Rated 4.2 out of 5 by 20
Rated 5.0 out of 5.0 by oklahomamomof2 Comfortable bed and great service!
Great hotel! Friendly, helpful staff, great beds and pillows, wonderful amenities. I would definitely return. The only draw back was it was a bit expensive - I was told this was due to the oil fields in the area. The Holiday Inn Express in our home town is almost 1/2 the price as this one.
August 15, 2014
Rated 5.0 out of 5.0 by rks2061 Great place to stay in Cotulla
The room was excellent! Quiet and relaxing. Good good choice at El Charro just a short walk away.
The facilities were awesome as was the breakfast.
I will definitely stay here next visit to Cotulla.
August 15, 2014
Rated 5.0 out of 5.0 by Geno69 awesome staff
The staff always greeted me with a smile and asked me about my day. The house keeping ladies were excellent to tend to my room needs.
August 8, 2014
Rated 1.0 out of 5.0 by whitsitt5 Disenchanted
I have had many wonderful experiences at different Holiday Inn Express hotels in several different states, but mostly in Texas. And, I will continue to use the hotel regardless of the experience I had in Cotulla Tx. I am sad to report that my stay in Cotulla Texas was not pleasant. I hope they address the concerns I wrote in my review.
July 3, 2014
Rated 1.0 out of 5.0 by Oilfield2 Bad experience
Bad experience began since check in.. Took 20 minutes for someone to check us in.. Breakfast was terrible.. Bed sheets were soggy (they were not completely dried).. Have stayed in plenty of Holiday inn hotels.. By far the worst.. Would defenitely recomend driving an extra 30 minutes to the one in Pearsall TX (I will)...
May 4, 2014
Rated 5.0 out of 5.0 by Mr.B Overall Excellent in every aspect
I stay in Cotulla, Texas for business about 20 to 30 days a year, and each and every time I stay, I feel safe and comfortable. The staff really stands by the True meaning of customer service. They always go above and beyond and even if they did not, their normal customer service would surpass every other hotels customer service. I would highly recommend Holiday Inn Express in Cotulla Texas. A 9 out of 10 only because there is always room to exceed a customers expectations.
February 23, 2014
Rated 5.0 out of 5.0 by Forreal10 Great staff
The staff is great always there for anything needed and courteous.
February 22, 2014
Rated 1.0 out of 5.0 by MS9125 Required copy of driver's license
I was very upset that they insisted on making a copy of my driver's license. This is not necessary, I'm a frequent traveler and I've never had anyone make a copy. They had all of my information. I presented my photo ID and they could see it was me and there was no reason to do this.
I WILL NOT STAY AT THIS LOCATION AGAIN AND I WILL INSIST ALL OF MY EMPLOYEES NOT TO STAY THERE.
December 15, 2013