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Rated 4.1 out of 5 by 367 reviewers.
Rated 4.0 out of 5.0 by Good for Gatwick airport Good hotel friendly staff good location for Gatwick airport April 24, 2015
Rated 3.0 out of 5.0 by Holiday Inn Express, Crawley My stay was hampered as the central reservations had booked me into the wrong hotel and were difficult in managing the problem. So I was not in hotel that I had wanted and lacked some of the facilities and comfort that I had hoped. Family room was cramped, second bed had a paper thin mattress with the frame poking through and the breakfast is very limited. But it serves a purpose and the staff were friendly and professional April 24, 2015
Rated 5.0 out of 5.0 by Holiday Inn Express Crawley VERY helpful staff .. and despite a severe problem in the toilet/shower room the staff dealt with it quickly and efficiently . Finally another plus point was the ample parking.. I would stay here again April 20, 2015
Rated 5.0 out of 5.0 by Very good family experience. We booked two rooms for us and our Son's family and from being made very welcome on our arrival were very impressed with the staff and the way we were treated. Excellent location to Gatwick and accessing London for a day visit. April 19, 2015
Rated 3.0 out of 5.0 by bad night's sleep - uncomfortable bed this is one of the worst holiday inn express hotels I've stayed in. pillows were too thin. bed mattress was very uncomfortable and as a result got very little sleep. idea was to get a good night's sleep before our flight from Gatwick the following day but sadly left this place feeling exhausted. April 16, 2015
Rated 5.0 out of 5.0 by Budget stay, excellent quality Me and my wife stayed at the hotel for 2 nights and were pleasantly surprised as to how nice and high quality the whole experience was. Fast and friendly staff, willing to even go that extra mile to help a customer with something they otherwise would not have to do. Also the room was really affordable but exceeded all of our expectations on quality, very comfortable and good quality. If there is anything to suggest for improvement, the breakfast included could have more variety, not everyone likes english breakfast. But that aside, everything was absolutely fine and we will surely stay at Holiday Inn hotels in the future and surely will recommend your service and IHG club to our friends who are planning traveling. April 15, 2015
Rated 3.0 out of 5.0 by Weird man on reception Weird man on reception with shaved head and beard. Made me feel very uncomfortable without having to say anything and when he did say something was not helpful at all. Think he needs to go on a refresher course on customer service in being friendly welcoming and helpful. The odd smile would have been Air con in room not working. Would not change room and did not provide heater on first night as requested. Bed mattress not very comfortable Breakfast awful cold and very very limited even for an holiday inn express. Excellent ice cube machine. En suite shower excellent and clean April 13, 2015
Rated 5.0 out of 5.0 by Fantastic showers Without doubt the best HIE I have stayed in by far. Superb showers, polite staff and only 10 - 15 mins from Gatwick. April 11, 2015
  • 2015-04-26T10:55:21.261-05:00
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