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Rated 4.1 out of 5 by 363 reviewers.
Rated 3.0 out of 5.0 by bad night's sleep - uncomfortable bed this is one of the worst holiday inn express hotels I've stayed in. pillows were too thin. bed mattress was very uncomfortable and as a result got very little sleep. idea was to get a good night's sleep before our flight from Gatwick the following day but sadly left this place feeling exhausted. April 16, 2015
Rated 5.0 out of 5.0 by Budget stay, excellent quality Me and my wife stayed at the hotel for 2 nights and were pleasantly surprised as to how nice and high quality the whole experience was. Fast and friendly staff, willing to even go that extra mile to help a customer with something they otherwise would not have to do. Also the room was really affordable but exceeded all of our expectations on quality, very comfortable and good quality. If there is anything to suggest for improvement, the breakfast included could have more variety, not everyone likes english breakfast. But that aside, everything was absolutely fine and we will surely stay at Holiday Inn hotels in the future and surely will recommend your service and IHG club to our friends who are planning traveling. April 15, 2015
Rated 3.0 out of 5.0 by Weird man on reception Weird man on reception with shaved head and beard. Made me feel very uncomfortable without having to say anything and when he did say something was not helpful at all. Think he needs to go on a refresher course on customer service in being friendly welcoming and helpful. The odd smile would have been Air con in room not working. Would not change room and did not provide heater on first night as requested. Bed mattress not very comfortable Breakfast awful cold and very very limited even for an holiday inn express. Excellent ice cube machine. En suite shower excellent and clean April 13, 2015
Rated 5.0 out of 5.0 by Fantastic showers Without doubt the best HIE I have stayed in by far. Superb showers, polite staff and only 10 - 15 mins from Gatwick. April 11, 2015
Rated 3.0 out of 5.0 by Saggy bed, needs replacing Nice linens and pillows, but bed was soft, saggy and uncomfortable. Check-out staff failed to record bonus points although she promised to do so. April 9, 2015
Rated 5.0 out of 5.0 by Great modern bathroom Excellent hotel for pre flight. Great refurbished room and wonderful bathroom. Would use again and recommend to my business colleagues April 9, 2015
Rated 4.0 out of 5.0 by Huge Car Park but limited parking for residents Given that people can park here and fly out of the country leaving their vehicle in the car park, it is to the detriment of residents staying at the hotel. April 8, 2015
Rated 5.0 out of 5.0 by Excellent serivce, comfortable room The staff were really friendly and attentive, the room was clean and comfortable. The only issue was the noisy families above and next door. I mentioned it on leaving and the staff were apologetic, although I did not ask for a room change I got the impression that if I had done so it would have been granted April 6, 2015
  • 2015-04-17T11:31:09.000-05:00
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