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Rated 3.9 out of 5 by 51 reviewers.
Rated 5.0 out of 5.0 by Clean rooms, Great breakfast. This hotel is priced way too high but the problem is lack of competition. It is about the only nice hotel in the area. Most of the other hotels don't even have a pool or hot tub. July 17, 2014
Rated 5.0 out of 5.0 by Customary Excellence As usual, Holiday Inn Express again lived up to its customary standard of excellence with top-notch courtesy, service, comfort and amenities. Thank you for another superb stay! July 13, 2014
Rated 2.0 out of 5.0 by Disappointment We were charged a premium rate because of the PGA tournament at the nearby Greenbrier. We received an AARP discount, but were then placed in a room facing the highway. It was extremely noisy and we had a refrigerator on a dolly in our room. The refrigerator in the room was not working. The motel was no where near capacity, so I think we got the deficient room because of our AARP discount. I think we deserve a refund. When I told management the next morning, all I got was the usual "I'm sorry" with no offer to further discount our rate. He explained that the refrigerator was there to replace the non-working one in the room - nothing could have been done about it. VERY disappointing. July 10, 2014
Rated 4.0 out of 5.0 by Good Last Minute Choice My wife and I pulled in late at night after a long day of driving. The staff was prompt, and helpful. The room was top notch, as expected. Very clean, very comfortable. We were on the 4th floor, but access was easy via the elevator. As an aside, for some reason the hotels in WV and VA along this highway were very busy this week. I recommend reservations if you travel the main highway through this region. The towns are small, and there are not a lot of hotel/motel options. I have a feeling they book up quickly. Overall, I was very pleased. July 1, 2014
Rated 5.0 out of 5.0 by comfortable beds The beds were very comfortable as were the pillows. Had a great nights sleep. The shower was big with a big shower head that had lots of water pressure. It felt great! June 25, 2014
Rated 5.0 out of 5.0 by comfortable stay with the excellent customer service. General Manager was very kind helpful and let us had a extended time for the breakfast. we also liked the location and breakfast layout. June 25, 2014
Rated 4.0 out of 5.0 by Nice room Just feel that the price for that area is a little high. I grew up in the area and have traveled state wide and for this area to not be on business,,it was high. Thank you June 24, 2014
Rated 5.0 out of 5.0 by Clean, quiet and friendly At the end of a long and frustrating day of driving, my daughter and I stopped at the Holiday Inn Express in Covington, Va. The staff was very friendly, I felt secure there and it was quiet and clean. I was surprised at the price - I was not expecting it to be quite that high. We had a great stay and a tasty breakfast before we started out on the final leg of our trip the following morning. High marks to management for keeping such a clean facility, being so accommodating and having a great breakfast selection. June 18, 2014
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