Rated 3.9 out of 5 by 54
Rated 5.0 out of 5.0 by moti comfortable stay with the excellent customer service.
General Manager was very kind helpful and let us had a extended time for the breakfast. we also liked the location and breakfast layout.
June 25, 2014
Rated 4.0 out of 5.0 by TTTT57 Nice room
Just feel that the price for that area is a little high. I grew up in the area and have traveled state wide and for this area to not be on business,,it was high. Thank you
June 24, 2014
Rated 5.0 out of 5.0 by MJP1966 Clean, quiet and friendly
At the end of a long and frustrating day of driving, my daughter and I stopped at the Holiday Inn Express in Covington, Va. The staff was very friendly, I felt secure there and it was quiet and clean. I was surprised at the price - I was not expecting it to be quite that high. We had a great stay and a tasty breakfast before we started out on the final leg of our trip the following morning. High marks to management for keeping such a clean facility, being so accommodating and having a great breakfast selection.
June 18, 2014
Rated 4.0 out of 5.0 by Birdiesonly4me Good night's sleep
Great place to stay in a out of the way area. A good night's sleep in a quite hotel.
June 11, 2014
Rated 5.0 out of 5.0 by Nana1 Great Service
We stayed at this hotel 12 days while we were in Covington for the birth of our grandson. Hotel staff was very cordial to us. We came and went frequently as my husband has health issues and was on dialysis and I would go to visit with the family while he rested and I'd come back to pick him up to go to dialysis. After treatment, he'd come back and rest. Hotel staff always spoke as we came and went but hotel was quiet so he could rest as he needed to. I appreciated the staff working with us on a day to day basis as to how long we would be staying. Thank you for being friendly and speaking to us and making us feel at home away from home.
May 31, 2014
Rated 3.0 out of 5.0 by Jeep Man Value for Price
This room was way overpriced for the quality of the room and furnishings. Everything was average of less.
May 27, 2014
Rated 1.0 out of 5.0 by lephotog Don't Waste your money.. drive to the next exit for a cleaner stay.
We arrived around 9pm and easily got a room, it was not full but prices were still jacked up like it was a packed hotel. NOT WORTH it. the floors were green in the bathroom, the rooms smelled musty, and when I asked to be moved I found the same thing in the next room. If we didn't have two toddlers and an infant we would have demanded a refund and drove to the next hotel. When i pulled back the sheets I found a dried booger in my bed. The next morning there was no creamer for the coffee and the food tasted awful. When i told the "manager" my problem he offered me more rewards points.. and then never responded to my email! Furious at the lack of customer service even from corporate who only gave me $7 worth of rewards points.
May 20, 2014
Rated 4.0 out of 5.0 by JohnR. Price
Price point was high for this location and date. It was about $40 higher than I anticipated paying in this locale
May 17, 2014
Rated 3.0 out of 5.0 by Minette 54 Okay stay
The gal at the front desk was not the friendliest I have ever met, but maybe she was having a bad day. I had trouble getting the toilet in my room to flush all the way, and the doors leading in to the hotel were not automatic; making it difficult to get the luggage cart in and out.
April 9, 2014
Rated 5.0 out of 5.0 by ionianecho Friendly and helpful empoyees
Very clean hotel with very helpful and friendly employees.
February 21, 2014
Rated 4.0 out of 5.0 by ArmyVTMom Nice stop on route 64
This is our halfway point between DC and home. We choose to stay here because its very clean and the staff is very nice.
February 4, 2014
Rated 1.0 out of 5.0 by Wolfie55 Manager is very rude!
When I checked in, I did not receive anything for being a platinum member... I was planning on staying for a couple months for work, but due to the managers rudeness and that he wouldn't give me a break on the room price ( Staying there for two months straight, and my contractor was also goin to stay here.. three more rooms for the same amount of time.. but, again due to rudeness we are not!!! )... every Holiday-Inn that I have stayed at, I stay at hotels 24+ nights a month for work, has gave me a better deal on rooms as I am staying there almost everyday for months at a time. There are other reviews that other people have posted about this place and how rude they are... I should have listened, but wanted to give them the benefit of the doubt. I was wrong, I will not recommend this place to anyone else... I Believe Holiday Inn should look into replacing the manager here, as he seems to be the problem. Google it and read the reviews! This place is losing money because of him!! I had a hot tub suite, and the hot tub was dirty and the towels smelled like stink bugs.
January 14, 2014
Rated 5.0 out of 5.0 by globaltravel123 Hidden Gem!
This is a great property. Friendly staff, easy access to the interstate and wonderful panoramic scenery.
Delightful breakfast, comfortable beds. Indoor pool and fitness equipment.
January 9, 2014
Rated 5.0 out of 5.0 by MSKQ Weekend stay
We really enjoyed our weekend stay. We went skiing, saved hundreds by not staying at the resort. The kids really enjoyed the breakfast as well! I would definetly chose this hotel.
January 2, 2014
Rated 5.0 out of 5.0 by sunnypur comforable bed and great breakfast.
Hotel manager was very pleasant and courteous. He has very good knowledge about the areas and directions for other business in the area. We were vey amazed about the cleanliness of the guest room as well as common areas. break fast was excellent. We will definitely come back to this Hotel.
November 23, 2013
Rated 5.0 out of 5.0 by terrymint Nice place
We have already mentioned to friends how pleasant our stay was The staff was friendly and knowledgeable. Recommending Cuccini's Restaurant was great (especially the cannoli!).
November 20, 2013
Rated 5.0 out of 5.0 by Dean2 Great staff and affordable
Very convienant to interstate. Best around the area. Clean and compfortable.
November 17, 2013
Rated 5.0 out of 5.0 by Kbarn Wonderful Experience
The hotel provided a wonderful experience. The room was cozy and quiet. The staff was very friendly.
November 10, 2013
Rated 3.0 out of 5.0 by barb49 Pricey
This Holiday Inn is OK if you are passing through and need a place to sleep but that's about it. There is nothing outstanding about the location, amenities, service or decor. We paid less money for another Holiday Inn Express less than 50 miles away which was much more up-to-date, friendlier staff and had added things such as cookies in the evening and a larger breakfast buffet. There was no recognition for being IHG Plantinum Rewards Club Member at the Covington Holiday Inn Express.
October 9, 2013
Rated 5.0 out of 5.0 by gwstlouis Hotels is what I expected
I stayed at this hotel as stop over on a cross country road trip. The hotel is clean and I would stay here again if in the area.
October 9, 2013
Rated 5.0 out of 5.0 by Herbster holiday inn
the room and property were outstanding, however the room was highly over priced !!!!!! this was a 4 floor motel with a small number of customers during the week. I've stayed in many Holiday inn expresses during the year and this one had to be the most expensive. I think if I'm in Coventon again I will try the best western
October 3, 2013
Rated 4.0 out of 5.0 by MCDTMD Great experience hotel was very clean
All was great every thing was very nice comfortable and staff was very nice and friendly
October 1, 2013
Rated 4.0 out of 5.0 by steamblow1 Great Location/staff
The property is well placed for the area, staff seemed like they cared about us as customers. Seemed to be a high level of stress between staff and management.
Over-all we enjoyed our stays (were there twice for work).
October 1, 2013
Rated 4.0 out of 5.0 by Thomass11 Yummy breakfast
Nice Hotel! staff pleasant. lamp shade broken when arrived
September 20, 2013
Rated 5.0 out of 5.0 Provided Home away from Home
I was traveling on business and was VERY happy when I entered the hotel it was clean, the front desk attendant was helpful and efficient.
My room was large, clean and beds were very comfortable. Free WIFI was a plus!!!
Complimentary Breakfast the next morning was great! Such a selection and very good.
September 4, 2013
Rated 5.0 out of 5.0 by Nana1 Enjoyed our stay
We stay here fairly frequently as we have relatives in the area. We enjoy our stay each time.
August 27, 2013
Rated 4.0 out of 5.0 by JolsA Unexpected surprise.
I had read reviews that has stated this was not a very nice property. That is not true. It was a nice, comfortable stay and the staff was VERY kind. I think for the area the price is high. We would stay here again.
August 16, 2013
Rated 1.0 out of 5.0 by BrownsFan57 DO NOT STAY HERE
Very poor customer service and very expensive. The staff is unfriendly and will not accommodate you in any way. They do not honor the Priority Club benefits, Platinum members do not get any special perks and you often have to ask just to get your water. They will not budge on the price and will charge you full price for another night if you are 1 minute past check out time. Often the Air Conditioning does not work. After working all day and coming back to the room, the room was up to 80 degrees. You are much better off staying in Lewisburg, WV, which is 30 minutes West of Covington or Lexington, VA, which is 45 minutes East of Covington. Avoid this hotel!!
August 16, 2013
Rated 2.0 out of 5.0 by MommytoB One major problem:
My toddler played in the room for about two hours in the morning, and his feet turned BLACK. I was disgusted. Our stay was otherwise fine, but I would never stay there again.
August 7, 2013
Rated 5.0 out of 5.0 by Nikov nice and quite neighborhood
also close to a few restaurants within walking distance. close to the highway exit/entrance. Breakfast was quite good
August 2, 2013