Rated 4.0 out of 5 by 326
Rated 4.0 out of 5.0 by Pidley Advance upgrade option worth every penny
My husband and I stayed the night before we flew away for our honeymoon. When we booked there was an option to upgrade if there was availability when we checked in to a club room. This was cheaper than booking a guaranteed upgrade to a club room. It was definitely worth the money as luckily there was a room available.
The upgrade consisted of a club room - which was smart, clean and comfortable - plus access to the club lounge which included free drinks and some snacks.
We had dinner in the hotel restaurant which was great , albeit a bit slow coming out, but we were in no rush so it didn't really matter. We ordered the steaks which were cooked really well.
This hotel is a bit further out than a lot of the hotel options but as a result is a bit quieter and cheaper. We would definitely stay again!
June 5, 2014
Rated 5.0 out of 5.0 by UdayD Very good for the rate
Had a great time on Early Summer Bank Holiday. The swimming pool was well maintained. The room was very clean and very good service. The bar food was very good.
May 30, 2014
Rated 3.0 out of 5.0 by Steverr97 No Booking, No Toilet, Receptionist No English
I booked once for my stay, this booking was lost, so I booked again. Then a couple of days later I was charged for the first booking, so I had to arrange a refund for that. This all took approximately 10 days to sort out over the course of half a dozen phone calls and 10 emails back and forth between the hotel itself, booking reservations and customer complaints.
I arrived on the day and everything seemed fine, but I discovered the toilet in my room didn't flush. I informed reception who said they would have someone look at it, but nothing had been done by the time I booked out, so I had no toilet for the length of my stay.
I went to reception to enquire about how I could charge any drinks I ordered that night direct to my room and was informed that I had been given £10 worth of free wifi. I had to repeat myself 4 times to the receptionist until she eventually understood, as she kept talking about wifi, which I had made no mention of.
All in all, I enjoyed my visit but there were many issues that if I hadn't taken the time and effort to push and bring to the attention of the staff and ensure I was understood would have significantly dampened my opinion. General customer services and the understanding of staff need to be improved.
May 30, 2014
Rated 4.0 out of 5.0 by Chataignier Good facilities, excellent staff, but pricing a bit of a con
Everything about the hotel and it's facilities was excellent, but the advertised price did not include all sorts of essentials. Car parking at £10/day included at pretty much every hotel I've used outside of big city centres but extra here. Internet at £10/day is included everywhere else. Breakfast was OK, but no better than a local café and priced at £17 - double what we paid the same week at a 4* central London hotel.
We felt a bit conned, but that being said, the hotel was ecxellent.
May 29, 2014
Rated 4.0 out of 5.0 by Gideon Proximity to Crawley Business Park
Good experience at a great price for the night I spent.
May 29, 2014
Rated 4.0 out of 5.0 by SilvyR very comfortable stay
Comfortable bed, bathroom fittings modern and well maintained and functions well. Fridge in the room was very useful. Very friendly service.
Only the WiFi signal was so low in the room (802) that it was not possible to use internet.
The breakfast menu has very good selection of items...fruits, cheese, ham, tomatoes over and above the usual beverages, cereals and hot meals.
However, the restaurant has limited choice of dishes and seemed quite expensive.
There was some spurious fire alarms.
The swimming pool is very small and the water is not warm enough.
May 25, 2014
Rated 5.0 out of 5.0 wonderfull
Continue with your good work.
Always with a smile and good humour, its what we need.
May 16, 2014
Rated 4.0 out of 5.0 by Jen-14 Great service, would recommend & return
I stayed at the Crowne Plaza the night before a work event. We received fantastic customer service from all of the staff at the Crowne Plaza and our rooms were extremely good value for money considering the quality.
Comfy bed, amazing shower and a TV at the end of the bath - shame I didn't have time to use it! The personalised greeting and complimentary fruit in the room was a nice touch too.
The only constructive feedback I would offer is that parking was very difficult on the day of our event. As a result, we fielded complaints from delegates. In addition, the area for refreshments outside of the room was a bit too small and it wasn’t ideal being right outside the toilets.
That being said, I would certainly book another stay whether that's for business or leisure.
May 7, 2014
Rated 5.0 out of 5.0 by Whitneyem33 Excellent Quality and family friendly
This is our second stay at the Crowne Plaza, Crawley and I would thoroughly recommend it. The rooms are of excellent quality, the food in the restaurant (both at breakfast and for evening meals) was of very good quality, with nothing too much trouble for waiting staff. The leisure facilities were very good and staff were extremely helpful there. Overall, the staff are pleasant, extremely helpful and accommodating. We had our young son with us and he was treated very well by staff, accepting that he was excited about his visit and not making us feel at all awkward. We attended a family event at the hotel and the excellent quality continued throughout the meal, drinks and presentation of the function room. We will be back to stay again. Many thanks to all the staff for making our stay really relaxing and enjoyable.
May 6, 2014
Rated 3.0 out of 5.0 by Rich6060 cheap, cheerful, not a Crowne Plaza
No recognition of being a customer, let alone a IHG Platinum Ambassador card holder.
Kicked up a stink.
Duty manager sent a bottle of wine to room (very nice).
Was planning to stay 4 nights.
Cut it short and went elsewhere.
Small rooms as standard....
Will not go again.
May 5, 2014
Rated 5.0 out of 5.0 by adisguise Very Disabled Friendly
This hotel is perfect for wheelchair users. The bathroom was a roll in wet room with ample handrails. We always use Crown Plaza for our overnight stay before a flight from Gatwick or Heathrow. We were able to leave the car at the hotel for the duration of our holiday. Wish all hotels were as disabled friendly
May 5, 2014
Rated 5.0 out of 5.0 by Dade another good stay
Yet another great stay at Crawley. The warm greeting from reception staff, the prompt service at the bar, the straightforward ordering of an evening meal and the checking that everything was to my satisfaction, make this hotel one I always use when in the area.
With such great service and friendly staff, I look forward to many more memorable stays here.
May 2, 2014
Rated 5.0 out of 5.0 by Skibot Another good night at the Crowne Plaza
We had a good experience last time we stayed which is why we came back, we think it's the staff that makes this hotel so nice, they are really helpful and the staff in the restaurant are lovely and bubbly! just one thing - the music in the restaurant is very 'supermarket' definitely needs changing!
April 30, 2014
Rated 5.0 out of 5.0 by Dorset Joe Spot On
Have stayed here a few times over the last couple of months, as I catch early flights to Europe. Every time I have been dealt with very efficiently by all members of staff I have come into contact with and the rooms have been excellent on every visit. The car parking facilities are good and hassle free. Only pity is that it isn't a bit nearer to the airport
I have tried some of the other IHG hotels in the area, that are also good, but this is the best in terms of overall package, in my opinion
April 26, 2014
Rated 5.0 out of 5.0 by US Business Traveler Very nice accommodations and breakfasts worth getting up early for!
My room was comfortable, very clean, and very nicely decorated for the price. Excellent value. Sleep quality was superb (no noisy heaters - and the temperature of the room was perfect and very easily adjusted). I was in the UK on business and appreciated the level of comfort so I could focus on my work. Free wifi was appreciated since overseas data service can be costly through a US based wireless company.
The restaurant on site was excellent -- dinners were a bit pricey from US standards but still, they were very good. The complimentary breakfasts were delicious – and I looked forward to them every morning: excellent selection no matter what your appetite – from light fare to a full breakfast. The fresh baked bread will linger in my mind for years to come!
The staff was very pleasant, professional, and accommodating.
Overall, a very nice experience – and I would highly recommend this hotel, especially for the business traveler.
April 25, 2014
Rated 3.0 out of 5.0 by Mairfred Older Hotel Rehabilitated Nicely
The hotel was rehabilitated into a Crowne, so some of its feel is "worn," but otherwise a good the stay. All new beds and the rehab is well done. The pool was cool (little chilly) and "bubble tub" was not a hot tub, strictly a seat bubbler of the cooler pool water. The sauna and steam room were nice. The in-hotel menu selection was average, as was the the food. If you have a car, eat out. The staff were average and still being trained (when will the Brits hire staff that can speak English). The cab rides to and from Gatwick negated the cheaper price of this hotel; I'd just stay at the Gatwick Hilton next time. Cheers!
April 23, 2014
Rated 5.0 out of 5.0 by Ardnas24 Everything was great
The staff were fantastic and the hotel was very good.
The staff all over the hotel were fantastic
The food at the bar was really nice also
I enjoyed the stay
April 22, 2014
Rated 4.0 out of 5.0 by sarahjl recommended
Good value for money and nice rooms, would stay again
April 20, 2014
Rated 3.0 out of 5.0 by NPDM Tired and dark
Crowne Plaza hotels are my first choice, but this one was disappointing with its dark interiors, and throw-back to 1970s. It's nowhere near as nice as Marlow or Heathrow. Although the room was clean, the bath was tiny. The reception area and bar are dingy with only an average service from my bar food order.
I also didn't get my additional points voucher.
There are plenty of hotels in this area.....I may have to change brand.
April 20, 2014
Rated 4.0 out of 5.0 by DR_9988 Comfortable room and friendly staff.
I recently stayed at this hotel with my wife for one night. There is a dedicated check in for IHG Reward Club members so we didn't have to queue and we received a very warm welcome.
We were told that our room had been upgraded to a "Superior room" and although I'm not sure what the difference was, the room was very nice and modern. The bed was extremely comfortable and we had a very good nights sleep. The bathroom was also very nice although the bath was a little small.
We had a slight issue concerning the cleanlines of our room which we reported to IHG but this was dealt with exceptionally well by both IHG and the hotel management. There is a £10 daily parking charge which seems expensive but I suppose this is to be expected at a hotel near a major airport.
Overall I think this is a nice hotel and good value for money even with the extra £10 parking charge,
April 15, 2014
Rated 3.0 out of 5.0 by Michellec123 Poor
We have stayed here as a family last year and must have been very spoilt by the room we were allocated as on this occasion I could not have been more disappointed. A room decorated in brown, horrible beds, worn carpet, dark, un inviting and just horrible. Please spend your money elsewhere for a room nice than this depressing 70's throw back !!
April 6, 2014
Rated 4.0 out of 5.0 by SME Director Showers
The new showers in this hotel are not very good at all. Takes twice as long as normal to get showered. The. Club rooms are close to the dual carriage way and are noisy from very early in the morning. The food quality has gone down over the past year. Staff are excellent but corporate cost cutting means the value is noticeably lower than a year ago. As a Platinum card holder I am dissappointed to have to now go elsewhere locally to seek value.
April 5, 2014
Rated 5.0 out of 5.0 by Paul606 Another excellent stay
Stayed here several times - always received a warm courteous service and comfortable room.
April 4, 2014
Rated 5.0 out of 5.0 by pandk Return stay and in perpetuity........
We use this Hotel for its convenience for Gatwick Airport and because we are always made to feel very welcome during our stay. As to rudeness of Staff we have never come across any “Rude” members of Staff. You get what you give out back again. The Hotels facilities are excellent and you are within strolling distance of the many amenities located in Crawley from Cinema, Bowling, Eateries, Shopping Centre / Mall and Supermarkets. We pointed out a minor problem with the room which we were assured would be rectified as to not inconvenience any future guests staying in that particular room - Thank you Janice (Guest Relations). We use the Hotel on several occasions most years and will continue to do so in the future. Well done Crowne Plaza Crawley. Staying again in May 2014 and June 2014.
March 27, 2014
Rated 5.0 out of 5.0 by Double 0 seven Lovely hotel
We were in Crawley for a party, and booked the Crowne Plaza as a convenient overnight location. We weren't expecting much - it's very close to (but not at) Gatwick Airport, so I thought it might be very basic. How wrong I was! It is super-modern inside, friendly staff and great facilities. Our room was spacious, spotlessly clean, and beautifully appointed. The bed was soooo comfortable, a bit like baby bear's (just right)! Breakfast the next morning was equally enjoyable, a great selection of hot and cold food, vegetarian and gluten free options too. The service was professional at all times. All in all, this hotel was just perfect, whether it's for an overnight before / after a flight or for a local convenient place to stay. 5 stars all round from us :-D
March 26, 2014
Rated 5.0 out of 5.0 by mr jagos Great Hotel
Stayed a night here with friends, the hotel and front of house staff was fantastic, the health club tho was pretty run down bubble pool with not so many bubbles a broken Jacuzzi, it closes at 10pm we were asked to leave the pool at 9 45pm the rest of the hotel was really nice, the rooms where clean and of good standard, with a hotel that has so many people coming and going you would think the spa would of been up to standard, like other crown plazas we have stayed in .. apart from that if your flying out of Gatwick its worth staying here
March 26, 2014
Rated 1.0 out of 5.0 by Theblade3170 Great nights sleep let down by poor customer service
Great room and clean and great night sleep let down by the rudeness of the staff when I checked in. Sorry to say I won't be returning
March 22, 2014
Rated 4.0 out of 5.0 by Gooch1987 Mandela towers
Never seen a hotel look so ugly on the outside and be so nice inside. Looks like Mandela towers from Only Fools and Horses from the outside but is very very nice inside.
March 22, 2014
Rated 4.0 out of 5.0 by MAT11 Great location, has everything you need
Very convenient for Gatwick airport and air parks parking. Quick efficient check in and check out process. Had faulty light in bedroom (although not reported by us) electricians sent quickly and kept us informed of what needed doing to resolve problem as took a little longer than expected. Zero airport noise which was a bonus. Expensive wifi option, don't understand why hotels are still charging for this sort of thing. Loads of parking space and deal included overnight parking, which could have worked out expensive otherwise. Hotel located close to multi-plex cinema and eating halls, so plenty of option for evenings and within walking distance, or stay in hotel with various optios on offer there too. Rooms not huge, but comfortable and everything you need.
March 22, 2014
Rated 2.0 out of 5.0 by jjr84094 Poor experience yet again
Upgraded to a club room, so things seemed to start well. But when I arrived in the room, none of the advance requests that I'd made had been actioned, there wasn't even a single tea cup in the room (so even if they'd placed the extra teabags in the room, I'd have had nothing to drink it out of!) So I had to spend a while on the 'phone to reception getting everything sent up. The executive lounge printer toner was so low that it was just squirting ink lines all over the page so that was rather useless. The whole experience was very disappointing. Would not recommend this property when there are better hotel options at LGW itself.
March 18, 2014