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Rated 4.5 out of 5 by 103 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and great service Sarah, the lady that checked us in was very happy person, great attitude, caring and concerned. She is an asset to the company. July 2, 2014
Rated 5.0 out of 5.0 by Very nice stay I had a late arrival on the night I stayed, but my room was waiting for me. The lady at the desk was friendly and engaging and accommodating and made sure I had everything I needed. I was very pleased with cleanliness and arrangement of the room. During my short stay I was comfortable. Breakfast was great. The ladies took care of all of us. Food was great too. Checkout was extremely easy. I will make it a point to stay here again if at all possible. June 30, 2014
Rated 2.0 out of 5.0 by Beware the Smoking Night Clerk We came in late and the girl at the desk, Sarah, did get us checked in efficiently, but when we went to the room, I discovered I had somehow booked a handicapped room. When I asked if it was possible to change, without batting an eye she said, "You paid for it in advance, there is nothing I can do. Sorry." Fine then, next issue, there were no towels in the room. So, back down for that. In the process of getting the towels, the desk lady was out front, sitting on a bench smoking a cigarette and texting on her phone while another customer was waiting to check in. The room was comfortable, but over a hundred dollars for just a few hours of sleep time.... And the room was not that clean, dust bunnies. The AC filters were dirty... Just little things like that. We will not be back to this location. June 27, 2014
Rated 4.0 out of 5.0 by Comfortable and Clean Nice large room and more important.... it was clean. High speed internet was great! Front desk service was fast and friendly. I would definitely go back. June 26, 2014
Rated 5.0 out of 5.0 Relax Crestview HIE is the cleanest, most quiet and service oriented hotel in the area. The staff is first class, knowledgeable and committed to making your stay as easy as possible. I have stayed at most of the hotels in the area but this hotel beats them hands down on every aspect of your stay. The rooms are spotless and the entire hotel is extremely well maintained and safe. Rooms are quiet and the hotel is in the heart of the action in Crestview but once you get to your room its nothing but calm and peaceful. If you stay at another hotel in town just know your not staying at the best value in town! June 23, 2014
Rated 5.0 out of 5.0 by friendly employees A bit pricey but it was a comfortable, relaxing interlude in a hectic week of travel. June 21, 2014
Rated 4.0 out of 5.0 by Great hotel in Crestview, FL New hotel, beautiful landscaping, wonderful staff. Not a FL fan, but still a pleasant stay! Local/nearby eateries, shopping, etc. are fairly decent. Traffic along the main road is busy and difficult to get in and out of, but still doable. Adding a BBQ or more for outside grilling would be nice. Keeping the pool a few degrees cooler would be my preference. Also adding more gym equipment would be ideal ;-) June 20, 2014
Rated 5.0 out of 5.0 by Passing through Stopped at this hotel on the way back from a Disney trip, and found it to be quite nice. The hotel was clean and the staff friendly and helpful. June 19, 2014
Rated 5.0 out of 5.0 by Great service Nice and Clean Hotel.. Everything was perfect, great costumer service.. June 18, 2014
Rated 5.0 out of 5.0 by Holiday Inn's Usual Excellence We were in Crestview attending a family reunion, and our experience at the Holiday Inn Express greatly enhanced our pleasure. Everything worked beautifully. It was well worth the few extra dollars we paid above what an inferior motel would have charged.. June 18, 2014
Rated 5.0 out of 5.0 by Overall good experience We were on a family reunion. The hotel was very good about accommodating our small group. My only complaint would be that there were no "southern grits," not even the instant kind, available at breakfast! I might add that this is the second time we have used this hotel for our reunion and plan to be there again next year. June 18, 2014
Rated 5.0 out of 5.0 by Business trip I enjoyed my week stay and was able to unwind at the hotel after a long day. June 17, 2014
Rated 5.0 out of 5.0 by Excellent Holiday Inn Express This hotel is an example of what all Holiday Inn Express properties should be. Excellent, caring staff, quality bathroom fixtures and linens, Thomasville furniture, great breakfast choices... June 16, 2014
Rated 5.0 out of 5.0 by Comfortable bed could be priced a little lower Overall a wonderful experience. Staff were attentive and courteous and hotel was very clean. Price could have been a little lower and waffles instead of pancakes would be better. June 15, 2014
Rated 5.0 out of 5.0 by Nice place We only spent one night here, but it was very nice. The room was clean and quite. The front desk personnel were very friendly and willing to help in any way they could. Thank you. Lauren and Jennifer. Close to Cracker Barrel, Waffle House, McDonalds and the Interstate. June 14, 2014
Rated 5.0 out of 5.0 by Great Hotel Last minute stop, great service and staff. Helped with other reservation in Ft. Walton. Good Breakfast, and clean hotel. June 6, 2014
Rated 5.0 out of 5.0 by Great Hotel This is a Great Hotel. We really enjoyed our stay and woke up refreshed and ready to hit the road. June 4, 2014
Rated 5.0 out of 5.0 by This is one of the best Hoilday Inn's I've ever stayed at Lovely property, staff was very helpful, the rooms were large, breakfast was good and easy access off of I-10, June 2, 2014
Rated 5.0 out of 5.0 by always a pleasure to stay here I stay here once a month when I travel for work. The staff is very kind, the rooms are beautiful and the beds are very comfortable. May 24, 2014
Rated 4.0 out of 5.0 by Nice property Sara was great on check in. Very helpful especially to connect to WiFi. May 19, 2014
Rated 5.0 out of 5.0 by Very well run hotel our stay was for only one night, but we had a lovely welcome, comfortable room and a great breakfast May 15, 2014
Rated 5.0 out of 5.0 by Would recommend to friends Comfortable rooms, clean and well maintained. Friendly staff. May 7, 2014
Rated 5.0 out of 5.0 by Not enough... In the king executive suite there were not enough utensils or stuff that a normal extended stay kitchen should have had. Other then that everything and everyone is/was very nice! May 4, 2014
Rated 2.0 out of 5.0 by terrible breakfast the holtel staff was good , but the breakfast was terrible most of the time, the attendent that was supposre to be in the room wasalways eating and putting out food. when we asked for eggs she made the commit that there out there, infact it was empty, at no times did she replenish the gravy or the meat. the money that we spend to stay at this place and then the way they advertise breaksfast you would seem that they would take pribe. also the orange juice was pure water. i know that i used my points to stay at the hotel, but i think i wasted them. i will never recommend this hotel nor will i stay there again April 18, 2014
Rated 5.0 out of 5.0 by Great place to stay I have stayed at this Holiday Inn several times and have always had a great experience. The staff is very friendly and helpful. The rooms are clean and comfortable. I recommend the Crestview Holiday Inn to anyone needing a place to spend the night. April 17, 2014
Rated 5.0 out of 5.0 by Beds I was wondering why somedays the beds were made up and others they were not...I've never had that happen before at one of your hotels...:( It's not very pleasant to return after work to an unmade/same sheets bed...:( April 15, 2014
Rated 5.0 out of 5.0 by Great Hotel Very nice hotel, beds were very comfortable. Would stay again. April 9, 2014
Rated 5.0 out of 5.0 by Great Value Clean rooms and common areas. Helpful and courteous staff. April 3, 2014
Rated 1.0 out of 5.0 by Not a Pleasant stay The young lady at checking was not very friendly. I don't believe I was giving the best rate. I got a king size room and it was very sparsely furnished. The pillows were old and tired. The breakfast was did not have a good variety. My vehicle was tampered with in the lot over night. I will not stay there again. April 1, 2014
Rated 4.0 out of 5.0 by Family Trip I have stayed at this hotel twice in the past 2 years on the way to Disney World with the family. Stayed at it the 2nd time because of the great experience we had our first stay. I would still recommend this hotel and I will stay here again in the future but wanted to bring an issue to mgmt's attention. Check-in was flawless even though it seemed the person at the front desk was quite busy. Once in the room, we noted that we were short towels in the bathroom. I called House Keeping but no answer (and no message telling me if anyone was working or to leave a message - phone kept ringing). I hung up and called the front desk, spoke to the young lady working and asked for a couple of towels. I was told I need to come down to the front desk and get them myself because they were the only person there. I guess not a big deal I had to get them myself but more at issue with the fact it was early Saturday evening, first weekend of spring break and there was only one person working. I went down to the front desk and it was extremely busy. I waited about a 1/2 hour behind one large family checking into 3 rooms for just 2 more towels. To be clear, this isn't anything against the person behind the front desk. She was very professional and worked quickly to check people in and get to the next customer waiting for help. This is more a statement for the mgmt team to not schedule enough workers to handle a busy Saturday night. (maybe foresight was needed to plan for a busy spring break weekend) March 16, 2014
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