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Rated 4.4 out of 5 by 112 reviewers.
Rated 3.0 out of 5.0 by Nice Desk clerk at check in very nice and helpful....could had been more dining around motel...hard to find. Had to use gps June 26, 2014
Rated 5.0 out of 5.0 by Service Both by phone when booking room and when checking in, staff were extremely courteous and professional. June 25, 2014
Rated 5.0 out of 5.0 by Great Place This is a great place to stay. It is also a great location, close to the zoo and other attractions. Easy access to on and off interstate. Would stay here again and recommend it! Staff was great, we stayed with a big group of teen baseball players and their families and staff was wonderful! Made you feel very welcome! June 25, 2014
Rated 5.0 out of 5.0 by Excellent hotel This was a great hotel with an excellent staff. I drove over 900 miles and arrived before check in time. The staff allowed me an early check in because I was worn out. I stayed for three nights and I will be back. The only problem I had was that the nightly rate was raised because of the College World Series. June 22, 2014
Rated 5.0 out of 5.0 by College World Series We had a great stay at this hotel. Not knowing the area the front desk made some excellent recommendations on places to eat. They also helped me by running directions to the ballpark. June 21, 2014
Rated 5.0 out of 5.0 by Other than price this trip. HIE is one of the best Only had the one room, suite left ~ College World Series close by......everything booked, but that being said, price about $150 more than a suite anywhere else we've stayed at (HIE) ~guess prices might have been jacked up a little June 20, 2014
Rated 5.0 out of 5.0 by All Services and Hotel Acommodations Great Overall Service. Location was great and the hotel was very clean, bed was very comfortable and the breakfast was really good. June 15, 2014
Rated 4.0 out of 5.0 by Good Choice We were just passing through, so it was a good location for us. Convenient to the interstate, but in a quiet corporate area with places to eat. We especially liked that we could walk to a nice place to get a good meal after a long drive. The hotel was also very clean and the room very comfortable. June 14, 2014
Rated 5.0 out of 5.0 by Friendly and Personable Staff Our plans varied from a Saturday and Sunday night stay to a Friday and Saturday night stay. The staff was very accommodating. We needed to leave early and on Sunday night instead of Monday morning and the staff gave us a 1/2 price discount. Will recommend this location to others that plan to stay in the area. June 12, 2014
Rated 5.0 out of 5.0 by Area wedding Nice place; easy access; friendly service; wonderful pillows June 11, 2014
Rated 3.0 out of 5.0 by Stay my only complaint is about my reward points not able to use. I was not offered double points for my inconvenience. Stayed on 2nd floor June 10, 2014
Rated 5.0 out of 5.0 Great Stay!! Staff at front Desk were very helpful! Room was clean, pool was great! Along with the Hot Tub! June 8, 2014
Rated 5.0 out of 5.0 by Quiet Nice hotel. Rooms/bathrooms clean and comfortable. Shower great. Quiet. Close to restaurants and easy access to interstate. Breakfast was decent. Feel it was fairly rated. Swimming pool clean. Easy check in/out. Will be staying here again in the future! June 6, 2014
Rated 5.0 out of 5.0 by Last minute stay Stopped to stay the night here at the last minute. Had a great experience and everything was in order the way it should be. The shower was modern and amazing. Also had a great night of sleep as the bed and pillows were very comfortable. Would stay here again if given the chance. June 5, 2014
Rated 3.0 out of 5.0 by Great Place but hidden charges The hotel and staff were very nice and we did enjoy our stay minus the fact that our room was warm and the air didnt work. But my big disapointment was checking my bank acct and seeing that they not only charged me for the room but an additional 15 dollars that I was not told about which put my acct over. June 3, 2014
Rated 5.0 out of 5.0 by great service all around We stayed at this hotel so we could attend a graduation in Omaha. Overall we were very pleased and satisfied with everything this hotel had to offer. We will definitely stay at a Holiday Inn Express and Suites again! Thanks again for the great service! June 2, 2014
Rated 5.0 out of 5.0 by Clean Comfortable Room This is a nice property close to all my customers. The staff is nice although they didn't really know about the local businesses when I asked about them. I would recommend this hotel to anyone staying in the area as it had great access to highways and there are plenty of restaurants within a few miles. June 1, 2014
Rated 5.0 out of 5.0 by location, location, location AND a great bed! Stayed here for the first time on Memorial day weekend. going to the Omaha Zoo with my family for the first family vacation we have ever had! Our room was clean and smelled great too! Bed was clean and super comfy. Loved the choice of pillows [firm and soft] Hotel was located next to a great movie theater and was 15 mins from the zoo! POOL was Outstanding because the chlorine smell didn't burn your eyes and nose! would have been nice to see a manager or shift supervisor walk through the pool area to tame some jumping and playing ball in the pool but was still great! Staff was very pleasant and we really loved the cold water bottles available in the lobby...Great touch! Kudos to you on the wonderful breakfast offered! Hard to keep it filled when you have so many takers but it was delicious! We will BE BACK! May 29, 2014
Rated 5.0 out of 5.0 by Excellent service First place I look for rooms! The staff is very pleasant and helpful. Nice rooms and delicious breakfast!!!!! Easy to get to! May 27, 2014
Rated 5.0 out of 5.0 by A great hotel This was an exceptional hotel and I cannot find anything I did not like about it. I stay in hotels an average of about 80 days a year and this one stands out as one of the best. The staff at the front desk when I checked in and the next day when I checked out was fantastic. They should be given raises and promotions and sent around to other Holiday Inn Expresses to teach true customer service. Both ladies were pleasant, professional and caring. They were considerably above the normal. This has become our favorite Holiday Inn Express and would plan our trip schedule to stay here in the future. May 5, 2014
Rated 5.0 out of 5.0 by Clean, Comfortable and Kind Check in was a breeze and front staff very nice. Room was bigger than I had imagined and very clean. Bathroom had big walk in shower only - and preferred that over needing to step over the side of a tub. Room was very quiet, the only noise was an occasional slam of a door down the hall as they are very heavy doors. Breakfast was enjoyable and staff kept items stocked. Would stay again if I am in the area. April 28, 2014
Rated 3.0 out of 5.0 by service Our granddaughter had left her curling wand in the room and we called to ask them to look for it. We told them where she had left it and they supposedly looked for it and said it was not there. We had not been gone from the hotel 3 hours when we called them. March 20, 2014
Rated 4.0 out of 5.0 by Good overall A nice HI Express that I can recommend with no reservations. Good full selection of TV stations, not some scaled down version of cable. March 7, 2014
Rated 5.0 out of 5.0 by Great place to stay!! I always enjoy staying at this hotel. The staff is very friendly and treat platinum members very well. February 27, 2014
Rated 5.0 out of 5.0 by Great family experience The front desk staff was great and treated our kids like family. The General Manager actually refilled our coffee at breakfast and took the time to ask our kids what they liked best about our stay. Of course they said the pool. We definitely will stay again when we go to Council Bluffs. February 2, 2014
Rated 5.0 out of 5.0 by Great customer service Staff was very accommodating. Friendly and personable. Very clean and a great breakfast. Will definitely stay here again. Nice pool that had been recently renovated. Very clean. January 5, 2014
Rated 5.0 out of 5.0 by Safe Charge Make sure you check your bill when you check out. There was a "safe" charge on mine and I did not request or use the safe in my room. They did remove the charge only after I questioned it. January 2, 2014
Rated 5.0 out of 5.0 by Nice hotel and staff The staff were very helpful providing directions to local stores. The breakfast staff was especially nice and professional. December 31, 2013
Rated 3.0 out of 5.0 by Check-in dude Not very knowledgeable; failed to give us our goodies at check-in or after. December 22, 2013
Rated 5.0 out of 5.0 by We loved our rooms on both stays. We stayed at the holiday inn express on both ends of our trip so we spent 2 nights there the staff was great. The first night Randa checked us in, the second night Jason checked us in. Jason had made our reservations & he was great. I'm so glad I got to meet him. We have stayed at this hotel 3 nights total in less then 6 months & every day was a wonderful experience. Randa & Jason are assets to your company. Thanks for everything. We will be back. December 4, 2013
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