Rated 4.1 out of 5 by 97
Rated 5.0 out of 5.0 by 1AMB Stay here!
Nicholle at the front desk was great. We have stayed here often and we always will when when stopping for the evening in Cranberry.
August 8, 2013
Rated 4.0 out of 5.0 by KatieW July Visit.
Very enjoyable stay, at a nice hotel with helpful staff.
July 26, 2013
Rated 4.0 out of 5.0 by Connie102 Room was good
The overall experience was good. I was not greeted as a priority club member and the sausage gravy was lukewarm, other than that it was fine
July 13, 2013
Rated 2.0 out of 5.0 by blackTyaffair If it wasn't for the service...
Michael at the counter was absolutely helpful, if it wasn't for him I probably would've quit staying a IHG properties all together. I've been choosing to stay at IHG Properties for over a year for quite some time now and realize that most of the properties are franchised but some things should be standard. Like if my room room is incorrectly booked at the wrong Holiday Inn Express Cranberry because they from out of state, it shouldn't take an act of congress to get a hold of someone to correct the issue.
The actual property was completely outdated with a terrible layout that has an elevator that is difficult to find. I typically don't use elevators but I like to know of all possible exits/entrances of where I'm staying.
Back to Michael, he assisted me in attempting to get my problem corrected, was extremely apologetic for my inconveniences with his sister property, and was able to book me room at a comparable rate of which I was already booked through my corporate travel site.
Bottomline IHG should make frequent business travelers stays as convenient as possible. FYI for future travelers, there are 2 Cranberry, Pa's.
June 27, 2013
Rated 4.0 out of 5.0 by CWM27 Great Service
I have stayed at this location many times. (4 or 5) and every time I have been extremely pleased with the staff. The people at the desk are friendly and helpful and the gentleman who sets up the breakfast buffet (has been the same person every time I have been there), always seems to be moving about making sure the food area and dining area are clean and well kept. I cannot say enough about the staff at this location.
The rooms have always been cleaned well and the few times I have run into the maid service in the hallways they have been polite.
June 18, 2013
Rated 3.0 out of 5.0 by Tipperary 5 years
I have being using this hotel for about 5 years and it is in need for an upgrade to the building. Has not changed as far as I can see. No welcome for Priority Club members. We did arrive late but were not asked if we were members and the same guy at recption did not set the wake up call for us for the next morning. The young lady that was working the next day was very helpful.
June 18, 2013
Rated 5.0 out of 5.0 by Swannie15 Cranberry Connection
I love this hotel. Even if the location is a bit out of my way, I will choose to stay here. Everyone is super friendly and very accomodating. Super place!
June 17, 2013
Rated 4.0 out of 5.0 by mikey24 Nice get away!
Stayed here one night with the fiance when we needed a place to stay one night. Very friendly and accommodating staff. Comfortable and clean living arrangements.
Definitely recommend staying here.
June 14, 2013
Rated 5.0 out of 5.0 by JamesRB Great Service
I had multiple co-workers and other business associates visiting over a few days and the staff were great. We had multiple people arriving at different days and times, we changed check out times multiple times as our schedule changed and everyone at the hotel was very accommodating. My last day there I need a late checkout time and I didn't even get the typical door knocking after the standard check out times that most hotels seem to do. (You know the usual sure you can stay later but the cleaning staff will knock every 30 mins just in case).
I've stayed here a few times and will be back again.
June 6, 2013
Rated 4.0 out of 5.0 by Prasanta Comfortable stay
Stayed at your Hotel for 1 week on a business trip. Quite liked the location, ambiance, comfortable rooms, hospitable staff and reasonable breakfast spread.
May 30, 2013
Rated 2.0 out of 5.0 by Quietguest1234 barking dogs
On the second night of our stay, we returned to our room about 8:00 PM and could hear dogs barking when we turned the corner to ours room. To my dismay, the dogs were in the room right next to us. When I called the front desk, I was informed that the hotel is "pet friendly", but she would try to call the owners. When the barking continued for another half hour with no follow up, I called again and was told basically to " get over it" as the owners were not responding. At 9:00, the front desk staff called and offered to move us. We were in our PJs and we were not annoying anyone. By 10:00 the owners finally returned and the dogs quieted. Very cheap kenneling for them.
If a 2 legged guest was drunk or had a loud party, he would be evicted. Not so with the dogs and dog owners. I guess pet friendly is more important than guest comfort.
I have tried unsuccessfully to reach a management staff at the hotel. My phone calls and emails have not been returned. I did receive a comp for one night, but have yet to receive the requested pet policy. Don't go to this hotel unless you are willing to tolerate incessant dog barking with limited response from the front desk night staff.
May 29, 2013
Rated 4.0 out of 5.0 by Nan18 Comfortable, clean Room but a bit small
The room was very clean. Tight quarters for more than two people. All amenities very nice. Hospitable staff and good value! Lots of services close by. easy off and on interstate and 30 minutes drive to Pittsburgh. We will return!
May 25, 2013
Rated 3.0 out of 5.0 by PburgBob Slipping a little
Still a nice location, but not up to the standards it used to be. There were several slip-ups in housekeeping, such as disposing of the open soaps but not leaving any new ones. Also getting more pricey with each trip.Also no goodie bags for priority members any more.
May 14, 2013
Rated 5.0 out of 5.0 by LeeW Outstanding Hospitality
Keisha was so nice and helpful checking in and providing a warm welcome to the area! The property is clean and neat, as well as convenient to Bravo's. but everything pails in compare to the genuine comforting service!
April 23, 2013
Rated 5.0 out of 5.0 by TKTES Just an overnight
all was well for an overnighht stay along the way and breakfast as expected.
February 24, 2013
Rated 5.0 out of 5.0 by BaciLady Enjoyed our stay!
Great stay! Staff was wonderful, loved the goodie bag for being an awards member!
January 5, 2013
Rated 5.0 out of 5.0 by DrBob01 This is worth a visit
We stayed 4 nights over the Christmas holidays. The facility is clean, warm, friendly, and conveniently located. The staff were attentive and did nice little things such as having snacks and coffee out all the time (small gift bag at check in for Priority Club Members) and greeted you as you came in and out.
The room was comfortable, internet service good, and housekeeping completely transparent. Breakfast was certainly adequate and the cinnamon buns appreciated. A few more low calorie/high fiber choices would be appreciated.
We will definitely stay here again.
January 3, 2013
Rated 3.0 out of 5.0 by Jackl61 Heater made a lot of noise
The heater in my room made a lot of noise every time it turned on and the toilet in my room was ghost flusing.
This made it hard to sleep. OH yes I do remember that
the trash can in the bathroom wasn't emptied from the previous guest.
December 13, 2012
Rated 5.0 out of 5.0 by chromezzz Cranberry stay
I have stayed here 5 or 6 time recently and the staff is always very friendly.
December 4, 2012
Rated 3.0 out of 5.0 by Chillie Food Show
The water was cold for my Shower in the Morning
This is something Holiday Inn express advertises about
December 4, 2012
Rated 4.0 out of 5.0 by ETTexas Cranberry Township, Pa Review
Overall this facility was good. The staff was very nice and helpful. The breakfast selections were very good and very enjoyable to eat. Hotel and Rooms were clean. The exercise facility was poor - it was small and cramped. There were no towels in the room. The hotel was easy to get to and there were several resturants within walking distance and many more within a short drive.
December 3, 2012
Rated 3.0 out of 5.0 by chris0101 ok hotel
I spent 3 days at this hotel and used the gym twice. They didn't have towels in the gym on either occassion. Hotel could use an update. Staff very friendly and evening reception (free beer and snacks) was nice, but no one even mentioned that to me at check-in....I just happened to see people eating and drinking in the lobby.
December 3, 2012
Rated 5.0 out of 5.0 by kim21 Comfortable room and great location for dining out
This was our 2nd stay here and both were great. Its about midway for visiting our kids and is easy off the turnpike and back on. Lots of restaurants nearby also. Rooms are very nice and we think a fair price. We will stay again for sure.
November 30, 2012
Rated 4.0 out of 5.0 by shelly678 Very comfortable bed
We only stayed one night but best sleep in a long time great bed!!
November 28, 2012
Rated 5.0 out of 5.0 by badmire1 Awesome Clean and Quiet
The staff was great! The rooms very clean and quiet and comfortable.
My only recommendation is think about adding a laundry room on site.
November 19, 2012
Rated 3.0 out of 5.0 by goodwire Great Location, but an old facility
Hotel Representative "MarK" not the most customer friendly. Awesome breakfast and location for where I needed to go during my stay. I thought the building had some age to it and could use some refurbushing.
November 12, 2012
Rated 5.0 out of 5.0 by joesam Bed was made comfortable by adding a plywood stiffener to the soft mattress
We could not have had a better experience. The front desk and staff were very helpfull and cheerful and had answers to any and all questions. The young man who manned the desk at night was especially knowledgeable about the community around the hotel as was the young woman in the morning with regard to the directions to a laundramat.
One employee Dino was extremely important to us in that he immediatley found some plywood to put between the mattress and the springs which made all the difference in comfort to me and my wife who found the mattresses to be too soft for us. Probably excellent for others, we went out for a few hours and came back to a firm bed,
November 2, 2012
Rated 5.0 out of 5.0 by MJD1 Clean and comfortable!
I was in town for a business meeting and had the opportunity to stay at the Cranberry Township (Pittsburgh) Holiday Inn Express. This will be my choice the next time I need to book a room in this area. Check-in and Check-out was hassle free. The room was very clean and comfortable. Breakfast in the a.m. was perfect. Great job!
October 21, 2012
Rated 2.0 out of 5.0 by al47 Facility/Room Condition
The room and hotle overall needs updating. Not to the standard I expect from Holiday Inn Express. Heavy smoke odor in hallway outside of my room.
Did not receive wake up call (not a major issue as I did wake up on my own, but disconcerting.)
October 16, 2012