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Rated 4.7 out of 5 by 101 reviewers.
Rated 4.0 out of 5.0 by EXCELLENT SERVICE FROM TARA, PM DESK STAFF Your night staff person, Tara was extremely helpful and patient while I was booking for my family. We will definitely choose your property next time we are in Courtenay. The buffet breakfast was not what we were expecting, it was okay. Thank you. February 26, 2014
Rated 5.0 out of 5.0 by Just a good pillow away... Just a good pillow away from a really great experience for the money. A perfect end to a great day on Mt. Washington. Huge hot tub, kids loved the water slide. No in hotel dining / room service...but very close to a good number of decent family restaurants. Better pillows would make all the difference! February 26, 2014
Rated 5.0 out of 5.0 by great staff The staff was very accommodating. They were great and went out of their way to help us out February 10, 2014
Rated 5.0 out of 5.0 by Great Experience!! We enjoyed our stay very much. Our room was very comfortable and all it offered. February 5, 2014
Rated 5.0 out of 5.0 by home away from home ;-) I have stayed at this hotel periodically since it opened, and every stay gets better. The rooms are clean, quiet, comfortable, and spacious. The staff are friendly, helpful, and recognize me on each of my check-ins. They are very accommodating to my needs and preferences, which makes each stay very enjoyable. Any issues or concerns are immediately taken care of. They are also quite knowledgeable of the local area and businesses...especially the best pizza! a must when it comes to a weary traveler needing a late meal. The coffee is on late, and the breakfast buffet is always fresh and flavourful. I look forward to each trip, knowing that I'll be well taken care of following long days of travelling. Although all of my stays have been business related, I would not hesitate to vacation here as well. I would 100% recommend this property to all my friends and family, and in fact have had family book a room during several visits. January 29, 2014
Rated 5.0 out of 5.0 by good news I have stayed in a number of Holiday Inn express hotels and this one is for me by far the best. Especially pleased with the food and the staff. thanks January 28, 2014
Rated 5.0 out of 5.0 by #1 customer service was there for medical reasons....very friendly service...front desk awesome..beds comfy....felt at home with them...would highly rec. this hotel...thanks for everything January 18, 2014
Rated 5.0 out of 5.0 by Lovely hotel :) I really enjoy this hotel and it is where I stay every time I am in Courtenay. The staff is always friendly and helpful. The rooms are always clean and the beds are comfortable. The location is great, the trails along Airport Park are beautiful. Restaurants and shopping are an easy walking distance. :) January 14, 2014
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