Rated 4.7 out of 5 by 122
Rated 5.0 out of 5.0 by LadyZMB Great service
Great location and everyone was so nice and friendly.
March 2, 2015
Rated 4.0 out of 5.0 by DiggerDude Previous guest tenant shame
Covington-Madisonville Louisiana hotel staff and facilities are fantastic. We have stayed here in the past and loved it, love the attention the staff give to us as guest. The only negative this visit was the fault of the previous guest who had used our room. They must have been smokers and did not have any regards for the rules or the guest who would follow them using this room. The stench from cigarette smoke upon entering the room was atrocious, even though it had been cleaned. I discussed with the desk clerk who was quite willing to move us immediately, but we chose not to bother them about changing as that just means someone else is going to get that room and have same problem. We decided to stay, the housekeeping did come in and use some excellent smelling coverups which we appreciated but the stench returned. Little did I realize that the smell would actually infiltrate my shirts, which I only noticed after we had left, because of course we had become accustomed to the smell for the two nights we stayed. Had I realized this odor was going to remain in my clothes I would have accepted the kind offer to move us to another room.
BTW - HI Express should institute a policy that if the guest lie about smoking in the room automatically charge them an extra $100 or one nights rent to allow time to properly ventilate the unrented room for 24 hours.
Please, please, please--- if you are an addicted smoker do not smoke in the hotel room, go outside.
We thank the staff for trying so hard to help us out. HI Express Covington-Madisonville is great and we shall return next time we visit the south.
February 28, 2015
Rated 4.0 out of 5.0 by RhinoPub Very nice place, wifi issues
I stay at a lot of HI Expresses for business and this was one of if not the nicest one to date. Rooms and facility were very modern and updated. The only issue was the hotel WiFI did not work for the first 3 days of our stay. Fortunately I was away from the hotel most of the day and I did not impede my work. It would have been much worse if I needed to work from my room during that time. The problem was remedied eventually but it was a bit frustrating. Assuming the problem does not occur again, I would highly recommend this property.
February 22, 2015
Rated 3.0 out of 5.0 by Stephy0890 Great customer service, room was terrible.
As always the employee at the check in counter was very nice and helpful. Unfortunately the room was terrible. The bathroom seemed dark and needs more lighting. One small fixture plus the lighted mirror left the toilet side of the restroom pretty dark. Every time someone used the stairs you could hear them walk and talk in the room.
February 19, 2015
Rated 5.0 out of 5.0 by ROBPIP43 Nice Stay
Had a great stay at this hotel. Nice looking hotel, pleasant and professional staff.
February 18, 2015
Rated 5.0 out of 5.0 by DiggerDude Top 10% of Holiday Inn Express
Covington facility and staff top notch, beautiful facility, very clean. The room exceptionally pleasant and comfortable, easy to fall asleep. I wish I could recall the desk clerks name, she was exceptionally pleasant and considerate. The only negative is pretty much all Holiday Inn Express breakfast, nice variety I like except the change you made few years ago yo have that ridiculous pancake machine. The worst pancakes ever, flatter than tissue paper and as much flavor as cardboard and they stretch like that old kids toy, Stretch Armstrong. Please, go back to that great old waffle maker, you can trust us not to burn ourselves, but if someone does, they deserve it. Don't touch a hot waffle iron. . I still love everything else.
February 16, 2015
Rated 5.0 out of 5.0 by Lucy15 Great Service
I do not travel much. This hotel was by far the best I have ever stayed in. Everything about my stay was perfect. From the minute I walked in to leaving the next day, honestly I cannot find or say 1 bad thing. My favorite was the comfort of the bed and the size of the room.
February 12, 2015
Rated 4.0 out of 5.0 by RayG61559 holiday inn in Mandeville
Nice clean hotel with excellent front desk people.
February 9, 2015