Rated 4.8 out of 5 by 160
Rated 5.0 out of 5.0 by R.J. Comfortable and relaxing
Exhaust fan in room was a little noisy. Everything else led to a great and relaxing three day visit.
January 4, 2014
Rated 5.0 out of 5.0 by Cuffs4709 Stay in Courtenay
The room and the hotel was excellent. My boys thoroughly enjoyed the waterside. We had two issues:
- no matter how hard we tried we could not get a constant temperature in our room. It was either too hot or too cold; and
- my boys were disappointed when the pancake machine would not work.
January 2, 2014
Rated 5.0 out of 5.0 by Gottogo1000 Amazing staff!
We really enjoy going to this hotel every year. Every staff member goes out of their way to be friendly and helpful. We had an issue with our suite and noise and the front desk staff member was very understanding and helped us find another room (upgrade!) at no additional cost to us.
The kids enjoy the pool and slide. We all get a good start to our day with a hearty breakfast and lots of options to choose from.
We will be staying at this hotel again!
January 2, 2014
Rated 5.0 out of 5.0 by sailorgirl358 Very handy, very comfortable, very clean and great service
This hotel is one of the best on the island and especially if anyone is disabled. The only concern I have is that when the hotel is fully booked, the breakfast time should be extended somewhat as the breakfast room is too small and it gets too crowded and rushed to all get in and eat before the cut-off time and is not comfortable at all - especially for the disabled. Otherwise it is fabulous.
January 1, 2014
Rated 5.0 out of 5.0 by Ranastar5 Great family fun night!
We had a most memorable family night with my parents too! The room was awesome, it was easy to book, our big family was easily accommodated, breakfast rocked, the waterside was such a big hit and the "hot pool" too. Cannot wait for my next stay.
January 1, 2014
Rated 5.0 out of 5.0 by JJB66 Nice Room and great pool for kids
We stayed in a basic room with two queen beds, they were comfortable and clean. The room had a small fridge and microwave, both proved useful. the highlights were the breakfast buffet and the swimming pool with waterslide. The slide does not look like much from a distance but once your inside it the thrill begins," in total darkness" , "wow" says my 10 year old son.
December 15, 2013
Rated 5.0 out of 5.0 by Hendo63 Excellent Service from Staff
I've stayed at this property a number of times for business and have always been pleased with the service. On this particular trip they were even more exceptional. I had an issue with a microwave in my room, and the front desk not only replaced the unit, but they heated up the meal i was going to microwave. Very polite and quick service.
Other hotels could learn something from this staff on how to provide exceptional service.
December 13, 2013
Rated 3.0 out of 5.0 by MollyDolly Too Warm
We found our room to be VERY warm ( 22'C ). Trying to get that temperature down was challenging; we could not just simply lower the thermostat, apparently.( at least, that did not seem to work!). We had to turn the AC on and even that took quite awhile to bring the room down to a comfortable 19 'C. for us. But, that meant we had to sleep with the hum of the AC all night to keep that temp. down. We do not like a warm bedroom so sleeping was a challenge. We gave a lower rating due to the sleep quality.
The Toilet only flushed on the one side of the buttons on the lid.
Breakfast was awesome! The bed was very comfortable. And, the two room suite was perfect. Jim enjoys the Hot Tub.
Also found the T.V. very difficult to use. Took quite a while to figure out how the channels really worked. Your T.V. guide does not seem to reflect how the channels can be 32.1 ( CBC ) and 32.2 ( CBC News )etc. Have never seen channels laid out that way before. And, we never did find a menu on the T.V. to help us
One more comment: If I send a review, I will use my correct name. This site will not allow me to do that!!!! I don't have a nickname and nor do I want one!.
December 8, 2013
Rated 5.0 out of 5.0 by PCGold Courteous staff and clean accomodations
Courteous staff, clean comfortable rooms and complimentary breakfast.
December 4, 2013
Rated 5.0 out of 5.0 by BearBelle Excellent Escape
Two nights of the best ambience, best breakfast, best sleep, and best pool and hot tub -- and the front desk staff were absolutely helpful and friendly (shout-out to Hillary and Edward, who were totally helpful and more than pleasant).
I highly recommend the pool and hot tub -- the water was very clean and not overly chlorinated, unlike some other hotels where you can see "murky waters".
We would totally come back to this hotel. Two thumbs up!
November 29, 2013
Rated 5.0 out of 5.0 by lululululu Staff wonderful Very comfy Bed..
Thanks for wonderful stay...Enjoyed it so much as usual.
L and J
November 27, 2013
Rated 5.0 out of 5.0 by cranberry61 Very comfortable bed and there was no noise from the hockey kids, great free breakfast.
We stayed in one of the King executive rooms (406) and it was very nice, great rate with the Provincial Gov't rate. The breakfast was very tasty. We have stayed here before but not as nice a room. Will definitely reserve that one again. Love the express checkout too. Thank you!
November 27, 2013
Rated 5.0 out of 5.0 by Retta5 Very clean and new and comfortable
Highly recommend staying here. The breakfast is awesome too.
November 18, 2013
Rated 2.0 out of 5.0 by Firemike404 No help
Stayed again at your property and the room was boiling. Turned on cooling and it froze up while I was was sleeping. Room was overly hot and I had a horrible sleep. I am a refrig tech and tried what I could to get it running but nothing. Told front desk and showed her a pic . She offered no help, no discount and no points as compensation. Horrible way to treat a gold member. Looks like alternate hotel when I travel next to you area next month. Unit flashed code 4. ( freeze protection). Have it checked.
October 26, 2013
Rated 5.0 out of 5.0 by dormer No Complaints
Everything about this hotel was excellent, including the price. I would definitely recommend it and would stay here again.
October 24, 2013
Rated 5.0 out of 5.0 by Mona66 Wonderful Place to Stay
As always our visit was very professional and relaxing. The quality this hotel offers is 'top notch'.
Front desk staff are very helpful and a pleasure to deal with. I look forward to my next visit. :)
October 23, 2013
Rated 5.0 out of 5.0 by JJjj31 Great hotel staff
Staff was amazing an very helpful.
Will stay again
October 17, 2013
Rated 4.0 out of 5.0 by Huge1971 Great stay
Great staff. Very clean rooms .
The complementary breakfast is a great bonus when traveling with 3 kids!
October 17, 2013
Rated 5.0 out of 5.0 by Breebird Great staff
Mom and I stayed two consecutive nights in Comox. The first night we had a jacuuzi suite which was sooo nice. The second night we had a room with a wheelchair shower. It was also nice but it was right beside the laundry room so the drier was loud and kids in sports tournaments kept the breakfast room BUMPING both mornings we were there. We left without eating, but the front desk was so courteous and warm. We will stay again. We use the hotel if/when I pick mom up from the airport before we travel to/from Tofino, my home.
October 16, 2013
Rated 3.0 out of 5.0 by MLOJ Disappointing Repeat Stay
Family stayed 2 nights, changed rooms for 2nd night due to extra family members arriving. No problems first night. Stayed in most expensive suite the 2nd night, and was disappointed with overall experience:
-lots of noise from people going up/down stairs, as separate bedroom apparently adjacent to stairwell
-room had not been cleaned thoroughly prior to our stay: full beer left in fridge, beer cap and baked muffin found along floor by kids bed
-when mentioned to front desk staff, was promised that someone would do something about it.....which never happened
When we've had service issues at previous IHG locations, the common practice was to reimburse us with some points. This at least made us feel that management wished to make it up to us.
This is the first time we've had an unpleasant experience at the Courtenay location, but it's made us consider staying elsewhere next time we're in the area.
October 10, 2013
Rated 5.0 out of 5.0 by TheHappyGang You Have a Winner on Your Hands
My wife and I, while on a tour of the Island, arranged to stay at your establishment in September. We carried out day excursions and, with the help of your staff, we found the best places to go and we really enjoyed ourselves as a result. Even when we encountered the staff in the elevators or hallways, there was always a friendly greeting for us.
While we intended to stay at your establishment for only a day or two, we ended up staying there for six days. Your front desk staff is wonderful and we always found them to be most helpful. One person in particular named Madi was always most enjoyable. Her manner began with a great smile and a generous welcome. She remembered our names and said hi to us every time we came in. Now that is customer service. Your whole front desk staff is great. I honestly cannot think of a negative thing to say about your hotel and would recommend it to anyone who is looking to stay in Courtenay.
October 2, 2013
Rated 5.0 out of 5.0 by Buster3232 Returning guest!
Comfortable bed, friendly staff willing to help in any way, hearty breakfast and clean. Recommend the king suite.
Hard to find at night due to location and brightness of the sign.
September 30, 2013
Rated 5.0 out of 5.0 by E499163 Great Value
Room was well-designed, very spacious. Very useful to have a door separating bedroom from rest of room. TV in both rooms was a bonus.
Loved having a laundry room just down the hall. Centrally located.
September 30, 2013
Rated 4.0 out of 5.0 by TravellingCatMan Nice hotel
Nice clean smart hotel with very friendly and efficient staff.
September 18, 2013
Rated 4.0 out of 5.0 by Alfreds Walking distance to shopping and movies
We stay here with the kids always, they are close to the shopping district and movies, morning breakfast is a great assortment and the indoor pool is a plus after a long drive. I like the walk behind the hotel with the view of the river or take the walk downtown. The rooms are comfortable and plenty of room. Was a real plus they let us leave the hockey bags to air out in their storage room instead of our hotel room. - Thank you Thank you.
September 11, 2013
Rated 4.0 out of 5.0 by Roberto4 Excellent staff
Everyone very friendly & helpful.
Well appointed rooms
September 9, 2013
Rated 3.0 out of 5.0 by BC204 Great hotel but poor beds
The hotel was lovely and the service was really great. Unfortunately the beds were so uncomfortable (hard like rock) that both my spouse and I were unable to sleep in the bed for 8 hrs and we had extremely sore backs and shoulders from trying to get comfortable. Had one of those sleeps where you keep waking up sore all thru the night and have to move to the least sore position to be able to go back to sleep - unfortunately that means eventually you run out of positions and have to get up because further sleep is not possible. Was given one small firm and one small soft pillow each but neither were very good. The other problem we has was with the shower flow settings - they are either massage or one of those settings where the water comes out in a wide circle and it takes quite a while to properly rinse off.
It is such a shame as the location is great (even with some unavoidable road noise), the staff were very helpful and friendly and the rooms were very nice.
September 8, 2013
Rated 5.0 out of 5.0 by Bindo From NSW Australia
The friendly approach by all staff made this stay a most pleasant experience. They took the time to aknowledge us by name, enquire how our day had been and consistently offered assistance ....this made such a difference.
September 1, 2013
Rated 4.0 out of 5.0 by lifebehindbars5 Great service
Our family of five stayed here for a bike competition nearby and found the staff very helpful and kind. Breakfast was varied and good, but the breakfast room filled up fast and we had to sit separately both mornings due to limited seating. Our hotel room was clean and functional, however the AC unit didn't cool the entire room down. A great bike/ run path borders the hotel on the water side and was perfect for evening rides with the kids. The pool and slide were great and open late, but the pool towels were mere hand towels to dry off with(?) Overall, an affordable and well located hotel in a spectacular part of Vancouver Island.
August 28, 2013
Rated 5.0 out of 5.0 by Westcoastwes Great Value
Our stay was excellent. I was traveling by with my two daughters so we booked a suite. It was perfect - two queen beds in the main room and one king in the bedroom. My only concern is that the room smelled dusty. I believe that the suites may not get used as much as the standard rooms therefore are cleaned less and not immediately before we arrived leaving a stale smell. Once we opened the windows and turned on the AC the smell went away. The second day cleaning removed any lingering staleness.
3 stars for breakfast because the staff were in a hurry to clean up at 9:30 and ran out of bacon at 9:00 and started removing food and turning off lights right at 9:30 while people were still eating. I didn't bother me too much through. We grabbed what we wanted and returned to our room. I mention it because it obviously bother other people.
Desk staff were excellent. Cleaning staff all said 'hello' and seemed friendly.
August 25, 2013