.0 out of 5.0 by Newly updated Just stayed at the HI-E Costa Mesa for the 2nd time. Their service and cleanliness are excellent. They are within walking distance to Skosh Monahan's (excellent sports bar/restaurant), and the Yard House (another great bar/restaurant, but more pricey). Breakfast is excellent, and has all my HI-E favorites. Taxi from John Wayne Airport is $17. May 5, 2014
Rated 5.0 out of 5.0 by comfortable bed and location Near highway Kind staff Comfortable bed Reasonal price But breakfast was simple... Overall it was nice! April 6, 2014
Rated 5.0 out of 5.0 by evertything was great we found that the site was in a good area for staying from the airport. April 4, 2014
Rated 5.0 out of 5.0 by All was good Construction made parking a hassle as times. Ramp would have been better at elevator then stairs. April 4, 2014
Rated 2.0 out of 5.0 by Poor pillows and a squeaky, creaky bed. The beds were comfortable until you had to move or turn over then it creaked loud enough to wake up anyone sleeping in the room including yourself. We asked for a different room but all the rooms have squeaky, creaky beds. Pillows were not great either, the soft was like gauze and the firm was so hard it made my ear hurt. Oh and being right off the freeway there was lots of traffic noise. Ear plugs are complimentary. We chose this hotel because we loved our other Holiday Inn Express experiences. This one just didn't measure up. March 31, 2014
Rated 5.0 out of 5.0 by All as it should have been The hotel is in the middle of remodeling but handling it well. I have stayed here many times. I miss the sky deck but the remodel makes sense. Also, I didn't interact with many staff but the person checking me in, I believe his name was Tyler, was out standing. My rating of the food selection was not against was not against this property, it was against HI Express overall. I am not saying it is bad, but it is not better than average. March 27, 2014
Rated 5.0 out of 5.0 by The usual high standards Covered parking, efficient and courteous front-desk staff and quiet, comfortable room. Breakfast area was clean and food items were the typical fare and ample. Coffee was particularly good. March 27, 2014
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