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Rated 4.8 out of 5 by 154 reviewers.
Rated 5.0 out of 5.0 by Favourite Courtenay Hotel Love the friendly and accommodating staff, breakfasts, quiet room (in the rear of building), everything up-to-date and everything in working order. Quiet air conditioning, large rooms (for our two golf carts & bags). We visit courtenay frequently and would not stay elsewhere. On this stay we found many long black hairs in the bathroom. Obviously from housekeeping staff. A quick glance in the bathroom after room has been readied would be beneficial. August 3, 2014
Rated 5.0 out of 5.0 by Friendly staff accommodated our team We stayed here for a lacrosse team's provincial tournament. The staff were strict with the kids but very accommodating to the team, allowing us to use the great room in the evening to socialize and have our team dinner. The rooms were comfortable and clean, and the beds were very comfortable. It is located right on a bike/walking path, with a great little coffee shack in the parking lot next door. August 2, 2014
Rated 5.0 out of 5.0 by Great place to stay The hotel is quite new, very clean and bright. The staff were great. They were pleasant and fun and very helpful. They had information and maps for any of the sights that we wanted to go and visit and good suggestions for eating places in the area. The rooms are clean and fresh. The beds are comfortable. The hotel is quiet - even when there were several sports teams staying there at the same time as we were. The breakfasts are very well done. Lots of variety and all very tasty. The pathway behind the hotel is very nice to go for a stroll or a bike ride or just watch the kayaks going down the river. Very peaceful. We would definitely stay here again. July 28, 2014
Rated 5.0 out of 5.0 by Wonder Suite and Convenient The entire hotel was beautiful and modern and my suite was great! July 28, 2014
Rated 5.0 out of 5.0 by Superior customer service Excellent hotel with a wonderful staff. The water slide was a huge hit with the kids. Great location. We were able to walk to the town center for dinner. July 23, 2014
Rated 3.0 out of 5.0 by cleanliness Level of cleanliness is important to us. When we enter a hotel room... I wipe light switches, lamp switches, door handles and drawer handles along with TV converter(s) and phone(s). Nutrition is also important. We understand that it is not possible to always consume organic produce, eggs, etc. when we travel BUT cooked oatmeal (instead of instant); whole grain cereal (instead of sugary cereal); butter (NO margarine of ANY kind); GLUTEN-FREE options are also a consideration. As is dairy-free. Whole eggs please! Having a choice of green tea or regular tea in room is desirable. FRESH cream in fridge please! (Throw out the hydrogenated powdery stuff.) July 23, 2014
Rated 5.0 out of 5.0 by Great Staff We checked in on the last day of a music festival that had taken over most facilities in Courtenay. The young woman working the desk was super friendly and efficient, making us feel so welcome! July 22, 2014
Rated 5.0 out of 5.0 by Leisurely relaxing stay After a tough day at the seminars it was very relaxing to return to friendly staff, great pool and fitness room and a very comfortable bed. Made it easy to get on our way after the excellent hot continental breakfast. July 22, 2014
Rated 5.0 out of 5.0 by Vancouver Island Nationals The staff at this hotel went above & beyond the call of duty. They opened up breakfast a little early to service our customers which was a huge perk. I would advise this hotel to anyone going to this area. July 22, 2014
Rated 5.0 out of 5.0 by This Hotel made our stay very enjoyable, absolutely great staff and servic I would like to commend all the staff for their outstanding service. Especially Amy at the front desk. She deserves a standing ovation, she was over the top helpful and always asking us if there was anything she could do for us. She was always polite and happy and smiling. Great girl! All the staff were exceptional. The room was very nice, clean and roomy. We had one unfortunate glitch with the air conditioner on our last evening, but it was addressed to the best of their ability. We had wonderful breakfasts, hot coffee and smiling staff. It was a joy to stay here and I will stay again in the future. Thank you to all, you did a marvelous job and you all deserve a raise and a day off with pay....if it were up to me. Eileen H July 19, 2014
Rated 4.0 out of 5.0 by noise we were pleased with the lay out of the king suite as there was 3 adults. the noise from the traffic on the street was soooo loud we didn't sleep well that first nite. asked to be moved to a quite side but there were no king suites on the quite side. we did move to a room with 2 queen beds on the quite side. much better sleep for the next 2 nites. staff very friendly and helpful July 13, 2014
Rated 5.0 out of 5.0 Perfect location ..everything top of the line.... All the staff were friendly, helpful and could not have been more delightful..the room was spacious and bright, clean and made one feel very comfortable. The riverwalk was a super bonus.....What a great location! July 5, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Suites..."Home away from Home" The rooms are decorated in a very tasteful manner and very comfortable to use. The hot breakfast included in your stay was an absolute God send as we did not have to go out looking for a quick bite to eat first thing in the morning. The grounds and the walking trail right behind the hotel was a beautiful way to start and end the day. I can say full heartedly that our stay here made us feel as comfy as if we were in our own home. Thank-you to the staff and the Holiday Inn Express Suites Courtenay Comox Valley Sw!!! June 30, 2014
Rated 5.0 out of 5.0 by Good Stay Overall excellent. Good beds, rooms and pool. But as usual for me the breakfast is always a tease. I am sensitive to gluten and have been for 14 years, well before it became popular to be sensitive to it. And about the only thing I can eat at the breakfast is some eggs, tea, and a piece of fruit. I know this going so I'm not upset but it would be nice to have meat that is meat and not mostly breadcrumbs and pepper flavoured pork. Kids and wife loved breaky though. I still will visit again as the hotel is first rate, especially for the area. June 25, 2014
Rated 5.0 out of 5.0 by Soft and Firm pillow choices, clean and a great breakfast We had a group that used 7 rooms and we were all very impressed with the staff, cleanliness and the free breakfast. We really enjoyed our stay and our rooms we reasonably priced. June 25, 2014
Rated 5.0 out of 5.0 by Best breakfast best free hot breakfast loved the warmed cinnamon buns June 23, 2014
Rated 4.0 out of 5.0 by great front counter staff and nice family suite worked well and in a good location, close to ball park (5 min drive or nice 30 minute walk). Family suite was great with King size bed in separate room and 2 queens in main area. June 20, 2014
Rated 5.0 out of 5.0 by Pet Friendly Staff extremely attentive and helpful, excellent location and pet made very welcome (a very old, border collie). Nice room, extremely clean. This hotel backs onto the walkway around the Air Park in Courtenay. Great for dog walking and very handy. June 18, 2014
Rated 5.0 out of 5.0 by excellent staff Staff were amazing, greta customer ervice all around. June 18, 2014
Rated 5.0 out of 5.0 by Excellent hotel Couldn't have asked for more! Friendly staff, quite and clean room, fantastic breakfast and pet friendly! June 16, 2014
Rated 5.0 out of 5.0 by Awesome staff and great room. I was in room 318 and it was a very nice and big one...The staff is always smiling and gives great service. Thank you very much, see you next time! June 16, 2014
Rated 5.0 out of 5.0 by Very friendly and helpful staff. Very friendly staff, always courteous and said hello with a smile. The breakfast and the shuttle to and from the airport is a very nice touch. June 14, 2014
Rated 5.0 out of 5.0 by Solid Accomidation, Excellent Staff The overall property is a newer Holiday Inn design with excellent amenities. I found the staff at this location exceptionally good and very pleasant to deal with. June 13, 2014
Rated 5.0 out of 5.0 by great hotel and service great hotel, nearby walk path around water so good for exercise in the mornings. great breakfast included in room price friendly staff strongly recommend for value of money and comfort June 12, 2014
Rated 5.0 out of 5.0 by Friendly staff and beautiful suite The room was very modern and tastefully decorated as well as very clean. Loved the separate bedroom and king size bed. It was very quiet and the staff were very friendly and helpful. Having breakfast included is a must nowadays for us choosing a hotel. June 11, 2014
Rated 5.0 out of 5.0 by Clean hotel, friendly, helpful staff We stayed two nights at the hotel while we explored Courtenay as a retirement location. We were most impressed by the friendly and helpful staff. This included the front desk, the cleaning staff, and those who looked after the breakfast facility. The room was clean,comfortable and in good repair, as was the hotel in general. The breakfast was the best we had encountered at this type of hotel. Top marks. June 11, 2014
Rated 5.0 out of 5.0 by Comfortable sleep The beds and bedding were extremely comfortable waking to a refreshed morning ready for anything. June 11, 2014
Rated 5.0 out of 5.0 by A great place to stay This is probably the best Holiday Inn I have ever stayed in. It was very clean and well appointed (ie: even makeup wipes in the bathroom!). However the real point of difference was the staff and their attitude. They were really friendly, professional and showed a fantastic attitude. Would recommend for both business and pleasure. June 7, 2014
Rated 5.0 out of 5.0 by Excellent Stay A very brief but good stay. Great hotel and staff. Would definitely recommend this location. June 4, 2014
Rated 5.0 out of 5.0 by Great Place to Stay This Holiday Inn Express in Courtenay is comfortable, clean and we would highly recommend it for both business and leisure use. The rooms are beautiful, spacious and quiet. The hotel staff are friendly and always willing to help with any questions or accommodation requests. June 4, 2014
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