Rated 3.9 out of 5 by 32
Rated 4.0 out of 5.0 by steamblow1 Great Location/staff
The property is well placed for the area, staff seemed like they cared about us as customers. Seemed to be a high level of stress between staff and management.
Over-all we enjoyed our stays (were there twice for work).
October 1, 2013
Rated 4.0 out of 5.0 by Thomass11 Yummy breakfast
Nice Hotel! staff pleasant. lamp shade broken when arrived
September 20, 2013
Rated 5.0 out of 5.0 Provided Home away from Home
I was traveling on business and was VERY happy when I entered the hotel it was clean, the front desk attendant was helpful and efficient.
My room was large, clean and beds were very comfortable. Free WIFI was a plus!!!
Complimentary Breakfast the next morning was great! Such a selection and very good.
September 4, 2013
Rated 5.0 out of 5.0 by Nana1 Enjoyed our stay
We stay here fairly frequently as we have relatives in the area. We enjoy our stay each time.
August 27, 2013
Rated 4.0 out of 5.0 by JolsA Unexpected surprise.
I had read reviews that has stated this was not a very nice property. That is not true. It was a nice, comfortable stay and the staff was VERY kind. I think for the area the price is high. We would stay here again.
August 16, 2013
Rated 1.0 out of 5.0 by BrownsFan57 DO NOT STAY HERE
Very poor customer service and very expensive. The staff is unfriendly and will not accommodate you in any way. They do not honor the Priority Club benefits, Platinum members do not get any special perks and you often have to ask just to get your water. They will not budge on the price and will charge you full price for another night if you are 1 minute past check out time. Often the Air Conditioning does not work. After working all day and coming back to the room, the room was up to 80 degrees. You are much better off staying in Lewisburg, WV, which is 30 minutes West of Covington or Lexington, VA, which is 45 minutes East of Covington. Avoid this hotel!!
August 16, 2013
Rated 2.0 out of 5.0 by MommytoB One major problem:
My toddler played in the room for about two hours in the morning, and his feet turned BLACK. I was disgusted. Our stay was otherwise fine, but I would never stay there again.
August 7, 2013
Rated 5.0 out of 5.0 by Nikov nice and quite neighborhood
also close to a few restaurants within walking distance. close to the highway exit/entrance. Breakfast was quite good
August 2, 2013
Rated 1.0 out of 5.0 by Splat22 Would not recommend
The owner price gouges at every opportunity. I could somewhat handle this if he did not skimp on everything including shutting off the room air conditioners from circuit breakers behind the front desk. I definitely would never recommend staying here. The holiday inn in lewisburg WV is much better and cheaper.
July 31, 2013
Rated 2.0 out of 5.0 disappointed
This Holiday Inn Express is overpriced and not worth the dollars we spent to stay there. We stayed in four HIE hotels during our recent trip and this hotel was at the very bottom.
July 7, 2013
Rated 5.0 out of 5.0 by Whigham83 Great stay.
Had a pleasant experience staying here. Easy to relax after a long day at work.
July 4, 2013
Rated 5.0 out of 5.0 by suraj comforable beddings and amenities
Best location and easy access. One of the best HIE in my recent stays. Staff were very friendly and made of our stay excellent.
June 26, 2013
Rated 3.0 out of 5.0 by RS1212 they did not clean the room.
We arrived late night and next day woke up late. They didn't clean the room or put towels or sheets.
June 24, 2013
Rated 5.0 out of 5.0 by MegandMike LUXURIOUS ROOM & BREATHTAKING VIEWS
We actually live in Covington where this hotel is located and were burned out of our house by a fire, so it was odd checking in "down the street." But the owner and his staff went out of there way to make us comfortable, welcome, even going above and beyond. The office facilities proved useful. Nice little gym and a great indoor pool. Tummy warming morning breakfast, very bountiful. And a breathtaking view of the Blueridge. You are just minutes away from the Blueridge mountains, where all the beauties of nature await you. Come autumn this is the most beautiful place on earth. All in all, A+++. We plan to sneak away there again in the Jacuzzi room just for fun, once this is all behind us. Great job guys!
May 30, 2013
Rated 3.0 out of 5.0 by MDicker PRicing
I use the hotels throughout the week for work purposes and in the last month I have booked 2 rooms for around 8 nights in one case 3 rooms on a Friday. I have found that Holiday Inn in general are expensive in most areas. This particular hotel did not budge at all to speak of on the pricing and even though I was staying for more than one night, with it being the only decent hotel in the area I had no other choice but to take it. The hotel is very nice and clean and attracting but too expensive.
May 23, 2013
Rated 3.0 out of 5.0 by BillyBob320 Substandard Housekeeping
The shower curtain had dirt on it.
Light in the bathroom didn't work.
Coffee Maker needed cleaned.
Refrigerator had something sticky spilled in the bottom.
Microwave had food stuck on the side - inside.
My wife talked to the housekeeper and she said she had two full floors of rooms to clean by herself. The hotel was full the previous night.
So if she spend more than 12 minutes in a room something was going to get missed.
May 2, 2013
Rated 5.0 out of 5.0 by rfridley Very accomodating
Stayed in two adjourning rooms as a 10th birthday party for my daughter with 5 of her friends. Called ahead to confirm indoor pool was in use to make it a PJ/Pool party. Staff were friendly and receptive. Without asking, front desk saw me leave to pick up cake and when I arrived tables in the breakfast room were already moved together to accomodate our group. Very touched. Girls had a great time at the pool which didnt close till 10 at night. Fun was had by all, and I was able to fill the girls with breakfast with a great variety before the parents picked them up. I recommend this HI-Ex to everyone.
April 26, 2013
Rated 4.0 out of 5.0 by Charlie62 RELAXING STAY
It was a relaxing overnight stay. We were just passing through from Indiana to Virginia. When traveling try to stay at a Holiday Inn Express. We are familiar with Holiday Inn Express and they all seem to have the same amenities and comfort.
This has been the most pricey Holiday Inn Express I have stayed in.
March 16, 2013
Rated 5.0 out of 5.0 by Nana1 Hotel clean and staff very friendly
We have stayed at this Holiday Inn several times as we have immediate family in the area and visit as often as we can. The staff has always been very friendly and helpful and the hotel clean. Good variety at breakfast. This past visit the bed seemed a little hard but overall, we enjoy our stays there. We have reservations for March and April already.
February 17, 2013
Rated 5.0 out of 5.0 by KRob5 Great experience
Nice to find this level of quality, service, and comfort in the mountains of Western Virginia!
January 22, 2013
Rated 1.0 out of 5.0 by royg worst holiday inn we ever stayed at
we stayed here a few times because we have a meeting about every three months there, but each time we tell ourselves no more. the last time we stayed was the worst. we will drive the 27 miles to stay elsewhere. nothing good we can say about this place.
December 13, 2012
Rated 4.0 out of 5.0 by LyleD Nice Location
The town and hotel are very nice with a excellent Mexican Resturanta just 2 minutes away its a must try.
Staff were great Breakfast was good over all good spot.
November 25, 2012
Rated 4.0 out of 5.0 by Terry75 Very pricecy
Covington was a convienent place to stop before we headed to Washington D.C. from Evansville IN
November 4, 2012
Rated 4.0 out of 5.0 by crissy Okay place
Easy access and friendly staff make this a good choice.
October 20, 2012