Rated 4.4 out of 5 by 112
Rated 3.0 out of 5.0 by Earl1X Breakfast
No cinnamon rolls, out of butter. Worst breakfast I have had at any hotel
June 3, 2013
Rated 5.0 out of 5.0 by pj912 Like a home away from home
I've stayed here over 13 times in the last 24 months and this HI Express never falters. Awesome service and clean facilities throughout make this a "must stop". I don't look anywhere else in the area any more, nor will I!
May 15, 2013
Rated 1.0 out of 5.0 by NewsCrews2013 Poor Management, Customer Service Nightmare!
The management at this property is atrocious! We were told on the phone that our reservations would be fully refundable, and then given a completely different story the next day when we needed to make changes to our reservation. Ultimately, the only thing they cared about was charging our company for an additional night stay (at an over-priced rate!) and have compromised 15+ years of customer loyalty in the meantime. I hope it was worth it, because our entire company has sworn off Holiday Inn as a result of their dishonest rate policies and lack of support.
May 15, 2013
Rated 4.0 out of 5.0 by SDSD Have stayed here 4or 5 times
This property is clean, friendly, helpful, easy to get to. It is close to a Ruby Tuesday's which has good food. It is close to movie theaters, casinos. Gasoline is usually competitive. It is an easy on/off interstate. It is a good place to stay. It is cost competitive.
May 1, 2013
Rated 5.0 out of 5.0 by Amie44 Winter Texans passing through
Staff were very helpfull with respect to eateries within the area. Check in went very smooth. Rooms were very clean.
Really enjoyed our stay. Would stay again.
April 8, 2013
Rated 3.0 out of 5.0 by milman3 No Gov't discount
I stayed there last weekend and the staff would not let me use my government discout because of the way I booked the hotel. I have stayed at the hotel once every month for the last year and this is the first time I have been denied the discount by the staff. I was so frustrated by this that I am not planning on staying there again despite the hotel being a good place to stay.
March 8, 2013
Rated 4.0 out of 5.0 by louielouie62 Average hotel gets you averge experience!
I spend around 280 nights a year on the road and I know what great service is. This hotel is well.....average. The only thing that stood out was the acknoledgement that I was a Platinum member. That's about as far as it got. First off the staf did not make the effort to upgrade me to a suite even though I'm a Platinum member and there were suites available. Second, when I went to my "standard" room, there was no microwave. For someone who spends on average 7 nights per stay at any of your porperties a microwave is a MUST HAVE. I inquired about a microwave and was told that they were only available in the suites. Which is where I should have been upgraded to in the first place! I asked about getting a microwave to my room and was told that there was a $10.00 per night charge for it. I asked if that was the case even for Platinum members like myself and was told yes, that it was hotel policy. If I were staying here for seven nights that would come out to $70.00!! I could BUY a microwave at Wal-Mart for HALF that cost and return it before I leave!! I left with the impression that this hotel management is just looking for ways to pad their bottom line at the expense of GREAT CUSTOMER SERVICE!!
March 6, 2013
Rated 5.0 out of 5.0 by guod Good stay
We stayed there 2 nights. It was a favorable stay no problems. We did like the convienence of the Horseshoe Shuttle stopping at the hotel. I didn't like the breakfast choices, but I never like the breakfast choices at Holiday Inn Express. I would rather they didn't serve breakfast and discount the price. of the room. I can get a better breakfast at McDonalds that is hot and tasty for Around $3. The hotel was nice.
January 7, 2013
Rated 5.0 out of 5.0 by Way2tall Quiet I love quiet
This hotel is great it is away from loud traffic so it is very quiet. Next to a movie theater restaurants and a go cart track so plenty to do. The staff is great with that down to rearth feeling that puts you at ease. You won't go wrong staying here.
December 21, 2012
Rated 4.0 out of 5.0 by JWW1970 Services
Add a cocktail party from 5:00 - 7:00 Monday thru Thursday
December 12, 2012
Rated 5.0 out of 5.0 by mrsksp Enjoyed our stay, will come back for sure!
My husband and I got the king bed room with spa feature. Only stayed for one night but it was wonderful. The room was very large, comfortable bed, clean linens, very relaxing spa tub, large bathroom and shower. I loved everything about the room. Didn't get a chance to eat the breakfast, we went out instead. Definitely will stay at this hotel again. It was worth every penny and it was very close to the casino's.
November 5, 2012
Rated 4.0 out of 5.0 by speedyjeep2 Tape and hole in wall
Expect a room to be cleaned of other customers leftovers even if they are on wall. Hole behind tv was'nt attractive. Price for room would of been ok if it was'nt these items..
November 3, 2012
Rated 5.0 out of 5.0 by Dman I love it
My son plays football for Iowa Western, the hotel is within a few miles of the campus and thier playing field. The hotel staff is very accommodating the rooms are nice and comfortable, the staff is wonderful. I've stayed there for every home game I've attended.
October 27, 2012
Rated 1.0 out of 5.0 by cardiac extreme noise
extreme noise in the room above us; called the front desk with
little help - talked to Lisa; again called and stated that we would
have to check out; Lisa had an attitude and did not express any
desire to assist us. my dtr was there for a med school interview
and we got 3 hours of sleep. we were to stay a second night
but checked out. i will never stay there again. I thought at one
point that the pictures on the walls would fall off there was so
much noise and activity from above............
October 18, 2012