Rated 4.0 out of 5 by 122
Rated 4.0 out of 5.0 by FansOfEngland Good times!
Overall good time and awesome experience. Be careful on the elevator and the Internet isn't the greatest but, the staff was great and friendly. The room was a bit small for a family of 4 but, we made it work and made it comfortable. 10 min walk to the train station and it was easy to find and use. No on-site self-service laundry but, they offer a laundry service for a fee.
December 2, 2013
Rated 2.0 out of 5.0 by Anyone123456 Not great to stay away for business
Accidentally booked express rather than Holiday Inn. Full of workmen & very cold room. Would never choose to stay in Express so probably my own fault ... Generally avoid having to go over to pub to eat travelling alone. Noisy due to workmen & people going on holiday but sure perfect for that purpose! Found one of the Managers rather rude which is why I wrote the review really..also could have stayed in nicer hotels for same cost if I'd known location better
November 30, 2013
Rated 4.0 out of 5.0 by AmbassadorJohn Good Value With Parking
I stayed at this hotel because of its location to Gatwick Airport and the availability of parking on site.The room although small was well equipped, clean and tidy.Sleep comfort was good and the breakfast was very good.Would recommend to anyone using Gatwick Airport.
November 20, 2013
Rated 4.0 out of 5.0 by Nung Unsuitable bed but good in most respects
The mattress of the small double bed was much too 'springy' for two people. The slightest movement could be felt, leading to a disturbed night. The type of mattress was not uncomfortable and would have been quite OK on a single bed.
All four pillows were hard and there was no note to indicate that softer pillows might be available.
Sound-proofing of the room could have been better but overall this is a very good hotel and, given the assurance of a twin bedded room and choice of pillows I would not hesitate to stay again.
November 14, 2013
Rated 3.0 out of 5.0 by Dre23 Poor pillows and thin duvet.
Pillow quality and duvet was not Normal standard for the Holiday Inn. Both were very thin.
The bar had no Guinness or Stella Artois on tap or by the bottle.
There is no microwave in lobby area for guest use.
Overall staff were quite good and the Manager Azad was very helpful and pleasant .
I spent 3 nights there within last 2 weeks and 4 nights in HIE in Stoke on Trent which had a higher standard than this one.
Overall good value for a couple of nights stay.
November 11, 2013
Rated 4.0 out of 5.0 by Bona Good stay but need to improve few things
I stayed 2 nights last week. Friendly staff with genuine servece and the room was clean. But first room I got was so cold and i found out heating system was not working, so changed to another room. New room was even better looking, however, next morning I took a shower and turned on the hair dryer but didnt work.
I had to go to reception again and staff provided another room to use hair dryer. I think you need to check your facilities properly.
November 7, 2013
Rated 3.0 out of 5.0 by DomCH Short stay
I recently stayed over night at the HI Express Gatwick. Reception staff on arrival not friendly at all, felt like I was more a burden than a guest (receptionist when I left was friendly though)!
Was not handed any WLAN code (Elite Platinum member), had to go down to be told WLAN is broken anyway. Eventually it was fixed but as in all HI's, the internet is a very poor, ultra slow experience, connection keeps breaking.
On the positive, the room was clean and well kept. Compared to outdated HI I usually stay and costs typically more than double this was nice...
Would I use it again? Doubt it...
November 5, 2013
Rated 4.0 out of 5.0 by jaxson First time experience
Our overall 3 day stay was quite enjoyable, made moreso due to the staff at reception who bent over backwards to accomodate our needs. The breakfast, whilst simple was entirely adequate to set you up for the day ahead. For an evening meal or just a snack, the Harvester restaurant was mere steps away. The drive to Gatwick airport is less than 10 minutes away. I shall certainly be staying here again at a later date.
November 2, 2013