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Rated 4.0 out of 5 by 113 reviewers.
Rated 5.0 out of 5.0 by Excellent quality! Excellent price!!! Would most definitely stay here again- loved that the wifi in the room was included, the breakfast was included, the room was big and spacious, the room had a microwave and fridge, easy to find!! Thanks so much!! October 23, 2013
Rated 3.0 out of 5.0 by Reasonable hotel, but noisy room! During a three night stay I was consigned to the room adjacent to the elevator. There can be a lot of noise coming from the elevator machinery, as well as the bell. To sleep I had to resort to earplugs, which worked. It surprised me that the front desk could not provide these upon request, so I had to go myself to purchase them. Except for the noise, the room was comfortable and the hotel was conveniently located. October 1, 2013
Rated 5.0 out of 5.0 by Convient to stores and surroundings This is our second time staying here. It was very pleasant, the only problem I had was the toilet seat. It was crooked and when you would reached for the toilet paper, the seat would move side ways.....room 214 We will be booking our third year again, as we stay here for the Butler PA raffle..... September 19, 2013
Rated 2.0 out of 5.0 by It's OK, but... The rooms are getting run down but the bed and sheets and towels still seem clean. Tub and sink drain both were slow going down (common situation here). Ankle deep shower water by the time I was done and the water rising in the sink.. I used to tell the attendant, but it's the same on most occasions here. (broken record). By the way, the added tables and partition in the dining area is nice. More accommodations and cozier. Don't discard them, still not a bad hotel, just doesn't seem to get better. September 9, 2013
Rated 5.0 out of 5.0 by Stay in Aug Our stay mostly was very pleasant.One thing we didn't like though was that we were not verbally thanked or given any token for being Priority Club members.The location is very good so we still will return. September 8, 2013
Rated 1.0 out of 5.0 by Pitt-Cranberry non smoking room with person smoking next door; front desk staff did not switch rooms even though my wife was staying in a room with 3 children and an infant. called front desk a second time after smoking did not stop. Could not reach front desk. was told my ihg that this hotel had pool; which it did not. Not a good experience. September 1, 2013
Rated 4.0 out of 5.0 by Needs better customer service I came down for breakfast at 9:15 am, I tried to make pancakes and the machine was empty. I asked the staff on duty about more and got the response of your to late there is no more. I've stayed at plenty of holiday inn expresses and have run into this situation before and was told to please wait while they make more. The eggs were cold and the orange juice was so watered down it was not very pleasant. If you wanted cereal or toast you were in luck. I've stayed at this particular hotel before and have never gotten that response before. Not very impressed this time around. August 29, 2013
Rated 5.0 out of 5.0 by Great stay Thoroughly enjoyed our stay at your hotel; my wife and I prefer the HIE over almost all others when we travel. Only change I would make would be to improve the exercise room (the one in Crawfordsville, Indiana is absolutely fantastic!). We are always treated well and feel very comfortable in the surroundings. Thank you for a great stay, Dan August 28, 2013
Rated 4.0 out of 5.0 by Comfortable rooms Price is slightly higher compared to the value of the room. August 28, 2013
Rated 4.0 out of 5.0 by Friendly Staff and Great Location Easy access to the PA Turnpike. Very nice front desk staff. Nice breakfast selection - healthy and not so healthy for those who dare to indulge! Decent Italian restaurant next door. Ordered food to take back to the room. Quiet hotel. August 22, 2013
Rated 2.0 out of 5.0 by Not a good choice I'm sorry but I have definately stayed at better Holiday Inn Express's than this. They didn't change the bed linens as I asked (a blood stain on sheets), the room was so clustrophobic I couldn't stay in there other than to sleep, the bethroom was the smallest ever and the front desk ignored you. I am a Platinum Member and definately did not get the upgade I was promised. Will not stay here even if I have to return to this location. August 21, 2013
Rated 1.0 out of 5.0 by Reservation Issue Could not get to destination on time. Attempted to cancel for the night but was late calling in - so we cancelled the next 4 nights as well. I expected more for being a IHG Rewards member. August 20, 2013
Rated 4.0 out of 5.0 by Nice facilty in good area Everthing was ok, except they failed to service the room while I was gone for 8 hours. I had removed the 'do not disturb' sign when leaving the room early in the day. I did mention this to the front desk at check out. August 18, 2013
Rated 3.0 out of 5.0 by Great Location This HI Express is well located with lots of shopping and food in the immediate area. The common areas are relatively clean and fresh, but the rooms are overdue for a remodel. Fiberglass insert tub surrounds, low shower heads, and a good assortment, but tired furnishings. A good location for a one night-er just of the PA-turnpike exit, but not a place I'd wnat to be kept at for a multi-day job in the neighborhood. August 16, 2013
Rated 4.0 out of 5.0 by Big booking problem I booked this room weeks in advance, and at the time of booking requested one of the rooms up front near the front desk. On arrival I was sent to a room in the rear far from the desk. I brought the matter to the attention of Nicole (I think). She was unsympathetic and basically said "too bad". When checking out, I brought this to the attention of Jen. She was very nice, and said that obviously they dropped the ball. I have stayed at this facility many time in the past year or two. This time was a real disappointment. August 15, 2013
Rated 5.0 out of 5.0 by Great location Location was perfect for my business conference. I was able to arrive the evening before and relax. August 11, 2013
Rated 5.0 out of 5.0 by Stay here! Nicholle at the front desk was great. We have stayed here often and we always will when when stopping for the evening in Cranberry. August 8, 2013
Rated 4.0 out of 5.0 by July Visit. Very enjoyable stay, at a nice hotel with helpful staff. July 26, 2013
Rated 4.0 out of 5.0 by Room was good The overall experience was good. I was not greeted as a priority club member and the sausage gravy was lukewarm, other than that it was fine July 13, 2013
Rated 2.0 out of 5.0 by If it wasn't for the service... Michael at the counter was absolutely helpful, if it wasn't for him I probably would've quit staying a IHG properties all together. I've been choosing to stay at IHG Properties for over a year for quite some time now and realize that most of the properties are franchised but some things should be standard. Like if my room room is incorrectly booked at the wrong Holiday Inn Express Cranberry because they from out of state, it shouldn't take an act of congress to get a hold of someone to correct the issue. The actual property was completely outdated with a terrible layout that has an elevator that is difficult to find. I typically don't use elevators but I like to know of all possible exits/entrances of where I'm staying. Back to Michael, he assisted me in attempting to get my problem corrected, was extremely apologetic for my inconveniences with his sister property, and was able to book me room at a comparable rate of which I was already booked through my corporate travel site. Bottomline IHG should make frequent business travelers stays as convenient as possible. FYI for future travelers, there are 2 Cranberry, Pa's. June 27, 2013
Rated 4.0 out of 5.0 by Great Service I have stayed at this location many times. (4 or 5) and every time I have been extremely pleased with the staff. The people at the desk are friendly and helpful and the gentleman who sets up the breakfast buffet (has been the same person every time I have been there), always seems to be moving about making sure the food area and dining area are clean and well kept. I cannot say enough about the staff at this location. The rooms have always been cleaned well and the few times I have run into the maid service in the hallways they have been polite. June 18, 2013
Rated 3.0 out of 5.0 by 5 years I have being using this hotel for about 5 years and it is in need for an upgrade to the building. Has not changed as far as I can see. No welcome for Priority Club members. We did arrive late but were not asked if we were members and the same guy at recption did not set the wake up call for us for the next morning. The young lady that was working the next day was very helpful. June 18, 2013
Rated 5.0 out of 5.0 by Cranberry Connection I love this hotel. Even if the location is a bit out of my way, I will choose to stay here. Everyone is super friendly and very accomodating. Super place! June 17, 2013
Rated 4.0 out of 5.0 by Nice get away! Stayed here one night with the fiance when we needed a place to stay one night. Very friendly and accommodating staff. Comfortable and clean living arrangements. Definitely recommend staying here. June 14, 2013
Rated 5.0 out of 5.0 by Great Service I had multiple co-workers and other business associates visiting over a few days and the staff were great. We had multiple people arriving at different days and times, we changed check out times multiple times as our schedule changed and everyone at the hotel was very accommodating. My last day there I need a late checkout time and I didn't even get the typical door knocking after the standard check out times that most hotels seem to do. (You know the usual sure you can stay later but the cleaning staff will knock every 30 mins just in case). I've stayed here a few times and will be back again. June 6, 2013
Rated 4.0 out of 5.0 by Comfortable stay Stayed at your Hotel for 1 week on a business trip. Quite liked the location, ambiance, comfortable rooms, hospitable staff and reasonable breakfast spread. May 30, 2013
Rated 2.0 out of 5.0 by barking dogs On the second night of our stay, we returned to our room about 8:00 PM and could hear dogs barking when we turned the corner to ours room. To my dismay, the dogs were in the room right next to us. When I called the front desk, I was informed that the hotel is "pet friendly", but she would try to call the owners. When the barking continued for another half hour with no follow up, I called again and was told basically to " get over it" as the owners were not responding. At 9:00, the front desk staff called and offered to move us. We were in our PJs and we were not annoying anyone. By 10:00 the owners finally returned and the dogs quieted. Very cheap kenneling for them. If a 2 legged guest was drunk or had a loud party, he would be evicted. Not so with the dogs and dog owners. I guess pet friendly is more important than guest comfort. I have tried unsuccessfully to reach a management staff at the hotel. My phone calls and emails have not been returned. I did receive a comp for one night, but have yet to receive the requested pet policy. Don't go to this hotel unless you are willing to tolerate incessant dog barking with limited response from the front desk night staff. May 29, 2013
Rated 4.0 out of 5.0 by Comfortable, clean Room but a bit small The room was very clean. Tight quarters for more than two people. All amenities very nice. Hospitable staff and good value! Lots of services close by. easy off and on interstate and 30 minutes drive to Pittsburgh. We will return! May 25, 2013
Rated 3.0 out of 5.0 by Slipping a little Still a nice location, but not up to the standards it used to be. There were several slip-ups in housekeeping, such as disposing of the open soaps but not leaving any new ones. Also getting more pricey with each trip.Also no goodie bags for priority members any more. May 14, 2013
Rated 5.0 out of 5.0 by Outstanding Hospitality Keisha was so nice and helpful checking in and providing a warm welcome to the area! The property is clean and neat, as well as convenient to Bravo's. but everything pails in compare to the genuine comforting service! April 23, 2013
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