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Rated 4.6 out of 5 by 126 reviewers.
Rated 5.0 out of 5.0 by Excellent Experience The facility seemed exceptionally clean and the staff was pleasant. The towels were large and extremely fluffy. The breakfast buffet had a great selection. The only thing that was missing was gravey for the biscuits. August 21, 2014
Rated 5.0 out of 5.0 by Great Service Excellent location, I normally visit this Hotel in different cities of US and Mexico, it is comfortable, quiet and my family love it. August 20, 2014
Rated 4.0 out of 5.0 by Estadia practica con detalles de lujo El hotel es practico y funcional para viajes de negocios ademas de proveer una atmosfera con toques de lujo que dan una sensacion de comodidad, y tranquilidad. El area de recepcion podria ser un poco mas atractiva para invitar a pasar un buen rato en las tardes despues del trabajo. Muy buena atencion del personal de recepcion. August 18, 2014
Rated 5.0 out of 5.0 by Calidad en el servicio y excelentes instalaciones El servicio desde la llegada es excelente, la información de los recepcionistas es completa. Las instalaciones están completamente limpias y así las mantienen ademas de ser modernas y cómodas. August 18, 2014
Rated 5.0 out of 5.0 by Enjoyable Stay Great place to stay when visiting Crestview Florida. Nice and clean. Great swimming pool and breakfast buffet. August 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service by committed employees We had a great experience staying at this Holiday Inn Express. Very comfortable bed and pillows. The staff was great, from check-in to breakfast in the morning. We highly recommend this hotel. August 13, 2014
Rated 3.0 out of 5.0 by Quite and Clean Stayed here 4 nights on REWARD points. Second floor room was very quite and clean. Incurred extremely slow wireless internet service and TV connectivity issues. Huge breakfast item selection. One day we were away from our room from noon to 730pm and housekeeping never serviced our room. Melanie at the front desk quickly declared we had our DO NOT DISTURB sign posted and indeed we did until our departure, therefore the reason for no housekeeping services (housekeeping only checks once and then they move on). Unfortunately we had to post our DO NOT DISTURB sign because the morning prior housekeeping was banging at our door right after 8am! To make things right, Melanie offered 1,000 REWARD points, but still waiting... August 6, 2014
Rated 5.0 out of 5.0 by Great stay in the FL panhandle I have to say I had a comfortable stay in a clean, secure, huge room. My bed was comfortable and the TV channel selection was great. I had a few interactions with the front desk personnel and have to say that the two ladies who did help me out on both occasions were top notch. My only two complaints were a: the type of curtains in the windows were too light for my liking, and b: the shower didn't have a TON of pressure like most hotels do. I'd gladly stay here again. August 1, 2014
Rated 5.0 out of 5.0 by Nice Hotel Comfortable bed, great front desk staff, convenient location July 31, 2014
Rated 4.0 out of 5.0 by a long wait a long wait to check in...and I think the front desk needs to work better on customer service July 31, 2014
Rated 5.0 out of 5.0 by Signage It was somewhat hard to locate at first, due to signage. Larger signs in more conspicuous, easy to see, location(s) July 28, 2014
Rated 5.0 out of 5.0 by Great staff! This is one of my very favorite places to stay.......the entire staff is always friendly, very accommodating, rooms always clean and fresh. July 23, 2014
Rated 5.0 out of 5.0 by Nice hotel Stayed at this hotel for a night when heading to the beach for a week of vacation. Nice hotel and close to Fort Walton Beach. July 22, 2014
Rated 5.0 out of 5.0 by Great place to stay Everything was great. The staff was able to get me checked in early and was very friendly. Everyone was always smiling. I have no complaints about this place. I would highly recommend this hotel. July 21, 2014
Rated 4.0 out of 5.0 by Comfortable bed and Wonderful Breakfast Staff The stay was good.. We had plenty of room in the suite and a quite stay as well. I was disappointed in the cleanliness of the room. The carpet had spots, the shower walls felt gritty and hadn't been scrubbed, the sink had not been cleaned under the over hang. We did not have our room serviced the first morning. The next day that it was serviced only one trash can was emptied (they were both overflowing), a tissue that fell behind the can was left on the floor and we did not receive extra toilet paper and the shelve where the towels sit was extremly dusty. We had to call the front desk twice. Once for extra towels and once for a toothbrush. We had to retrieve the items ourselves versus them being brought to us. Both ladies that were one the breakfast area were great. Very hospitable even when we had a spilling the counter. We made sure to thank them daily. July 20, 2014
Rated 5.0 out of 5.0 by Last Minute Stop That Prooved to Be Wonderful We hadn't planned on stopping on the way to our final destination, but got very sleepy and pulled off the road. I was very happy to see the Holiday Inn Express sign and knew that's where I wanted to stay. I wasn't disappointed at all. Very nice room and friendly staff. July 19, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Very refreshing, comfortable beds. Clean. loved the breakfast. The hot tub was not working is the only downfall. otherwise enjoyed my stay. July 18, 2014
Rated 4.0 out of 5.0 by Records should be made of complaints I only had one problem with my stay at the hoilday Inn Express in Crestview Florida.. I had a problem in one of the rooms I reserved and the issue was dealt with. But when I checked out the clerk checking me out had no information on the problem that was reported. I feel that if there is a problem with a room that a notation should be made so that it can be addressed by the staff member that handleds your check out. July 16, 2014
Rated 5.0 out of 5.0 by Great hotel for the price The beds were some of the most comfortable beds that I've ever experienced in a hotel July 15, 2014
Rated 5.0 out of 5.0 by Vacation in Crestview Great hotel with friendly staff and attentive housekeeping. Didn't want for anything.. except perhaps biscuits and gravy for breakfast but with it being free really can't complain. July 15, 2014
Rated 5.0 out of 5.0 by Wonderful rooms, friendly service, great food Although our stay was only one night, the friendliness of the staff, above average accommodations, and superior breakfast made us feel at home. This is definitely a property we will book in the future when we are in the area. July 14, 2014
Rated 5.0 out of 5.0 by Friendly and knowledgeable staff This was my nth visit to Crestview and I always stay at this Holiday Inn Express. Why? Because of staff like Sara at the front desk. She was helpful and knowledgeable about the Holiday Inns Rewards program, and went out of her way to make sure I had all the information I needed when I checked out. Unfortunately, at check-in a couple days earlier no one acknowledged my membership. In addition, the rooms have always been clean and comfortable. Thanks!! July 9, 2014
Rated 1.0 out of 5.0 by No internet Do not stay here if you plan on using internet. Weak signal and drops all the time. When connected very very very slow. July 5, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Sarah, the lady that checked us in was very happy person, great attitude, caring and concerned. She is an asset to the company. July 2, 2014
Rated 5.0 out of 5.0 by Very nice stay I had a late arrival on the night I stayed, but my room was waiting for me. The lady at the desk was friendly and engaging and accommodating and made sure I had everything I needed. I was very pleased with cleanliness and arrangement of the room. During my short stay I was comfortable. Breakfast was great. The ladies took care of all of us. Food was great too. Checkout was extremely easy. I will make it a point to stay here again if at all possible. June 30, 2014
Rated 2.0 out of 5.0 by Beware the Smoking Night Clerk We came in late and the girl at the desk, Sarah, did get us checked in efficiently, but when we went to the room, I discovered I had somehow booked a handicapped room. When I asked if it was possible to change, without batting an eye she said, "You paid for it in advance, there is nothing I can do. Sorry." Fine then, next issue, there were no towels in the room. So, back down for that. In the process of getting the towels, the desk lady was out front, sitting on a bench smoking a cigarette and texting on her phone while another customer was waiting to check in. The room was comfortable, but over a hundred dollars for just a few hours of sleep time.... And the room was not that clean, dust bunnies. The AC filters were dirty... Just little things like that. We will not be back to this location. June 27, 2014
Rated 4.0 out of 5.0 by Comfortable and Clean Nice large room and more important.... it was clean. High speed internet was great! Front desk service was fast and friendly. I would definitely go back. June 26, 2014
Rated 5.0 out of 5.0 by Relax Crestview HIE is the cleanest, most quiet and service oriented hotel in the area. The staff is first class, knowledgeable and committed to making your stay as easy as possible. I have stayed at most of the hotels in the area but this hotel beats them hands down on every aspect of your stay. The rooms are spotless and the entire hotel is extremely well maintained and safe. Rooms are quiet and the hotel is in the heart of the action in Crestview but once you get to your room its nothing but calm and peaceful. If you stay at another hotel in town just know your not staying at the best value in town! June 23, 2014
Rated 5.0 out of 5.0 by friendly employees A bit pricey but it was a comfortable, relaxing interlude in a hectic week of travel. June 21, 2014
Rated 4.0 out of 5.0 by Great hotel in Crestview, FL New hotel, beautiful landscaping, wonderful staff. Not a FL fan, but still a pleasant stay! Local/nearby eateries, shopping, etc. are fairly decent. Traffic along the main road is busy and difficult to get in and out of, but still doable. Adding a BBQ or more for outside grilling would be nice. Keeping the pool a few degrees cooler would be my preference. Also adding more gym equipment would be ideal ;-) June 20, 2014
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