Rated 3.6 out of 5 by 83
Rated 5.0 out of 5.0 by KernowBoy Friendly, helpful staff
Excellent stay, no complaints at all.
Staff were very helpful.
October 31, 2013
Rated 4.0 out of 5.0 by OneStop Great value
Only stayed for one night but lovely room...well worth the money!
October 30, 2013
Rated 5.0 out of 5.0 by Charliethemanc01 Nice stay
Clean, comfortable, good service.
Bar very expensive!
October 30, 2013
Rated 3.0 out of 5.0 by 987654321 Hotel not so good , breakfast not so good
This hotel is ideally located close to the rail station. There is a lot of noise from other rooms, especially in the morning, with doors banging from 5am onwards. The breakfast has many choices but sadly the cooked items are regularly dried out.
October 27, 2013
Rated 5.0 out of 5.0 by Maninkent A great hotel
Modern, clean and good service as always. Great to have a balcony.
The only glitches this time were no internet access and no bread for toast in the morning.
October 14, 2013
Rated 5.0 out of 5.0 by khumbo very good
The place ie well located and easy access to town and pub, restaurant.
September 10, 2013
Rated 5.0 out of 5.0 by Lez711 Excellent Service
The greeting upon arrival was first class and my expectations were achieved with the first few minutes of entering the hotel, the reception people were welcoming and very accommodating to my needs. Breakfast was fair, butI have received better in other Holiday Inn Expresses. Overall experience received was excellent and I would stay there again.
September 9, 2013
Rated 5.0 out of 5.0 by flash24 Great hotel
We stayed at the holiday inn express and we will be back the rooms very clean and comfortable staff very pleasant and very helpful breakfast was very good there was more to offer than we expected
September 5, 2013
Rated 4.0 out of 5.0 by alunited1961 excellent staff
We stayed overnight as we were going to a wedding. Very central to Crewe so a tad noisy but that is what you get with the location .
hotel and room were very clean and staff were friendly efficient very helpful. A credit to holiday inn.
a great place to stay.
August 29, 2013
Rated 2.0 out of 5.0 by GRALEX Poor service, noisy room
Not enough staff to respond to customers, and those working didn't seem to know what to do anyway.
Room (302) very noisy due to aircon rattling & banging throughout the night.
Stayed at IC hotels all over the world. This is the worst by a long way. Won't be using again
August 28, 2013
Rated 4.0 out of 5.0 by slk70 great hotel, breakfast awful
Hotel really clean and comfortable, staff lovely, Downside = Breakfast was awful which was disapointing for us as we were off to the racing for the day and we wanted a meal before we had to leave early, i did notice that this problem was supposed to be sorted in july on one of the other reviews..
August 25, 2013
Rated 5.0 out of 5.0 by grestyroad excellent stay - all round
I stayed here for the evening of the 17th august with my family. we had 2 rooms and these were next to each other as requested. I also requested a twin and double room - again our request was met fully. The rooms were clean, a good size and had plenty of storage space. The bathrooms wouldn't have looked out of place in a 5* hotel. In addition we were given free wifi for use anywhere in the hotel. The breakfast was perfect. Lots of choice and the various items were constantly topped up meaning they were fresh and no one was left without. Finally, every member of staff we met was friendly and competent in their job. An excellent stay - all round and i will be using this hotel the next time I visit Crewe
August 22, 2013
Rated 4.0 out of 5.0 by DEBBI58 Good place to stay
comfortable bed, very clean hotel. Staff were very helpful.
August 22, 2013
Rated 4.0 out of 5.0 by retiredandhavingfun great value for money
-staff pleasant and helpful.
-room clean, comfortable and spacious.
-breakfast ok (though no alternative veggie choice).
-atmosphere calm and relaxing and felt welcoming, in particular allowing my guest to benefit from complementary drinks available in reception which was much appreciated.
-have stayed here before and would stay again.
August 19, 2013
Rated 5.0 out of 5.0 by RobinK A great place to stay for business
I stayed for one night and the room was excellent. It was perfectly clean, the water pressure was extremely good, it was quiet and the air conditioning was very customisable.
On the negative side the staff weren't particularly friendly or chirpy but they still answered my questions and basically got the job done. The breakfast was fine although the selection could have been wider.
For business it was excellent since I could have a business meeting in the restaurant area with free wi-fi.
Overall it was an excellent stay and I would recommend the venue to anyone thinking of staying overnight on a business trip.
August 18, 2013
Rated 5.0 out of 5.0 by neildoc147 Fantastic stay
The hotel was a great place to relax.
Staff were friendly,polite and very helpful.
The room was very clean and airy.
I would recommend this hotel to anyone.
Thanks to everyone at Holiday inn express Crewe.
See you again soon.
A very happy guest.
August 16, 2013
Rated 2.0 out of 5.0 by Starco89 Ok for one night
Not a great experience. Room was ok but air conditioning was turned off. The staff came up and turned it on at the motherboard in the roof. The only issue was it was the stuck on the one low temperature all night and turned the room into an ice bucket. When staff were told they were less than helpful!!
Don't eat in the bar at night. Lasagne was microwaved to a crisp that you could break your teeth and the gammon steak dry and like the sole of shoe. Really disappointing. To to McDonalds or tesco express next to hotel for a better meal!
We love the holiday inn brand and as platinum members we were gutted at this one falling short of the mark. Bedroom was clean but bathroom was full of water marks and needed a good scrub.
Stay in another hotel if in the area as this one can do better.
August 9, 2013
Rated 4.0 out of 5.0 by tubeguy11 Stay cool in hot summer
I spent four nights in this hotel during the recent heatwave. While it was stifling outside, the room stayed cool and the comfortable bed meant I had no difficulty sleeping. I am sure the air-conditioning would be just as effective as a heater in the winter. The food menu was quite restricted but what they had was good. Overall I would recommend this hotel.
July 27, 2013
Rated 3.0 out of 5.0 by Mobs Comfortable but poor evening meal
We were very disappointed with the meal served in the evening.
The lasagna was so hard I could not cut through the pasta, it was very dry and the salad was not fresh. My husband had the burger which he said was very dry, we both left most of our meal. We would have reported this problem to a member of staff but when we left the table there was no one on reception. I did report the problem to the receptionist the next morning.
July 14, 2013
Rated 5.0 out of 5.0 by Yvonne1959 Second to none
I was in Crewe for a conference and not able to stay at the conference venue. I expected the Holiday Inn to be second best but how wrong was I? Staff professional, welcoming and helpful at all times. Great room, comfortable bed and fab WiFi. Highly recommended.
July 3, 2013
Rated 4.0 out of 5.0 by Buglerock Loved the stay
Quiet room, good service, friendly and obliging staff, loved our stay. Breakfast mediocre and should be improved
June 12, 2013
Rated 3.0 out of 5.0 by rd19 ok for business stay
Comfotable bed and a nice room. Staff are friendly and helpful.
June 10, 2013
Rated 4.0 out of 5.0 by Alysonne Very helpful, polite staff
We have stayed several times with this chain of hotels, and been very satisfied. This time, the room was hot, the air conditioning was noisy, and there was no obvious way for us to control it. There was also some sort of fan or generator going outside our window during most of the night. We both suffered with sinus problems for about 24 hours after our stay. We did mention it in reception next day, and the young lady was most apologetic.
June 9, 2013
Rated 3.0 out of 5.0 by steveav Comfortable Room but overrun staff
The first room we were offered had no electricity due to the control contactor not working. The duty manager quickly provided an alternative which was very comfortable. There was a large wedding party booked in and there was just not enough staff to cater for there demands with long waits for evening food. The breakfast was missing several components due to still being frozen or still being cooked. Again due to only one staff in kitchen. However staff seemed sincerely apologetic and probably a good venue on another night.
May 14, 2013
Rated 4.0 out of 5.0 by Steve1608 Holiday Inn. Crewe.
Comfortable Rooms. Friendly staff. Free coffee. What more could a person ask????
Room for improvement as far as the breakfasts are concerned; but hey; three out of four ain`t bad.
On the whole; very enjoyable.
May 7, 2013
Rated 1.0 out of 5.0 by acctutor Poor quality
We have stayed at HI since 1993 (all over the world) and I have to say this is the worst one in which we have stayed.
The staff were excellent, that's the good news. The walls appear to be made from a mixture of paper mache and case hardened butter. We could hear people breathing next door!!
We asked for a quite room and had one right by the hall entrance (after been given a double which we did not ask for), our room was sandwiched between three couples who lacked the courtesy to close the room doors quietly - the doors banged all afternoon and evening, never heard a set of doors so badly adjusted (we moved to York and the doors there closed with just a snick even if you tried to slam them!!!!).
I know you cannot blame to hotel, but the smell of cooking from the MacDonalds next door (24hrs) was ever present.
April 28, 2013
Rated 2.0 out of 5.0 by MiffedfromWorcs Crewe
Hotel must be going through a traumatic upgrade as we found that boxes and paint tins were left abandoned on the 3rd Floor by the lift and remained there overnight, our room overlooked a big skip of Hotel room waste including mattresses!.
Our room smelt of paint and the shaver points did not work. Very dissapointed. Hotel was very noisy.
April 17, 2013
Rated 3.0 out of 5.0 by liz13 lost booking
I have stayed at this hotel before and it is always value for money.Unfortunately,this time at check in although I had a confirmation email the hotel wasn't expecting us.
Luckily !! we were given the last room left.
Comfortable bed but bathroom very cold and extractor fan not working.
Will stay again but only because it is handy for visiting family in Crewe but not impressed this time
March 9, 2013
Rated 5.0 out of 5.0 by HIBERNICUS GREAT STAFF MEMBER
I WAS VERY IMPRESSED WITH ZOE WHO WAS AT CHECKIN WHEN I ARRIVED
SHE WAS THERE LATER THAT EVENING AND AGAIN EARLY NEXT MORNING
SHE WAS BUSY ALL THE TIME MANNING THE FRONT DESK, DEALING WITH CUSTOMERS AND EVEN CLEANING THE BREAKFAST AREA
February 14, 2013
Rated 1.0 out of 5.0 by JohnCH Cold comfort
Nice room - but no effective heating- very cold indeed.
Dreadful apology for a breakfast - cold rubbery scrambled egg - . stale equally rubbery and cold croissants and utterley dire coffee from a machine - no choice - no service - UGH !
January 16, 2013