Rated 4.5 out of 5 by 107
Rated 5.0 out of 5.0 by PJK76 Great Hotel
Very nice hotel, beds were very comfortable. Would stay again.
April 9, 2014
Rated 5.0 out of 5.0 by ironv8 Great Value
Clean rooms and common areas. Helpful and courteous staff.
April 3, 2014
Rated 1.0 out of 5.0 by Eddie250 Not a Pleasant stay
The young lady at checking was not very friendly. I don't believe I was giving the best rate. I got a king size room and it was very sparsely furnished. The pillows were old and tired. The breakfast was did not have a good variety. My vehicle was tampered with in the lot over night. I will not stay there again.
April 1, 2014
Rated 4.0 out of 5.0 by rklein2 Family Trip
I have stayed at this hotel twice in the past 2 years on the way to Disney World with the family. Stayed at it the 2nd time because of the great experience we had our first stay. I would still recommend this hotel and I will stay here again in the future but wanted to bring an issue to mgmt's attention.
Check-in was flawless even though it seemed the person at the front desk was quite busy. Once in the room, we noted that we were short towels in the bathroom. I called House Keeping but no answer (and no message telling me if anyone was working or to leave a message - phone kept ringing). I hung up and called the front desk, spoke to the young lady working and asked for a couple of towels. I was told I need to come down to the front desk and get them myself because they were the only person there.
I guess not a big deal I had to get them myself but more at issue with the fact it was early Saturday evening, first weekend of spring break and there was only one person working.
I went down to the front desk and it was extremely busy. I waited about a 1/2 hour behind one large family checking into 3 rooms for just 2 more towels.
To be clear, this isn't anything against the person behind the front desk. She was very professional and worked quickly to check people in and get to the next customer waiting for help.
This is more a statement for the mgmt team to not schedule enough workers to handle a busy Saturday night. (maybe foresight was needed to plan for a busy spring break weekend)
March 16, 2014
Rated 4.0 out of 5.0 by Phyllisgo Welcoming Staff
The staff was ready for us and very accommodating. The breakfast Attendant was super. She kept everything clean and the food trays full.
March 12, 2014
Rated 5.0 out of 5.0 by MCAg Great Accommodations
1) Front desk receptionist was extremely accommodating and let us get into our room before the appointed time and chose a room across from my sister, which was very nice.
2) The room was clean AND quiet.
3) The hours for breakfast were very accommodating. Plus the breakfast varieties were very good. There was even food/drink available when we left on Sunday morning at 6AM before they opened officially.
4) Coming from out of state, the location was easily accessible to my niece's home and anything else.
February 26, 2014
Rated 4.0 out of 5.0 by jg8910 comfortable and clean
Nice, clean and quiet, one problem we had, no hot water for one day of our stay.Comfortable beds and hot showers are a requirement, we only had 50% of that on that one day.I like Holiday Inn Express, but I do have a choice
February 12, 2014
Rated 5.0 out of 5.0 by drane404 Comfort
We always stay at Holiday Inn Express. The beds are comfortable, rooms are large, nice TV's, comp breakfasts in the mornings which is very good.
January 30, 2014
Rated 5.0 out of 5.0 Worth Putting on Your List
A very nice hotel within walking distance to restaurants.
Very clean and affordable. I have stayed there on more than one occasion traveling between Naples, Florida and New Orleans , La.
January 14, 2014
Rated 4.0 out of 5.0 by inginjay Always nice to stay here
I go to this Holiday Inn Express due to family, I have never had a problem, staff is very nice and helpful.
January 10, 2014
Rated 5.0 out of 5.0 by Dandy Don Excellent Room
Probably the nicest room we have ever experienced at a Holiday Inn Express. Very roomy with two bathrooms and a nice kitchen.
The two bathrooms are a real plus and I hope Holiday Inn will continue upgrading to rooms available with two bathrooms.
December 31, 2013
Rated 5.0 out of 5.0 by Fisheye Great Service
The stay was great am I use your location again in the near future.
December 31, 2013
Rated 4.0 out of 5.0 by Eagle 07 Heating unit in room
The room was very nice only complaint was the heating fan unit in the room too noisy and you can't sleep when it cycles on and off.
December 30, 2013
Rated 5.0 out of 5.0 by FLboy very clean and comfortable
room/bath very clean-beds comfortable sheets pulled and secured tightly ample lighting in room and bath overall would not hesitate to recommend to others and when in the area again will assuredly choose this property
December 25, 2013
Rated 5.0 out of 5.0 by Terry32579 Great place
Had to get away from the house for a couple of days and had to got to work. Nice getaway form me and the wife.
December 22, 2013
Rated 5.0 out of 5.0 by jnd2000 Excellent handicapped accommodations
Although we always make advance reservations for the physically handicapped as my wife is an amputee with only one leg, it is not uncommon for us to be disappointed on arrival due to the room size being inadequate, too little space for maneuvering her power wheelchair, and most critically insufficient bathing accommodations. Therefore, we we delightfully pleased with the Crestview HIE property. The clerk on duty was a marvelously pleasant and competent young lady and, as a platinum rewards club member, I suggest the assigned room should be the prototype for accommodations for all physically disabled hotel guests.
We were so pleased I have already made a reservation at the property for our return trip in a few days.
December 22, 2013
Rated 4.0 out of 5.0 by LBoriqa Clean and Quiet
The hotel was very clean and quiet. I did not rate may stay as excellent because of two minor weaknesses. First, the fitness room had no free weights or an exercise weights station. The second weakness was the lack of HD channels on the TV. Having said this, I would stay in this hotel again, if in the area.
December 16, 2013
Rated 5.0 out of 5.0 by silver77 Great service quiet place
Newer hotel, all good, staff handled room request and future reservation no problems. Did not hear a door slam or noise from above.
December 12, 2013
Rated 5.0 out of 5.0 by Umpire20 Great Property Even Better Staff
Out of the multiple IHG properties this has to be the best. The staff is always courtesy to all needs and very knowledgeable. The property is always clean with excellent sleeping conditions.
Best IHG Property!
December 5, 2013
Rated 5.0 out of 5.0 by Denise63 Comfortable Bed
This was a nice hotel and the bed was comfortable. We only stayed one night because we were just passing through.
December 3, 2013
Rated 5.0 out of 5.0 by ETbookart Great Stay, Good Price
While not on the coast, this Florida panhandle location is close enough for the budget-minded. Easy to find, right off the highway. All-in-all, we were very pleased with the room, the beds, the provided coffee, microwave and frig with throwaway plates, bowls and utensils, the complimentary breakfast, and the price. We were traveling with my invalid father, and needed the larger suite for all our comfort. It was large enough, even if there are not two full rooms, just a seating area that adjoins. A nice, comfortable stay, and I would book again. Oh, and the pool and hot tub were nice after a long drive (do wish pools would stay open past 10PM - even 10:30 would be nice).
November 20, 2013
Rated 5.0 out of 5.0 by maria64 Very nice hotel and great service.
I stay at this hotel every 8 weeks for business. I am always greeted by a smiling staff member that makes me feel welcome. The hotel is very clean and quite. Nice furnishings.
November 17, 2013
Rated 5.0 out of 5.0 by Oz122 AWESOME HOTEL!
Room was very comfortable and clean. Great breakfast also. Excellent staff.
November 14, 2013
Rated 3.0 out of 5.0 by Teressa2 Unsatisfactory Breakfast/Checkout
We stayed 2 nites at this facility, 10/11 & 10/18. On 10/11 we spent the nite on our way to the Holiday Inn Resort, Orange Lake FL. Always look forward to the breakfast at H/I Express....not this time. There was very little variety in the hot breakfast. The "omelet" left a lot to be desired....it was very dry and had little filling and no cheese. There was no breakfast meat of any kind. There were several guests complaining about the variety as well. We were there even before they made coffee around 6:00 am. on 10/18 (19), when we went to breakfast around 7:00, the biscuit was very hard on top and the bacon had been very lightly cooked. Again, the omelet was dry w/little filling/no cheese. I had to ask for half & half for my coffee, the lady went to the refrigerator, got the half & half, and poured into my cup, returning it to the refrigerator. When I went to check out between 8:00 or so, I paid cash, however, they had already charged the room to my credit card. I was previously told, they did not charge the card until after you checked out. It appeared on my card for 2 days before it was removed. I always stay at H/I in my travels with no problems. Felt you should know about these things.
October 27, 2013
Rated 4.0 out of 5.0 by AJMILLI Excellent Tub
Wife and I stayed in room 215 which was a King Jacuzzi Suite. The room was very clean and comfortable - Jacuzzi was very nice. Wired internet was easy and fast (18M upload and download). Front desk associate was very cordial during check-in. Breakfast was good as expected. Good business center.
Wi-Fi internet signal in room 215 is unusable at the bed and desk - would only work just inside the door.
September 25, 2013
Rated 5.0 out of 5.0 by fbonfis Very good hotel, well positioned for white beaches
Very good hotel, very good location, very good people!
Well located in a strategic position for shops, restaurant, and a base to to reach long white beaches on a fantastic sea (well, actually some miles far).
Rooms very good, comfortable and spacious, clean bathroom.
Staff very friendly and recognized me as a Platinum.
Breakfast very good.
My compliments to the Staff, especially to Krystal.
I definitively recommend this hotel and will come AGAIN.
September 20, 2013
Rated 5.0 out of 5.0 by Moran1998 Quick Over night stay
Stayed over night on the way to Tampa to see my Parents. The staff was very accommodating since we did not have a reservation and even with our Priority Card our King bed room was still over priced because we were a walk in. I fell with the priority club membership and AARP discount it would have been more reasonable for just one night but the rooms were very clean and comfortable so we did not complain. I did enjoy and was honored to see so many of our servicemen and women staying in such a nice hotel and I am hoping that Holiday Inn has special pricing for them. I know that Eglin AFB is not far away as my Brother-in-law was stationed there for many years. We did not have time to enjoy any of the amenities but the room for a delight. Would recommend this hotel but also recommend getting a better rate with a reservation. We could not so that do to the fact we were driving and did not know where we would be stopping for the night..
September 16, 2013
Rated 5.0 out of 5.0 by MSGD Great Place and Excellent Customer Service
I fully enjoyed my star at this hotel. The staff were very courteous and friendly. The rooms were spacious and comfortable. The breakfast had a vast assortment of foods and were readily available. The rooms were quiet and the location was easy to find.
September 15, 2013
Rated 5.0 out of 5.0 by sgPALTINUM A VERY GOOD HOTEL COSE TO FANTASTIC PLACES!!
I RECEIVED A WARM WELCOME ON ARRIVAL.
CLEAN AND SILENT ROOM.
NICE AMENITIES AVAILABLE.
CLOSE TO SHOPS, RESTAURANTS.
IN THE RADIUS FOR 30 MILES, FANTASTIC BEACHES AVAILABLE.
STAFF DIDI EVERYTHING TO FIX ANY NEED WE HAD.
September 9, 2013
Rated 1.0 out of 5.0 by Julie5539 Sleepless Night
I was so disappointed in this property! The only room they had left was the King room with the heart-shaped jacuzzi, which was significantly more than I had planned to pay. However, I decided to splurge, expecting a great night's sleep. Nothing could have been further from the truth.
There was a 1 inch gap at the bottom of the door, which allowed every sound from the hallway to come into my room. There were other guests who were slamming their door all night long. I called the front desk, who suggested that I put a towel at the bottom of the door. She promised to be up shortly to check on it, but never arrived.
Will never stay here again, and am questioning whether or not I'll ever stay at a Holiday Inn Express given the lack of responsiveness to the issue. So much for their Hospitality guarantee.
September 5, 2013