Rated 4.8 out of 5 by 580
Rated 4.0 out of 5.0 by Northern Comfort Disappointed
Checked in and had to leave and return home right away.
Rebooked for one week later.
No compassion, had to pay for the room although only the suitcase was put in and I went to dinner where I learned I had to return home.
So much for a repeat IHG valued customer.
Quoting policy does not cut it, a little discretion would go a long way in demonstrating appreciation of our loyalty to the brand. No longer loyal and disappointed.
June 22, 2016
Rated 4.0 out of 5.0 by flstni05 Nice Place to come back to
My wife and I have stayed several times at The Holiday Inn Express in Courtenay. The breakfast in the Great room us a big plus for us
June 21, 2016
Rated 5.0 out of 5.0 by wopper Overall Stay
Clean and Comfortable, good food, good bed and nice staff makes this property a big thumbs up for me
June 20, 2016
Rated 5.0 out of 5.0 by jnh1272 Great staff; convenient location; comfortable environment
We have stayed at this HIE many times since it opened several years ago, This has included not only our family members but friends as well. The staff has been the outstanding factor in our choice. When my son was diagnosed with a terminal illness we spent many days there, and the staff was not only helpful but showed true compassion for what we were going through and tried to make our stay easier. The service overall has been excellent; any issues were addressed promptly. It has become our "home away from home" when visiting our family in B.C.
June 19, 2016
Rated 5.0 out of 5.0 by Bella96 Great place to stay!
The service was excellent. I slept well every night. The breakfast buffet offered a good variety of food. I definitely will stay here when I am in the area again.
June 18, 2016
Rated 5.0 out of 5.0 by Hemiguy great room and staff
Very nice and laid out hotel. Will definitely stay here every time I am doing business in this area
June 18, 2016
Rated 3.0 out of 5.0 by JJBRY Lost item
I realized when I got home that I had left behind one of my very valuable to me rings. I called the hotel immediately and was informed the mgr. would get back to me on Monday. I called back on Monday to find out the mgr. won't be in till Tues. The gal I talked to realized how upset I was and was extremely helpful. They did locate my ring and all is well. Thanks for you help.
June 8, 2016
Rated 5.0 out of 5.0 by Aarti2014 Relaxing night
relaxing night, close to restaurants, highway, shopping ..........................
June 5, 2016