Rated 4.0 out of 5 by 122
Rated 5.0 out of 5.0 by KAF123 Excellent place
My wife and I have stayed here a few times now and can honestly say that we have not a bad word to say about the place.
We always seem to have a brand new room which is always clean, comfortable and quiet.
Would recommend this HI express to anyone who want to be walking distance to the town centre or Gatwick
May 15, 2013
Rated 4.0 out of 5.0 by Heming Good value Overnight
The hotel is good value and comfortable, but they will not encourage us to return unless they provide a decent breakfast. What was provided was a pitiful sausage, dubious scrambled egg and baked beans; or a sad looking "croissant" with a selection of 2 jams. Not good enough and spoilt an otherwise pleasant experience. We will not recommend unless the breakfast improves.
May 14, 2013
Rated 3.0 out of 5.0 by Debbie1972 Great service - very uncomfortable sofa bed
Power shower amazing and decor is to a high standard
Unfortunately the sofa bed was very uncomfortable and not suitable for two adults. A lack of sleep resulted in an early check out and reducing stay by one day
Could do with the pancake makers at other holiday Inns
May 13, 2013
Rated 5.0 out of 5.0 lovely and clean
An amazing hotel my husband and i were so pleased with the cleaness of room and hotel, and lovely to have such a large shower, breakfast was great everything you need to start your day, thank you holiday we will be back.
May 13, 2013
Rated 4.0 out of 5.0 by Les32 Clean and Comfortable
Only problem room made up for two people, though booked for three people.
Staff soon resolved this problem , the sofa bed being made up for the additional person
Hope to stay again next year
May 10, 2013
Rated 4.0 out of 5.0 by Collie Good accomodation at a reasonable price
We chose the hotel for the second time, since room and breakfast quality are in a very good relation to the price. The hotel is in walking distance of the Three Bridges station, where you have a good train service to Victoria, London Bridge and Brighton, and it is very close to Gatwick airport.
The rooms are clean, for breakfast (included) you get croissants, bread rolls, corn flakes and müesli, scrambled eggs and beans.
There is also a bar to relax in the evening.
May 9, 2013
Rated 4.0 out of 5.0 by G30rg3 Excelent Staff Responses and welcome
Despite some idiot having set the fire alarms off at 1.00 am by smoking in his room, The Staff were exemplary, dealing with tired and kermudgeonly customers who ought to have known better, with exemplary fortitude a nd p[oliteness. I congratulate Nadine and her Staff.
May 6, 2013
Rated 4.0 out of 5.0 by Z4CooperS Great room
I am a regular guest at this hotel. The rooms are always clean and tidy.
May 2, 2013
Rated 5.0 out of 5.0 by Mazza71 A great weekend
We had a lovely stay at the hotel, its clean and warm and feels like home.
April 26, 2013
Rated 5.0 out of 5.0 by Metxx Great place to stay
Good location, close to pub for food and easy access to the airport by car
Have stayed several times and have found the rooms, staff and amenities excellent
April 23, 2013
Rated 4.0 out of 5.0 by Jodan Great Value
We stayed here the night before the Brighton marathon. We had a room on the ground floor which over looked the car park. The beds are soft but we all slept well, nice and quiet.
The room was clean and tidy with a modern bathroom.
We had a tv and tea and coffee facilities. There is a Harvester just across the car park which was very busy but handy if you don't want to drive anywhere.
Thank you to the staff for starting the breakfast early when they found out that many were checking out early for the marathon.
April 19, 2013
Rated 3.0 out of 5.0 by Abcdefgh Noise
Have stayed several times at this hotel in tn the past but this time had a terrible night due to poor maintenance of the lift and door closers.Our room was near the stairwell and the door slammed most of the night(the door closers can be adjusted to prevent this).The lift also squeezed and grated (suggest the engineer visits).
April 19, 2013
Rated 5.0 out of 5.0 by Dlindsay1000 Fantastic hotel
Stayed for 4 days over the Easter weekend with my daughter, and everything fab from start to finish. Staff were really helpful facilities great would definelty stay again highly recommended
April 8, 2013
Rated 2.0 out of 5.0 by Loui Great room, but just far to noisy
Rooms, service, check in , breakfast experience all good, but the level of noise from the cars on the road and car park, people outside socialising post night out, and , particularly inconsiderate folk in the corridor at 3.00am ruined what should have been a great nights sleep prior to going on holiday.
April 5, 2013
Rated 4.0 out of 5.0 by wuss great hotel but
the only down side was that when we arrived and the front desk staff saw that we had booked and paid elsewhere,they seemed to be rather off-ish,this has happened before at other holiday inns in great Britain,otherwise we would stay there again,
ps,just noticed below about the priority club,the front of house staff didn't ask or seem to care,,
April 5, 2013
Rated 4.0 out of 5.0 by MAC62 value for money
very good value. Clean comfortable spacious room. reasonable breakfast considering he cost
April 3, 2013
Rated 4.0 out of 5.0 by Tractorman Great value and handy for the Airport
Always difficult to review Holiday Inns, especially Expresses - they spend a lot of time and effort to make sure their places present a pretty uniform standard of offering and this one is no different. No problems there - you know what to expect, including the obligatory chain restaurant opposite - in this case an entire adequate but also predicatable "Harvester".
I used to use HIE a lot when I worked, I am now retired, and the thing that I notice has changed the most is the breakfast offering. Probably brought in for the Olympics in 2012, I see now there is a much better hot food choice - at least, there was at Crawley. For what it costs them, I think this is a winner although I'm personally unlikely to go for it myself, preferring a humble slice of toast and a coffee!
We stay here every time we leave from Gatwick Airport - at least once a year since 2004. Normally we take the stay/park deal which is in my view excellent value for money. This year there was a screw-up meaning that my initial contact with Maple Parking who are the Parking Opererators, didn't have my reservation details. Reading between the lines I dont think this was the fault of the hotel as eventually after three phone calls and a bit of sweating, Maple found the booking reference...
Other than that, no surprises, which when you are going for a flight, is just what you want!
April 3, 2013
Rated 4.0 out of 5.0 by JohnPx Friendly reception and clean room
Stayed two nights. On one of these a family member joined on the spur of the moment, travelling back to her home on the south coast from a day in London. Thinking she had no toiletries I asked for a toothbrush etc., only to be told none available. Luckily, as I found out later, she had the forethought to buy on the way as she had the same problem at another Holiday Inn. Only a minor niggle, unless you are not prepared.
A great stay and though the Breakfast is basic it is adequate. The Harvesters in the Car park is really convenient.
March 29, 2013
Rated 4.0 out of 5.0 by PGWG Holiday Inn - Gatwick Crawley
Lovely room and bathroom, pleasant staff. Breakfast limited selection, disappointing.
March 21, 2013
Rated 4.0 out of 5.0 by ahmed1Saskatoon Excellent Value for money
Hotel is easy to find with ample parking, located not far from the gatwick airport. Arrived with 3 childern late night, room was slightly small but accomodated all our requirements. The rate included breakfast which was fine. Late check-out at 12 PM was very helpful.
March 7, 2013
Rated 5.0 out of 5.0 by Arthurlie36 cosy and comfy
Our first stay here but will stay again and have no hesitation in being able to recommend. All facilities exactly as descibed on the website, comfortable clean room and breakfast buffet regularly topped up. Staff were friendly and helpful.
March 6, 2013
Rated 4.0 out of 5.0 by gran61 nice modern and clean surroundings
i liked the fact that the hotel was near the station and town centre,not being a car driver.my room was lovely and clean and tastefully decorated.only downside was poor insulation.i could hear showers and kettles going on late at night and early hours so not very restful. but i come to crawley regularly to visit friends and family so will book again.just one more little detail..the dining room needs to be bit bigger.very congested sat. morning.
March 3, 2013
Rated 5.0 out of 5.0 by Pipistrelle A good standard hotel with good service and breakfast
This was one of our regular stays at this hotel All very good service breakfast choices comfortable as always One issue is the charge made for WiFi access - in our opinion too high and we question if a charge is needed at all Other larger and smaller hotels don't charge Time to revisit this charging policy? On this visit the WiFi connection was down at the hotel for almost all of the evening which meant that we had to buy another hour access in the morning to complete what we needed to do
February 25, 2013
Rated 4.0 out of 5.0 by Krash Great place with great Havester close by
Excellent room with all mordern furnishings and mod cons, excellent service, let down a little due to choice available during breakfast. The harvesters which is in the same complex is great for an evening meal when you dont want to go too far.
All in all. Great hotel and great service with great choice of going to harvesters in the evening. Just let down by choice at breakfast. More variety is needed
February 10, 2013
Rated 4.0 out of 5.0 by BusyTraveller Convenient and inexpensive
Hotel is in a good location for the area and reasonably priced
February 5, 2013
Rated 4.0 out of 5.0 by Pierre50 Great hotel
This HIE is always good and great value. Disappointed that grapefruit was missing fro breakfast choices.
Other than that no complaints about the hotel, but eating at the Harvester is generally very hit or miss food quality and service wise.
February 4, 2013
Rated 4.0 out of 5.0 by tmg349 Great Room and Service poor wifi
The staff at this hotel were very polite and friendly. All requests were quickly and courtiously dealt with. The bed was comfortable and the room clean. The bathroom was extremely good and modern. Breakfast was basic but adequate and plentiful.
The only complaint I have is regarding the "high speed Internet" which I paid extra to have for the duration of my stay. The speed was woefully slow 0.2mb per second and not fit for purpose let alone an additional premium. When I mentioned this at checking out time the receptionist advised that she would report the issue. I expected her to offer a refund of the premium I had paid for the wifi connection as I had to use my phone connection as the hotel wifi was so bad. This was not the case and I did not have the time to discuss further. I hope Holiday Inn Express can resolve this issue as it is the only thing that in my mind prevents a stay here being exceptional.
January 30, 2013
Rated 5.0 out of 5.0 by nizman excellent stay
from the moment we arrived everthing was perfect for us, i would stay there again.
January 25, 2013
Rated 2.0 out of 5.0 by Rmw70 Defective card key, put in room that already had guests,
Bit below par on this occasion. Use Three Bridges semi-regularly for work stopover - first key was defective (dud card I understand) and second attempt got into room and was already someone happily settled in.
So, room got changed and was ok except was set up as a family room. - bit of a blip from normal decent standard but poor process to allow this to happen.
January 19, 2013
Rated 4.0 out of 5.0 by ICH69R wi of wi no 3 wifi
Check in was a breeze and the staff friendly. The upgraded rooms in this hotel are great. The bathrooms are much better then the old style.
One comment and this applies to many hotels is that the room heating does not come on until you put your card in a slot and then it takes a while to get to the temp you want.
Breakfast is a reasonable mix of items and is quick due to the buffet nature of it. If you stay here the cutlery is to the right under the TV, i say this as many people could not find it.
My biggest gripe with this express is they charge extra for internet access when others in the chain have it free in the bar area. So if you need wireless just pop over to the harvester and get yourself a drink over there and wireless is free.
January 16, 2013