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Rated 4.7 out of 5 by 137 reviewers.
Rated 5.0 out of 5.0 by Pet Friendly Staff extremely attentive and helpful, excellent location and pet made very welcome (a very old, border collie). Nice room, extremely clean. This hotel backs onto the walkway around the Air Park in Courtenay. Great for dog walking and very handy. June 18, 2014
Rated 5.0 out of 5.0 by excellent staff Staff were amazing, greta customer ervice all around. June 18, 2014
Rated 5.0 out of 5.0 by Excellent hotel Couldn't have asked for more! Friendly staff, quite and clean room, fantastic breakfast and pet friendly! June 16, 2014
Rated 5.0 out of 5.0 by Awesome staff and great room. I was in room 318 and it was a very nice and big one...The staff is always smiling and gives great service. Thank you very much, see you next time! June 16, 2014
Rated 5.0 out of 5.0 by Very friendly and helpful staff. Very friendly staff, always courteous and said hello with a smile. The breakfast and the shuttle to and from the airport is a very nice touch. June 14, 2014
Rated 5.0 out of 5.0 by Solid Accomidation, Excellent Staff The overall property is a newer Holiday Inn design with excellent amenities. I found the staff at this location exceptionally good and very pleasant to deal with. June 13, 2014
Rated 5.0 out of 5.0 by great hotel and service great hotel, nearby walk path around water so good for exercise in the mornings. great breakfast included in room price friendly staff strongly recommend for value of money and comfort June 12, 2014
Rated 5.0 out of 5.0 by Friendly staff and beautiful suite The room was very modern and tastefully decorated as well as very clean. Loved the separate bedroom and king size bed. It was very quiet and the staff were very friendly and helpful. Having breakfast included is a must nowadays for us choosing a hotel. June 11, 2014
Rated 5.0 out of 5.0 by Clean hotel, friendly, helpful staff We stayed two nights at the hotel while we explored Courtenay as a retirement location. We were most impressed by the friendly and helpful staff. This included the front desk, the cleaning staff, and those who looked after the breakfast facility. The room was clean,comfortable and in good repair, as was the hotel in general. The breakfast was the best we had encountered at this type of hotel. Top marks. June 11, 2014
Rated 5.0 out of 5.0 by Comfortable sleep The beds and bedding were extremely comfortable waking to a refreshed morning ready for anything. June 11, 2014
Rated 5.0 out of 5.0 by A great place to stay This is probably the best Holiday Inn I have ever stayed in. It was very clean and well appointed (ie: even makeup wipes in the bathroom!). However the real point of difference was the staff and their attitude. They were really friendly, professional and showed a fantastic attitude. Would recommend for both business and pleasure. June 7, 2014
Rated 5.0 out of 5.0 by Excellent Stay A very brief but good stay. Great hotel and staff. Would definitely recommend this location. June 4, 2014
Rated 5.0 out of 5.0 by Great Place to Stay This Holiday Inn Express in Courtenay is comfortable, clean and we would highly recommend it for both business and leisure use. The rooms are beautiful, spacious and quiet. The hotel staff are friendly and always willing to help with any questions or accommodation requests. June 4, 2014
Rated 4.0 out of 5.0 by Good stay at Holiday Inn Only problem encountered was when the air condtiioner came on at 2 am rudely awaking us both from a sound sleep. June 4, 2014
Rated 4.0 out of 5.0 by Good Experience Comfortable, clean room. Friendly staff. Excellent breakfast offering. June 3, 2014
Rated 4.0 out of 5.0 by May Long Weekend Overall a great experience and would stay again. Only had a few minor issues. 1. Pillows were not comfortable, even the firms felt very soft. 2. When my son got sick I informed that I wanted to know if there was going to be additional charges for cleaning BEFORE I checked out so I didn't stress and I didn't find out until actually checking out. 3. Was not impressed with the breakfast. Sausages looked weird, the scrambled eggs I had were dry and rubbery but everything else was ok. Good points: 1. extremely spacious king and sofabed room (its actually a room with living room) 2. Staff were polite and personable 3. Very convenient location 4. Decent price for what you get June 1, 2014
Rated 5.0 out of 5.0 by Overall Great place to stay.....staff is super friendly and efficient....great value....I stay here for a week each year and always look forward to coming here......totally recommend this hotel May 19, 2014
Rated 5.0 out of 5.0 by Great Stay You get what you expect from staying at a Holiday Inn...a nice place, clean rooms and friendly staff. Hotel is fairly new so the hotel interior spaces and my room was in very good shape with a comfortable bed and nice sheeting and pillows. Good location in the Courtenay area with restaurant choices and other amenities close by. I never used the pool or water slide but it would be great for kids. The complimentary breakfast had good choices, hot and cold foods and everything was fresh and appealing. I definitely will stay again. May 18, 2014
Rated 5.0 out of 5.0 by Great staff very clean and welcoming I found the hotel Very clean the staff very friendly and accommodating. I went there because it was recommended to me I'll for sure be back and recommend to others!! May 14, 2014
Rated 5.0 out of 5.0 by Just perfect! From the moment I walked in and received a wonderful, genuine greeting, my 2 night stay was excellent. My room was just amazing; the linens, the tv, the fridge, bathroom! The only thing I found dated was the heating and ventilation system but I was still able to be very comfortable. May 5, 2014
Rated 5.0 out of 5.0 by Great room and staff Very clean and roomy. Great value and very friendly and professional staff. May 4, 2014
Rated 5.0 out of 5.0 by Great place We stayed here while doing a dog agility trial in Courtney. Super friendly staff, very helpful. The room was clean and nice, roomy, breakfast was great. Wish we had more time to relax here, beautiful walking trail behind our room. Quiet room. Waterslide was closed because we got in late but the hot tub was relaxing. We'll be back and will tell all our friends where to stay. Thanks! April 27, 2014
Rated 3.0 out of 5.0 by Great Staff Terrible Breakfast Stuffy Room We stayed for 2 nights and the staff were very very friendly and accommodating. However, the breakfast buffet was terrible. Eggs were over cooked and full of oil/butter, the sausage was either undercooked or over cooked, etc and the food stations were inefficiently laid out. I have stayed at a similar place in Surrey and the food was delicious so it can be done :-) Also, the room was very hot and the air conditioning did not cool it. April 25, 2014
Rated 5.0 out of 5.0 by good place to stay I've stayed here many times and keep coming back. It's a clean hotel all around. The breakfast at Holiday Inn is one of the better at hotel chains. The only issue I have is that the beds are too firm, they could use a soft topper or something. I need to sleep on top over the comforter and use the spare blanket to cover with. March 31, 2014
Rated 5.0 out of 5.0 by Good hotel The staff were outstanding: professional and friendly. There rooms were very clean and a good size. The price was a little high, but not too bad considering breakfast was included. The addition of a waffle bar and a greater selection of fruit would be a nice touch, but the selection was sufficient. The kids thoroughly enjoyed the pool with a slide. The exercise room was basic but alright considering very few travelers use them. More parking is required: lot fills quickly on the weekend. March 27, 2014
Rated 5.0 out of 5.0 by So accommodating! We were part of one of five hockey tournament teams staying in the hotel. The staff were awesome! They opened the breakfast room a half hour early to accommodate our team's early game on Sunday morning. They let us use the breakfast room for several team activities during our stay. Everything was comfortable and welcoming! March 20, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Friendly, cooperative staff, great accommodations and amenities. Great breakfast. Good location and close to a variety of restaurants. Highly recommended. March 19, 2014
Rated 5.0 out of 5.0 by Great Experience Wonderful, clean hotel with an amazing, friendly staff. I was in Courtenay for my cousin's memorial service which I told Amy about on the phone from Toronto. When we checked in, there was a sympathy card signed by all of the staff - we were amazed! Thank you so much. March 17, 2014
Rated 4.0 out of 5.0 by EXCELLENT SERVICE FROM TARA, PM DESK STAFF Your night staff person, Tara was extremely helpful and patient while I was booking for my family. We will definitely choose your property next time we are in Courtenay. The buffet breakfast was not what we were expecting, it was okay. Thank you. February 26, 2014
Rated 5.0 out of 5.0 by Just a good pillow away... Just a good pillow away from a really great experience for the money. A perfect end to a great day on Mt. Washington. Huge hot tub, kids loved the water slide. No in hotel dining / room service...but very close to a good number of decent family restaurants. Better pillows would make all the difference! February 26, 2014
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