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Rated 4.5 out of 5 by 157 reviewers.
Rated 4.0 out of 5.0 by Great room The room was very comfortable with a friendly staff. The exercise room did not open to 530 am which was a major issue for me. I like to go to the gym at 430 am. The other issue I had was the hall carpets were dirty with several spots from spilled coffee or beverages. I would like to use the hotel in the near future, but I would need to see improvements in these areas. February 25, 2015
Rated 5.0 out of 5.0 by stay Good place to stay, good place to stay, good place to stay, good place to stay February 16, 2015
Rated 5.0 out of 5.0 by GreatFront Desk Staff Everyone was friendly and efficient. Rooms were very clean. The workout facility could be better but otherwise the hotel is very good. February 12, 2015
Rated 4.0 out of 5.0 by Graduation Our family rented 4 rooms from this location for a 2 night stay. It was very close to the Mid-America Center and several places to eat. The rooms appeared clean and the check in staff was very friendly. The service went down hill from there. The weekend staff acted like we were a bother. The pool area was nice, but the towels were small and there never were enough available. The breakfast selection was good and fresh. We notified the staff of a problem on check out, they did not offer a solution or even to have anyone follow up with us about it. I did e-mail the GM., we are still waiting to hear from him as to a solution to the issue. February 5, 2015
Rated 3.0 out of 5.0 by Staff Issues We had 3 rooms reserved and checked in on Friday afternoon. The front desk lady was awesome. She was friendly, out going, helpful. Sorry to say that kind of service did not extend into the rest of the weekend. the front desk was rude and seemed to be bothered by us asking if we could use the breakfast area for birthday cake. Sunday at check out - the front desk clerk was very short and not helpful. I have emailed the management about some issues and they have not taken the time to answer me. Not sure I will stay at a holiday Inn Express again. February 3, 2015
Rated 4.0 out of 5.0 by Better Breakfast and Morning Front Desk staff. We thought the hotel was great except the Nasty Breakfast and watered down juice, And the Front Desk Clerk the morning we checked out was rude and uncaring about our complaint about Breakfast. The afternoon staff when we checked in,and Evening staff was of great joy and caring and even got us a shuttle to take my wheelchair.. January 31, 2015
Rated 5.0 out of 5.0 by Nice Stay 95% of my stays are at HIE. I've come to appreciate the consistency of the brand. This hotel was no exception. Excellent in every way. January 16, 2015
Rated 4.0 out of 5.0 by Great Room, Poor Breakfast The breakfast room needed more staff to keep enough food available for guests. The one lady couldn't keep everything supplied. She would refill one thing, and several others were empty! It was a busy day and she, by herself, could not keep up! January 6, 2015
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