Rated 4.4 out of 5 by 256
Rated 4.0 out of 5.0 by Stick in the Mud Modern rooms with a touch of luxury
Check-in was swift and professional and the reception staff were absolutely spot-on in their manner and hospitality. The comfotable beds and choices of pillows made for a good night's sleep. The bar and restaurant were a little disappointing - the quality of service and range of options didn't quite match the surroundings. But from among the Holiday Inns that I have visited, the overall impression was above average. Shame I never had the opportunity to use the Health Club next door.
May 30, 2014
Rated 5.0 out of 5.0 by Tango for two Excellent in every way 4*
I can not praise the staff enough.
From the booking when they looked up our room from last time we stayed here and booked the same room again for us, to the spotless rooms, helpful smiling staff (from the cook to the painters everyone smiled and said good morning) it was all very good.
When we realised we had left the tooth brushes in the car and it was 1.30am...... no problem a quick call and 2 minutes later a smiling face at the door and two brushes courtesy of the house keeping. They would even accept a tip. The bar staff found ice for my ice bag as we were going out for the day and needed to keep a picnic fresh. No hesitation in giving it the thumbs up. The manager runs a very happy and tight ship.
we didn't eat but the afternoon tea looked amazing so cant comment on the food.
May 30, 2014
Rated 3.0 out of 5.0 Good in parts
Stayed for one night on our way home from holiday. Excellent first impressions. Easy to park, good welcome from polite and knowledgeable receptionist. Room was clean and comfortable, couldn't have asked for anything better.
Dining room lets this hotel down badly. Only wanted a main course for dinner but waited 45 minutes from sitting down to food arriving. Had to attract attention of a member of staff to order and when food arrived it had the appearance of being under a hot lamp for a while. Quality of food was good. Bottle of wine, with screw cap, placed on table and we were left to open it.
At breakfast coffee from machine or filter coffee. Filter coffee was stewed. Orange juice form a machine was fizzy and tasted horrible. Asked for Worcester sauce with hot breakfast but told none available.
When we checked out we were not asked if we had enjoyed our stay, whether everything had been satisfactory or wished a good journey.
Hotel badly let down by dining room and check out, would not stay here again.
May 30, 2014
Rated 4.0 out of 5.0 by GAB1 Very good Value. A smart well appointed hotel.
Rooms very well appointed and clean. FREE internet which was a very pleasant surprise. Unlike some nearby hotels! Large restaurant area with good food selection. A very long queue for bar drinks which was a bit of a pain. Many bar area tables strewn with burger and french fry leftovers. Had a bar drink surrounded by that. To be fair the hotel was very busy (Saturday evening). Restaurant dining area pleasant and comfortable.
Overall very good with above grumbles.
May 24, 2014
Rated 1.0 out of 5.0 by RJonnyT Agree a deal and they charge you extras at checkout
Booked a twin room for two nights breakfast and car park.
At check out the agreed price per night didn't include breakfast and car park. Therefore I was charged more and I could have saved money and a better hotel down the road
May 21, 2014
Rated 5.0 out of 5.0 A truely exceptional stay
A party of 6 people all enjoyed their stay at the Hoilday Inn Worth prior to our holiday. Staff were all very friendly and helpful, the rooms were very comfy. Would definitely recommend for value and comfort
May 18, 2014
Rated 5.0 out of 5.0 by carabeo25 Great Staff
Arrived late and hungry. Restaurant team stayed late to make me dinner.
Above and beyond, and the food was great!
May 16, 2014
Rated 5.0 out of 5.0 by brendan90 Friendly hotel ,efficient staff and high quality food.
The hotel has a modern ambience,the food was well prepared and of high quality and the bed extremely comfortable.
May 10, 2014
Rated 5.0 out of 5.0 by phillipe Clean
The only 'downside' was the cost of parking @ £10 per night I think that is too much.
May 7, 2014
Rated 5.0 out of 5.0 by MartinT Good, clean room.
Not bad location for flying out of Gatwick. Friendly staff.
May 6, 2014
Rated 5.0 out of 5.0 by C K 2603 Warm, welcome stay
Stayed at this property for 1 night before and 1 night after a holiday where we flew from Gatwick.
On both occasions we found all the staff friendly and efficient.
The rooms were spotlessly clean and very comfortable.
The food and bar service was good and the breakfast was amazing.
We will definitely return if we fly from Gatwick again.
April 30, 2014
Rated 4.0 out of 5.0 by Picnic Very Clean
Large comfortable room, did feel somewhat overlooked by other rooms. We were very happy with our choice. Did go to the bar, asked if we could smoke in the outside space by the bar. Told 'NO' so did not stop for a drink or food. Cannot understand why that rule applies outside a bar. Sat on the two person bench in the smoking area.
It wasn't a problem to us but we would have bought drinks.
Would stay again, with pleasure, especially because the cleanliness, space and facilities in the room were outstanding for our one night stay.
April 28, 2014
Rated 5.0 out of 5.0 by Cathy07 Great welcome and service
Excellent service from the staff, at reception as well as in the restaurant.
Helpful advice given by reception staff.
The room was great, extremely comfortable.
April 28, 2014
Rated 5.0 out of 5.0 by ian72 good value for money
very good hotel for Gatwick departures but wish one could book taxis both ways from reception
April 24, 2014
Rated 4.0 out of 5.0 by Nige66 Very good room
We were on a late flight anyway which was further delayed and we didn't arrive until 2am - the receptionist was friendly and welcoming and our room was very clean and tidy!
April 18, 2014
Rated 3.0 out of 5.0 by disappointedofessex Airport Hotel
Was disappointed on arrival to be told they no longer run a shuttle bus service to Gatwick Airport, and gave us the number of the local taxi firm. As we booked the hotel as a park and fly stay, it seems odd that we have to find our own way to the airport at our own expense.
Other than that, the new décor is good but the bar was understaffed and the tables were left messy for too long.
April 15, 2014
Rated 5.0 out of 5.0 by GordonConsult Staff Service
Staff Service was exemplary, to see the Duty Manager and the General Manager providing Service to Customers in the Bar / Lounge and being avaialble to me was fantastic. My Business revolves around Training Quality, and providing Quality - Customer Focus
April 15, 2014
Rated 4.0 out of 5.0 by not got one Good choice for holiday stopovers
We have used this Hotel for several years, and it has been greatly improved since the takeover of Holiday Inns, however, the food served in the bar is pretty bad and on a previous occasion we had breakfast and that was, at best ,average.
Despite this, we will use this Hotel again for Holiday stopovers as it is so near the Airport.
April 14, 2014
Rated 5.0 out of 5.0 by Dani B. Wohlfühl-Weekend
Wurde sehr entgegenkommend und fürsorglich vom gesamten Personal betreut.
Netter Empfang, sehr hilfsbereit, Zimmerservice top.
April 10, 2014
Rated 5.0 out of 5.0 by Tracey gaga London Gatwick
I thoroughly enjoyed my 1 night stay at the hotel. However, I stayed in the same hotel in Italy and had a free breakfast for 3 days. I did not appreciate having to pay £20 for breakfast. The room was clean and nice and the overall hotel was excellent. Please review you charging policy.
I have included my correct age. No relevance
April 8, 2014
Rated 4.0 out of 5.0 by jskddr clean, good service
This is a very nice clean hotel and we found the staff friendly and helpful. Its a short taxi ride to Three Bridges train station. The rooms are kept a little cooler than we found comfortable, but it was nice for sleeping. The prices in the restaurant seemed a bit high so we never ate there.
April 6, 2014
Rated 5.0 out of 5.0 by RetroDiva Another fantastic stay at Gatwick Worth
This was my second stay at Gatwick Worth for the year, definitely one of my favourite hotels.
Peace and tranquility in beautiful surroundings, excellent food and brilliant staff.
March 28, 2014
Rated 5.0 out of 5.0 by paulgd05 Always brilliant
I use this hotel a lot each year and every visit is fantastic with the staff never being able to do enough to make sure my stay is comfortable. Only complaint is the internet, it can be up and down in terms of speed.
March 27, 2014
Rated 3.0 out of 5.0 by CleeTraveller Disappointing Stay
Stayed here as a Priority reward for 2 nights. Was greeted by a stern Asian chap who's English was very poor, and although curtly efficient I could not understand anything he said. Apart from snatching the Credit Card for extras and parking I barely had chance to speak.
I was forced to struggle with bags whilst at least two other staff members watched. The room was ok although the bed and pillows were low quality for Hotel Standard. The room was not serviced properly overnight the bedcovers were just pulled up with the sheets still crumpled underneath, dirty cups and glasses were left and the bathroom scarcely touched, even the towels were not folded properly. We decided to have breakfast.. big mistake.. food was poor quality scarcely warm, well it was when we eventually got someone interested to find some plates.. then there were no cups for the help yourself tea/coffee.. when approaching a staff member we were given short remark (in foreign language)and waited a further 5 minutes.. not good,
Short sharp checkout and frankly we wont darken their doorstep again, even for a reward night.
March 26, 2014
Rated 3.0 out of 5.0 by Sinbadnpg Had two day stay and wasn't overly impressed
Stayed two days last week on business.03/2014. On arrival queries why breakfats was so expensive and the receptionist could not give me reasonable excuse. At £15 a head it needed to be good but it didn't live upto expectations.
On the second, hard a really hard at work only to return to a half cleaned room. Complained and showed the this to the receptionist on duty who was really apologetic and tried to be helpful. She put it on record. I tried to explain my dissatisfaction to the Hotel guest relation person on check out and her response was to Jokingly laugh this off.
Not the sort of service that you would associate with a hotel chain who tries to promote its high standards...etc.
March 24, 2014
Rated 4.0 out of 5.0 by number6 Parking costs
Not sure about car parking costs. Why do we pay when we are staying there any-way (not parking up whilst away). It was mentioned in the e-mail confirmation but not as we were booking on-line. Other than that, very enjoyable stay.
March 23, 2014
Rated 5.0 out of 5.0 by pds25 a Gem - One the best and yet cheapest Holiday Inns there is
Staff is great and rooms are worthy of a high quality 4-star modern hotel. A consistent great experience every time I stay there
the only things that let it down (slightly) are:
1) the abysmal internet signal (a common feature within most holiday inns)
2) the slightly challenging location (if you're driving make sure you have a gps with you and use a cab)
3) rooms could do with a dust clean up (maybe change the flooring to a non carpet one?)
March 20, 2014
Rated 5.0 out of 5.0 by Minskin Lovely room and staff.
A large room, friendly staff, really relaxing and quiet and nice choice of breakfast. My room felt chilly but this was quickly resolved by the staff.
March 19, 2014
Rated 4.0 out of 5.0 by Tula57 Pleasing experience
We stayed in an executive room which was very appealing however there was a distinct smell of dam through out the room. Luckily it was a sunny day so it was not a problem to open the windows to ventilate it.
One very big issue was the smoking area. Understandable it can not be allowed in the premises, however it was not allowed on the decking area and on such a lovely day as we had seemed unjust. The smoking area consisted of one bench and everyone commented how this made them feel like outcasts
March 19, 2014
Rated 5.0 out of 5.0 by Sargi Great hotel to relax
No need to go out, stay here all weekend. I shall be booking another holiday inn this weekend.
March 18, 2014