Rated 4.4 out of 5 by 32
Rated 2.0 out of 5.0 by dee3000 clean
If you are looking for a clean comfortable room in Covington, this is most likely your best bet. The only problem I had was when I booked the room, I requested two beds and when I checked in..there was only one. I asked the clerk if I could change rooms and he said they were full. I asked about getting a refund because we needed two bed because my 16 year old son was traveling with my husband and I. I was told that it was after 6pm and he would not be able to give me a refund even though they did not have the room type I requested. I was very unhappy that he had to sleep in the chair then because he was so uncomfortable he got on the floor in the middle of the night. Not sure if I would stay here again because I felt he could have done more than just offer a sheet for the chair!
August 10, 2014
Rated 4.0 out of 5.0 by Ice Cream Dude Unilever's Choice in Covington
Best hotel in Covington when visiting our factory. Has most everything you need and is only 3 minutes away. The folks here are really nice and will take good care of you. Wish they had a weight room however.
August 8, 2014
Rated 4.0 out of 5.0 by jw2014 Nice Visit
This is a good hotel, with very friendly staff, in a convenient location, with a good breakfast, and comfortable rooms. I'm pleased with the hotel and will return during other visits.
August 4, 2014
Rated 5.0 out of 5.0 by Dwhit33 Great bed, room and breakfast.
Everything was above expected. Exercise room available. Pool inside.
July 29, 2014
Rated 5.0 out of 5.0 by Slim67 Awesome hospitality!!
We visit this area often, but this was our first stay at the Holiday Inn Express. Everything was great from the moment we arrived to checkout. The entire staff was friendly and caring. The room was very clean and comfortable. One of the staff members, Tammi went over and above in regards to customer service!. Our tire was flat and she gave us directions to a repair facility; and offered to have her son repair it if the tire repair shop couldn't fix it!! Wow!
Thanks for the best hospitality I have ever received in this area! We will be back again.
July 23, 2014
Rated 5.0 out of 5.0 by Nurse47 excellent experience
Carol, Mitch, Dotty, Marilyn, Tammy, and Brittany all exemplify excellent customer service. It is the people who work there that keep me going back when working in the area.
July 19, 2014
Rated 5.0 out of 5.0 by Hometown gal Great Staff and very nice room
Booked for out-of-town guests who were delighted
with the accommodations. I did go with them to get
checked in and was impressed with the quality of
the room, the wonderful welcome and service at
the desk and the décor is lovely throughout.
My guests really enjoyed the breakfast too and
commented on this. Nice that it has
only interior accessibility...no outer doors, which
was preferred by us.
I would recommend this hotel based on my guests'
satisfaction and my own observations. Pleasant
experience for all! Thanks!
July 9, 2014
Rated 4.0 out of 5.0 by tom5328 Nice clean comfortable room
Would stay again, clean and convenient. Staff friendly and helpful
June 16, 2014