Rated 4.3 out of 5 by 111
Rated 5.0 out of 5.0 by MiMiPatty Great location and comfortable room!!
The location of the hotel was excellent--easy on and off access to the freeway. The room was spacious, comfortable and very clean. Loved the continental breakfast bar. We will stay at this hotel again when in the area!
September 2, 2014
Rated 4.0 out of 5.0 by Bydum Only one issue
The only problem of this property is the internet connection. It is probably the slowest connection out there. If you are a business traveler that could be annoying. Actually the connection of the nearby hotels is much faster
September 1, 2014
Rated 5.0 out of 5.0 by Simon05 Great Friendly Service
This is a great place to have meetings, local to the airport. Food was good and the staff are very friendly - the restaurant went out of their way to accommodate my needs. This is my second stay here in a month and I will be back again.
August 29, 2014
Rated 1.0 out of 5.0 by ABNGHOST82 Good facility and GM - "Executive" Room: Not So Much
First and foremost, Frank, the General Manager on duty did an awesome job addressing the concerns below and accommodated us in every way possible.
We were in town for a funeral and I had booked several rooms for our family.
First problem. I was under the impression we booked an Executive Suite but, upon arrival, learned it was only an Executive Room and Suites were not available. The intent was to have a primary room were family members could meet -- like a suite with a sitting area, but this did not exist. Two quick points about this. I'm not getting into the semantics of Executive Room vs Executive Suite but there was NOTHING executive about this room. When I asked the front desk representative what made it an executive suite she outlined it was the larger TV, Starbucks coffee, and that the room was on the quiet side of the property. My son has a larger TV in his room and I would not use a 'larger' TV as justification for Executive Room. Bottom line: The room would not be considered Executive by any other hotel chain and the fact that this room was overpriced is disheartening.
Second, breakfast wasn't even included in the Executive Package...but it was for our family members that were in the Standard Room. Again, how can you label something Executive and there is nothing executive about the room?
Third, how is orange juice not included in breakfast? Also, I completed a quick survey for 500 points....do you know this survey is misleading? It asked me how I liked my free breakfast! The breakfast wasn't free!! Change the survey.
Fourth. I believe Karla was her name. She needs additional training in the customer service area. When I approached the front desk with these issues, I told her I was going to complete a review online. She told me, "Do what you need to do." Then, after I spoke to Frank, who addressed every single one of my concerns. Karla was the lucky employee that delivered our Complimentary breakfast and drink vouchers and asked "If I was happy yet." I couldn't help but smile. Her tone wasn't at the condescending level but it was clear she knew where the line was.
Fifth, shouldn't complimentary drinks and breakfast be the standard for an Executive Room? Especially since the comparably priced property right across the street offers Happy Hour every night.
Thoroughly disappointed. Probably will not return since there are far better options in hotels. The only reason I chose Holiday Inn is because I had points built up from business related travels years ago and only needed a few more to get a free room.
August 27, 2014
Rated 5.0 out of 5.0 by OC tripper Great value for great area
Was on the business trip and booked this hotel and wasn't disappointed. In general like to stay at Holiday Inn for their consistent quality and service.
My only non-positive comment is how loud the AC unit are in the rooms. I am a light sleeper and the noise of the AC does effect my quality of sleep.
August 26, 2014
Rated 3.0 out of 5.0 Comfortable room and amenities
Hotel stay was good. Had an ant problem in a 1st floor room by the pool. Other than that the hotel was fine.
August 22, 2014
Rated 5.0 out of 5.0 by OilGuru Excellent for Business or Pleasure
Rooms were very comfortable and food was very good. Hotel staff was excellent to respond to my needs when all ice machines were not working or out of ice. One to the maintenance staff quickly addressed the problem and directed me to the lounge for ice. Would stay here again for business or pleasure for sure.
August 21, 2014
Rated 5.0 out of 5.0 by bigdog15 Great Stay at this location
The staff was excellent. I found everything to be clean and well kept. Easy access to major highways. I had a great stay.
August 20, 2014
Rated 5.0 out of 5.0 by Norma888* Great location
I visit this location multiple times a year for business, being near John Wayne Airport is a bonus. The staff are all very friendly, extremely helpful, from check in, to the banquet staff, the restaurant, and housekeeping....I've never had anything but exemplary service. I would highly recommend this location!
August 19, 2014
Rated 5.0 out of 5.0 by BusinessTravel21 Friendly staff
Enjoyed my stay at the Holiday Inn Santa Ana - Orange Co. Airport while in town on business. The staff was friendly and the room was spacious and comfortable. The breakfast was better than most comparable hotels, which was nice.
August 19, 2014
Rated 2.0 out of 5.0 by Businesswoman0726 Comfortable bed
The room itself was comfortable and had all the necessary amenities.
The shuttle service was not good- left me at the airport waiting over an hour. The room service delivery was almost an hour late.
The front desk staff was friendly.
August 19, 2014
Rated 2.0 out of 5.0 by DisappointedMickey Stay was memorable for the wrong reasons
We unfortunately had an unpleasant experience here at this Holiday Inn.
- Dirty room
- Dirty sheets in both the bed and even pull out bed,
- Dirty bathroom and dirty towels.
- Noise is very much heard when people walk down the aisle or close their doors.
- Hotel needs to be better up kept. A/C leaking water onto the patio's next to the entrance by the pool.
Didn't like the way I was treated when I mentioned the subpar service. We stayed for 5 days and 4 nights. First night was atrocious and should be refunded. Didn't get a refund but was offered bonus points. Hardly makes up for the unacceptable service.
Then when I went to review the hotel they yanked my review. So much for allowing uncensored feedback. Guess they only want the "great reviews."
August 18, 2014
Rated 5.0 out of 5.0 by Strongt Great Hotel !
This hotel was a great value. Room's where clean and quite. And in a great location. Will be staying again at this location.
August 14, 2014
Rated 5.0 out of 5.0 by coolbreeze36 Great Service
The staff here know how to serve their customers well. Very caring, attentive to needs, and treats you very well.
August 14, 2014
Rated 3.0 out of 5.0 by vatkins You can sleep at night!
The rooms are great! We were next to an elevator and could not hear anyone in the hall. We had great darkening curtains to actually sleep in! Great bed too!
August 8, 2014
Rated 2.0 out of 5.0 by jayjay1964 Room was dirty and smelled
Lights were burned out, AC was off in room when I checked in, the room was very hot and uncomfortable. The water smelled of sulfur (rotting eggs) and there was candy wrappers on the floor beside the bed.
August 8, 2014
Rated 5.0 out of 5.0 by Dond12345 Great Customer Service.
Jesse and Dan were excellent. But over all staff were great. Efficient and respect.
I love to swim and I like to stay next to the pool for easy access. August 3rd, I was able to get my wish. I don't remember the name of staff but thank you for offering me the room next to swimming pool.
Keep on Great work...
See you soon..
August 7, 2014
Rated 5.0 out of 5.0 by George4437 The staff is always outstanding.
I have stayed at this hotel regularly for 10 years. It is convenient and the staff and service over the years has always been outstanding.
Some of the benefits for the IHG Platinum members have been eliminated, which is disappointing.
The wireless has always been some level of a problem, which is important to me. I assume the level of usage throughout the hotel has a bearing on the quality and speed of the service.
While the food is quite good, I would recommend more variety. I understand that this is out of the hands of the hotel itself.
August 5, 2014
Rated 5.0 out of 5.0 by Bill1807 Freindly staff.
The staff was very friendly and helpful. The fascilities were very well maintained. The restaurant dinner was excellent.
August 5, 2014
Rated 5.0 out of 5.0 by Joan48 Great spot to relax
Really enjoyed everything about this hotel. It was pricier than others and that would be the only negative. Pool was great, breakfast was great, staff were very friendly.
August 4, 2014
Rated 5.0 out of 5.0 by XRayJack very relaxing, comfortable, and great location
The bed was very comfortable with great pillows. Friendly & courteous staff. Close location to lots....
August 1, 2014
Rated 4.0 out of 5.0 by Sftball travel mom Nice place... comfy beds... good breakfast
Stayed at hotel for softball tournament. Unlike other hotels the ice machines actually worked the whole week and there was more than one washing machine and dryer that worked. The breakfast was good - hot eggs, real bacon, & fresh fruit daily for the softball teams. The beds were very comfortable. Hotel was clean throughout the day. Staff cleaned throughout the day. It was evident there was a plan in place for maintenance and keeping the facility clean. Staff was friendly and very knowledgeable about the area. Hotel is located within minutes of Target, Starbucks, Walmart and TJ Maxx without getting on the expressway.
July 30, 2014
Rated 5.0 out of 5.0 by Wilbur75 Relaxing Room
Staff was very polite and welcoming. We needed a room just for 1 night but would defintely stay here again and longer if needed. Top notch hotel.
July 29, 2014
Rated 3.0 out of 5.0 by KOHSH Poor wireless connection
It is not the best place for business traveller because the internet is slow at peak hours
July 28, 2014
Rated 4.0 out of 5.0 服务好
July 21, 2014
Rated 5.0 out of 5.0 by 3Boysdad Best Holiday Inn
I have stayed at a lot of different Holiday Inn and Holiday Inn Express hotels. This particular Holiday Inn is my favorite. Whenever I am in Orange County, this is the place I stay. The breakfast wasn't as warm as usual on this trip, but it has always been great during the week.
July 16, 2014
Rated 5.0 out of 5.0 by McGoo Great place - great location - great people
This is my 4th year of coming to this hotel for 2-3 nights in July - It's always clean, the staff super friendly and the price is reasonable for being in southern California. I love the location - 4 miles from the airport, near major highways but also near residential and side streets if the highway gets clogged. Also very near to Disneyland and other major attractions, as well as the beaches - Huntington Beach, Newport Beach, whale watching - all within 20-30 minutes away.
July 15, 2014
Rated 5.0 out of 5.0 by guosongclinical I will recommned my friend to live here
This is my first stop in the US, since this is also my first time to come to the United States. This hotel really make me feel relax. I even do not want live there. Guys are very friendly.
July 12, 2014
Rated 4.0 out of 5.0 by TXmom2014 Family vacation-close to airport
We enjoyed our stay. It was close to the airport and close to the freeway, but not directly on the freeway. Shuttle service was great. Our only disappointment was that we were expecting true Queen size beds. What they call Queen and what we call Queen are not the same. The hotel desk told us that these beds are made specifically for the hotel industry to accommodate their needs. That's fine, but don't call it a Queen if it's not.
July 6, 2014
Rated 5.0 out of 5.0 by 4blessedtravelers Excelente servicio al cliente
Como siempre, Holiday Inn es garantía de limpieza, comodidad, y calidad en el servicio al cliente. En pocas palabras, es disfrutar de los servicios de un hotel de alto nivel, a un precio justo y accesible. Te hacen sentir la seguridad de que tienes todo a la mano: orientación, respaldo y cortesía, en un lugar limpio y confortable. Son gente muy agradable. Nuestra visita fue en plan familiar y todos disfrutamos mucho la estancia. Lo recomiendo ampliamente
June 26, 2014