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Rated 4.1 out of 5 by 276 reviewers.
Rated 3.0 out of 5.0 by Poor pillows and thin duvet. Pillow quality and duvet was not Normal standard for the Holiday Inn. Both were very thin. The bar had no Guinness or Stella Artois on tap or by the bottle. There is no microwave in lobby area for guest use. Overall staff were quite good and the Manager Azad was very helpful and pleasant . I spent 3 nights there within last 2 weeks and 4 nights in HIE in Stoke on Trent which had a higher standard than this one. Overall good value for a couple of nights stay. November 11, 2013
Rated 4.0 out of 5.0 by Good stay but need to improve few things I stayed 2 nights last week. Friendly staff with genuine servece and the room was clean. But first room I got was so cold and i found out heating system was not working, so changed to another room. New room was even better looking, however, next morning I took a shower and turned on the hair dryer but didnt work. I had to go to reception again and staff provided another room to use hair dryer. I think you need to check your facilities properly. November 7, 2013
Rated 3.0 out of 5.0 by Short stay I recently stayed over night at the HI Express Gatwick. Reception staff on arrival not friendly at all, felt like I was more a burden than a guest (receptionist when I left was friendly though)! Was not handed any WLAN code (Elite Platinum member), had to go down to be told WLAN is broken anyway. Eventually it was fixed but as in all HI's, the internet is a very poor, ultra slow experience, connection keeps breaking. On the positive, the room was clean and well kept. Compared to outdated HI I usually stay and costs typically more than double this was nice... Would I use it again? Doubt it... November 5, 2013
Rated 4.0 out of 5.0 by First time experience Our overall 3 day stay was quite enjoyable, made moreso due to the staff at reception who bent over backwards to accomodate our needs. The breakfast, whilst simple was entirely adequate to set you up for the day ahead. For an evening meal or just a snack, the Harvester restaurant was mere steps away. The drive to Gatwick airport is less than 10 minutes away. I shall certainly be staying here again at a later date. November 2, 2013
Rated 5.0 out of 5.0 by Good location for Hawth theatre and Three Bridges station. Bus stop right outside hotel! Comfortable and clean room, and pleasant breakfast. Staff polite and efficient October 31, 2013
Rated 5.0 out of 5.0 by another great stay I often stay at this hotel and find it consistently offer excellent service and standards in all areas October 28, 2013
Rated 2.0 out of 5.0 by Beds to soft! The hotel in general is clean and fresh and the staff friendly but the beds are like trampolines and the pillows are like small bags of rocks! If the mattresses were a little firmer and the pillows of better quality then the hotel would have got a better star rating from me. October 26, 2013
Rated 5.0 out of 5.0 by Excellent for the lone business traveller Extremely helpful and professional staff. The room was excellent with a very good shower with glass screen and no irritating curtain to stick to wet skin. Lots of plug sockets in sensible places; a hair dryer which did not have to be held in the 'on' position to work (aren't they annoying?); extremely comfortable bed, free wifi, a take-away service from the adjacent restaurant; about 10 minutes walk to the train station. I even liked the shampoo! We'll done HIE Gatwick Crawley. October 22, 2013
Rated 5.0 out of 5.0 Yet another good stay I am a gold elite member and I think that even though this is an Express hotel it has all that I need. The free broadband is an excellent service. Thanks October 19, 2013
Rated 4.0 out of 5.0 by Disabled Facilities We have stayed with you on a number of occasions previously because of the three large disabled rooms you have on each floor - Nos 136,236 & 324. However, this time they were currently occupied and have apparently been for the past 4 months by a family paid for by government. This meant we were allocated Room No 119 which was too small. There was insufficient space between the wall and bed for the wheelchair. I therefore had to move the bed every time I got my wife into and out of bed. We intend to stay again in the future. However, if the aforementioned family are still in residence we will have to look for alternative accommodation. October 17, 2013
Rated 3.0 out of 5.0 by needs improving room super clean, but shower head pipe was damaged and leaking. breakfast room was dark and not particularly comfortable, scrambled egg was undercooked cold and more white than yellow in colour, rolls had been heated, but were not cooked enough. staff at reception were very friendly and helpful, particulatly Azad October 17, 2013
Rated 3.0 out of 5.0 by Nice stay apart from bed !! recently spent three nights here. The room was tidy and well kept, the hotel as a whole clean and staff pleasant. However the bed was terrible. The mattress had clearly seen lots of action and was so soft sleeping with another person was almost impossible as you would bounce around as soon as your partner moved and inch. Cmon guys the bed is and should be the most important aspect at a hotel !! October 16, 2013
Rated 4.0 out of 5.0 by 2 visits (1 room and 2 rooms respectively) reception staff were efficient and friendly. rooms were very clean. bathrooms were clean, but on the second occasion the shower- head pipe was leaking badly. breakfast was tasteless, particularly the scrambled egg and the warm, but underbaked, rolls. the dining area was poorly lit, tastelessly furnished and had no positive ambiente. we appreciated very much Azad's dinner recommendation, and the trouble he went to to obtain a reservation for us. we appreciate that this was an HI Express, but there is still room for improvement, and it is far better than the competition. we'll come again! October 14, 2013
Rated 5.0 out of 5.0 by flying from Gatwick This is an excellent location if you are flying from Gatwick, the location isn't wonderful as it is on a roundabout, but on the plus side there is a Harvester restaurant on site, always good value. Staff were helpful and friendly, the room is standard Hi Ex, so clean and comfortable. I would stay again if flying from Gatwick. October 11, 2013
Rated 4.0 out of 5.0 by Nice Stay Room type I got was very nice for a Holidayinn Express - also Bathroom was different in a positive way, as it had a large shower (and no shower curtain but a door, as it is usual in most European countries). No Parking Charges during stay. The only negative point are the Breakfast Choices and that there is no Restaurant nearby, except a poor Harvester Pub October 6, 2013
Rated 5.0 out of 5.0 by Friendly efficient service Hello, I stay at Holiday Inn's around the country, this was one of the best. First stay here and so impressed. Very clean, friendly staff and the room was great value. October 5, 2013
Rated 2.0 out of 5.0 by 3rd stay in this hotel and won't be staying again. My family and I have stayed in this Holiday Inn on several occasions previously, as we have found it good value for money and with the Harvester pub just across the car park really convenient for relaxing in the evening after a long day training. This time however it was very different, I had booked 2 rooms as usual and rang to confirm that I could have them located together, only to be told that upon arrival they were near to each other but not next door as requested, they weren't actually even close, and also this time we stayed on the third floor and I have got to say I think the beds are the worst, the bed In our room felt like the mattress should have been replaced a decade ago. The staff who are normally helpful were miserable and unhelpful, the whole experience put a black cloud over our weekend, so much so that my husband has declared that we will not be returning to this hotel again in the future, which is a shame as we usually have to visit Crawley at least 4 times a year and now have to find somewhere else to stay. October 5, 2013
Rated 5.0 out of 5.0 by What you need Although the hotel has all you need it is nice to have a pub with pub food + next door.If you want to walk into town about 10 minuets walk but not far from a bus stop. Also a nice big free car park. The rooms are a good size and modern loved the bathroom.. October 4, 2013
Rated 3.0 out of 5.0 by Family room unsuitable for us Overall a good value hotel, great new shower suite & very clean, but we had a terrible night's sleep. The 4 person room is not ideally suited to family use as it has a double bed for kids to share, which is fine if one doesn't hog the limited space or cause an argument! Double bed matress wobbled like a jelly, so difficult to move without disturbing other person. Duvets way too hot. Completely down-lit bathroom & bedroom made it impossible to see what you were doing to apply make up (or shave for the men?). Breakfast saved the day. Plentiful supplies of Nutella to keep the children happy! October 4, 2013
Rated 4.0 out of 5.0 by Good location and comfortable room This is a good centre and the staff very helpful. The hotel's only fault in my view is the inadequate area dedicated to the breakfast serving area. It is difficult for more than 4 people to move around and the hotel capacity means that there is always limited space in this area. The contents and variety of food available is good value. Don't be deterred from using this hotel but do allow more time for breakfast than usual. October 2, 2013
Rated 3.0 out of 5.0 by Great service Staff were impeccable and dealt with every request, comfortable bed slept well, breakfast very good September 29, 2013
Rated 4.0 out of 5.0 by Excellent Gatwick Hotel Really great little hotel, close to Crawley RailwY station and plenty of free parking on site. Good free breakfast in morning and with a Harvester pub on same site plenty of dinner options. September 29, 2013
Rated 3.0 out of 5.0 by Noisy lift all night Our stay at the Holiday Inn, Gatwick was comfortable but spoilt by staying in the room next to the lift on the third floor (322), the noise from the lift was disturbing all night. Be aware as well that we were "encouraged" to vacate the room by the chambermaid at around 9.15 in the morning, In general the hotel was as clean and comfortable as other Holiday Inn hotels, but we were a little disappointed in some aspects September 26, 2013
Rated 4.0 out of 5.0 by Clean, comfortable and good value. Stopped off here before an early flight from Gatwick. The first thing I noticed was the ample parking. That made a change, as when I've used other branded hotels around Gatwick I find myself hunting for spaces. Across the car park there's a Harvester restaurant, which served up an excellent meal that didn't cost too much. Room was a good size and the bed was comfortable. Everything was clean, tidy and well maintained. Our room was quite high up, so noise from outside was not an issue. I can't even remember hearing planes. We left for an early flight, so didn't get to experience the full breakfast. The staff did however open up early in order to allow us some toast, cereal and coffee. The staff incidentally were very courteous and helpful whenever we dealt with them. All in all we were very pleased with this hotel and will use it again. September 16, 2013
Rated 4.0 out of 5.0 by Comfortable room in a great location Flying in to Gatwick, we used Crawley as a base for visiting much of southeast England. The room and breakfast was fine, but parking was sometimes difficult with the nearby restaurant sharing the same parking area. Overall, a good stay and would recommend to others. September 15, 2013
Rated 5.0 out of 5.0 by All round excellence This is a very well managed hotel, convenient to Gatwick Airport. It was comfortable and quiet, staff were friendly and very helpful. I would stay there again. September 13, 2013
Rated 5.0 out of 5.0 by Smiley staff and up to date look We arrived very late and very tired, were glad the reception is open 24hrs and the check in was very quick and efficient! Went down for breakfast and everywhere we looked were the smiley faces of the staff, making us feel very welcome. Enjoyed the relaxed atmosphere, watching TV and eating breakfast in the lounge. The bedroom was excellent and the shower was probably the best I've ever come across. The decor was very contemporary which added to the whole experience. September 12, 2013
Rated 3.0 out of 5.0 by Gluten free breakfast I wrote in advance about the need of a gluten free breakfast but there was anything: no bread no biscuits....bread actually is not a big deal September 10, 2013
Rated 4.0 out of 5.0 by Good value for money I chose this hotel as I was working in Brighton the next day and my experiences in Brighton in the past had not been good. The hotels are either over-priced or poor quality. I have had good experiences with Holiday Inn Express in other towns and this location is as good as them if not better. The price was reasonable, I'm tempted to say cheap and parking is free which makes a large difference. My only gripe is the lack off choice for breakfast and the coffee is not very good. I would like to see prepared fruit such as grapefruit/orange/melon please. Wifi connection was very good, room was very clean and comfortable and I will probably stay there next time I visit Brighton or Crawley. September 9, 2013
Rated 4.0 out of 5.0 by great stopover Great place for stopover for airport or variety of places to see in sussex. Usual spotless clean i've come to expect from Holiday Inn. Only, but major problem is breakfast with watery beans and little for veggies. Meatties had hot food - egg and sausages so perhaps tomato and mushrooms for veggies? Hope to see them on menu next time! September 5, 2013
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