Rated 4.1 out of 5 by 286
Rated 2.0 out of 5.0 by steve8385 Quiet hotel but front desk not on the ball
I had booked and purchased in advancer a double room for two nights and a second room for one night a week before arrival on line.
I phoned the front desk to change the second room from a double to a twin - this I was assured was done but when I checked my credit card found I had been charged an extra twenty five pounds.
I phoned front desk again and they refunded the incorrectly charged money.
On arrival there was confusion on how many days I had booked but eventually they found my booking.
The following day my guest in the twin room checked out and I went outside for a short time.
When I returned I found I was locked out of my room - front desk insisted I had only booked for one night.
Once again they eventually found my booking and gave me the welcoming letter I should have had the day before.
I hate to think what would have happened if I had ventured out for the whole day as my possessions were still in the room and I would probably have had no accommodation.
All in all this is not the service I expect from a large Hotel group and will not be returning here again.
December 21, 2014
Rated 5.0 out of 5.0 by Truckermilo Holiday Inn Express® Gatwick - Crawley
Lovely clean Hotel, everything worked as it should and the shower especially was awesome!
December 16, 2014
Rated 5.0 out of 5.0 by dave102 friendly
when ever I work in this area i always stay at this hotel. I get a good standard of service, by friendly caring staff, the rooms are clean and modern on the one side of the hotel, and are clean and of good standard on the other side. it would be nice for the bar area to offer a better selection of beverages.
December 11, 2014
Rated 5.0 out of 5.0 by HenryP Experiences at Holiday Inn Express - Crawley
I was at the end of an unexpected compassionate trip from the other side of the world and simply needed a decent hotel before leaving from Gatwick. The Holiday Inn Express - Crawley more than met my expectations - reasonably priced, comfortable hotel handy for the airport. The only complaint that I have was the lack of a luggage trolley.
December 9, 2014
Rated 5.0 out of 5.0 by mui7087 Shame about the eggs
Not sure why, but scrambled eggs always appeared to be 'grey'
Breakfast choice is simple but more than adequate.
December 9, 2014
Rated 4.0 out of 5.0 by JassyD Crawley Holiday Inn
Was convenient and clean. Was not happy about having my credit debited twice once I realised I called Holiday Inn and was refunded.
December 5, 2014
Rated 2.0 out of 5.0 by loulou890 dissappointed
we chose this hotel as we were visiting for a family party
December 4, 2014
Rated 4.0 out of 5.0 Good value for money
It is a good value hotel. Well situated near the town, with a Harvester on site.
November 30, 2014