Rated 4.1 out of 5 by 363
Rated 3.0 out of 5.0 by bald family man bad night's sleep - uncomfortable bed
this is one of the worst holiday inn express hotels I've stayed in. pillows were too thin. bed mattress was very uncomfortable and as a result got very little sleep. idea was to get a good night's sleep before our flight from Gatwick the following day but sadly left this place feeling exhausted.
April 16, 2015
Rated 5.0 out of 5.0 by Northener123 Budget stay, excellent quality
Me and my wife stayed at the hotel for 2 nights and were pleasantly surprised as to how nice and high quality the whole experience was. Fast and friendly staff, willing to even go that extra mile to help a customer with something they otherwise would not have to do. Also the room was really affordable but exceeded all of our expectations on quality, very comfortable and good quality. If there is anything to suggest for improvement, the breakfast included could have more variety, not everyone likes english breakfast. But that aside, everything was absolutely fine and we will surely stay at Holiday Inn hotels in the future and surely will recommend your service and IHG club to our friends who are planning traveling.
April 15, 2015
Rated 3.0 out of 5.0 by Avi007 Weird man on reception
Weird man on reception with shaved head and beard. Made me feel very uncomfortable without having to say anything and when he did say something was not helpful at all. Think he needs to go on a refresher course on customer service in being friendly welcoming and helpful. The odd smile would have been
Air con in room not working. Would not change room and did not provide heater on first night as requested.
Bed mattress not very comfortable
Breakfast awful cold and very very limited even for an holiday inn express.
Excellent ice cube machine.
En suite shower excellent and clean
April 13, 2015