Rated 4.3 out of 5 by 265
Rated 4.0 out of 5.0 by WKYC Staff experience
Really appreciate the staff finding my charger for the phone and then mailing it to our home! Above and beyond! Great job!
June 21, 2016
Rated 4.0 out of 5.0 by kimberlyc3400 Crestwood
no in-room safe for valuables, took a while to cool down the room, very convenient to shopping, restaurants, etc
June 20, 2016
Rated 5.0 out of 5.0 by Verified Reviewer GReat place to stay
This is an over all great place to stay. room was very clean.smelled great. food was good. Staff was awesome
June 19, 2016
Rated 1.0 out of 5.0 by Mark8591 Below Average HIE
This HIE is well below average. I was greeted by one of the least friendly front desk clerks ever. She was having check-in issues with the guest in front of me, so she rudely told another desk clerk to check me in. The gal who checked me in was courteous and did her best to get me checked in quickly. As an IHG Platinum member, I asked if any upgrades were available. The gal checking me in asked the other clerk about upgrades, and she again spoke rudely and said "no we don't have any upgrades" without even looking up from her computer. Once in my room, the bathroom was dirty and the counter space was very limited. I had to move the coffee maker out of the bathroom just to make room for my personal items. Upon checking out, the front desk had only one clerk who was too busy to speak with me, so I put my room key on the counter and left.
June 18, 2016
Rated 3.0 out of 5.0 by peanut582 Not bad if u only need a bed.
No internet during our stay, bed was firm but functional, shower was hard to dial in for comfortable temperature, front desk persons were very courteous and helpful when they could be. Overall, not terrible but I have definitely stayed at better IHG hotels.
June 14, 2016
Rated 5.0 out of 5.0 by bigbri99 Nice hotel
The appearance and cleanliness of the hotel property was great. The room was clean and confortable.
June 14, 2016
Rated 4.0 out of 5.0 by Hollander5 Great staff, convenient location, comfortable room
This Holiday Inn Express offers great service, good food choices for breakfast, clean facilities, and a convenient location near the highway. It's an older facility that has been renovated and my room was a little "tired" but it was very clean and provided everything I need for a good night's sleep in a comfortable environment. I was especially impressed by the staff who were very attentive and helpful.
June 14, 2016
Rated 5.0 out of 5.0 by HPSTL Always stay here!
I always stay here for our volleyball trips to the Palos Heights area. Very convenient, and always meets our needs. I highly recommend staying if you need a hotel in the area.
June 9, 2016