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Rated 4.7 out of 5 by 142 reviewers.
Rated 5.0 out of 5.0 by Superior customer service Excellent hotel with a wonderful staff. The water slide was a huge hit with the kids. Great location. We were able to walk to the town center for dinner. July 23, 2014
Rated 3.0 out of 5.0 by cleanliness Level of cleanliness is important to us. When we enter a hotel room... I wipe light switches, lamp switches, door handles and drawer handles along with TV converter(s) and phone(s). Nutrition is also important. We understand that it is not possible to always consume organic produce, eggs, etc. when we travel BUT cooked oatmeal (instead of instant); whole grain cereal (instead of sugary cereal); butter (NO margarine of ANY kind); GLUTEN-FREE options are also a consideration. As is dairy-free. Whole eggs please! Having a choice of green tea or regular tea in room is desirable. FRESH cream in fridge please! (Throw out the hydrogenated powdery stuff.) July 23, 2014
Rated 5.0 out of 5.0 by Great Staff We checked in on the last day of a music festival that had taken over most facilities in Courtenay. The young woman working the desk was super friendly and efficient, making us feel so welcome! July 22, 2014
Rated 5.0 out of 5.0 by Leisurely relaxing stay After a tough day at the seminars it was very relaxing to return to friendly staff, great pool and fitness room and a very comfortable bed. Made it easy to get on our way after the excellent hot continental breakfast. July 22, 2014
Rated 5.0 out of 5.0 by Vancouver Island Nationals The staff at this hotel went above & beyond the call of duty. They opened up breakfast a little early to service our customers which was a huge perk. I would advise this hotel to anyone going to this area. July 22, 2014
Rated 5.0 out of 5.0 by This Hotel made our stay very enjoyable, absolutely great staff and servic I would like to commend all the staff for their outstanding service. Especially Amy at the front desk. She deserves a standing ovation, she was over the top helpful and always asking us if there was anything she could do for us. She was always polite and happy and smiling. Great girl! All the staff were exceptional. The room was very nice, clean and roomy. We had one unfortunate glitch with the air conditioner on our last evening, but it was addressed to the best of their ability. We had wonderful breakfasts, hot coffee and smiling staff. It was a joy to stay here and I will stay again in the future. Thank you to all, you did a marvelous job and you all deserve a raise and a day off with pay....if it were up to me. Eileen H July 19, 2014
Rated 4.0 out of 5.0 by noise we were pleased with the lay out of the king suite as there was 3 adults. the noise from the traffic on the street was soooo loud we didn't sleep well that first nite. asked to be moved to a quite side but there were no king suites on the quite side. we did move to a room with 2 queen beds on the quite side. much better sleep for the next 2 nites. staff very friendly and helpful July 13, 2014
Rated 5.0 out of 5.0 Perfect location ..everything top of the line.... All the staff were friendly, helpful and could not have been more delightful..the room was spacious and bright, clean and made one feel very comfortable. The riverwalk was a super bonus.....What a great location! July 5, 2014
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