Rated 4.3 out of 5 by 194
Rated 5.0 out of 5.0 by The Real Fairy Godmother Excellent guest service
We stayed at Holiday Inn Express for the location and value. Close to train station and expressways. Staff was very helpful in planning our trip into downtown Chicago and getting about Crestwood.
October 3, 2015
Rated 5.0 out of 5.0 by Phil-1 Nice trip.
Everything went very well for us. From check in to check out it was all very efficient which helped to make our stay a pleasant experience.
October 1, 2015
Rated 4.0 out of 5.0 by maryado Just short of excellent
Pros: easy to find location in good area; good bed and choice of pillows; lots of choices for hot breakfast; clean with newer appearance. Cons: our king room had no easy chair so the only seating was one desk chair; huge bathroom but little space on the awkward counter around the sink in the corner; pricy.
September 30, 2015
Rated 5.0 out of 5.0 by Hark UP nice hotel
very clean and reasonable for the area. Nice update to the hotel. Wish the bathroom was a bit larger but still was very nice.
September 29, 2015
Rated 5.0 out of 5.0 by Tee17 Even Better
I have stayed at several hotels in the area, but this hotel was always my favorite for several reasons, location, pool, breakfast and overall cleanliness. I haven't been there since it is now owned by Holiday Inn Express. I think it looks even better now. The bed was so comfortable. I felt like I fell into a fluffy cloud. Wish my stay had been longer.
September 23, 2015
Rated 5.0 out of 5.0 by Mreed135 Great value and awesome staff
With internet and breakfast included, points program, swimming and fitness options, this hotel has it and it is clean, not disappointing at all.
September 22, 2015
Rated 1.0 out of 5.0 by Stay far away!!! Worst stay ever
A/C did not work (room and lobby), pool not open on Labor Day weekend, ran out of basics at breakfast, phones don't work, maintenance service not available at all times. Holiday Inn van parked out front that is 'not available for transportation of hotel guest'. I would never stay here again.
September 16, 2015
Rated 3.0 out of 5.0 by TG111 Quiet and cozy, but sometimes misses details
This is a good hotel. I would stay here again. It's a good area and a decent price. Let me just give you the pro's and con's.
Front desk is friendly and attentive
All appears to be very clean
Pool is nicer than photos make it seem
Toilet paper in my room ran out one day, no back up roll
Towels ran out at the pool, had to go to the front desk to get one
Used bag for ice machine on first night, was never replaced
They ran out of sugar at the breakfast buffet didn't have sugar for 2 days
Like I said, it's just those little details that can often bring you from "average to great". One hotel I stayed at frequently left 2 bottles of water and a small pack of oreos. The sugar would have went a long way. All I wanted was my morning coffee the way I make it at home.
September 13, 2015