Rated 4.4 out of 5 by 15
Rated 5.0 out of 5.0 by Mr.B Overall Excellent in every aspect
I stay in Cotulla, Texas for business about 20 to 30 days a year, and each and every time I stay, I feel safe and comfortable. The staff really stands by the True meaning of customer service. They always go above and beyond and even if they did not, their normal customer service would surpass every other hotels customer service. I would highly recommend Holiday Inn Express in Cotulla Texas. A 9 out of 10 only because there is always room to exceed a customers expectations.
February 23, 2014
Rated 5.0 out of 5.0 by Forreal10 Great staff
The staff is great always there for anything needed and courteous.
February 22, 2014
Rated 1.0 out of 5.0 by MS9125 Required copy of driver's license
I was very upset that they insisted on making a copy of my driver's license. This is not necessary, I'm a frequent traveler and I've never had anyone make a copy. They had all of my information. I presented my photo ID and they could see it was me and there was no reason to do this.
I WILL NOT STAY AT THIS LOCATION AGAIN AND I WILL INSIST ALL OF MY EMPLOYEES NOT TO STAY THERE.
December 15, 2013
Rated 4.0 out of 5.0 by northerndynasty Wonderul stay - Off the "beaten" path!
Who would've thunk it...an HIE well off the "beaten" path, but "workin' it" like it was in a World Class City!
We found ourselves heading towards Laredo for a business process, and although it was almost last-minute, Laredo provided us very few financially-responsible options #for that kind of City#. So, the objective was to find reasonable accommodations as close to Laredo as possible, and where we would feel safe and have a pleasant night #or two# out-of-town in preparation for a very important process that would happen at the Border. This HIE met #and exceeded# our expectations - and the results at the Border were a success!
From the moment we arrived - that first interaction would be with Stephanie and another gentlemen - we were in for a great experience. Stephanie accommodated each specific request I had #high floor, close to the elevator, any IHG upgrades available? etc...#. Back and forth, question-after-question, request-after-request, and each time I was afforded a response that would satisfy me.
The room was perfectly sized for my daughter and I; the room was very clean, fresh-smelling, well-appointed for our needs, sized-right, and everything worked "almost" flawlessly #more on that later...#.
Breakfast was more than ample, with hot items #eggs, sausage patties, biscuits, gravy, bacon#; the famous HIE cinnamon rolls; plenty of bread options, 4 cereals, an automatic pancake maker, 3 juices #orange, apple, cranberry#, yogurts, 3 different milks #including chocolate!#, instant oatmeal, several coffees, hot-chocolate, and on-and-on. The breakfast attendants were EXTREMELY efficient - ALWAYS restocking whatever was removed, and very willing to provide "To Go" bags and containers. With occupancy nowhere near "busy", breakfast was NEVER crowded, and there were plenty of tables and a pleasant "family room" area in front of the TV for an even more comfortable experience!
The outdoor spa was awesomely hot #yay for me!!!#, and the pool was incredibly cold #yet my daughter STILL went in - how she did, I don't know!#. The grounds were very clean and well-kept, save for the parking lot which did have some post-construction materials from the surrounding properties - where construction was everywhere!
Minor matters you might be interested in: The building is occupied by Oil-industry workers. I will say this, though: they were very polite, well-behaved, and probably mostly on the first floor - as we rarely saw anyone likely related to the "grunt work" aspect of the industry on our floor - the third - which I think is generally kept for IHG members. The area, while appearing safe, is generally scarce of resources within walking distance - ie, fast-food restaurants, other hotels, but that's about it. We didn't try any of the fast-food options #a Mexican option, fried chicken option, and another sit-down/table-service Mexican option#, so I can't advise. However, within a short driving distance is gas-stations, truck-stops, grocery store, Family Dollar, etc.
The one room issue we did have, which wound-up being a very pleasant experience: it seemed our room keys kept "dying" on us, and we needed them to be re-keyed several times. I purposely kept them in pockets with nothing else, so as to reduce any kind of possible de-magnetizing of the bar-code. Still, no success. Then, finally, it happened on the second night - a Sunday - AT night! We couldn't get in the door at all! Not remade keys, not the master key - NOTHING would work. Would you believe, the battery now on the door mechanism had died. But did you think that was going to be a panic-moment? Nope - not if HIE was going to do something about it! They called in an 'On-call' building maintenance fella who showed-up maybe 10 minutes later...accompanied us back to our room, used a special gadget to force the lock open, and within minutes swapped out the batteries to the device like a NASCAR pit-stop crewman, and that was the end of it! It "cost" the HIE an item from their Pantry store as compensation #SCORE! :P#, but the entire incident - while inconvenient - was handled awesomely, and we were no-worse-for-the-wear!
Who would've thunk such a wonderful stay could happen in a town called "Cotulla"...in the middle of Oil Country!
Thank you HIE - Cotulla! We had a very pleasant stay, which made for a comfortable experience at the Border - which was a success!
November 22, 2013
Rated 4.0 out of 5.0 by d39117 No benefit to be platinum here
Staff did not even acknowledge I was a platinum member. Other than that it was fine..
November 21, 2013
Rated 5.0 out of 5.0 by Mammy3 Great room, very great service. All help staff excellent.
Wonderful place to stay!! Couldn't ask for friendlier staff!
June 10, 2013
Rated 5.0 out of 5.0 by Bamalamadingdong Clean and Comfortable
Given the fact that this is in the heart of the Eagle Ford Shale in an oil boom time and there are service hands coming in off the job dirty every day, this hotel stays quite clean. Staff is helpful and pleasant. Fitness center is nice.
April 26, 2013
Rated 5.0 out of 5.0 by nelson39 Good Experience
very nice staff and I really enjoyed the Wednesdays hospitialty nights..
April 18, 2013