Rated 4.6 out of 5 by 241
Rated 5.0 out of 5.0 by RDBS Amazing ambiance and service in the restaurant
All of the staff in the restaurant/bar were very accommodating and made our stay very pleasurable. The outdoor seating with the fire pit was very welcoming to all. It was very relaxing.
We've even considered coming back to CA, from across the country mind you, just to stay at the Crowne Plaza again for pleasure, rather than business.
June 25, 2014
Rated 5.0 out of 5.0 by Titus2Woman Great Customer Service. Pleased overall.
Wonderful stay. Comfortable bed. Clean and tidy room, Delicious food at the Firestone Restaurant.
June 24, 2014
Rated 5.0 out of 5.0 by Ming 2 staff
Javier our desk clerk always is pleasant and helpful to my husband and me as is all the staff. We have stayed at this hotel for years because of the location for my husband's business meetings.
June 21, 2014
Rated 5.0 out of 5.0 by CAoriginal Friendly and helpful staff
This was my first visit to a Crowne Plaza hotel and will not be my last. I found the staff at all levels to be friendly and helpful.
June 18, 2014
Rated 5.0 out of 5.0 by Candy6030 喜欢助眠三部曲的套装
June 17, 2014
Rated 5.0 out of 5.0 by Psess Great staff
This was my first experience with Crowne Plaza hotels and from the first phone call, the staff was accommodating, friendly, made me feel at home. I will definitely stay here when I visit Costa Mesa in the future.
I was here for a program at the BASI headquarters, so the location of the Crowne Plaza was wonderful.
I want to give kudos to the staff I had the most interaction with, Arturo (front desk), Jeremy (wait staff) and another man who served myself and my friends on Saturday late night and Sunday evening. I apologize for not recalling his name, but they were all helpful and we loved their sense of humor and were attentive to our needs.
Thank you once again!
June 16, 2014
Rated 5.0 out of 5.0 by Motorcycle Michael Costa Mesa Stay
Hotel was pleasant and comfortable with a very friendly staff. Enjoyed my stay and will continue to use this property when staying in the area.
June 16, 2014
Rated 5.0 out of 5.0 by Bill/Mary Great stay
One night stay on layover - excellent hotel - clean and very comfortable
June 14, 2014
Rated 5.0 out of 5.0 by Dubby Recent Stay
Having stay at this location before it was a welcome return to the now re branded hotel. Have to say that the re do is all good and makes for a good option and chocie for this lcoation thats for sure and ceratily well worth looking at.
June 12, 2014
Rated 5.0 out of 5.0 by Nicknats Escape from life
Stayed at this location after reviewing hotels in IHG in a 50 mile radius. Looking to use points and this seemed to meet our needs to get away from the daily stress at home. Took my wife and we were upgraded to an amazing suite that was much more than we expected.
Since this was changed over from a Holiday Inn it was much nicer. The restaurant at breakfast was also above expectations. This could become our new hideaway when looking for an escape.
June 10, 2014
Rated 4.0 out of 5.0 by WDDS Nice Experience
Due to some unforeseen circumstances, I was unable to check into my room until after 11 pm. As such, I was completely pooped out. I was really baffled and bothered by the fact that I had to go so far downstairs to find the ice machine, when all I wanted to was schlep around in my pajamas before going to bed. Other than that, I was able to experience a quiet night and a decent breakfast on Friday morning. (The service in the restaurant was very nice.)
However, I've just realized that I never checked out! I just went to my car and drove the 50 miles to get home. I'll need to follow up with them for a receipt.
June 4, 2014
Rated 5.0 out of 5.0 by kcplusthree good service, good location, good price
we were accepted for an early check-in no problem. the staff was extremely courteous and friendly. I would stay again and recommend it to others.
June 3, 2014
Rated 2.0 out of 5.0 by Momto2 Fantastic Staff, Hotel, Poor Restaurant...
The actual hotel staff is fantastic and the accommodations are great...what is lacking is the food service, the menu in terrible, the staff at the bar rude, arrogant and dismal. There are 1 or 2 waiters that actually care and like what they are doing, the rest seem to think that they are far superior to their guests.
June 3, 2014
Rated 5.0 out of 5.0 by tammyc 床鋪舒適, 環境安靜
第一次入住CROWNE PLAZA 覺得各方面都很舒適, 環境安靜, 交通方便, 距離購物中心很近方便購買各項物品
June 2, 2014
Rated 5.0 out of 5.0 by Jbutterfield0173 Great stay will definitely return!
My husband and I have just returned from a 4 night stay at the crowne plaza. This was my second visit to the hotel. We were both very impressed with the hotel and staff. I was glad to see the smart new restaurant area as previously we had used the old facility which was not a patch on the new dining area. Each morning we were greeted by friendly staff, Moises in particular was very attentative and welcoming. We also found the check in staff to be very helpful and quick to respond even when there was a queue at the desk. Everyone was helpful but especially Javier. The rooms were spotless and the maids did a remarkable job to make them clean and tidy everyday. Again they were all very friendly. We will definitely return to the crowne plaza in the future and will continue to recommend it to our friends and aquaitances. Thank you for a very enjoyable stay!
June 2, 2014
Rated 5.0 out of 5.0 by hollys great bang for your buck
the fireside tavern restaurant is great and has a lovely fire pit outside!
May 30, 2014
Rated 5.0 out of 5.0 by teentie Enjoyable stay
very nice and clean room. Especially enjoyed the large glassed in shower.
May 29, 2014
Rated 5.0 out of 5.0 by ciaobel great stay
Room is clean, bed is comfortable
Highlight is front desk staff - very attentive and responsive
Breakfast lacks a bit variety
May 27, 2014
Rated 5.0 out of 5.0 by Ivette2014 Loved IT!
It is a beautiful place very modern. The rooms are very cozy and clean.
May 21, 2014
Rated 5.0 out of 5.0 Enjoyable Stay
My stay was pleasant. Satisfied my expectations of the room. Breakfast buffet could've been better.
May 21, 2014
Rated 5.0 out of 5.0 by CottoB22 Great customer service
We had been evacuated from San Diego due to the wildfires, Elizabeth at the front desk was so helpful and friendly we will definetly recommend this location to our friends and family.
May 21, 2014
Rated 5.0 out of 5.0 by BHIV Excellent Experience
The ratings speak for themselves. I stayed 4 days, 3 nights for a small gathering hosted in the hotel. Extremely professional, helpful staff and clean, quiet facilities.
In addition, it is a very convenient location to Santa Ana/John Wayne airport and the highway. And only 15-20 minutes to Huntington and Newport beaches.
I would definitely stay here again!
May 12, 2014
Rated 5.0 out of 5.0 by ANLS Great Hosptiality
Dave - the shuttle driver was one of the best around. Incredible service and hospitality.
May 8, 2014
Rated 5.0 out of 5.0 by vcat Outstanding Staff and Accomodations
The front desk staff really knows what the word hospitality means; they are very professional and welcoming. I really like the new cafe and it's menu; perfect for upscale taste buds and yet not pricey. The gym is really convenient and spacious compared to other hotels I have stayed at.
April 30, 2014
Rated 4.0 out of 5.0 by Sandy12500 Comfortable and excellent staff
Comfortable and EXCELLENT staff!
My only complaint is the need for a more extensive breakfast to include less high sugar items and have yogurt available daily.
But that would not stop be from staying at the property:)
April 26, 2014
Rated 5.0 out of 5.0 by Lucky711 Awesome Staff from the Front Desk to the Maid Service!
We have Corp. accounts else where, but make it a point to stay at your property!
April 21, 2014
Rated 5.0 out of 5.0 by P&Jchula vista Vey well maintained Hotel
meeting rooms well set up
Staff very pleasant
Recommend this Hotel
April 16, 2014
Rated 5.0 out of 5.0 by D L Bacon What a jewel!
Our experience at the Crowne Plaza was very gratifying. From the first moment at the front desk to the last we were treated with unexpected luxury. The room was appointed in a manner one would only expect from a room with a much higher daily rate. The staff were friendly and very helpful.
April 16, 2014
Rated 5.0 out of 5.0 by Demar Best Ever
This particular hotel is the friendliest place I've ever stayed - I don't know what they do to have the staff be so consistently friendly and helpful but EVERYONE at this hotel is focused on service. It always is a wonderful experience.
April 14, 2014
Rated 3.0 out of 5.0 by Andy61 bathroom not functional
Like this hotel, stay here every 3 weeks BUT I am continually disappointed by items not working or only half working in the bathroom. This time, toilet ran on and was not flushing correctly, seemed to take 1 minute to flush.
Shower head was a hand wand / overhead combination, wand portion did not work right, squealed loudly when I tried to use it. This is very common for this hotel, constantly have trouble with things in the bathroom not working.
April 10, 2014