Rated 4.5 out of 5 by 234
Rated 5.0 out of 5.0 by galahad25 Great location
Great location, affordable, good service, and the breakfast was well stocked.
October 7, 2015
Rated 5.0 out of 5.0 by SUSIE1950 GREAT PLACE TO STAY!
Friendly staff! Great rooms! Delicious breakfast! Recognized as member!
October 6, 2015
Rated 5.0 out of 5.0 by PPointer24 Good Experience
Loved how well the air conditioner worked allowing me to get a good night of sleep
October 5, 2015
Rated 1.0 out of 5.0 by EricTWI No Room in the Inn
I was very frustrated with the staff decisions on how to deal with a problem during our stay here. When I made our reservation, I indicated that we would be traveling with 3 adults and 2 children. I was given a couple of choices of rooms which I believed would service our needs. When we checked in I found out that the room would only sleep four. There was no room for a cot/roll away to fit in the room. When asked why I could make a reservation for this room the response was "Fire code allows you to have up to 5 in this room." When when I asked where they planned to bed down the 5th person, I got a snarky response - "That's up to you." I was then told that if I wanted a 5th bed, there would be an additional charge for a room upgrade. I've stayed in enough Holliday Inn Express's where I received free upgrades to know that this could have been handled differently. The room rate for Council Bluffs, Iowa was already unusually high so I felt that paying the extra costs was unreasonable. But by this time I just wanted a room. I will never stay here again. I would recommend you find some place else to stay in Council Bluffs as well. The staff member I worked with definitely didn't get that customer retention is a key to success.
October 3, 2015
Rated 5.0 out of 5.0 by bevam confortable room and great service
the stay was excellent in all areas. Only problem was the bill and that was corrected without any questions.
October 3, 2015
Rated 5.0 out of 5.0 by traveler196011 Comfortable bed and great service
The hotel is modern and clean and the staff very attentive.
I will stay here again and would recommend to anyone else traveling in the area.
October 2, 2015
Rated 4.0 out of 5.0 by tj8206709 travel stop
nice quiet rooms, comfortable and conducive to rest and sleep. friendly staff. breakfast needs more heart healthy choices
October 1, 2015
Rated 5.0 out of 5.0 by Kiethb CB Stay
Great place to stay Jennifer always does awesome Job!!!
September 28, 2015